什么是转网订单?What's a port order?

如果您当前有电话服务提供商或运营商,并且您的用户或服务已有电话号码,则需要创建 "端口顺序" 以将这些电话号码转移到 Microsoft 团队。If you currently have a phone service provider or carrier and already have phone numbers for your users or services, you need to create a "port order" to transfer those phone numbers to Microsoft Teams. 当号码被移植时,您可以将这些电话号码分配给您的用户和服务,例如) 、自动助理和通话队列的音频会议 (。When the numbers are ported over, you can assign those phone numbers to your users and services such as audio conferencing (for conference bridges), auto attendants, and call queues.

将您的电话号码移植到团队后,Microsoft 将成为您的服务提供商,您可以将您的服务与您的旧服务提供商或运营商断开连接。After you port your phone numbers over to Teams, Microsoft becomes your service provider and you can disconnect your service with your old service provider or carrier.

查看本文中的信息,了解数字移植。Review the information in this article to get familiar with number porting. 之后,你应该准备好创建一个端口订单并转移你的电话号码。After that, you should be ready to create a port order and transfer your phone numbers. 有关分步说明,请参阅 将电话号码转移到团队See Transfer phone numbers to Teams for step-by-step instructions.

哪些国家或地区支持号码移植?What countries or regions support number porting?

您可以将电话号码移植或转移到所有受支持的国家或地区,但如何提交端口订单请求取决于电话号码来自的国家或地区。You can port or transfer phone numbers in all the supported countries or regions, but how you submit a port order request depend on the country or region where the phone numbers come from. 有关支持号码移植的国家和地区的列表,请参阅 管理您的组织的电话号码For a list of countries and regions that support number porting, see Manage phone numbers for your organization.

当前,Microsoft 团队管理中心中 的移植向导 支持为英国、美国和加拿大获取电话号码。Currently, the porting wizard in the Microsoft Teams admin center supports getting phone numbers for the United Kingdom, United States, and Canada. 若要获取其他国家和地区的电话号码,您可以 手动提交一个端口订单To get phone numbers for other countries and regions, you can manually submit a port order.

哪些号码可以转移?What numbers can be transferred?

您可以转移You can transfer

通常,你可以转移来自受支持的提供商的任何电话号码,包括:In general, you can transfer any phone number that's from a supported provider, including:

  • 座机电话号码。Land line phone numbers.

  • 移动设备的电话号码,例如用于移动电话和平板电脑的电话号码。Mobile device phone numbers such as those used for cell phone and tablets.

    备注

    转移手机号码仅适用于美国和波多黎各。Transferring mobile numbers is only available in the United States and Puerto Rico.

  • 收费电话号码。Toll phone numbers.

  • 免费电话号码。Toll-free phone numbers.

    备注

    通用国际 Freephone 号码 (UIFN) 无法转接给我们。Universal International Freephone Number (UIFN) can't be transferred to us.

  • 服务电话号码,例如,用于会议网桥、自动助理等的电话号码。Service phone numbers such as those used for conference bridges, auto attendants, etc.

  • 传真电话号码,但是它们不能用于传真。Fax phone numbers, but they can't be used for faxing. 必须将它们分配给用户。They have to be assigned to a user.

  • 来自电话提供商(如 Vonage 或 RingCentral)的电话号码。VoIP phone numbers from a phone provider such as Vonage or RingCentral.

  • Skype for Business 混合电话号码。Skype for Business hybrid phone numbers. 如果您想要转移这些号码,请通过电子邮件发送给我们 ptn@microsoft.comIf you want to transfer these numbers, email us at ptn@microsoft.com.

    您无法转移:You can't transfer:

    备注

    此时,您无法从受支持的国家或地区(包括来自 VoIP 电话提供商的电话号码)传输任何电话号码或号码。At this time, you can't transfer any phone number or numbers that aren't from a supported country or region, including phone numbers from a VoIP phone provider. 有关受支持的国家/地区的列表,请参阅 音频会议和通话计划的国家和地区可用性For a list of supported countries/regions, see Country and region availability for Audio Conferencing and Calling Plans

  • 用于 DSL 线路或宽带 Internet 连接等数据连接的电话号码。Phone numbers used for data connections like for DSL lines or broadband Internet connections.

  • 专用于收发传真的电话号码。Phone numbers dedicated to faxing.

    如果您有用于传真的现有专用电话号码,您 可以 将这些号码转移到团队,但您的传真服务不会继续按预期工作。If you have existing dedicated phone numbers that are being used for faxing, you can transfer these numbers over to Teams but your fax services won't continue to work as expected. 传真服务对团队客户不可用,即使你拥有电话系统、国内呼叫计划或国际呼叫计划的许可证也是如此。Faxing services aren't available to Teams customers, even if you have licenses for Phone System, Domestic Calling Plan, or International Calling Plan.

    如果你将电话号码移植到团队,则可以将此电话号码分配给组织中的用户,而不是使用它进行传真。If you port the phone number to Teams, you can assign this phone number to a user in your organization instead of using it for faxing.

    备注

    目前,我们目前不支持转移 UK 非地理号码,包括区号0843、0844、0845、0870、0871、0872的共享成本号码。At this time in the United Kingdom, we currently don't support transferring UK non-geographic numbers including shared cost numbers for area codes 0843, 0844, 0845, 0870, 0871, 0872.

我需要提供哪些信息?What information do I need to provide?

您需要拥有当前运营商的所有帐户信息。You need to have all the account information for your current carrier. 您在 "端口订单" 中输入的信息通常位于当前服务提供商的最新帐单或发票上。The information that you enter in the port order is mostly found on the most recent bill or invoice from your current service provider. 您还需要知道其姓名在帐户上以及您想要移植的号码。You also need to know whose name is on the account and what numbers you want to port.

什么是完整转网和部分转网?What are full-port and partial-port transfers?

当您将电话号码移植到团队时,您可以选择转移所有号码或其中的一些号码。When you're porting phone numbers to Teams, you have the option to transfer all your numbers or some of them.

  • 完整端口 这是将当前服务提供商的所有号码转移到团队的时候。Full-port This is when you transfer all of your numbers from your current service provider to Teams. 当系统要求您提供要转接的电话号码时,您必须在 BTN) 中 包含 帐单电话 (号码,以及您的帐户上的其他电话号码。When you're asked for the phone numbers you want to transfer, you must include the billing telephone number (BTN) along with all of the other phone numbers on your account.

    例如,假设您的 BTN 是 + 1 425-555-1234 ,并且您想要将25个电话号码) 中的所有25个电话号码移植 (+ 1 425-555-1235 至 1259For example, let's say your BTN is +1 425-555-1234 and you want to port all of your 25 phone numbers (+1 425-555-1235 through 1259). 按照下面的说明转网号码时,你应该输入: +14255551234 - +14255551259When you follow the instructions below to transfer your numbers, you would enter: +14255551234 - +14255551259.

  • 部分端口 这是仅将当前服务提供商的一些电话号码转移到团队的时候。Partial-port This is when you're only transferring some of your phone numbers from your current service provider to Teams. 如果您想要将某些电话号码移植到同一 BTN,您的 * * 不得包含 * * BTN 以及您的帐户上的其他所有电话号码。When you want to port some of the phone numbers tied to the same BTN, you ** must not include ** the BTN along with all of the other phone numbers on your account.

    例如,假设您的 BTN 是 + 1 425-555-1234 ,您只希望将25个电话号码中的5个拨出25个电话号码 (+ 1 425-555-1235 至 1259) 。For example, let's say your BTN is +1 425-555-1234 and you want to port only 5 of your 25 phone numbers (+1 425-555-1235 through 1259). 按照以下说明转移您的号码时,您可以输入: + 1 425 555 1235-+ 1 425 555 1239When you follow the instructions below to transfer your numbers, you would enter: +1 425 555 1235 - +1 425 555 1239.

我是否可以一次性针对我的所有号码提交一个携号转网请求?Can I submit a single number porting request for all of my numbers at one time?

需要为每个运营商和每种转网号码类型提交唯一的请求。A unique request is needed for each carrier and type of number being ported.

例如,你需要为下列每种号码类型提交唯一的携号转网请求:For example, you need to submit a unique number porting request for each of the following types of numbers:

  • 本地收费号码,也称为订户号码或地理号码Local toll numbers, also known as subscriber numbers or geographic numbers

  • 带区号的免费号码,如:800、844、855、866、877 和 888Toll Free numbers with area codes such as: 800, 844, 855, 866, 877 and 888

  • 移动电话号码Mobile numbers

  • 可用于 Microsoft 365 或 Office 365 中的音频会议的服务号码。Service numbers that can be used for Audio Conferencing in Microsoft 365 or Office 365.

下面是有关如何为每种类型的号码提交号码移植请求的详细信息:Here's more information about how to submit number porting requests for each of these types of numbers:

  • 不同运营商提供的电话号码需要对每个运营商的号码进行唯一的移植请求。Phone numbers provided by different carriers require a unique porting request for numbers with each carrier.

  • 带有区号的免费电话号码,如:800、844、855、866、877和888不能包含在具有其他类型的号码的数字移植请求中。Toll-free numbers with area codes such as: 800, 844, 855, 866, 877 and 888 can't be included in a number porting request with other types of numbers. 若要移植这些免费号码,您必须 手动提交一个端口订单To port these toll-free numbers, you must manually submit a port order. 您无法将这些号码移植到 Microsoft 团队管理中心。You can't port these numbers in the Microsoft Teams admin center. 有关详细信息,请参阅为你的组织管理电话号码For more information, see Manage phone numbers for your organization.

    请务必使用正确的授权书 (LOA) 用于您想要为其进行端口的国家和地区的电话号码。It's important to use the correct Letter of Authorization (LOA) for the country and type of phone numbers that you want to port. 你可以在 此处下载所需的 LOAYou can download the LOA that you need here.

  • 移动电话号码 需使用 PIN 码来授权转移操作。Mobile numbers require a PIN code to authorize the transfer. 因此,它们需要单独的携号转网请求。Therefore, they need separate number porting request.

  • 服务号码 转网请求需单独提交。Service number porting requests need to be submitted by themselves. 它们不能与其他类型的号码一起提交。They can't be submitted with other types of numbers.

转网号码需要多长时间?How long does it take to port numbers?

完成了端口订单请求后,将在7-14 天内处理。After you've completed the port order request, it takes between 7-14 days to be processed. 但是,根据你的服务提供商,可能需要花费长达 30 天时间。However, depending on your service provider it may take up to 30 days. 拨打电话号码后,您将收到一封电子邮件,让您可以使用。After the phone numbers are ported over, you'll get an email from us to let you that you're good to go.

若要检查您的端口顺序的状态,请在 Microsoft 团队管理中心的左侧导航中,转到 "语音 > 电话号码",然后单击 "订单历史记录"。To check the status of your port order, in the left navigation of the Microsoft Teams admin center, go to Voice > Phone numbers, and then click Order history. 每个端口订单状态都在 " 状态 " 列中列出。Each port order status is listed in the Status column.

用户(订阅者)电话号码是否可以转换为服务号码?Can user (subscriber) phone numbers be converted to service numbers?

可以。Yes they can. 你只需要提交一个服务请求,在请求中提供你组织的租户 GUID 和你要转换的电话号码。All you need to do is submit a service request that includes your organization's tenant GUID and the phone numbers you want converted. 若要执行此操作,请参阅 管理你的组织的电话号码To do this, see Manage phone numbers for your organization.

我是否可以将我的号码从团队移植到其他电话服务提供商或运营商?Can I port out my numbers from Teams to a different phone service provider or carrier?

要将来自团队的数字移植到不同的运营商,您必须提交新运营商的请求。To port out your numbers from Teams to a different carrier, you must submit a request with the new carrier. 你还需要在 Microsoft 团队管理中心中设置一个移植 PIN。You'll also need to set a porting PIN in the Microsoft Teams admin center.

若要定义你的移植 PIN,请在 Microsoft 团队管理中心的左侧导航中,转到 "语音 > 电话号码",在页面右上角选择 "管理移植 PIN",然后输入一个10位数字的 pin 码。To define your porting PIN, in the left navigation of the Microsoft Teams admin center, go to Voice > Phone numbers, on the upper-right corner of the page, select Manage porting PIN, and then enter a 10-digit PIN.

当新运营商通过移植请求与我们联系时,我们将要求他们提供你定义的 PIN。When your new carrier contacts us with the porting request, we'll ask them to provide the PIN you defined.

需要注意的常见错误Common mistakes to watch out for

携号转网很简单。Number porting is easy to do. 您的订单可能会 messed,但是如果电话服务提供商出现问题,订单不完整且缺少信息,或者存在拼写错误。Your order can get messed up, however, if there's a problem with the phone service provider, the order is incomplete and missing information, or there are typos.

以下是我们发现客户在转网号码时最常见的错误。你无需致电客户支持,只需认真查看这些错误。Here are the most common mistakes we see customers make when they port numbers. Save yourself a call to customer support and double-check for these errors.

  • 确保你提供的帐户信息与你的电话运营商记录的信息完全匹配。不匹配的信息是最常见的出错原因,并会导致你的转网订单延迟。请确认满足以下条件:Make sure the account information you give matches exactly what your phone carrier has on record. Mismatched information is the most common cause of errors and delay your port order. Verify the following is true:

    • 授权对帐户进行更改的名称或人员是正确的。Name or person authorized to make changes to the account is correct.

    • 地址正确。Address is correct.

    • 帐户数量不正确。Account number is correct.

    • BTN 是正确的。BTN is correct.

  • 请确保没有高级呼叫控制功能,例如,在这些电话号码上启用了呼叫查寻、区别性铃声。Make sure there are no advanced call control features, for example, Call Hunt, Distinctive Ring, that are enabled on these phone numbers.

  • 确保你尚未提交任何新服务订单或者与你的当前服务提供商断开连接。Make sure you haven't placed any new service orders or disconnects with your current service provider.

  • 请确保所有号码来自同一个运营商和同一帐户。Make sure all numbers are from the same carrier and the same account.

  • 确保你的服务处于活动状态。Make sure your service is active. 冻结帐户将导致运营商无法更改帐户。Freezing the account prevents the change of carriers on the account. 授权对帐户进行更改的人员必须向当前运营商提交订单才能删除冻结。The person authorized to make changes to the account must submit an order to the current carrier to remove the freeze. 此过程可能需要一至三周的时间,具体取决于运营商。This process can take one to three weeks depending on the carrier.