使用 Intune MAM 擦除公司应用数据Wipe company app data with Intune MAM

适用于:经典门户中的 IntuneApplies to: Intune in the classic portal
在寻找有关 Azure 门户中 Intune 的文档吗?Looking for documentation about Intune in the Azure portal? 请转到此处Go here.

当设备丢失或被盗,或如果员工离开公司,你想要确保从设备中删除了公司应用数据。When a device is lost or stolen, or if the employee leaves your company, you want to make sure company app data is removed from the device. 但是,你可能不想删除设备上的个人数据,尤其是如果该设备为员工所有。But you might not want to remove personal data on the device, especially if this is an employee-owned device.

若要选择性地删除公司应用数据,请按照本主题中的步骤创建擦除请求。To selectively remove company app data, create a wipe request by using the steps in this topic. 请求完成之后,应用下次在设备上运行时,会从应用中删除公司数据。After the request is finished, the next time the app runs on the device, company data is removed from the app.

重要

将删除从应用直接同步到本机通讯簿的联系人。Contacts synced directly from the app to the native address book are removed. 无法擦除从本机通讯簿同步到另一个外部源中的任何联系人。Any contacts synced from the native address book to another external source cannot be wiped. 目前仅适用于 Microsoft Outlook 应用。Currently, this only applies to the Microsoft Outlook app.

创建擦除请求Create a wipe request

  1. 登录到 Azure 门户Sign in to the Azure portal.

  2. 选择“更多服务”,在筛选器文本框中键入 Intune,然后选择“Intune 应用保护”。Choose More Services, type Intune in the filter textbox, and select Intune App Protection. “Intune 移动应用程序管理”边栏选项卡将打开。The Intune mobile application management blade opens.

    新建擦除请求边栏选项卡的屏幕截图

  3. 在“设置”边栏选项卡中,选择“擦除请求”。On the Settings blade, choose Wipe requests.

  4. 选择“新建擦除请求”。Choose New wipe request. “新建擦除请求”边栏选项卡打开。The New wipe request blade opens.

    新建擦除请求边栏选项卡的屏幕截图

  5. 选择“用户”以打开“用户”边栏选项卡,然后选择要擦除其应用数据的用户。Choose User to open the User blade, and select the user whose app data you want to wipe.

  6. 选择“设备”。Choose Device. 此操作将打开“设备”边栏选项卡,其中列出了与所选用户关联的所有设备,还提供了两个列:“设备名称”(用户定义的友好名称)和“设备类型”(其设备平台)。This opens the Device blade that lists all the devices associated with the selected user, and also provides two columns, the device name, which is a friendly name defined by the user, and the device type, its device platform. 选择要擦除的设备。Select the device you want to wipe.

  7. 你现在已返回“新建擦除请求”边栏选项卡。You are now back on the New wipe request blade. 选择“确定”以进行擦除请求。Choose Ok to make a wipe request.

服务会为设备上的每个受保护应用以及与擦除请求相关联的用户创建并跟踪单独的擦除请求。The service creates and tracks a separate wipe request for each protected app on the device, and the user associated with the wipe request.

备注

也可以通过在“Intune 移动应用程序管理”边栏选项卡中单击“擦除请求”磁贴来创建“擦除请求”。You can also create Wipe requests by clicking on the Wipe request tile from the Intune mobile application management blade.

监视擦除请求Monitor your wipe requests

你将获得一个汇总报表,其中介绍了擦除请求的总体状态,并包括挂起请求数和失败次数。You can have a summarized report that shows the overall status of the wipe request, and includes the number of pending requests and failures. 若要获取更多详细信息,请按以下步骤操作:To get more details, follow these steps:

  1. 在“Intune 移动应用程序管理”边栏选项卡中,单击“擦除请求”磁贴。On the Intune mobile application management blade, click on the Wipe requests tile.

  2. 在“擦除请求”边栏选项卡上,选择“擦除请求”磁贴,打开“擦除请求”边栏选项卡。On the Wipe request blade, choose the Wipe request tile to open the Wipe request blade.

  3. 在“擦除请求” 边栏选项卡中,可以查看按用户分组的请求列表。On the Wipe request blade, you can see the list of your requests grouped by users. 由于系统会为设备上运行的每个受保护应用都创建一个擦除请求,因此对于某个用户,你可能会看到多个请求。Because the system creates a wipe request for each protected app running on the device, you might see multiple requests for a user. 状态指示擦除请求是“挂起”、“失败”还是“成功”。The status indicates whether a wipe request is pending, failed, or successful.

    新建擦除请求边栏选项卡的屏幕截图

此外,还可以查看设备名称及其设备类型,这在阅读报表时非常有用。Additionally, you'll be able to see the device name, and its device type, which can be helpful when reading the reports.

重要

用户必须打开应用才能进行擦除,进行请求后可能需要最多 30 分钟才能完成擦除。The user must open the app for the wipe to occur, and the wipe may take up to 30 minutes after the request was made.

删除擦除请求Delete a wipe request

手动删除之前将显示具有挂起状态的擦除。Wipes with pending status are displayed until you manually delete them. 手动删除擦除请求To manually delete a wipe request

  1. 在“Intune 移动应用程序管理”边栏选项卡中,单击“擦除请求”磁贴。On the Intune mobile application management blade, click on the Wipe requests tile.

  2. 在“擦除请求”边栏选项卡上,选择“擦除请求”磁贴,打开“擦除请求”边栏选项卡。On the Wipe request blade, choose the Wipe request tile to open the Wipe request blade.

  3. 右键单击要删除的擦除请求,然后选择“删除擦除请求”。Right-click on the wipe request you want to delete, then choose Delete wipe request.

    新建擦除请求边栏选项卡的屏幕截图

  4. 系统将提示你确认删除,请选择“是”或“否”,然后单击“确定”。You're prompted to confirm the deletion, choose Yes or No, then click OK.

另请参阅See also

使用移动应用管理策略保护应用数据Protect app data using mobile app management policies

使用 Azure 门户Using the Azure portal