有关 Microsoft Intune 的常规疑难解答提示General troubleshooting tips for Microsoft Intune

适用于:经典门户中的 IntuneApplies to: Intune in the classic portal
在寻找有关 Azure 门户中 Intune 的文档吗?Looking for documentation about Intune in the Azure portal? 请转到此处Go here.

部署 Microsoft Intune 后,可能会遇到有关配置或客户端设备的问题。After you deploy Microsoft Intune, you might encounter problems with your configuration or with client devices. 使用以下资源可帮助你发现问题的原因,以便解决问题。Use the following resources to help you discover what's causing the problem so you can resolve it.

备注

若要创建支持请求或查看现有请求,请访问 Office 365 管理中心To create a support request, or to view an existing request, visit the Office 365 admin center. 有关支持选项的详细信息,请参阅如何获取对 Microsoft Intune 的支持For more information about support options, see How to get support for Microsoft Intune.

定义问题Define the problem

  • 行为是什么?What is the behavior?

  • 经历此行为的人员、平台和设备是什么?Who experiences this behavior, and on what platforms and devices?

  • 设备之前是否正常工作?Did the device work properly previously?

  • 你对 Intune 或设备配置进行了什么更改?What changes did you make to the Intune or device configuration?

  • 除对配置的更改外,对操作环境是否还进行了其他更改?Were other changes were made to the environment in which you operate, other than configuration changes?

  • 此问题发生的频率,是偶尔发生还是连续发生?How frequently does this problem occur, and is it sporadic or consistent?

  • 用户是否可能遇到身份验证问题?Could the user be experiencing an authentication issue? 如果可能遇到此问题,请检查用户是否可以登录到使用 Azure Active Directory 的其他服务。If this is a possiblity, see if the user can sign in to other services that use Azure Active Directory. 此外,请查看用户是否可以从另一个设备登录。Also, see if the user can sign in from a different device.

  • 是否已检查服务状态?Have you checked the service status? 你可以在 Office 365 管理门户中监视 Intune 服务运行状况。You can monitor Intune service health in the Office 365 management portal. 在左侧窗格中选择服务运行状况Choose Service Health in the left pane.

收集可用数据Collect available data

研究解决方案Research the solution

查找社区资源Find community resources

你可以在以下社区资源中查找其他有用信息:You can find other helpful information in these community resources:

后续步骤Next steps

下面列出的主题包含针对特定问题的疑难解答。The following topics have troubleshooting help for specific issues. 如果该信息没有帮助到你,请联系 Microsoft 支持部门,如如何获取对 Microsoft Intune 的支持中所述。If that information doesn't help you, contact Microsoft Support as described in How to get support for Microsoft Intune.

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Intune 中的设备注册问题疑难解答Troubleshoot device enrollment in Intune

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