从 Microsoft 经销商或合作伙伴处获取帮助Get help from a Microsoft reseller or partner

重要

本文中的信息仅适用于不包含通话套餐的商务语音。The information in this article is applicable to Business Voice without Calling Plan only. 阅读本文前,请查看商务语音的国家和地区可用性,查看你所在的国家或地区是否支持使用包含通话套餐的商务语音。Before reading this article, check Country and region availability for Business Voice to see whether your country or region supports Business Voice with Calling Plan.

如果你的租户所在的国家或地区支持包含通话套餐的商务语音,请查看使用“入门”向导设置商务语音If your tenant is located in a country or region that supports Business Voice with Calling Plan, check out Use the Getting Started wizard to set up Business Voice.

设置不包含通话套餐的商务语音需要配置手机系统直接路由。Setting up Business Voice without Calling Plan requires the configuration of Phone System Direct Routing. 直接路由可实现本地电话硬件、Microsoft Phone 系统(业务语音的核心功能)和第三方公用电话交换网 (PSTN) 提供商之间的互操作性。Direct Routing enables interoperability between your on-premises telephone hardware; Microsoft Phone System, which is the core feature of Business Voice; and your third-party Public Switched Telephone Network (PSTN) provider. 由于直接路由需要深入了解 Microsoft Phone 系统、PSTN 连接、网络和其他技术技巧,因此我们建议由 Microsoft 合作伙伴或卖方对其进行设置。Because Direct Routing requires a deep understanding of Microsoft Phone System, PSTN connectivity, networking, and other technical skills, we recommend that you use a Microsoft partner or seller to set it up. 此外,不包含通话套餐的商务语音的许可证仅可从 Microsoft 合作伙伴和经销商处获得。Additionally, Business Voice without Calling Plan licenses are only available from Microsoft partners and resellers.

Microsoft 合作伙伴或经销商可以:A Microsoft partner or reseller can:

  • 获取适用于租户和手机用户的正确商务语音许可证Obtain the correct Business Voice licenses for your tenant and phone users
  • 帮助你理解设置商务语音的技术要求Help you understand the technical requirements for setting up Business Voice
  • 与电话提供商进行协调,确保已正确设置用于商务语音的电话号码Coordinate with your telephone provider to make sure your phone numbers are properly set up for use with Business Voice
  • 设置本地电话服务硬件与 Microsoft 365 之间的通信Set up communication between your on-premises telephony hardware and Microsoft 365
  • 帮助你设置“通话队列”、“自动助理”、“语音邮件”等商务语音功能Help you set up Business Voice features like Call Queues, Auto Attendant, Voice Mail, and more

就设置不包含通话套餐的商务语音事宜与 Microsoft 合作伙伴或经销商联系时,需要向其提供以下信息:When contacting a Microsoft partner or reseller about setting up Business Voice without Calling Plan, you'll need to provide them with information such as:

  • 需要向外部电话号码去电/接听外部电话号码来电的用户、手机和其他设备的数量How many users, phones, and other devices, will need to make and receive calls to and from external phone numbers
  • 关于现有手机系统的详细信息Details about your existing phone system
  • 有关手机系统与 PSTN 提供商之间连接的详细信息Details about your connection between your phone system and your PSTN provider
  • 你的 Internet 连接Your Internet connection
  • 有关你的组织的独特设计注意事项,如支持呼叫中心的需求、电话系统呼叫菜单(例如,按 1 转到销售部,按 2 转到技术支持部)、会议室、电话亭等。Unique design considerations about your organization such as the need to support call centers, phone system call menus (for example, press 1 for Sales, press 2 for Technical Support), conference rooms, phone kiosks, and so on.
  • 现有手机系统支持的位置数量以及它们之间的连接设置方式How many locations your existing phone system supports and how connectivity is set up between them