Lync Server 2013 中的设备报告Device Report in Lync Server 2013

 

上次修改的主题: 2013-11-12Topic Last Modified: 2013-11-12

设备报告可能更好地为麦克风和扬声器报告加了标题;这是因为,该设备报告检索按呼叫中使用的麦克风和扬声器分组的呼叫相关的指标(例如,质量欠佳的呼叫百分比、回声和语音切换时间)。The Device Report might be better titled the Microphone and Speakers Report; that's because the Device Report retrieves call-related metrics (such as poor call percentage, echo, and voice switch time) grouped by the microphones and speakers used in the call. 如果您对 IP 电话感兴趣 (也通常称为 "设备" ) ,请改用 Lync Server 2013 中的 "Ip 电话清单" 报告If you are interested in IP phones (also commonly referred to as "devices"), use the IP Phone Inventory Report in Lync Server 2013 instead.

该设备报告在管理员确定特定类型的设备遇到的质量欠佳的呼叫量是否高于其他呼叫时极其有用。转而,这会对即将购买新设备或替换现有设备时所做的任何决策产生影响。The Device Report is extremely useful for administrators in determining if a specific type of device is experiencing high volumes of poor quality calls than others. In turn, this could influence any decisions you must make when it comes time to buy new devices or to replace existing devices.

默认情况下,设备报告中显示的信息也基于该呼叫中使用的麦克风(捕获设备)和扬声器/耳麦(呈现设备)。例如,假定您有多个使用下列捕获设备和下列呈现设备的用户:By default, the information displayed in the Device Report is also based on the microphone (the capture device) and speakers/headset (the render device) used in the call. For example, suppose you have several users who use the following capture device and the following render device: By default, the information displayed in the Device Report is also based on the microphone (the capture device) and speakers/headset (the render device) used in the call. For example, suppose you have several users who use the following capture device and the following render device:

  • 捕获设备 - 麦克风(SoundMAX 集成的数字 HD 音频)Capture device -- Microphone (SoundMAX Integrated Digital HD Audio)

  • 呈现设备 - 头戴式耳机 (Microsoft LifeChat LX-3000)Render device -- Headset Earphone (Microsoft LifeChat LX-3000)

如果这些用户进行了总共 254 次呼叫,则您将在此报告中看到此类似条目:If those users made a total of 254 calls you'll see an entry like this in the report:

捕获设备Capture device 呈现设备Render device 呼叫量Call volume

麦克风(SoundMAX 集成数字 HD 音频)Microphone (SoundMAX Integrated Digital HD Audio)

头戴式耳机 (Microsoft LifeChat LX-3000)Headset Earphone (Microsoft LifeChat LX-3000)

254254

现在,假定您有一些使用相同捕获设备但不同的呈现设备的用户。在这种情况下,您在报告中将有第二行的条目,一行用于捕获设备和呈现设备的唯一组合:Now, suppose you have a number of users who use that same capture device but a different render device. In that case, you'll have a second line entry in the report, one for that unique combination of capture device and render device:

捕获设备Capture device 呈现设备Render device 呼叫量Call volume

麦克风(SoundMAX 集成数字 HD 音频)Microphone (SoundMAX Integrated Digital HD Audio)

头戴式耳机 (Microsoft LifeChat LX-3000)Headset Earphone (Microsoft LifeChat LX-3000)

254254

麦克风(SoundMAX 集成数字 HD 音频)Microphone (SoundMAX Integrated Digital HD Audio)

扬声器(SoundMAX 集成数字 HD 音频)Speakers (SoundMAX Integrated Digital HD Audio)

319319

如果您更想看到给定设备(例如,对于 SoundMAX 捕获设备,与使用的呈现设备无关)的合并总数,从设备类型下拉列表(捕获设备或呈现设备)选择相应的选项。如果在此示例中选择捕获设备,将会为您提供类似以下输出:If you would rather see combined totals for a given device (for example, for the SoundMAX capture device, regardless of the render device used), select the appropriate option from the Device type dropdown list (either Capture device or Render device). If you select Capture device in this example, that will give you output similar to this:

捕获设备Capture device 呼叫量Call volume

麦克风(SoundMAX 集成数字 HD 音频)Microphone (SoundMAX Integrated Digital HD Audio)

573573

访问设备报告Accessing the Device Report

通常可从监控报告主页访问该设备报告。The Device Report is typically accessed from the Monitoring Reports home page. 但是,如果要 在 Lync Server 2013 中查看呼叫详细信息报告 ,可以通过单击以下任一指标深入到特定设备的设备报告:However, if you are viewing the Call Detail Report in Lync Server 2013 you can drill down to the Device Report for a specific device by clicking either of the following metrics:

  • 捕获设备Capture Device

  • 呈现设备Render Device

在设备报告中,可以通过单击以下任一指标向下钻取到 Lync Server 2013 中的呼叫列表报告From the Device Report you can drill down to the Call List Report in Lync Server 2013 by clicking either of the following metrics:

  • 呼叫量Call volume

  • 质量欠佳的呼叫百分比Poor call percentage

充分利用设备报告Making the Best Use of the Device Report

当涉及到设备名称时,设备报告会进行极其详细的描述;例如,假定您有下列捕获设备:When it comes to device names, the Device Report is extremely detailed; for example, suppose you have the following capture devices:

  • Aastra 3002 麦克风 (2- Aastra 3002)Aastra 3002 Microphone (2- Aastra 3002)

  • Aastra 3002 麦克风 (3- Aastra 3002)Aastra 3002 Microphone (3- Aastra 3002)

  • Aastra 3002 麦克风 (Aastra 3002)Aastra 3002 Microphone (Aastra 3002)

  • Aastra 6725ipAastra 6725ip

  • Aastra 6725ip 麦克风 (10- Aastra 6725ip)Aastra 6725ip Microphone (10- Aastra 6725ip)

  • Aastra 6725ip 麦克风 (10- Aastra 6725ip)-V0Aastra 6725ip Microphone (10- Aastra 6725ip)-V0

  • Aastra 6725ip 麦克风 (2- Aastra 6725ip)Aastra 6725ip Microphone (2- Aastra 6725ip)

  • Aastra 6725ip 麦克风 (3- Aastra 6725ip)Aastra 6725ip Microphone (3- Aastra 6725ip)

  • Aastra 6725ip 麦克风 (4- Aastra 6725ip)Aastra 6725ip Microphone (4- Aastra 6725ip)

  • Aastra 6725ip 麦克风 (5- Aastra 6725ip)Aastra 6725ip Microphone (5- Aastra 6725ip)

  • Aastra 6725ip 麦克风 (6- Aastra 6725ip)Aastra 6725ip Microphone (6- Aastra 6725ip)

  • Aastra 6725ip 麦克风 (7- Aastra 6725ip)Aastra 6725ip Microphone (7- Aastra 6725ip)

  • Aastra 6725ip 麦克风 (9- Aastra 6725ip)Aastra 6725ip Microphone (9- Aastra 6725ip)

  • Aastra 6725ip 麦克风 (9- Aastra 6725ip)-V0Aastra 6725ip Microphone (9- Aastra 6725ip)-V0

  • Aastra 6725ip 麦克风 (Aastra 6725ip)Aastra 6725ip Microphone (Aastra 6725ip)

  • Aastra 6725ip 麦克风 (Aastra 6725ip)-V0Aastra 6725ip Microphone (Aastra 6725ip)-V0

  • Aastra 6725ip 麦克风(USB 音频设备)Aastra 6725ip Microphone (USB Audio Device)

  • Aastra 6725ip 麦克风(USB 音频设备)-V0Aastra 6725ip Microphone (USB Audio Device)-V0

备注

请注意,如果您运行的是 Lync Server 2013 的本地化版本,则捕获设备名称可能不相同。Keep in mind that capture device names might not be the same if you are running localized versions of Lync Server 2013. 美国英语中名为 Aastra 6725ip 麦克风 (Aastra 6725ip)-V0 的设备在法语和西班牙语中可能会有不同的名称。A device named Aastra 6725ip Microphone (Aastra 6725ip)-V0 in US English could have a different name in French or Spanish.

很多时候,您想拥有该级别的详细信息;但在其他时候,您可能仅对多少呼叫在使用普通的 Aastra 麦克风感兴趣,而与型号无关。Often times you'll want that level of detail; at other times, however, you might only be interested in how many calls use any Aastra microphone, regardless of model number. 获取信息的一种方法是将设备报告数据导出到 Microsoft Excel,然后将该数据保存到逗号分隔的值文件中 (例如,C: \ data \ Devices _Report.csv) 。One way to get information like that is to export the Device Report data to Microsoft Excel and then save that data to a comma-separated values file (for example, C:\Data\Devices_Report.csv). 然后使用一组类似这些的命令,将 .CSV 文件导入到 Windows PowerShell 中,并报告回使用 Aastra 捕获设备所做的呼叫总数:You can then use a set of commands similar to these to import the .CSV file into Windows PowerShell and report back the total number of calls made using an Aastra capture device:

$devices = Import-Csv "C:\Data\Device_Report.csv
$sum = $devices | Where-Object {$_."Capture device" -match "Aastra"}
$sum | foreach-object {[Int]$x = [Int]$x + [Int]$_."call volume"}
$x

这将返回使代表用 Aastra 捕获设备执行的呼叫总数的单个值。例如:That will return a single value representing the total number of calls made using an Aastra capture device. For example:

384

筛选器Filters

利用筛选器,您可以返回一组针对性更强的数据或通过不同的方式查看返回的数据。例如,通过设备报告,您可以对诸如呼叫类型(即,该呼叫是否为客户端呼叫)的内容、电话会议或公用电话交换网 (PSTN) 呼叫进行筛选。您还可以选择数据的分组方式。在此示例中,将按小时、日、周或月对设备进行分组。Filters provide a way for you to return a more finely-targeted set of data or to view the returned data in different ways. For example, the Device Report enables you to filter on such things as call type (that is, was the call a client call), a conference call, or a public switched telephone network (PSTN) call. You can also choose how data should be grouped. In this case, devices are grouped by hour, day, week, or month.

下表列出了可用于设备报告的筛选器。The following table lists the filters that you can use with the Device Report.

设备报告筛选器Device Report Filters

名称Name 说明Description

FromFrom

时间范围的开始日期/时间。若要按小时查看数据,请输入开始日期和时间,如下所示:Start date/time for the time range. To view data by hours, enter both the start date and time as follows:

7/7/2012 1:00 PM7/7/2012 1:00 PM

如果您未输入开始时间,该报告会自动将某个特定日的上午 12:00 作为开始时间。若要按日查看数据,请只输入日期:If you do not enter a start time, the report automatically begins at 12:00 AM on the specified day. To view data by day, enter just the date:

7/7/20127/7/2012

若要按周或按月查看,请输入您要查看的周或月中的任一日期(您不必输入周或月的第一天):To view by week or by month, enter a date that falls anywhere within the week or month that you want to view (you do not have to enter the first day of the week or month):

7/3/20127/3/2012

一周始终是从星期日开始至星期六结束。Weeks always run from Sunday through Saturday.

ToTo

时间范围的结束日期/时间。若要按小时查看数据,请输入结束日期和时间,如下所示:End date/time for the time range. To view data by hours, enter both the end date and time as follows:

7/7/2012 1:00 PM7/7/2012 1:00 PM

如果您未输入结束时间,该报告会自动将某个特定日的上午 12:00 作为结束时间。若要按日查看数据,请只输入日期:If you do not enter an end time, the report automatically ends at 12:00 AM on the specified day. To view data by day, enter just the date:

7/7/20127/7/2012

若要按周或按月查看,请输入您要查看的周或月中的任一日期(您不必输入周或月的第一天):To view by week or by month, enter a date that falls anywhere within the week or month that you want to view (you do not have to enter the first day of the week or month):

7/3/20127/3/2012

一周始终是从星期日开始至星期六结束。Weeks always run from Sunday through Saturday.

语音切换原因Voice switch cause

呼叫必须切换为半双工模式才能防止回声的原因。在半双工模式中,通信一次只能在一个方向进行,与用户在使用对讲机进行通信时的轮流方式相似。选择下列选项之一:Reason why a call had to be placed into half duplex mode in order to prevent echo. In half duplex mode, communication can travel in only one direction at a time, similar to the way users take turns when communicating with a walkie-talkie. Select one of the following:

各种[All]

None

错误的时间戳Bad timestamp

回声Echo

DNLP(动态非线性处理器)DNLP (dynamic nonlinear processor)

复杂度低Low complexity

设备状态差Bad device state

AEC 后的回声(回声抑制)Post-AEC echo (acoustic echo cancellation)

回声原因Echo cause

在呼叫中检测到超出接受水平的回声的原因。(在长途通讯中,回声是声音的反射,与朝井底大喊时出现的现象一样。)选择下列选项之一:Reason why echo above the accepted level was detected in a call. (In telecommunications, echo is a reflection of sound, the same phenomenon you will hear if you yell down to the bottom of a well.) Select one of the following:

各种[All]

None

错误的时间戳Bad timestamp

AEC 后的回声(回声抑制)Post-AEC echo (acoustic echo cancellation)

ANLP(自适应非线性处理器)ANLP (adaptive nonlinear processor)

DNLP(动态非线性处理器)DNLP (dynamic nonlinear processor)

麦克风剪辑Microphone clipping

呼叫类型Call type

指示发起的呼叫类型。选择下列选项之一:Indicates the type of call that was made. Select one of the following:

各种[All]

客户端呼叫Client call

PSTN 呼叫PSTN call

电话会议Conference call

访问类型Access type

指示客户端在发起呼叫时已登录到内部网络还是外部网络。选择下列选项之一:Indicates whether the client was logged on to the internal network or the external network when the call was placed. Select one of the following:

各种[All]

内部Internal

外部External

网络类型Network type

指示客户端在发起呼叫时已连接到的网络的类型。选择下列选项之一:Indicates the type of network the client was connected to when the call was placed. Select one of the following:

各种[All]

有线Wired

无线Wireless

VPNVPN

指示外部客户端在发起呼叫时是否使用了虚拟专用网 (VPN) 连接。选择下列选项之一:Indicates whether an external client was using a virtual private network (VPN) connection when the call was placed. Select one of the following:

各种[All]

VPNVPN

非 VPNNon-VPN

设备类型Device type

指示设备的类型。选择下列选项之一:Indicates the type of device. Select one of the following:

捕获设备Capture device

呈现设备Render device

捕获/呈现设备Capture/Render device pair

设备名称Device name

捕获或呈现设备的名称。您可以输入完整设备名称,也可以输入设备名称的任何部分。例如,若要查找设备麦克风 (Microsoft LifeCam VX-1000.),可输入完整设备名称,如下所示:Name of the capture or render device. You can enter the complete device name or any portion of the device name. For example, to find the device Microphone (Microsoft LifeCam VX-1000.), you can enter the complete device name as follows:

麦克风 (Microsoft LifeCam VX-1000.)Microphone (Microsoft LifeCam VX-1000.)

或者,可只输入该名称的一部分。例如:Or, you can enter just a portion of the name. For example:

LifeCamLifeCam

请注意,上面的筛选器将返回任何 " " 在其名称中的任何位置包含字符串 LifeCam 的设备。Note that the preceding filter returns any device that contains the string "LifeCam" anywhere in its name.

指标Metrics

下表列出了设备报告中提供的信息。The following table lists the information provided in the Device Report.

设备报告度量Device Report Metrics

名称Name 是否可按此项排序?Can you sort on this item? 说明Description

捕获设备Capture device

Yes

用于传输音频的设备(例如麦克风或网络摄像机)。Device (for example, a microphone or webcam) used for transmitting audio.

呈现设备Render device

Yes

用于接收音频的设备(例如耳机或扬声器)。Device (for example, a headset or speakers) used for receiving audio.

呼叫量Call volume

Yes

发起的呼叫总数。Total number of calls placed.

质量欠佳的呼叫百分比Poor call percentage

Yes

分类为较差的呼叫的百分比 " 。 " 较差的呼叫是指至少一个已衡量的指标超出允许的值的任何呼叫 (例如,一个经历过多抖动) 的呼叫。Percentage of calls that were classified as "poor." A poor call is any call which at least one of the measured metrics exceeded the allowed value (for example, a call that experienced excessive jitter).

唯一用户数Unique users

Yes

使用过该设备的唯一用户。如果某用户使用该设备 13 次,他(她)也被计为一个唯一用户,与使用该设备一次的用户相同。Unique users who used the device. If a user used the device 13 times he or she would count as one unique user, the same as a user who only used the device a single time.

语音切换时间比率Ratio of voice switch time

Yes

必须在半双工模式中执行的用于防止回声的呼叫百分比。在半双工模式中,通信一次只能在一个方向进行,与用户在使用对讲机进行通信时的轮流方式相似。Percentage of the call that had to be conducted in half duplex mode in order to prevent echo. In half duplex mode, communication can travel in only one direction at a time, similar to the way users take turns when communicating with a walkie-talkie.

麦克风无法正常工作的比率Ratio of microphone not functioning

Yes

捕获设备未在可接受水平运行的呼叫的百分比。这些值高表示呼叫的质量问题主要是由于捕获设备未按预期正常运行造成的。Percentage of the call in which the capture device was not functioning at an acceptable level. A high values suggests that quality issues with the call were primarily due to the capture device not working as expected.

扬声器无法正常工作的比率Ratio of speaker not functioning

Yes

呈现设备未在可接受水平运行的呼叫的百分比。这些值高表示呼叫的质量问题主要是由于呈现设备未按预期正常运行造成的。Percentage of the call in which the render device was not functioning at an acceptable level. A high values suggests that quality issues with the call were primarily due to the render device not working as expected.

具有语音切换的呼叫(%)Calls with voice switch (%)

Yes

必须在半双工模式中拨打的总呼叫数的百分比。在半双工模式中,通信一次只能在一个方向进行,与用户在使用对讲机进行通信时的轮流方式相似。Percentage of the total calls which had to be placed into half duplex mode. In half duplex mode, communication can travel in only one direction at a time, similar to the way users take turns when communicating with a walkie-talkie.

麦克风回声(%)Echo microphone in (%)

Yes

在麦克风捕获流中检测到回显的时间的百分比。Percentage of time when echo was detected in the microphone capture stream. 通常情况下,耳机或话机的值较低,对于扬声器电话或独立扬声器,值较高。Typically, values are low for headsets or handsets, and higher for speaker phones or stand-alone speakers. 对于支持板载音频回声取消的设备,高值表示回显泄漏。For devices that support on-board acoustic echo cancellation, high values indicate echo leak. 对于其他设备,不应使用此指标来评估设备质量。For other devices, this metric should not be used to evaluate device quality.

回声发送(%)Echo send (%)

Yes

传输到其他用户的回声的百分比。Percentage of echo transmitted to other users.

具有回声的呼叫(%)Calls with echo (%)

Yes

回声超出可接受水平的总呼叫数的百分比。Percentage of the total calls that had echo exceeding the acceptable level.