禁止的不是已启用 UM 的用户的电话Disable calls from users who aren't UM-enabled

您可以启用或禁用来自用户未启用的统一消息 (UM) 的呼叫。默认情况下,统一消息允许从未经身份验证的呼叫者通过自动助理的传入呼叫转给启用 UM 的用户。启用此设置,从组织外部的用户可以将呼叫转接到启用 UM 的用户。You can enable or disable calls from users who aren't enabled for Unified Messaging (UM). By default, Unified Messaging allows incoming calls from unauthenticated callers through an auto attendant to be transferred to UM-enabled users. With this setting enabled, users from outside an organization can transfer calls to UM-enabled users.

如果已为启用 UM 的用户禁用此设置,仍可以位于使用目录搜索用户的邮箱。但是,如果外部呼叫者尝试转接给用户,系统消息,"很抱歉,我不能将呼叫转接到该用户。"呼叫者然后转接到运算符,如果已自动助理上配置一个运算符。如果自动助理上配置了没有运算符,呼叫转接到拨号计划运算符,如果已配置。如果已启用语音的自动助理、 双音多频 (DTMF) 回退自动助理或拨号计划上不配置任何话务员分机,系统做出响应通过说"对不起。运算符和按键服务都不提供了。"If this setting has been disabled for a UM-enabled user, the user's mailbox can still be located using a directory search. However, if an external caller tries to transfer to the user, the system says, "I'm sorry, I am unable to transfer the call to this user." The caller is then transferred to the operator, if an operator has been configured on the auto attendant. If no operator has been configured on the auto attendant, the call is transferred to a dial plan operator, if one has been configured. If no operator extension has been configured on the speech-enabled auto attendant, the dual tone multi-frequency (DTMF) fallback auto attendant, or the dial plan, the system responds by saying, "Sorry. Neither the operator nor the touchtone service are available."

有关与已启用语音邮件的用户相关的其他管理任务,请参阅声音已启用邮件的用户的过程For additional management tasks related to users who are enabled for voice mail, see Voice mail-enabled user procedures.

在开始之前,您需要知道什么?What do you need to know before you begin?

  • 估计完成时间:小于 1 分钟。Estimated time to complete: Less than 1 minute.

  • 您需要执行此过程之前为其分配权限。若要查看所需的权限,请参阅Messaging Permissions主题中的"UM 邮箱"条目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

  • 在执行此过程之前,请先确认已创建 UM 拨号计划。有关详细步骤,请参阅创建 UM 拨号计划Before you perform this procedure, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 在执行此过程之前,请先确认已创建 UM 邮箱策略。有关详细步骤,请参阅创建 UM 邮箱策略Before you perform this procedure, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM mailbox policy.

  • 在执行此过程之前,请先确认用户的邮箱已启用 UM。有关详细步骤,请参阅为用户启用语音邮件Before you perform this procedure, confirm that the user's mailbox has been UM-enabled. For detailed steps, see Enable a user for voice mail.

  • 若要了解可能适用于此主题中过程的键盘快捷键,请参阅 Exchange 管理中心内的键盘快捷键For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

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使用命令行管理程序禁用来自未启用 UM 的用户的呼叫Use the Shell to disable calls from users who aren't UM-enabled

此示例阻止 Tony Smith 接收来自未启用 UM 的呼叫者的语音呼叫。This example prevents Tony Smith from receiving voice calls from callers who aren't UM-enabled.

Set UMMailbox -Identity tony@contoso.com -AllowUMCallsFromNonUsers None