Microsoft Intune 中的应用部署问题疑难解答Troubleshoot app deployment problems in Microsoft Intune

适用于:经典门户中的 IntuneApplies to: Intune in the classic portal
在寻找有关 Azure 门户中 Intune 的文档吗?Looking for documentation about Intune in the Azure portal? 请转到此处Go here.

如果在使用 Intune 部署和管理应用时出现问题,请从这里开始。If you are having problems deploying and managing apps with Intune, start here. 本主题包含你可能会遇到的一些常见问题以及解决方案。This topic contains some common problems you might encounter together with solutions.

常见的应用部署错误代码Common app deployment error codes

错误代码Error code 可能的问题Possible problem 建议的解决方法Suggested resolution

0x80CF201C(客户端错误)0x80CF201C (client error)
若要安装此应用,你必须具有支持旁加载的系统。To install this app, you must have a sideloading-enabled system. 确保使用受信任的签名对应用包进行了签名,并且确保在已启用 AllowAllTrustedApps 策略且已加入域的设备上安装了该应用包,或者在具有 Windows 旁加载许可证且已启用 AllowAllTrustedApps 策略的设备上安装了该应用包。Make sure that the app package is signed with a trusted signature and installed on a domain-joined device that has the AllowAllTrustedApps policy enabled, or a device that has a Windows Sideloading license with the AllowAllTrustedApps policy enabled.
0x80073CF00x80073CF0 无法打开包。The package could not be opened. 可能的原因:Possible causes:

- 未对包进行签名。- The package is unsigned.
- 发布者名称与签名证书使用者不匹配。- The publisher name does not match the signing certificate subject.

有关详细信息,请检查 AppxPackagingOM 事件日志。Check the AppxPackagingOM event log for more information.
0x80073CF30x80073CF3 包未通过更新、依赖关系或冲突验证The package failed update, dependency, or conflict validation 可能的原因:Possible causes:

- 传入的包与已安装的包冲突。- The incoming package conflicts with an installed package.
- 找不到指定的包依赖关系。- A specified package dependency is not found.
- 包不支持正确的处理器体系结构。- The package does not support the correct processor architecture.

有关详细信息,请检查 AppXDeployment-Server 事件日志。Check the AppXDeployment-Server event log for more information.
0x80073CFB0x80073CFB 已经安装了提供的包,阻止重新安装此包The provided package is already installed, and reinstallation of the package is blocked 如果你正在安装的包与已安装的包并不完全相同,则可能会收到此错误。You might receive this error if you are installing a package that is not identical to the package that is already installed. 确认数字签名也是包的一部分。Confirm the digital signature is also part of the package. 对包进行重新构建或者重新签名时,该包与以前安装的包在位方面不再完全相同。When a package is rebuilt or re-signed, that package is no longer bitwise identical to the previously installed package. 用于修复此错误的两个可能的选项如下所示:Two possible options to fix this error are as follows:

- 递增应用的版本号,然后对包进行重新构建并重新签名。- Increment the version number of the app, then rebuild and re-sign the package.
- 在安装新包之前,请删除系统上每个用户的旧包。- Remove the old package for every user on the system before you install the new package.
0x87D1041C0x87D1041C 应用程序安装成功,但未检测到应用程序。Application installation succeeded but application is not detected. - 应用已通过 Intune 成功部署,随后可能由最终用户卸载了。- The app was deployed successfully by Intune, then subsequently uninstalled (possibly by the end user). 指示用户从公司门户重新安装应用。Instruct the user to reinstall the app from the company portal. 在设备下次签入时,将自动重新安装所需应用。Required apps will be reinstalled automatically when the device next checks in.

对 Microsoft 应用商店中的应用进行故障排除Troubleshooting apps from the Microsoft Store

排除 Microsoft 应用商店应用的打包、部署和查询故障主题中的信息有助于解决使用 Intune 或其他方式从 Microsoft 应用商店安装应用时可能会遇到的问题。The information in the topic Troubleshooting packaging, deployment, and query of Microsoft Store apps helps you troubleshoot common problems you might encounter when installing apps from the Microsoft Store, whether by using Intune, or by any other means.

对由 Intune 软件客户端管理的电脑的应用部署进行故障排除Troubleshooting app deployment to PCs managed by the Intune software client

若要解决将应用部署到由 Intune 软件客户端管理的电脑时遇到的问题,可查看以下两个日志文件:To help you troubleshoot problems deploying apps to the PCs managed by the Intune software client, you can look a the following two log files:

  • %ProgramFiles%\Microsoft\OnlineManagement\Logs folder%ProgramFiles%\Microsoft\OnlineManagement\Logs folder
  • %ProgramFiles%\Microsoft\OnlineManagement\Updates\ReportingEvents.log%ProgramFiles%\Microsoft\OnlineManagement\Updates\ReportingEvents.log

此外,若需要打开 Intune 的支持案例,将这些日志发送给 Microsoft 会很有帮助。Additionally, if you need to open a support case for Intune, it will be helpful to also send these logs to Microsoft.

后续步骤Next steps

如果此疑难解答信息没有帮助到你,请联系 Microsoft 支持部门,如如何获取对 Microsoft Intune 的支持中所述。If this troubleshooting information didn't help you, contact Microsoft Support as described in How to get support for Microsoft Intune.