Outlook Voice Access 命令Outlook Voice Access commands

Outlook Voice Access 允许启用统一消息 UM 的用户访问他们的邮箱使用模拟、 数字或移动电话。使用 Outlook Voice Access 中找到的菜单系统,启用 UM 的用户可以读取电子邮件、 收听语音邮件、 交互他们的 Outlook 日历、 访问其个人联系人和管理个人选项,如配置其 Outlook 语音访问 PIN 或录制语音邮件。本主题包含 Outlook Voice Access 命令和用户如何使用它们时他们访问其邮箱通过调用 Outlook Voice Access 号码的列表。Outlook Voice Access lets Unified Messaging (UM)-enabled users access their mailbox using analog, digital, or mobile telephones. Using the menu system found in Outlook Voice Access, UM-enabled users can read email, listen to voice messages, interact with their Outlook calendar, access their personal contacts, and manage personal options such as configuring their Outlook Voice Access PIN or recording their voice mail messages. This topic contains a list of the Outlook Voice Access commands and how users can use them when they access their mailbox by calling an Outlook Voice Access number.

Outlook Voice Access 用户界面Outlook Voice Access user interfaces

Outlook Voice Access 包含两个用户界面: 电话用户界面 (TUI) 使用电话小键盘和使用语音命令语音用户界面 (VUI)。用户可以使用 Outlook Voice Access 来访问来自外部或内部的电话访问其个人电子邮件、 语音邮件、 联系人和日历信息在他们的邮箱中的语音邮件系统。Outlook Voice Access consists of two user interfaces: the Telephone User Interface (TUI) that uses a telephone keypad and the Voice User Interface (VUI) that uses voice commands. Users can use Outlook Voice Access to access the voice mail system from an external or internal telephone to access their personal email, voice messages, contacts, and calendaring information in their mailbox.

电子邮件和语音邮件命令参考Email and voice mail commands reference

作为 Outlook Voice Access 用户,当您拨入 Outlook Voice Access 号码,您正在显示使您能够访问您的邮箱和管理电子邮件和语音邮件的菜单选项。下表列出了可用于管理您的电子邮件和语音邮件的命令。As an Outlook Voice Access user, when you dial in to an Outlook Voice Access number, you're presented with menu options that enable you to access your mailbox and manage your email and voice mail. The following table lists the commands that are available for managing your email and voice mail.

电子邮件和语音邮件命令Email and voice mail commands

语音命令Voice command 按键命令Touchtone command 描述Description
“播放”"Play"

播放当前的电子邮件或语音邮件。Plays the current email or voice mail message.
“下一个”"Next"
#
阅读下一封电子邮件或语音邮件。Reads the next email or voice mail message.
“下一封未读邮件”"Next unread"
00 后接 ##00 followed by ##
读取下一步未读的电子邮件。仅适用于电子邮件。Reads the next unread email message. Available only for email.
“删除”"Delete"
7 7
删除当前的电子邮件或语音邮件。Deletes the current email or voice mail message.
“答复”"Reply"
8 8
答复发送当前电子邮件或语音邮件的用户。Replies to the user who sent the current email or voice mail message.
“全部答复”"Reply all"
00 后接 8800 followed by 88
答复当前电子邮件上的所有用户。不是语音邮件的可用的选项。Replies to all the users on the current email message. Not an available option for voice mail messages.
“标记为未读”"Mark as unread"
9 9
将电子邮件标记为未读。Marks the email message as Unread.
“结束”"End"
3333
停止阅读并转到当前电子邮件或语音邮件的结尾。Stops reading and goes to the end of the current email or voice mail message.
“更多选项”"More options"
0000
打开“更多选项”菜单。Opens the More Options menu.
“上一封”"Previous"
00 后接 1100 followed by 11
阅读上一封电子邮件或语音邮件。Reads the previous email or voice mail message.
“阅读标题”"Read the header"

阅读电子邮件或语音邮件的标题。Reads the header of the email or voice mail message.
“呼叫发件人”"Call sender"
00 后接 200 followed by 2
呼叫发送当前电子邮件或语音邮件的用户。Places a call to the user who sent the current email or voice mail message.
“转发”"Forward"
00 后接 600 followed by 6
将当前电子邮件或语音邮件转发给其他的电子邮件收件人或组。Forwards the current email or voice mail message to other email recipients or groups.
“已标记为需后续工作”"Flag for follow-up"
00 后接 4400 followed by 44
将当前电子邮件或语音邮件标记为需后续工作。Marks or flags the current email or voice mail message for follow-up.
“通过名称查找”"Find by name"

使用用户名查找用户邮箱中的电子邮件或语音邮件。Uses the user's name to locate email or voice mail messages in the user's mailbox.
“删除对话”"Delete conversation"
00 后接 7700 followed by 77
删除与电子邮件会话关联的所有电子邮件。仅适用于电子邮件。Deletes all the email messages that are associated with an email conversation. Available only for email.
“隐藏对话”"Hide conversation"
00 后接 9900 followed by 99
隐藏相同的电子邮件对话中包含的其他电子邮件。仅适用于电子邮件。Hides additional email messages that are contained within the same email conversation. Available only for email.
“信封信息”"Envelope information"
00 后接 500 followed by 5
阅读电子邮件或语音邮件的信封信息。Reads the envelope information for the email or voice mail message.
“选择语言”"Select language"
00 后接 5500 followed by 55
选择希望在阅读电子邮件或语音邮件时使用的语言。Lets you select the language in which you want the email or voice mail message to be read.
“后退”或“重复”"Rewind" or "Repeat"
11
倒回或重复当前电子邮件或语音邮件。仅在播放消息时,才可用。Rewinds or repeats the current email or voice mail message. Available only while the message is being played.
“暂停”"Pause"
2 2
暂停当前电子邮件或语音邮件。仅在播放消息时,才可用。Pauses the current email or voice mail message. Available only while the message is being played.
“快进”"Fast forward"
3 3
快速转发当前电子邮件或语音邮件。仅在播放消息时,才可用。Fast forwards the current email or voice mail message. Available only while the message is being played.
“减慢”"Slow down"
4 4
播放或更多缓慢读取当前电子邮件或语音邮件。仅在播放消息时,才可用。Plays or reads the current email or voice mail message more slowly. Available only while the message is being played.
“加快”"Faster"
6 6
播放或读取当前电子邮件或语音邮件消息更快。仅在播放消息时,才可用。Plays or reads the current email or voice mail message faster. Available only while the message is being played.
“上一封”"Previous"
11 11
从开始读取以前的电子邮件。仅适用于电子邮件。Reads the previous email message from the beginning. Available only for email.
“重播”"Replay"
00 后接 100 followed by 1
重播当前的电子邮件或语音邮件。Replays the current email or voice mail message.
“重复”"Repeat"
00
重复当前的菜单选项。Repeats the current menu options.
“主菜单”"Main menu"
*
退出到主菜单。Exits to the main menu.

重要

如果需要访问电子邮件,它使用 Outlook Voice Access 删除后,您可以使用 Outlook Web App 或 Outlook 电子邮件返回适当的文件夹,将从移动到已删除邮件文件夹。Outlook Voice Access 不能用于访问已删除邮件文件夹。If you need to access an email message after you delete it using Outlook Voice Access, you can use Outlook Web App or Outlook to move the email message back into the appropriate folder from the Deleted Items folder. You can't use Outlook Voice Access to access the Deleted Items folder.

日历选项命令参考Calendar options command reference

作为 Outlook Voice Access 用户,当您拨入 Outlook Voice Access 号码,您正在显示使您能够访问您的邮箱和管理您的日历的菜单选项。下表列出了可用于管理您的日历的命令。As an Outlook Voice Access user, when you dial in to an Outlook Voice Access number, you're presented with menu options that enable you to access your mailbox and manage your calendar. The following table lists the commands that are available for managing your calendar.

日历命令Calendar commands

语音命令Voice command 按键命令Touchtone command 描述Description
“下一个”"Next"
#
阅读下一个日历约会Reads the next calendar appointment.
“下一天”"Next day"
##
打开并阅读下一天的日历约会。Opens and reads the calendar appointments for the next day.
“重复”"Repeat"
00
重复可用的菜单选项。或者,如果您正在使用 VUI,系统将读取的日历约会。Repeats the menu options that are available. Or, if you're using the VUI, the system reads the calendar appointment again.
“更多选项”"More options"
0000
播放更多日历选项菜单。Plays the more calendar options menu.
“重复”"Repeat"
11
再次阅读日历约会。Reads the calendar appointment again.
“上一个会议”"Previous meeting"
00 后接 1100 followed by 11
打开以前安排的会议。Opens the previous meeting that's scheduled.
“与地点拨打”"Call location"
2 2
为会议地点调用列出的电话号码。Calls the telephone number that's listed for the meeting location.
“与组织者拨打”"Call organizer"
00 后接 2200 followed by 22
调用程序的会议组织者列出的电话号码。Calls the telephone number that's listed for the organizer of the meeting.
“我会迟到”"I'll be late"
3 3
向所有与会者发送“我会迟到”邮件。Sends an I'll be late message to all the meeting attendees.
“接受”或“暂定接受”"Accept" or "Tentative accept"
4 4
接受或暂定接受会议请求。Accepts or tentatively accepts the meeting request.
“会议详情”"Meeting details"
5 5
读取或回放当前正在读取的会议的详细信息。Reads or plays back the details of the meeting that's currently being read.
“与会者详情”"Attendance details"
00 后接 5500 followed by 55
读取或播放计划的会议的详细信息。Reads or plays the details of a meeting that's scheduled.
“转发”"Forward"
00 后接 600 followed by 6
将会议请求转发给其他用户。Forwards a meeting request for the meeting to another user.
“谢绝”或“取消”"Decline" or "Cancel"
7 7
谢绝或取消会议请求。Declines or cancels the meeting request.
“清除我的日历”"Clear my calendar"
00 后接 7700 followed by 77
清除当天特定时段内的日历。Clears your calendar for a specific time period for that day.
“答复”"Reply"
00 后接 800 followed by 8
答复会议组织者。Replies to the meeting organizer.
“全部答复”"Reply all"
00 后接 8800 followed by 88
答复所有与会者。Replies to all the meeting attendees.
“重复菜单”"Repeat menu"
5 后接 05 followed by 0
重复可用的菜单选项。Repeats the menu options that are available.
“后退”"Rewind"
5 后接 15 followed by 1
后退会议详情。Rewinds the meeting details.

5 后接 115 followed by 11
返回会议详情的开头。Returns to the beginning of the meeting details.

5 后接 25 followed by 2
暂停和继续播放会议详情。Pauses and resumes playback of the meeting details.
“快进”"Fast forward"
5 后接 35 followed by 3
在会议详情中快进。Skips forward within the meeting details.
“结束”"End"
5 后接 335 followed by 33
跳到会议详情的结尾。Skips to the end of the meeting details.

5 后接 45 followed by 4
以更慢的速度播放或阅读会议详情。Plays or reads the meeting details slower.

5 后接 555 followed by 55
选择将用于阅读会议详情的语言。Selects the language that will be used to read the meeting details.

5 后接 65 followed by 6
以更快的速度播放或阅读会议详情。Plays or reads the meeting details faster.
“主菜单”"Main menu"
*
退出到主菜单。Exits to the main menu.

查找联系人命令参考Find a contact commands reference

作为 Outlook Voice Access 用户,当您拨入 Outlook Voice Access 号码,您正在显示使您能够访问您的邮箱、 更改个人选项,或呼叫或向联系人发送一条消息的菜单选项。如果您选择使用语音,默认情况下处于选中状态,并选择联系人菜单选项,将语音邮件系统可以使用电话小键盘来导航查找联系人的选项。您还可以通过使用电话小键盘目录或联系人中找到用户。下表列出了可用于管理联系人或搜索用户的命令。As an Outlook Voice Access user, when you dial in to an Outlook Voice Access number, you're presented with menu options that enable you to access your mailbox, change personal options, or call or send a message to a contact. If you choose to use your voice, which is selected by default, and select the contacts menu option, the voice mail system you to use the telephone keypad to navigate the find a contact options. You can also locate a user in the directory or a contact by using the telephone keypad. The following table lists the commands that are available for managing your contacts or searching for a user.

联系人命令Contact commands

语音命令Voice command 按键命令Touchtone command 描述Description
“目录”"Directory"
0000
搜索目录中的某个用户。Searches the directory for a user.
“播放详情”"Play details"
11
播放个人联系人的详情,例如为个人联系人列出的电话号码。Plays the details of the personal contact, such as the telephone numbers that are listed for the personal contact.
“发送邮件”"Send a message"
3 3
向所选的个人联系人发送邮件。Sends a message to the personal contact that's selected.
“查找另一位联系人”"Find another contact"
4 4
查找另一位个人联系人。Finds another personal contact.
“拨打手机号码”"Call the cell"
2 后接 12 followed by 1
调用程序个人联系人列出的移动电话号码。Calls the mobile telephone number that's listed for the personal contact.
“拨打办公室电话”"Call the office"
2 后接 22 followed by 2
调用程序个人联系人列出的业务或办公室电话号码。Calls the business or office telephone number that's listed for the personal contact.
“拨打家庭电话”"Call home"
2 后接 32 followed by 3
调用程序个人联系人列出的家庭电话号码。Calls the home telephone number that's listed for the personal contact.

##
如果使用目录搜索功能,可以输入用户在目录中的电子邮件别名或名称。Lets you enter the email alias or name for the user in the directory if using the directory search feature.
“主菜单”"Main menu"
*
退出到主菜单。Exits to the main menu.

个人选项命令参考Personal options commands reference

作为 Outlook Voice Access 用户,当您拨入 Outlook Voice Access 号码,您正在显示使您能够访问您的邮箱和管理个人选项的菜单选项。配置使用 Outlook Voice Access 个人选项时,您都可以仅使用电话小键盘来导航菜单。使用语音来导航菜单不可配置个人选项。下表列出了可用于管理个人选项的命令。As an Outlook Voice Access user, when you dial in to an Outlook Voice Access number, you're presented with menu options that enable you to access your mailbox and manage your personal options. When you configure personal options using Outlook Voice Access, you can only use the telephone keypad to navigate the menus. Using your voice to navigate the menus is not available for configuring personal options. The following table lists the commands that are available for managing your personal options.

个人选项命令Personal options commands

语音命令Voice command 按键命令Touchtone command 描述Description

11
开启或关闭电话的外出问候语。Turns on or off the telephone Out of Office greeting.

2 2
录制个人语音邮件问候语或外出语音邮件问候语。Records the personal voice mail or Out of Office voice mail greeting.

3 3
更改用于 Outlook Voice Access 的 PIN。Changes the PIN that's used for Outlook Voice Access.

4 4
使用 VUI 或按键界面启动。Starts using the VUI or touchtone interface.

5 5
设置要使用的本地时区。Sets the local time zone to use.

6 6
选择 12 小时或 24 小时时间格式。Chooses the 12-hour or 24-hour time format.

*
返回主菜单。Returns to the main menu.

00
重复可用的菜单选项。Repeats the menu options that are available.

详细信息For more information

设置 Outlook Voice AccessSetting up Outlook Voice Access

设置客户端语音邮件功能Set Up Client Voice Mail Features