使用远程锁定和密码重置功能帮助保护设备Help protect your devices with remote lock and passcode reset

适用于:经典门户中的 IntuneApplies to: Intune in the classic portal
在寻找有关 Azure 门户中 Intune 的文档吗?Looking for documentation about Intune in the Azure portal? 请转到此处Go here.

Microsoft Intune 提供远程锁定和密码重置功能。Microsoft Intune provides both remote lock and passcode reset capabilities.

远程锁定设备Lock a device remotely

如果用户丢失其设备,你可以远程锁定该设备。If a user loses a device, you can lock the device remotely. 设备必须已设置 PIN 或密码才能使用远程锁定。The device must already have a PIN or passcode set on it before you can use remote lock.

下表列出了是如何在不同的移动平台上进行远程锁定的。The following table lists how remote lock works on different mobile platforms.

平台Platform 远程锁定Remote lock
macOSmacOS 不支持Not supported
iOSiOS 支持Supported
AndroidAndroid 支持Supported
Android for WorkAndroid for Work 支持Supported
Windows 10(移动版)Windows 10 (mobile) 支持Supported
Windows 10(桌面版)Windows 10 (desktop) 不支持Not supported
Windows Phone 8 和 Windows Phone 8.1Windows Phone 8 and Windows Phone 8.1 支持Supported
Windows RT 8.1 和 Windows RTWindows RT 8.1 and Windows RT 如果设备的当前用户是注册设备的相同用户,则支持。Supported if the current user of the device is the same user who enrolled the device.
Windows 8.1Windows 8.1 如果设备的当前用户是注册设备的相同用户,则支持。Supported if the current user of the device is the same user who enrolled the device.

使用 Intune 软件客户端注册的 Windows 电脑不支持远程锁定。Remote lock is not supported for Windows PCs enrolled with the Intune software client.

通过 Intune 控制台远程锁定移动设备Lock a mobile device remotely through the Intune console

  1. Intune 管理员控制台中,依次选择“组”>“所有设备”>“所有移动设备”。In the Intune administrator console, choose Groups > All Devices > All Mobile Devices.

  2. 选择“所有直接托管设备”(对于在 Intune 中注册的设备)或“所有 Exchange ActiveSync 托管设备”。Choose All Direct Managed Devices for devices enrolled in Intune or All Exchange ActiveSync Managed Devices.

    提示

    你还可以按用户导航到设备。You can also navigate to a device by user. 选择所有用户Choose All Users. 在用户的“属性”页,选择“设备”,然后选择要锁定的移动设备的名称。On the user's properties page, choose Devices, and then choose the name of the mobile device you want to lock.

  3. 在列表中,选择要锁定的某个设备或多个设备。In the list, choose the device or devices that you want to lock. 在任务栏上,选择“远程任务”,然后选择“远程锁定”。On the taskbar, choose Remote Tasks and select Remote Lock.

重置设备的密码Reset the passcode on a device

如果用户忘记密码,则你可以删除设备中的密码,或者在设备上强制使用新的临时密码,从而帮助用户解决问题。If a user forgets a passcode, you can help by removing the passcode from a device or by forcing a new temporary passcode on a device. 下表列出了在不同移动平台上重置密码的方法。The following table lists how passcode reset works on different mobile platforms.

平台Platform 密码重置Passcode reset
macOSmacOS 不支持Not supported
iOSiOS 支持以便清除设备中的密码。Supported for clearing the passcode from a device. 不创建新的临时密码。Does not create a new temporary passcode.
AndroidAndroid 在早于 Android 7.0 的版本上受支持。Supported on versions earlier than Android 7.0. 创建临时密码。Creates a temporary passcode.
Android for WorkAndroid for Work 不支持Not supported
Windows 10 移动版Windows 10 mobile 支持加入了 Azure AD 的 Windows 10 创意者版本和更高版本移动设备。Supported for Windows 10 Creator version and later mobile devices that are Azure AD joined.
Windows Phone 8 和 Windows Phone 8.1Windows Phone 8 and Windows Phone 8.1 支持Supported
Windows RT 8.1Windows RT 8.1 不支持Not Supported
Windows 8.1Windows 8.1 不支持Not Supported
Windows 10 桌面版Windows 10 desktop 不支持Not Supported

使用 Intune 软件客户端注册的 Windows 电脑不支持密码重置。Passcode reset is not supported for Windows PCs enrolled with the Intune software client.

重置密码Reset a passcode

  1. Intune 管理员控制台中,依次选择“组”>“所有设备”>“所有移动设备”。In the Intune administrator console, choose Groups > All Devices > All Mobile Devices.

  2. 选择“所有直接托管设备”(对于在 Intune 中注册的设备)或“所有 Exchange ActiveSync 托管设备”。Choose All Direct Managed Devices for devices enrolled in Intune or All Exchange ActiveSync Managed Devices.

    提示

    你还可以按用户导航到设备。You can also navigate to a device by user. 单击“所有用户”。Click All Users. 在用户的“属性”页,单击“设备”,然后单击你要擦除的移动设备的名称。On the user's properties page, click Devices, and then click the name of the mobile device you want to wipe.

  3. 在列表中,选择要锁定的某个设备或多个设备。In the list, choose the device or devices that you want to lock. 在任务栏上,选择“远程任务”,然后选择“密码重置”。On the taskbar, choose Remote Tasks and select Passcode Reset.

另请参阅See also

停用设备设备数据管理的 Windows 选择性擦除Retire devices and Windows Selective Wipe for Device Data Management