Lync Server 2013 中呼叫寄存的部署过程Deployment process for Call Park in Lync Server 2013

 

上次修改的主题: 2013-02-25Topic Last Modified: 2013-02-25

本节概述了部署呼叫寄存应用程序所涉及的步骤。This section provides an overview of the steps involved in deploying the Call Park application. 在配置呼叫寄存之前,必须使用 Enterprise Voice 部署 Enterprise Edition 或 Standard Edition。You must deploy Enterprise Edition or Standard Edition with Enterprise Voice before you configure Call Park. 当您部署企业语音时,会安装并启用呼叫寄存所需的组件。The components required by Call Park are installed and enabled when you deploy Enterprise Voice.

呼叫寄存部署过程Call Park Deployment Process

阶段Phase 步骤Steps 所需的组和角色Required groups and roles 部署文档Deployment documentation

在通道表中配置呼叫寄存通道范围Configure the call park orbit ranges in the orbit table

使用 Lync Server 控制面板或 CSCallParkOrbit cmdlet 可以在呼叫寄存通道表中创建轨道范围,并将它们与承载呼叫寄存应用程序的应用程序服务相关联。Use Lync Server Control Panel or the New-CSCallParkOrbit cmdlet to create the orbit ranges in the call park orbit table and associate them with the Application service that hosts the Call Park application.

备注

为与现有拨号计划进行无缝集成,通道范围通常配置为虚拟分机块。不支持将外线直拨分机 (DID) 号码分配为呼叫寄存通道表中的通道号码。For seamless integration with existing dial plans, orbit ranges are typically configured as a block of virtual extensions. Assigning Direct Inward Dialing (DID) numbers as orbit numbers in the call park orbit table is not supported.

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在 Lync Server 2013 中创建或修改呼叫寄存通道范围Create or modify a Call Park orbit range in Lync Server 2013

配置呼叫寄存设置Configure Call Park settings

使用 CsCpsConfiguration cmdlet 可以配置呼叫寄存设置。Use the Set-CsCpsConfiguration cmdlet to configure Call Park settings. 我们建议您至少配置 OnTimeoutURI 选项,以配置在寄存呼叫超时时使用的回退目标。您还可以配置以下设置:At a minimum, we recommend that you configure the OnTimeoutURI option to configure the fallback destination to use when a parked call times out. You can also configure the following settings:

  • (可选)配置 EnableMusicOnHold 以启用或禁用保持音乐。(Optional) EnableMusicOnHold to enable or disable music on hold.

  • (可选)配置 MaxCallPickupAttempts 以确定将寄存呼叫转接到回退统一资源标识符 (URI) 之前该呼叫回拨应答电话的次数。(Optional) MaxCallPickupAttempts to determine the number of times a parked call rings back to the answering phone before forwarding the call to the fallback Uniform Resource Identifier (URI).

  • (可选)配置 CallPickupTimeoutThreshold 以确定呼叫寄存后到回拨应答该呼叫的电话之前等待的时间。(Optional) CallPickupTimeoutThreshold to determine the amount of time that elapses after a call has been parked before it rings back to the phone where the call was answered.

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在 Lync Server 2013 中配置呼叫寄存设置Configure Call Park settings in Lync Server 2013

(可选)自定义保持音乐Optionally, customize the music on hold

使用 Set-CsCallParkServiceMusicOnHoldFile cmdlet 自定义并上载音频文件(如果不使用默认的保持音乐)。Use the Set-CsCallParkServiceMusicOnHoldFile cmdlet to customize and upload an audio file, if you don't want to use the default music on hold.

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在 Lync Server 2013 中自定义呼叫寄存暂停音乐Customize Call Park music on hold in Lync Server 2013

配置语音策略以为用户启用呼叫寄存Configure voice policy to enable Call Park for users

使用 Lync Server 控制面板或带有EnableCallPark选项的set-csvoicepolicy cmdlet 为语音策略中的用户启用呼叫寄存。Use Lync Server Control Panel or the Set-CSVoicePolicy cmdlet with the EnableCallPark option to enable Call Park for users in voice policy.

备注

默认情况下,对所有用户禁用呼叫寄存。By default, Call Park is disabled for all users.

备注

如果具有多个语音策略,请确保为每个语音策略(而不只是默认策略)设置 EnableCallPark 属性。If you have multiple voice policies, make sure the EnableCallPark property is set for each voice policy, not just for the default policy.

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在 Lync Server 2013 中为用户启用呼叫寄存Enable Call Park for users in Lync Server 2013

验证呼叫寄存的规范化规则Verify normalization rules for Call Park

不能对呼叫寄存通道进行规范化。验证规范化规则是否未包含任何通道范围。如有必要,创建其他规范化规则以阻止对通道进行规范化。Call park orbits must not be normalized. Verify that your normalization rules do not include any of your orbit ranges. If necessary, create additional normalization rules to prevent orbits being normalized.

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在 Lync Server 2013 中验证呼叫寄存的规范化规则Verify normalization rules for Call Park in Lync Server 2013

验证您的呼叫寄存部署Verify your Call Park deployment

测试停车和检索调用以确保您的配置按预期方式工作。Test parking and retrieving calls to make sure that your configuration works as expected.

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(可选) 在 Lync Server 2013 中验证呼叫寄存部署(Optional) Verify Call Park deployment in Lync Server 2013