从备份还原 Intune 托管 iOS 设备Restore Intune managed iOS devices from backup

适用于:经典控制台中的 IntuneApplies to: Intune in the classic console
正在查找有关 Azure 中的 Intune 的文档?Looking for documentation about Intune on Azure? 请转到此处Go here.

在某些情况下你或你的用户需要从备份还原 iOS 设备(例如当用户获取新设备时)。There will be cases when you or your users will need to restore an iOS device from a backup, such as when a user gets a new device. 本主题说明在还原设备之后为设置 Intune 管理而必须执行的其他步骤。This topic explains additional steps that you might have to take to set up Intune management after restoring the device.

将备份还原到相同设备Restoring backups onto the same device

如果要将备份还原到相同设备,则也会还原该设备上的注册状态。If the backup is being restored onto the same device, then the enrollment state on that device will also be restored. 无需执行其他操作。There is no need for additional action.

将备份还原到不同设备Restoring backups onto different devices

如果将备份还原到不同设备,则不会在新设备上自动还原注册状态。If the backup is being restored onto a different device, then the enrollment state is not automatically restored on the new device. 用户需要在应用版本为 2.1.22 或更高版本的公司门户应用中执行标准注册步骤,以便在 Intune 中注册其 iOS 设备Users need to follow standard enrollment steps in the Company Portal app on app version 2.1.22 or later to enroll their iOS device into Intune.

备注

如果是以使用条件访问策略的最终用户为目标,则他们在重新注册之前,将无法访问公司电子邮件。If you’re targeting your end users with conditional access policies, they will not be able to access corporate email until after they re-enroll.

提示

针对用户的示例通信可能如下所示:若要在新设备上注册,请确保公司门户应用是版本 2.1.22 或更高版本。An example communication for your users could be as follows: To enroll on your new device, make sure that the Company Portal app is on version 2.1.22 or later. 若要检查版本,请打开公司门户应用,点击右上角的“菜单”按钮,然后点击“关于”。To check the version, open the Company Portal app, tap the Menu button in the upper right, and then tap About. 如果使用的是早期版本,则退出公司门户应用并打开应用商店。If you are on an earlier version, exit the Company Portal app and open the App Store. 点击右下角的“更新”按钮,然后点击列表中公司门户项旁边的“更新”按钮。Tap the Updates button in the bottom right corner, then tap the Update button next to the Company Portal item in the list. 更新完成之后,启动公司门户应用并在 Intune 中注册 iOS 设备Once the update completes, launch the Company Portal app and enroll your iOS device into Intune.

解决还原的已知问题Resolving known issues with restores

如果用户的公司门户版本为 2.1.21 或更早版本,则在还原设备和启动公司门户应用时可能会遇到一些困难。Users may experience some difficulty if they restored their device and launched the Company Portal app when they still had Company Portal version 2.1.21 or earlier. 可以根据用户的实际情况采用相应的步骤来解决这些问题。These difficulties can be addressed by taking the appropriate steps for the user’s situation.

对于仅使用新设备的用户For users who will only use their new device

启动公司门户应用,然后选择当前的设备磁贴并点击“删除”按钮来取消注册。Launch the Company Portal app and unenroll by selecting the current device tile and tapping the Remove button. 在删除后,按照标准注册步骤将 iOS 设备注册到 IntuneAfter removing, follow the standard enrollment steps to enroll an iOS device into Intune.

对于同时使用新旧设备的用户For users who will use both their old and new devices

通过点击“设置” > “Safari” > “清除历史记录和网站数据”从 Safari 中清除 cookie。Clear cookies from Safari by tapping Settings > Safari > Clear History and Website Data. 在清除后,卸载并重新安装公司门户应用,然后按照标准注册步骤将 iOS 设备注册到 IntuneAfter clearing, uninstall and reinstall the Company Portal app, then follow the standard enrollment steps to enroll an iOS device into Intune.

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