用户的语音邮件Voice mail for users

与统一消息 (UM),Exchange 组织中的用户可以在一个邮箱中接收其所有电子邮件和语音邮件。统一消息和语音邮件功能提高用户工作效率和功能启用整个组织中更灵活的消息。With Unified Messaging (UM), users in an Exchange organization can receive all their email and voice messages in one mailbox. The Unified Messaging functionality and voice mail features increase user productivity and enable more flexible messaging throughout an organization.

当您要添加到您的组织的用户时,您提供了创建邮箱或连接到现有邮箱的用户的选项。为用户创建邮箱或用户连接到现有邮箱后,您可以邮箱启用统一消息,以便用户可以使用语音邮件系统和语音邮件中包含的功能。之后为用户启用统一消息,所有电子邮件、 语音邮件和传真邮件将传递到用户的邮箱。使用 Microsoft Office Outlook 2007 或更高版本、 Outlook Web App、 启用 Microsoft Exchange ActiveSync 或常规的移动电话或移动电话用户可以访问其电子邮件、 语音消息、 个人联系人和日历信息。When you're adding a user to your organization, you're given the option of creating a mailbox or connecting the user to an existing mailbox. After the mailbox is created for the user or the user is connected to an existing mailbox, you can enable the mailbox for Unified Messaging so the user can use the voice mail system and the features included with voice mail. After the user is enabled for Unified Messaging, all email, voice mail, and fax messages will be delivered to the user's mailbox. By using Microsoft Office Outlook 2007 or later versions, Outlook Web App, a mobile phone enabled for Microsoft Exchange ActiveSync, or a regular or mobile phone, users can access their email, voice messages, personal contacts, and calendaring information.

语音邮件用户属性Voice mail user properties

它们可以启用统一消息之前,用户必须拥有邮箱。但是,默认情况下,具有邮箱的用户未启用统一消息。用户已启用 UM 的后,您可以管理、 修改和配置 UM 属性和这些语音邮件功能。您可以为统一消息使用 EAC 或命令行管理程序启用用户。有关详细信息,请参阅启用语音邮件的用户。若要启用多个 UM 用户,在 Exchange 命令行管理程序中使用 EAC 或Enable-ummailbox cmdlet。A user must have a mailbox before they can be enabled for Unified Messaging. But, by default, a user who has a mailbox isn't enabled for Unified Messaging. After the user is UM-enabled, you can manage, modify, and configure the UM properties and voice mail features for them. You can enable a user for Unified Messaging using EAC or the Shell. For details, see Enable a user for voice mail. To enable multiple UM users, use the EAC or the Enable-UMMailbox cmdlet in the Exchange Management Shell.

语音邮件用户和其他 UM 组件之间的关系The relationship between a voice mail user and other UM components

当您为用户启用统一消息时,用户必须相关联或链接到现有的 UM 邮箱策略,并且您必须为其提供分机号。通过在命令行管理程序中使用Enable-ummailbox cmdlet 或用户启用统一消息时选择的 UM 邮箱策略,您可以将用户与 UM 邮箱策略关联。默认情况下,当您创建 UM 拨号计划,被创建新的 UM 邮箱策略。可以修改此策略,或者可以创建另一个策略,然后将其链接到拨号计划,以确定哪些功能或设置将应用于用户或用户组。When you enable a user for Unified Messaging, the user must be associated with or linked to an existing UM mailbox policy, and you must provide an extension number for them. You can associate a user with a UM mailbox policy by using the Enable-UMMailbox cmdlet in the Shell or by selecting the UM mailbox policy when you enable the user for Unified Messaging. By default, when you create a UM dial plan, a new UM mailbox policy is created. This policy can be modified or another policy can be created and linked to the dial plan to determine what features or settings will be applied to a user or group of users.

UM 邮箱策略包含如拨号限制和用户 PIN 策略的设置。创建 UM 邮箱策略时,它必须只有一个 UM 拨号计划相关联。任何 Exchange 服务器可以应答传入呼叫,并提供语音邮件服务的链接任何已启用 UM 的用户与 UM 拨号计划。为用户启用统一消息后,UM 邮箱策略中的设置将应用于启用 UM 的用户。A UM mailbox policy contains settings such as the dialing restrictions and PIN policies for a user. When a UM mailbox policy is created, it must be associated with only one UM dial plan. Any Exchange server can answering incoming calls and provide voice mail services for any UM-enabled users who are linked with the UM dial plan. After the user is enabled for Unified Messaging, the settings from a UM mailbox policy are applied to the UM-enabled user.

分机号码和 SIP 地址Extension numbers and SIP addresses

当您为用户启用统一消息时,您必须定义统一消息时,将使用语音邮件提交到用户的邮箱的至少一个分机号。用户启用统一消息后,您可以将辅助分机号添加到用户的邮箱,或修改或删除这些用户的邮箱上配置的 Exchange 统一消息代理地址 (EUM 代理地址) 或者添加或删除其他或为用户在 EAC 中的辅助扩展。您可以通过删除 EUM 代理地址,在 EAC 中删除的主分机号码,但建议您不要删除它。删除主分机号不允许呼叫转接至用户邮箱正确。When you enable a user for Unified Messaging, you must define at least one extension number that Unified Messaging will use when voice mail is submitted to the user's mailbox. After you enable the user for Unified Messaging, you can add secondary extension numbers to the user's mailbox, or modify or remove them by configuring the Exchange Unified Messaging proxy address (EUM proxy address) on the user's mailbox or add or remove additional or secondary extensions for the user in the EAC. You can remove the primary extension number in the EAC by removing the EUM proxy address, but it's recommended that you don't remove it. Removing the primary extension number won't allow calls to be forwarded correctly to the user's mailbox.

备注

对已启用 UM 的用户可添加的辅助分机号码数没有限制,但每位用户只能有一个主分机号码。There's no limit to the number of secondary extension numbers that you can add for a UM-enabled user but there can only be one primary extension number per user.

已启用 UM 的用户的邮箱可以与只有一个 UM 拨号计划相关联。可以将启用 UM 的用户分配以下:The mailbox of a UM-enabled user can be associated with only one UM dial plan. The UM-enabled user can be assigned the following:

  • 一个拨号计划的一个主分机号码、会话初始协议 (SIP) 地址或 E.164 地址。A single primary extension number, Session Initiation Protocol (SIP) address, or E.164 address on a single dial plan.

  • 一个拨号计划的多个辅助分机号码、SIP 地址或 E.164 地址。Multiple secondary extension numbers, SIP addresses, or E.164 addresses on a single dial plan.

  • 两个独立拨号计划的多个主分机号码、SIP 地址或 E.164 地址。Multiple primary extension numbers, SIP addresses, or E.164 addresses on two separate dial plans.

备注

拨号计划中的每个分机号码、SIP 地址和 E.164 号码必须是唯一的,并且该拨号计划中的位数将用于与拨号计划链接的所有用户。Each extension number, SIP address, and E.164 number must be unique within a dial plan and the number of digits in the dial plan will used for all users that are linked with the dial plan.

例如,启用 UM 的用户经常从传输纽约到 Tokyo。用户的邮箱与纽约拨号计划相关联,并且用户的邮箱上配置单个分机号。第二个的分机号是东京拨号计划的用户的邮箱上配置的。当呼叫者拨任一分机号和留下语音邮件的用户时,语音邮件将传递到相同的启用 UM 的邮箱中。For example, a UM-enabled user travels frequently from New York to Tokyo. The user's mailbox is associated with the New York dial plan and a single extension number is configured on the user's mailbox. A second extension number is configured on the user's mailbox for the Tokyo dial plan. When callers dial either extension number and leave a voice message for the user, the voice message will be delivered to the same UM-enabled mailbox.

使用 EAC 为用户启用 UM 和语音邮件Using the EAC to enable a user for UM and voice mail

创建用户 Exchange 邮箱后,您可以配置 UM 邮箱设置使用在 EAC 中的统一消息查看详细信息。启用用户时,有几种您需要配置的设置:After you create an Exchange mailbox for the user, you can configure the UM mailbox settings by using View Details under Unified Messaging in the EAC. When you enable a user, there are several settings that you need to configure:

  1. SIP 地址这是用户的 SIP 地址。如果您启用 UM 的用户分配给链接到 SIP URI 拨号计划 UM 邮箱策略,您将看到此设置。您 Office Communications Server 2007 R2 或 Microsoft Lync Server 集成时,将使用 SIP URI 拨号计划。当您将用户分配到链接到 SIP URI 的 UM 邮箱策略或 E.164 拨号计划时,您仍还必须为用户输入分机号。主分机号用户用于访问 Outlook Voice Access。SIP address This is the SIP address for the user. You'll see this setting if the user that you're enabling for UM is assigned to a UM mailbox policy that's linked to a SIP URI dial plan. SIP URI dial plans are used when you're integrating Office Communications Server 2007 R2 or Microsoft Lync Server. When you assign the user to a UM mailbox policy that's linked to a SIP URI or E.164 dial plan, you must still also enter an extension number for the user. The primary extension number is used by the user to access Outlook Voice Access.

  2. 分机号码 必须为将启用 UM 的用户手动输入分机号码。Extension number You must manually enter the extension number for the user you're enabling for UM.

    您必须为用户提供有效的分机号和匹配的拨号计划上指定的位数。仅可以从 1 到 20 输入数字字符或数字。典型的分机号为 3 至 7 位数,,在与之链接和分配给用户的 UM 邮箱策略的拨号计划上配置。You must provide a valid extension number for the user and match the number of digits specified on the dial plan. You can only enter numeric characters or digits from 1 through 20. The typical extension number is 3 to 7 digits long, and is configured on the dial plan with which the UM mailbox policy is linked and assigned to the user.

  3. 用户的 PIN 设置:PIN settings for the user:

    • 自动生成 PIN此设置会自动生成一个用于通过 Outlook Voice Access 语音邮件访问的启用 UM 的用户的 PIN。这是默认设置。当您单击此按钮时,会自动根据分配给用户的 UM 邮箱策略上配置的 PIN 策略生成 PIN。我们建议使用此设置来帮助保护用户的 PIN。PIN 发送给中欢迎消息由于收到之后他们正在启用 UM 的用户。默认情况下,它们将具有其首次登录到其邮箱要获取其语音邮件时更改此 PIN。Automatically generate PIN This setting automatically generates a PIN for the UM-enabled user to use for voice mail access via Outlook Voice Access. This is the default setting. When you click this button, a PIN is automatically generated based on the PIN policies configured on the UM mailbox policy assigned to the user. We recommend that you use this setting to help protect the user's PIN. The PIN is sent to the user in the welcome message they receive after they're enabled for UM. By default, they'll have to change this PIN when they first sign in to their mailbox to get their voice mail.

    • 键入 PIN 通过此设置可以手动指定用户将用来访问语音邮件系统的 PIN。Type a PIN This setting enables you to manually specify a PIN that the user will use to access the voice mail system.

      PIN 必须符合此已启用 UM 的用户相关联的 UM 邮箱策略上配置的 PIN 策略设置。例如,如果 UM 邮箱策略配置为接受仅包含七个或多个数字的 Pin,在此框中输入的 PIN 必须至少七个数字长。The PIN must comply with the PIN policy settings configured on the UM mailbox policy associated with this UM-enabled user. For example, if the UM mailbox policy is configured to accept only PINs that contain seven or more digits, the PIN you enter in this box must be at least seven digits long.

    • 需要重置其 PIN 首次登录用户此设置强制用户从第一次使用 Outlook Voice Access 电话访问语音邮件系统时重置其语音邮件 PIN。它们将提示您输入 PIN 更熟悉它们。它是强制启用 UM 的用户更改其 PIN,它们首次登录时以防止未经授权的访问其数据和收件箱安全最佳实践。默认情况下选中此复选框。Require the user to reset their PIN the first time they sign in This setting forces the user to reset their voice mail PIN when they access the voice mail system from a telephone using Outlook Voice Access for the first time. They will be prompted to enter a PIN that's more familiar to them.It's a security best practice to force UM-enabled users to change their PIN when they first sign in to help protect against unauthorized access to their data and Inbox. This check box is selected by default.

使用命令行管理程序为用户启用 UM 和语音邮件Using the Shell to enable a user for UM and voice mail

本示例将为邮箱 tonysmith@contoso.com 启用统一消息和语音邮件,为用户设置分机并手动设置 PIN,然后将用户分配到名为 MyUMMailboxPolicy 的 UM 邮箱策略。This example enables Unified Messaging and voice mail on the mailbox for tonysmith@contoso.com, sets the extension and manually sets the PIN for the user, and then assigns the user to a UM mailbox policy named MyUMMailboxPolicy.

Enable-UMMailbox -Identity tonysmith@contoso.com -UMMailboxPolicy MyUMMailboxPolicy -Extensions 51234 -PIN 5643892 -PINExpired $true

本示例将为邮箱 tonysmith@contoso.com 启用统一消息和语音邮件,将用户分配到名为 MyUMMailboxPolicy 的 UM 邮箱策略,然后为用户设置分机号码和 SIP 地址,并手动设置 PIN。This example enables Unified Messaging and voice mail on a mailbox for tonysmith@contoso.com, assigns the user to a UM mailbox policy named MyUMMailboxPolicy, and sets the extension number, SIP address, and manually sets the PIN for the user.

Enable-UMMailbox -Identity tonysmith@contoso.com -UMMailboxPolicy MyUMMailboxPolicy -Extensions 51234 -PIN 5643892 -SIPResourceIdentifier "tonysmith@contoso.com" -PINExpired $true

为用户禁用 UMDisabling UM for a user

当用户禁用统一消息时,可能仍被呼叫者执行目录搜索使用 UM 自动助理菜单或使用 Outlook Voice Access 时列出的用户帐户。呼叫者可能能够找到用户在目录中,但当他们尝试联系该用户,他们带回主菜单中统一消息。这可能会导致呼叫者会与系统感到不便。您可以阻止呼叫者使用目录搜索联系人通过连接到另一个语音邮件系统的用户、 用户移除 UM 自动助理的目录搜索中,或删除用户的帐户已禁用统一消息的用户。When you disable Unified Messaging for a user, the user's account may still be listed when a caller performs a directory search using a UM auto attendant menu or using Outlook Voice Access. Callers may be able to locate a user in the directory, but when they try to contact the user, they're taken back to the main menu in Unified Messaging. This may cause callers to become frustrated with the system. You can prevent callers from using a directory search to contact a user who's been disabled for Unified Messaging by connecting the user to another voice mail system, removing the user from the UM auto attendant directory search, or removing the user's account.

已启用 UM 的用户帐户禁用统一消息后,用户可能仍可以访问使用 Outlook Voice Access 或 Microsoft Outlook 的单个已启用 UM 的邮箱。不一致的目录中的所有更改时会发生该错误。若要降低用户获得对邮箱的访问权限,即使帐户已被禁用统一消息的风险,可以手动强制复制发生或禁用用户时从用户的邮箱中删除所有统一消息的信息统一消息。After a UM-enabled user account is disabled for Unified Messaging, the user may still have access to the individual UM-enabled mailbox using Outlook Voice Access or Microsoft Outlook. This can occur when all the changes aren't consistent in the directory. To lessen the risk of a user gaining access to the mailbox even though the account has been disabled for Unified Messaging, you can manually force replication to occur or remove all Unified Messaging information from the user's mailbox when the user is disabled for Unified Messaging.