在 Exchange Online 中为用户启用语音邮件Enable a user for voice mail in Exchange Online

当您为用户启用统一消息(UM)时,会将默认的一组属性应用于用户,用户将能够使用统一消息中附带的语音邮件功能。When you enable a user for Unified Messaging (UM), a default set of properties are applied to the user, and the user will be able to use the voice mail features included with Unified Messaging. 为用户启用语音邮件后,如果将其分配给的是链接到 SIP URI 拨号计划的 UM 邮箱策略,则可以选择为该用户添加会话初始协议(SIP)地址。After you enable a user for voice mail, you have the option of adding a Session Initiation Protocol (SIP) address for the user if they're assigned to a UM mailbox policy that's linked to a SIP URI dial plan. 或者,如果将其分配给已链接到 e.164 拨号计划的 UM 邮箱策略,则可以添加用户的 e.164 号码。Or, you can add an E.164 number for the user if they're assigned to a UM mailbox policy that's linked to an E.164 dial plan. 在这两种情况下,用户仍然必须配置分机号码。In both cases, the user must still have an extension number configured.

与电话分机、SIP 统一资源标识符(URI)或 e.164 拨号计划关联的每个用户都需要分机号码。An extension number is required for each user that's associated with a telephone extension, SIP Uniform Resource Identifier (URI), or E.164 dial plan. 分机号码必须是在 um 邮箱策略的 UM 拨号计划中指定的正确位数。The extension number must be the correct number of digits, as specified in the UM dial plan for the UM mailbox policy.

备注

您必须使用 EAC 或 Exchange Online PowerShell 添加、删除或修改所有启用 UM 的用户的分机号码,即使这些用户已链接到 SIP URI 或 e.164 拨号计划也是如此。You must add, remove, or modify extension numbers for all UM-enabled users by using the EAC or Exchange Online PowerShell, even if they're linked to a SIP URI or E.164 dial plan. 若要添加、删除或修改用户的 SIP 地址或 e.164 号码,则需要使用 Exchange Online PowerShell,因为这些选项在 EAC 中不可用。To add, remove or modify SIP address or E.164 numbers for users, you'll need to use Exchange Online PowerShell because those options aren't available in the EAC.

有关与已启用语音邮件的用户相关的其他管理任务,请参阅声音已启用邮件的用户的过程For additional management tasks related to users who are enabled for voice mail, see Voice mail-enabled user procedures.

在开始之前,您需要知道什么?What do you need to know before you begin?

  • 估计完成时间:5 分钟。Estimated time to complete: 5 minutes.

  • 您必须先获得权限,然后才能执行此过程或多个过程。You need to be assigned permissions before you can perform this procedure or procedures. 若要查看所需的权限,请参阅统一消息权限主题中的 "UM 邮箱" 条目。To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

  • 在执行这些步骤之前,先确认已创建 UM 拨号计划。有关详细步骤,请参阅创建 UM 拨号计划Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 在执行这些步骤之前,先确认已创建 UM 邮箱策略。有关详细步骤,请参阅创建 UM 邮箱策略Before you perform these procedures, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM mailbox policy.

  • 有关可能适用于本主题中的过程的键盘快捷方式的信息,请参阅Exchange 管理中心的键盘快捷方式For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts for the Exchange admin center.

提示

是否有任何疑问?Having problems? 在 Exchange 论坛中寻求帮助。Ask for help in the Exchange forums. Exchange onlineexchange online Protection中访问论坛。Visit the forums at Exchange Online or Exchange Online Protection.

使用 EAC 为用户启用语音邮件Use the EAC to enable a user for voice mail

  1. 在 EAC 中,单击“收件人”****。In the EAC, click Recipients.

  2. 在列表视图中,选择要为其邮箱启用统一消息的用户。In the List view, select the user whose mailbox you want to enable for Unified Messaging.

  3. 在“详细信息”窗格的“电话和语音功能”**** 下,单击“启用”****。In the Details pane, under Phone and Voice Features, click Enable.

  4. 在“启用 UM 邮箱”**** 页上,单击“UM 邮箱策略”**** 旁的“浏览”**** 按钮,找到 UM 邮箱策略,以从列表中分配用户,然后单击“确定”****。On the Enable UM mailbox page, click the Browse button next to UM mailbox policy, locate the UM mailbox policy to assign the user from the list, and then click OK.

  5. 在“启用 UM 邮箱”**** 页上,填写下列框:On the Enable UM mailbox page, complete the following boxes:

    • Sip 地址或 e.164号码:在 " sip 地址" 或 " . 164 号码" 文本框中,输入用户的 sip 地址或 e.164 号码。SIP address or E.164 number: In the SIP address or E.164 number text box, enter the SIP address or E.164 number for the user. 仅当将为统一消息启用的用户分配给关联到 SIP URI 或 E.164 拨号计划的 UM 邮箱策略时,这些选项才可用。These options are available if the user that you enable for Unified Messaging is assigned to a UM mailbox policy that's linked to either a SIP URI or an E.164 dial plan. 如果用户与电话分机拨号计划关联,则不能为该用户添加 SIP 地址或 e.164 号码。You can't add a SIP address or E.164 number for a user if the user is associated with a telephone extension dial plan.

      将用户分配到链接到 SIP URI 或 e.164 拨号计划的 UM 邮箱策略时,必须为该用户输入分机号码。When you assign a user to a UM mailbox policy that's linked to a SIP URI or E.164 dial plan, you must enter an extension number for the user. 当通过 Outlook Voice Access 访问其邮箱时,用户将使用此分机号码。The user will use this extension number when accessing their mailbox via Outlook Voice Access. 在此框中配置的位数必须与 SIP URI 或 E.164 拨号计划中配置的位数相匹配。The number of digits that you configure in this box must match the number of digits configured on the SIP URI or E.164 dial plan.

    • 分机号码:使用此文本框可以为您要为其启用 UM 的用户手动输入分机号码。Extension number: Use this text box to manually enter the extension number for the user you're enabling for UM.

      您必须为用户提供有效的分机号码,并且必须与拨号计划中指定的位数相匹配。You must provide a valid extension number for the user and must match the number of digits specified on the dial plan. 您只能输入介于1和20之间的数字。You can only enter digits from 1 through 20. 典型的分机号码长度为 3 位到 7 位。The typical extension number is 3 to 7 digits long. 分机号码中的位数在与分配给用户的 UM 邮箱策略关联的拨号计划中设置。The number of digits in the extension is set on the dial plan that's linked to the UM mailbox policy that's assigned to the user.

    • 根据“PIN 设置”****,完成下列操作:Under PIN settings, complete the following:

    • 自动生成 pin:单击此按钮可自动生成启用 UM 的用户的 pin,以便通过 Outlook voice access 使用语音邮件访问。Automatically generate PIN: Click this button to automatically generate a PIN for the UM-enabled user to use for voice mail access via Outlook Voice Access. 这是默认设置。This is the default setting. 将基于分配给用户的 UM 邮箱策略上配置的 PIN 策略自动生成 PIN。The PIN is automatically generated based on the PIN policies configured on the UM mailbox policy assigned to the user. 使用此设置将有助于保护用户的 PIN。Using this setting will help protect the user's PIN. 此 PIN 会通过一封欢迎邮件发送给用户,在启用 UM 策略后,用户就可以收到此邮件。The PIN is sent to the user in the welcome message they receive after they're enabled for UM. 默认情况下,他们必须在首次登录其邮箱以接收其语音邮件时更改此 PIN。By default, they'll have to change this PIN when they first sign in to their mailbox to get their voice mail.

    • 键入 pin:单击此按钮可输入用户将用来访问语音邮件系统的 pin。Type a PIN: Click this button to enter a PIN that the user will use to access the voice mail system. PIN 必须符合与此启用 UM 的用户关联的 UM 邮箱策略上配置的 PIN 策略设置。The PIN must comply with the PIN policy settings configured on the UM mailbox policy associated with this UM-enabled user. 例如,如果将 UM 邮箱策略配置为只接受包含七位数或更多位数的 PIN,则在此框中输入的 PIN 长度至少必须有七位数。For example, if the UM mailbox policy is configured to accept only PINs that contain seven or more digits, the PIN you enter in this box must be at least seven digits long.

    • 要求用户在第一次登录时重置其 PIN:选中此复选框可在用户首次使用 Outlook voice access 从电话访问语音邮件系统时,强制用户重置其语音邮件 pin。Require the user to reset their PIN the first time they sign in: Select this check box to force the user to reset their voice mail PIN when they access the voice mail system from a telephone using Outlook Voice Access for the first time. 系统将提示他们输入更熟悉的 PIN。一种安全最佳做法是,强制启用 UM 的用户在首次登录时更改其 PIN,以帮助防止对其数据和收件箱进行未经授权的访问。They will be prompted to enter a PIN that's more familiar to them.It's a security best practice to force UM-enabled users to change their PIN when they first sign in to help protect against unauthorized access to their data and Inbox. 默认情况下此复选框处于选中状态。This check box is selected by default.

  6. 在“启用 UM 邮箱”**** 页上,查看设置。On the Enable UM mailbox page, review your settings. 单击 "完成" 以启用用户的语音邮件。Click Finish to enable the user for voice mail. 单击“上一步”**** 可以更改配置。Click Back to make configuration changes.

使用 Exchange Online PowerShell 为用户启用语音邮件Use Exchange Online PowerShell to enable a user for voice mail

本示例在 tonysmith@contoso.com 的邮箱上启用统一消息,并将分机号码设置为51234,将用户的 PIN 设置为5643892,并将用户分配给名MyUMMailboxPolicy为的 UM 邮箱策略。This example enables Unified Messaging on the mailbox of tonysmith@contoso.com, sets the extension number to 51234, sets the PIN for the user to 5643892, and assigns the user to a UM mailbox policy named MyUMMailboxPolicy.

Enable-UMMailbox -Identity tonysmith@contoso.com -UMMailboxPolicy MyUMMailboxPolicy -Extensions 51234 -PIN 5643892 -PINExpired $true

本示例在 tonysmith@contoso.com 的邮箱上启用统一消息,并将该用户分配给名MyUMMailboxPolicy为的 UM 邮箱策略,并为该用户设置分机号码、SIP 地址和 PIN。This example enables Unified Messaging on the mailbox of tonysmith@contoso.com, assigns the user to a UM mailbox policy named MyUMMailboxPolicy, and sets the extension number, SIP address, and PIN for the user.

Enable-UMMailbox -Identity tonysmith@contoso.com -UMMailboxPolicy MyUMMailboxPolicy -Extensions 51234 -PIN 5643892 -SIPResourceIdentifier "tonysmith@contoso.com" -PINExpired $true