管理用户的语音邮件设置Manage voice mail settings for a user

您可以查看或设置统一消息 (UM) 和语音邮件功能和为已启用 UM 和语音邮件的用户的配置设置。例如,您可以执行以下操作:You can view or set the Unified Messaging (UM) and voice mail features and configuration settings for a user that's been enabled for UM and voice mail. For example, you can do the following:

  • 重置 Outlook Voice Access PIN。Reset their Outlook Voice Access PIN.

  • 添加个人话务员分机号。Add a personal operator extension number.

  • 添加其他分机号。Add other extension numbers.

  • 启用或禁用自动语音识别 (ASR)。Enable or disable Automatic Speech Recognition (ASR).

  • 启用或禁用呼叫应答规则。Enable or disable Call Answering Rules.

  • 启用或禁用对电子邮件或日历的访问。Enable or disable access to their email or calendar.

备注

某些设置和功能只能通过使用命令行管理程序来配置。Some of the settings and features can only be configured by using the Shell.

有关与已启用语音邮件的用户相关的其他管理任务,请参阅声音已启用邮件的用户的过程For additional management tasks related to users who are enabled for voice mail, see Voice mail-enabled user procedures.

在开始之前,您需要知道什么?What do you need to know before you begin?

  • 估计完成时间:5 分钟。Estimated time to complete: 5 minutes.

  • 您需要执行此过程之前为其分配权限。若要查看所需的权限,请参阅Messaging Permissions主题中的"UM 邮箱"条目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

  • 在执行这些步骤之前,先确认已创建 UM 拨号计划。有关详细步骤,请参阅创建 UM 拨号计划Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 在执行这些步骤之前,先确认已创建 UM 邮箱策略。有关详细步骤,请参阅创建 UM 邮箱策略Before you perform these procedures, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM mailbox policy.

  • 在执行这些过程之前,请确认当前已将现有用户启用统一消息。有关详细步骤,请参阅启用语音邮件的用户Before you perform these procedures, confirm that the existing user is currently enabled for Unified Messaging. For detailed steps, see Enable a user for voice mail.

  • 若要了解可能适用于此主题中过程的键盘快捷键,请参阅 Exchange 管理中心内的键盘快捷键For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

遇到问题了吗?请在 Exchange 论坛中寻求帮助。 请访问以下论坛:Exchange ServerExchange OnlineExchange Online Protection。.Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

您想执行什么操作?What do you want to do?

使用 EAC 查看或配置启用了 UM 的用户的属性Use the EAC to view or configure a UM-enabled user's properties

  1. 在 EAC 中,导航到收件人 > 邮箱In the EAC, navigate to Recipients > Mailboxes.

  2. 在列表视图中,选择要更改 UM 邮箱策略的邮箱。In the list view, select the mailbox for which you want to change the UM mailbox policy.

  3. 在详细信息窗格中的在电话和语音功能下, > 统一消息,单击查看详细信息In the details pane, under Phone and Voice Features > Unified Messaging, click View details.

  4. UM 邮箱页上,单击UM 邮箱设置,以查看或更改现有启用 UM 的用户的以下 UM 属性:On the UM Mailbox page, click UM mailbox settings to view or change the following UM properties for an existing UM-enabled user:

    • PIN 状态此仅显示字段显示用户的邮箱的状态。默认情况下已启用 UM 的用户时 PIN 状态列为未锁定状态。但是,如果用户有多次输入 Outlook 语音访问 PIN 不正确,状态已列为锁定出PIN Status This display-only field shows the status of the user's mailbox. By default, when a user is UM-enabled, the PIN status is listed as Not locked out. However, if the user has input an incorrect Outlook Voice Access PIN multiple times, the status is listed as Locked Out.

    • UM 邮箱策略此框显示启用 UM 的用户相关联的 UM 邮箱策略的名称。您可以单击浏览以找到并指定要与此 UM 邮箱关联的 UM 邮箱策略。UM mailbox policy This box shows the name of the UM mailbox policy associated with the UM-enabled user. You can click Browse to locate and specify the UM mailbox policy to be associated with this UM mailbox.

    • 个人话务员分机号使用此框可以指定用户的运算符分机号码。默认情况下,不配置分机号。分机号长度可以是介于 1 到 20 个字符。这样,传入呼叫转接到您在此框中指定的分机号码的启用 UM 的用户。Personal operator extension Use this box to specify the operator extension number for the user. By default, an extension number isn't configured. The length of the extension number can be from 1 through 20 characters. This enables incoming calls for the UM-enabled user to be forwarded to the extension number that you specify in this box.

      您可以配置拨号计划和自动助理上的其他类型的运算符分机号。但是,这些扩展通常供整个公司前台接待 or 运算符。当行政助理或个人助理应答传入呼叫,他们正在接听特定用户之前,无法使用个人话务员分机号设置。You can configure other types of operator extension numbers on dial plans and auto attendants. However, those extensions are generally meant for company-wide receptionists or operators. The personal operator extension setting could be used when an administrative assistant or personal assistant answers incoming calls before they're answered for a particular user.

  5. UM 邮箱页上的其他分机下,您可以添加、 更改和查看用户的分机号码。On the UM Mailbox page, under Other extensions, you can add, change, and view extension numbers for the user.

    • 要添加分机号,请单击添加添加图标。在添加另一个扩展页上,使用浏览以选择 UM 拨号计划,,然后在分机号框中输入分机号。To add an extension number, click AddAdd Icon. On the Add another extension page, use Browse to select the UM dial plan, and then enter the extension number in the Extension number box.

    • 若要删除分机号,选择您想要删除的分机号码,然后单击删除删除图标To remove an extension number, select the extension number you want to remove, and then click RemoveRemove icon.

  6. 如果您进行任何更改,请单击保存If you make any changes, click Save.

使用命令行管理程序为启用了 UM 的用户配置功能Use the Shell to configure features for a UM-enabled user

此示例禁用"在电话上播放"和未接来电通知,但启用文本邮件 (SMS) 通知。This example disables Play on Phone and missed call notifications, but enables text message (SMS) notifications.

备注

内部部署和混合部署中,当您正在集成统一消息和 Lync Server 的已错过呼叫通知都不具有邮箱位于 Exchange 2007 或 Exchange 2010 邮箱服务器上的用户。在用户断开呼叫发送到邮箱服务器之前生成未接的来电通知。For on-premises and hybrid deployments, when you're integrating Unified Messaging and Lync Server, missed call notifications aren't available to users who have a mailbox located on an Exchange 2007 or Exchange 2010 Mailbox server. A missed call notification is generated when a user disconnects before the call is sent to a Mailbox server.

Set-UMMailbox -Identity tony@contoso.com -UMEnabled $true -UMMailboxPolicy AdminPolicy -MissedCallNotificationEnabled $false -PlayonPhoneEnabled $false -SMSMessageWaitingNotificationEnabled $true

此示例在用户使用 Outlook Voice Access 时阻止用户访问日历,但允许访问电子邮件。This example prevents a user from accessing the calendar, but enables access to email when the user is using Outlook Voice Access.

Set-UMMailbox -Identity tony@contoso.com -UMEnabled $true -UMMailboxPolicy AdminPolicy -Extension 523456 -FAXEnabled $true -TUIAccessToCal $false -TUIAccessToEmail True

此示例在用户使用 Outlook Voice Access 时阻止用户访问日历和电子邮件。This example prevents a user from accessing the calendar and email when the user is using Outlook Voice Access.

Set-UMMailbox -Identity tony@contoso.com -TUIAccessToCalendarEnabled $false -TUIAccessToEmailEnabled $false

此示例阻止用户创建呼叫应答规则、接收传入的传真和使用 Outlook Voice Access,但启用自动语音识别 (ASR)。This example prevents a user from creating call answering rules, receiving incoming faxes, and using Outlook Voice Access, but enables Automatic Speech Recognition (ASR).

Set-UMMailbox -Identity tony@contoso.com -AutomaticSpeechRecognitionEnabled $true -CallAnsweringRulesEnabled $false -FaxEnabled $false -SubscriberAccessEnabled $false 

使用命令行管理程序查看启用了 UM 的用户的属性Use the Shell to view a UM-enabled user's properties

本示例在格式化列表中显示林中所有已启用 UM 的邮箱的列表。This example displays a list of all the UM-enabled mailboxes in the forest in a formatted list.

Get-UMMailbox | Format-List

本示例显示 tonysmith@contoso.com 的 UM 邮箱属性。This example displays the UM mailbox properties for tonysmith@contoso.com.

Get-UMMailbox -Identity tonysmith@contoso.com

重要

当您正在运行 Exchange 2007 和 Exchange 2013 和用户的邮箱位于 Exchange 2007 邮箱服务器上时,运行Get-ummailbox cmdlet 不能正常工作。若要解决此问题,请从 Exchange 2007 服务器或运行 Exchange 2007 管理工具的计算机运行Get-ummailbox cmdlet。When you're running Exchange 2007 and Exchange 2013 and the user's mailbox is located on an Exchange 2007 Mailbox server, running the Get-UMMailbox cmdlet won't work correctly. To resolve the issue, run the Get-UMMailbox cmdlet from an Exchange 2007 server or a computer running the Exchange 2007 administrative tools.