Lync Server 2013 中的呼叫详细信息报告Call Detail Report in Lync Server 2013

 

上次修改的主题: 2014-02-05Topic Last Modified: 2014-02-05

呼叫详细信息报告提供了单个呼叫的详细介绍;报告包括几乎所有的经验指标和由 Lync Server 收集的统计信息,分为以下报告部分:The Call Detail Report provides a detailed look at an individual call; the report includes nearly all the Quality of Experience metrics and statistics collected by Lync Server, divided into report sections such as:

  • 呼叫信息Call Information

  • 呼叫者设备和信号指标Caller Device and Signal Metrics

  • 被叫方设备和信号指标Callee Device and Signal metrics

  • 呼叫者客户端事件Caller Client Event

  • 被叫方客户端事件Callee Client Event

  • 音频流(呼叫者到被叫方)Audio Stream (Caller to Callee)

  • 视频流(呼叫者到被叫方)Video Stream (Caller to Callee)

  • 视频流(被叫方到呼叫者)Audio Stream (Callee to Caller)

  • 视频流(被叫方到呼叫者)Video Stream (Callee to Caller)

请记住,您在指定报告上看到的类别和指标取决于两个因素:会话类型和会话中使用的终结点类型。例如,纯音频呼叫不会报告视频流的相关指标;这是因为该呼叫没有视频流。同样,您的报告可能列出了呼叫者统计信息,而没有列出被叫方统计信息。这通常是因为被叫方没有使用符合 SIP 的设备。终结点负责在呼叫结束时报告统计信息;但是,移动电话(不了解有关 SIP 或 SIP 统计信息的任何情况)无法报告此类信息。如果您呼叫某人且此人用其移动电话应答您的呼叫,则呼叫结束时您将不会获得来自该移动电话的报告。Keep in mind that the categories and the metrics you see on a given report depend on two things: the type of session and the type of endpoints used in the session. For example, an audio-only call will not report metrics for video streams; that's because the call didn't have a video stream. Likewise, you might have a report that lists caller statistics but not callee statistics. That's typically because the callee was not using a SIP-compliant device. Endpoints are responsible for reporting statistics at the end of a call; however, a cell phone (which knows nothing about SIP or SIP statistics) is unable to report that kind of information. If you call someone and they answer you on their cell phone, you will not get a report from that cell phone when the call ends.

呼叫详情报告在您尝试准确确定指定呼叫遇到媒体质量问题的原因时最为有用。The Call Detail Report is most useful when you are trying to determine exactly why a given call experienced media quality problems.

访问呼叫详情报告Accessing the Call Detail Report

可以从下列任意报告中访问呼叫详情报告:The Call Detail Report can be accessed from any of the following reports:

从呼叫详细信息报告中,可通过单击以下任一指标 在 Lync Server 2013 中访问设备报告From within the Call Detail Report you can access the Device Report in Lync Server 2013 by clicking either of the following metrics:

  • 捕获设备Capture device

  • 呈现设备Render device

您还可以通过单击“A/V 边缘服务器”指标访问服务器媒体质量趋势报告。You can also access the Server Media Quality Trend Report by clicking the A/V edge server metric.

充分利用呼叫详情报告Making the Best Use of the Call Detail Report

呼叫详情报告通常包括 250 多个不同的指标,其中包括麦克风时间戳偏移、低 SNR 时间和近端回声时间等项目。如果您不记得所有这些指标实际度量的内容,请尝试将鼠标指针置于指标标签上方;通常,将显示描述该指标的工具提示。The Call Detail Report typically includes over 250 different metrics, including such items as Microphone timestamp drift, Low SNR time, and Near end to echo time. If you can't remember what all of these metrics actually measure, try holding your mouse over the metric label; often-times, a tooltip will appear describing that metric.

如果查找指标时遇到问题,请在搜索框中键入指标标签的部分内容,然后单击“查找”。例如,如果您无法找到“低 SNR 时间”指标,请在搜索框中键入“SNR”,然后单击“查找”。If you have problems locating a metric, type part of the metric label in the search box and then click Find. For example, if you can't find the Low SNR time metric, type SNR in the search box and then click Find.

请注意,报告仅跟踪有关呼叫的信息。Note that the report only tracks information about a call. 不记录呼叫本身。The call itself is not recorded.

筛选器Filters

无。您无法筛选呼叫详情报告。None. You cannot filter the Call Detail Report.

指标Metrics

下表列出了每个呼叫的呼叫详情报告中提供的信息。The following table lists the information provided in the Call Detail Report for each call.

呼叫详情报告指标Call Detail Report Metrics

名称Name 是否可按此项排序?Can you sort on this item? 说明Description

呼叫者 PAICaller PAI

No

发起呼叫的用户的 P-Asserted-Identity。P-Asserted-Identity 用于传达受信任网络内用户经验证的身份。P-Asserted-Identity of the user who initiated the call. The P-Asserted-Identity is used to convey the proven identity of a user within a trusted network.

呼叫者 URICaller URI

No

发起呼叫的用户的 SIP 地址。SIP address of the user who initiated the call.

呼叫者终结点Caller endpoint

No

用于发出呼叫的设备。Device used to make the call.

呼叫者用户代理Caller user agent

No

发出呼叫的设备上使用的软件。Software used on the device that made the call.

呼叫开始Call start

No

最初发出呼叫的日期和时间。Date and time that the call was initially placed.

中介服务器旁路呼叫Mediation Server bypass call

No

指示呼叫是否在不通过中介服务器的情况下连接到 PSTN 语音网关或合格的 IP-PBX。Indicates whether the call connected to a PSTN voice gateway or qualified IP-PBX without passing through the Mediation Server.

呼叫者 OSCaller OS

No

呼叫者计算机的操作系统。Operating system of the caller's computer.

呼叫者 CPUCaller CPU

No

发起呼叫的用户的计算机中安装的 CPU。CPU installed in the computer of the user who initiated the call.

呼叫者 CPU 内核数Caller CPU core number

No

发起呼叫的人员使用的计算机中的处理器数量。Processor number in the computer used by the person who initiated the call.

呼叫者 CPU 速度Caller CPU speed

No

发起呼叫的人员使用的计算机的 CPU 时钟频率。Clock speed of the CPU of the computer used by the person who initiated the call.

呼叫者 CPU 虚拟化Caller CPU virtualization

No

发起呼叫的人员使用的计算机上使用的虚拟化(如果有)。Virtualization (if any) used on the computer used by the person who initiated the call.

被叫方 PAICallee PAI

No

受邀加入呼叫的用户的 P-Asserted-Identity。P-Asserted-Identity 用于传达受信任网络内用户经验证的身份。P-Asserted-Identity of the user who was invited to join the call. The P-Asserted-Identity is used to convey the proven identity of a user within a trusted network.

被叫方 URICallee URI

No

被叫的用户的 SIP 地址。SIP address of the user who was called.

被叫方终结点Callee endpoint

No

用于接收呼叫的设备。Device used to receive the call.

被叫方用户代理Callee user agent

No

接收呼叫的设备上使用的软件。Software used on the device that received the call.

DurationDuration

No

呼叫的时长。Length of time for the call.

媒体旁路警告标记Media bypass warning flag

No

在绕过中介服务器时发出的警告。Warning issued when the Mediation Server was bypassed.

被叫方 OSCallee OS

No

被叫用户的计算机的操作系统。Operating system of the computer for the user who was called.

被叫方 CPUCallee CPU

No

被叫用户的计算机中安装的 CPU。CPU installed in the computer of the user who was called.

被叫方内核数Callee core number

No

被叫人员使用的计算机中的处理器数量。Processor number in the computer used by the person who was called.

被叫方 CPU 速度Callee CPU speed

No

被叫人员使用的计算机的 CPU 时钟频率。Clock speed of the CPU of the computer used by the person who was called.

被叫方 CPU 虚拟化Callee CPU virtualization

No

被叫人员使用的计算机上使用的虚拟化(如果有)。Virtualization (if any) used on the computer used by the person who was called.