(可选) 在 Lync Server 2013 中验证响应组部署(Optional) Verify Response Group deployment in Lync Server 2013

 

上次修改的主题: 2012-09-11Topic Last Modified: 2012-09-11

配置响应组之后,需要验证配置,以确保您的响应组按预期工作。After you configure Response Group, you need to verify the configuration to make sure your response groups work as expected. 至少应使用以下用户类型验证以下方案:At minimum, verify the following scenarios by using the following types of users:

用户Users

  • 在 Lync Server 2013 上托管的用户A user who is homed on Lync Server 2013

  • 使用公用电话交换网 (PSTN) 的外部用户An external user who uses the public switched telephone network (PSTN)

  • 在 Lync Server 2013 上托管的代理An agent who is homed on Lync Server 2013

ScenariosScenarios

  • Lync Server 2013 用户呼叫响应组。The Lync Server 2013 user calls the response group.

  • 外部用户呼叫响应组。The external user calls the response group.

  • 用户在代理处理其他呼叫时呼叫响应组,并进入队列。A user calls the response group while the agent is on another call and goes to the queue.