与 UM 电话系统集成Telephone system integration with UM

若要成功部署统一消息 (UM),您必须具有基本电话概念和电话组件的更好地理解。了解电话基础知识后,您可以将 UM 集成到 Exchange 组织。基本概念和组件包括:To successfully deploy Unified Messaging (UM), you must have a good understanding of basic telephony concepts and telephony components. After you understand telephony basics, you can integrate UM into an Exchange organization. Basic concepts and components include the following:

  • 电路交换和数据包交换网络Circuit-switched and packet-switched networks

  • 专用交换机 (Private Branch eXchange, PBX)Private Branch eXchange (PBX)

  • IP PBXIP PBX

  • Voice over Internet 协议 (VoIP)Voice over Internet Protocol (VoIP)

  • VoIP 网关VoIP gateways

中的本地混合或 Office 365 环境中,连接和配置所需的电话组件是成功部署 UM 中,使用或不 Lync Server 企业语音的最复杂、 重要步骤。您需要连接并配置 VoIP 网关,高级 VoIP 网关、 Pbx、 IP Pbx 和传统电话网络的会话边界控制器 (Sbc) 和连接到电话网络,如果您将使用 Microsoft Lync Server 和 UM。In an on-premises, hybrid, or Office 365 environment, connecting and configuring the required telephony components is the most complex and important step in successfully deploying UM, with or without Lync Server Enterprise Voice. You'll need to connect and configure VoIP gateways, advanced VoIP gateways, PBXs, IP PBXs, and session border controllers (SBCs) for a traditional telephony network and connect to a telephony network if you'll be using Microsoft Lync Server and UM.

规划和部署新的 UM 部署或升级旧语音邮件系统可能会带来的组织的挑战。需要有关 VoIP 网关、 Pbx、 IP Pbx、 Microsoft Lync Server 和统一消息的重要知识。根据您与 Exchange 和语音邮件系统的技术体验,您可能想要获取的统一消息的专家的帮助。Exchange 统一消息专员有助于确保从旧或第三方语音邮件系统平滑过渡到 Exchange 统一消息。有关如何联系统一消息专员的详细信息,请参阅Microsoft Exchange Server 2013 统一消息 (UM) 专员交谈Planning and deploying a new deployment of UM or upgrading a legacy voice mail system can pose challenges for organizations. It requires significant knowledge about VoIP gateways, PBXs, IP PBXs, Microsoft Lync Server, and Unified Messaging. Depending on your technical experience with Exchange and voice mail systems, you might want to obtain the assistance of a Unified Messaging specialist. An Exchange Unified Messaging specialist will help make sure that there's a smooth transition from a legacy or third-party voice mail system to Exchange Unified Messaging. For more information about how to contact a Unified Messaging specialist, see Microsoft Exchange Server 2013 Unified Messaging (UM) Specialists.

集成电话网络Integrating your telephony network

统一的消息要求您现有的电话网络与集成 Exchange Server 部署或您的组织与 Microsoft Lync Server 集成 UM。成功部署和管理统一消息语音邮件,您需要进行的认真分析,您现有的电话基础结构或 Microsoft Lync Server 企业语音部署,完成所需的规划步骤。Unified Messaging requires that you integrate your Exchange Server deployment with your existing telephony network or integrate UM with Microsoft Lync Server for your organization. To successfully deploy and manage UM voice mail you need to make a careful analysis of your existing telephony infrastructure or your Microsoft Lync Server Enterprise Voice deployment and complete the necessary planning steps.

VoIP 网关VoIP gateways

如果要在 Exchange 组织中部署 UM,必须安装、部署并配置单个或多个 VoIP 网关以连接到电话网络中的 PBX,或者安装、部署并配置支持会话初始协议 (SIP) 的 PBX 或 IP PBX。When you're deploying UM in an Exchange organization, you must either install, deploy, and configure a single or multiple VoIP gateways to connect to the PBXs in your telephony network, or install, deploy, and configure Session Initiation Protocol (SIP)-enabled PBXs or IP PBXs.

VoIP 网关是传统 PBX 连接到 LAN 的第三方硬件设备。VoIP 网关,可以与您的组织中的 Exchange 服务器进行通信的 PBX 系统。A VoIP gateway is a third-party hardware device that connects a legacy PBX to your LAN. The VoIP gateway lets the PBX system communicate with the Exchange servers in your organization.

UM 依赖翻译或转换为时分多路复用 (TDM) 或电路交换基于的协议,如 ISDN 和 QSIG 从 PBX 基于 IP 的或基于 VoIP 协议,如实时传输协议 (RTP) 或 T.38 SIP 的实时 VoIP 网关的能力传真传输。VoIP 网关是不可或缺的功能和统一消息的操作的一部分。VoIP 网关还可以连接到 PBX 系统的而不是公用电话交换网 (pstn) 电路交换协议使用 VoIP。UM relies on the VoIP gateway's ability to translate or convert Time Division Multiplexing (TDM) or circuit-switched based protocols like ISDN and QSIG from a PBX to IP-based or VoIP-based protocols like SIP, Realtime Transport Protocol (RTP), or T.38 for Realtime Fax Transport. The VoIP gateway is integral to the functionality and operation of UM. The VoIP gateway can also connect to PBX systems that use VoIP instead of public switched telephone network (PSTN) circuit-switched protocols.

选择正确的 VoIP 网关、 IP PBX、 启用 SIP 的 PBX 或 SBC 是仅将您的电话网络与 UM 中集成的第一部分。您必须配置用于 UM 这些设备。在内部部署和混合部署中,您需要以部署所需的客户端访问和邮箱服务器,然后创建并配置所有必需的 UM 组件。为 Office 365 中的托管的语音邮件,您不要求您安装和配置任何服务器。组件允许您从您的电话服务的连接,电路交换网络向您的 IP 数据网络,以及启用您的组织中的用户的语音邮件。有关详细信息和支持的电话设备,请参阅以下资源:Choosing the correct VoIP gateway, IP PBX, SIP-enabled PBX, or SBC is only the first part of integrating your telephony network with UM. You must configure those devices to work with UM. In both on-premises and hybrid deployments, you would need to deploy the required Client Access and Mailbox servers, and create and configure all necessary UM components. For Office 365 with hosted voice mail, you're not required to install and configure any server. The components allow you to make the connection from your telephony, circuit-switched network to your IP data network and to enable voice mail for the users in your organization. For details and supported telephony devices, see the following resources:

Microsoft Lync ServerMicrosoft Lync Server

统一的消息可以使用 Microsoft Lync Server 将语音消息传递、 即时消息、 增强的状态、 音频/视频会议和电子邮件合并为一种熟悉而全面的通信体验。通过将 UM 和 Microsoft Lync Server 集成到您的组织中的用户提供企业语音功能有以下好处:Unified Messaging can use Microsoft Lync Server to combine voice messaging, instant messaging, enhanced presence, audio/video conferencing, and email into a familiar, integrated communications experience. Providing Enterprise Voice features to the users in your organization by integrating UM and Microsoft Lync Server has the following benefits:

  • 跨多种应用程序的增强用户在线状态通知让用户始终了解联系人的可用情况。Enhanced presence notifications across a variety of applications that keep users informed of the availability of contacts.

  • 集成了即时消息、 语音消息、 会议、 电子邮件和其他通信模式,使用户能够选择最合适的任务模式。用户可以还从一个模式切换到另一个根据需要。Integration of instant messaging, voice messaging, conferencing, email, and other communication modes, which enables users to select the most appropriate mode for the task. Users can also switch from one mode to another as needed.

  • 在具备 Internet 连接的任何位置的备用通信设备的可用情况。Availability of communications alternatives from any location where an Internet connection is available.

  • 用于电话服务、即时消息和会议的智能客户端 (Microsoft Lync)。A smart client (Microsoft Lync) for telephony, instant messaging, and conferencing.

  • 跨多个设备的用户体验连续性。Continuity of the user experience across multiple devices.

Exchange UM 路由组件处理的语音邮件 Lync Server 和 Exchange 之间的路由服务器以将 Lync Server 与统一消息功能相集成。此外可以在 Lync Server 中找到的 Exchange UM 路由组件处理重新路由的语音邮件通过 PSTN 如果 Exchange 服务器不可用。如果您拥有在分支机构站点部署企业语音,并且这些网站没有可恢复的 WAN 链接到中央站点,Survivable Branch Appliance 分支站点上部署提供分支用户的语音邮件,如果 WAN 链接不可用。在 WAN 链接不可用时,Survivable Branch Appliance 执行以下任务:The Exchange UM routing component handles voice mail routing between Lync Server and Exchange servers to integrate Lync Server with Unified Messaging features. The Exchange UM routing component found in Lync Server also handles rerouting of voice mail over the PSTN if Exchange servers aren't available. If you have Enterprise Voice deployed at branch office sites, and those sites don't have a resilient WAN link to a central site, a Survivable Branch Appliance that you deploy at the branch site provides voice mail for branch users if a WAN link goes down. When the WAN link is unavailable, the Survivable Branch Appliance does the following:

  • 将未应答的呼叫通过 PSTN 重新路由到中心站点中的 Exchange 服务器。Reroutes unanswered calls over the PSTN to an Exchange server in the central site.

  • 支持用户通过 PSTN 检索语音邮件。Provides the ability for a user to retrieve voice messages over the PSTN.

  • 将未接来电通知排队,然后在 WAN 链接恢复时将它们上传到 Exchange 服务器。Queues missed call notifications, and then uploads them to the Exchange server when the WAN link is restored.

有关 Microsoft Lync Server 的详细信息,请参阅 Microsoft Lync ServerFor more information about Microsoft Lync Server, see Microsoft Lync Server.

小心

当您将统一消息和 Lync Server 集成在内部部署或混合部署中,未接来电通知不可用用户邮箱位于 Exchange 2007 或 Exchange 2010 邮箱服务器。在用户断开呼叫发送到邮箱服务器之前生成未接的来电通知。When you're integrating Unified Messaging and Lync Server in an on-premises or hybrid deployment, missed call notifications aren't available to users who have a mailbox located on Exchange 2007 or Exchange 2010 Mailbox servers. A missed call notification is generated when a user disconnects before the call is sent to a Mailbox server.