上传日志和通过电子邮件方式发送日志Upload and email logs

如果你在公司门户或 Microsoft Intune 应用中遇到问题,可通过电子邮件将问题的详细信息发送给公司支持人员。If you experience a problem in the Company Portal or Microsoft Intune app, you can email the details of the problem to your company support person. 这些详细信息将向他们提供有关该问题的其他上下文。These details will provide them with additional context about the problem.

实际错误详细信息保留在设备上的特殊文档“诊断日志”中。The actual error details are kept on your device in a special document called a diagnostic log. 上传到公司门户或 Microsoft Intune 应用的日志先发送给使用此应用的 Microsoft 开发人员。When you upload the logs to the Company Portal or Microsoft Intune app, they're first sent to the Microsoft developers that work on the app. 开发人员会使用该日志来改善应用的功能,并防止将来出现错误。They use the logs to improve the app's functionality and prevent future errors. 然后我们会向你提供具体错误的事件 ID,方便你将其共享给你所在公司的支持人员,适用于 Microsoft 支持部门事例。An incident ID for your specific error is then provided to you to share with your company support person, for use in Microsoft Support cases.

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为了让公司支持人员更容易找到问题原因,请在公司门户中启用“详细日志记录”。To make it easier for your company support to find the cause of the problem, turn on verbose logging in Company Portal. 如果你使用 Microsoft Intune 应用,请将“日志详细信息级别”设置为“详细” 。If you're using the Microsoft Intune app, set the Log detail level to Verbose. 详细日志记录中记录了有关某个错误的所有详细信息,并将其包含在报告中。Verbose logging records all details about an error and includes these details in the report. 了解如何在此处打开详细日志记录Find out how to turn on verbose logging here.

如果使用的是主权云环境,则公司门户中的发送日志功能将不可用。If you are using a Sovereign cloud environment, the send logs functionality in the Company Portal will not be available to you. 必须通过电子邮件发送日志。You must send logs via email.

从公司门户上传日志和通过电子邮件发送日志Upload and email logs from Company Portal

  1. 在公司门户应用中,可以通过两种方式来启动电子邮件支持。In the Company Portal app, there are two ways to initiate email support.

    • 通过主屏幕:点击“菜单” > “帮助” > “电子邮件支持” 。From the home screen: Tap Menu > Help > Email Support.
    • 通过错误消息:点击“帮助”或“发送信息”(如可用) 。From an error message: Tap HELP or SEND INFO, if available.

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    “菜单”可以是软件按钮也可以是硬件按钮,具体取决于拥有的 Android 设备。Menu could be a software button or a hardware button, depending on which Android device you have.

  2. 点击“发送电子邮件并上传日志”。Tap Send Email & Upload Logs.

  3. 上传完成后,点击电子邮件应用。After the upload is complete, tap your email app.

  4. 随后会打开一封电子邮件,其中的主题字段已经预填充了事件 ID。An email message will open with the incident ID pre-populated in the subject field. 在电子邮件正文中描述你遇到的问题。In the body of the email, describe the problem that you came across.

从 Microsoft Intune 应用上传日志和通过电子邮件发送日志Upload and email logs from Microsoft Intune app

  1. 在 Microsoft Intune 应用中,可以通过两种方式来启动电子邮件支持。In the Microsoft Intune app, there are two ways to initiate email support.

    • 通过主屏幕:点击“菜单” > “帮助” > “获取支持” 。From the home screen: Tap Menu > Help > Get Support.
    • 通过错误消息:点击“帮助”或“发送信息”(如可用) 。From an error message: Tap HELP or SEND INFO, if available.

    备注

    “菜单”可以是软件按钮也可以是硬件按钮,具体取决于拥有的 Android 设备。Menu could be a software button or a hardware button, depending on which Android device you have.

  2. 点击“上传日志”。Tap UPLOAD LOGS.

  3. 上传完成后,点击“电子邮件”并选择你的电子邮件应用。After the upload is complete, tap EMAIL and select your email app.

  4. 随后会打开一封电子邮件,其中的主题字段已经预填充了事件 ID。An email message will open with the incident ID pre-populated in the subject field. 在电子邮件正文中描述你遇到的问题。In the body of the email, describe the problem that you came across.

后续步骤Next steps

仍需帮助?Still need help? 请与公司支持人员联系。Contact your company support. 有关联系信息,请查看公司门户网站For contact information, check the Company Portal website.