使用 Microsoft Teams 支持远程工作者Support remote workers using Microsoft Teams

您的组织是否希望使用 Microsoft Teams 来支持远程或在家工作的用户?Does your organization want to use Microsoft Teams to support your users who work remotely or from home? 使用本文中的指南快速启动和运行。Use the guidance in this article to get up and running quickly.

如果你是中小型企业,请不要错过 通过远程工作为小型企业提供支持If you're a small or medium-sized business, don't miss Empower your small business with remote work.

IT 管理员指南IT admin guidance

有关更多信息,请阅读下面的“支持远程工作者的附加资源”。For more, read Additional resources for supporting remote workers below.

最终用户通信End-user communications

准备好向你的用户推出 Teams?Ready to roll out Teams to your users? 获取**客户成功套件**,其中包含以下精彩电子邮件模板:Get the Customer Success Kit, which contains these great email templates:

  • 使用“通知电子邮件”告诉用户 Teams 可为他们提供哪些功能。Use the Announcement Email to tell users that Teams is available for them.

  • 发送“倒计时 - 第一天使用 Teams 电子邮件”,帮助用户快速体验生产力。Send Countdown - Your First Day in Teams Email to help users feel productive quickly.

  • 几天后,发送“提示和技巧电子邮件”,帮助用户充分利用 Teams。A few days later, send the Tips and Tricks Email to help your users get the most out of Teams.

最终用户指南End-user guidance

与最终用户共享这些资产和视频,帮助他们快速入门:Share these assets and videos with your end users to help them get started quickly:

用于支持远程工作者的附加资源Additional resources for supporting remote workers

  1. 阅读定期更新的常见问题:支持远程员工Read the FAQ: Support your remote workforce, which we're updating regularly.

  2. 使用 Advisor for Teams 帮助你推出 TeamsUse Advisor for Teams to help you roll out Teams. Advisor for Teams(Teams 管理中心中)将指导你完成团队部署。Advisor for Teams (in the Teams admin center) walks you through your Teams deployment.

  3. 阅读最新博客文章:Read our recent blog posts:

  4. Teams 教育版Teams for Education

  5. 确保员工可充分访问 Internet 并具有足够的带宽来使用 Teams。Make sure your employees have adequate internet access and bandwidth for Teams. 使用为 Teams 准备贵组织的网络中的指南来了解如何确保足够的带宽。Use the guidance in Prepare your organization's network for Teams to learn how to ensure adequate bandwidth.

  6. 当所有人都在家办公时的安全性Security when everyone's working from home

  7. 共享 Teams 视频培训链接,帮助你的员工充分利用 Teams。Share a link to Teams video training to help your employees get the most out of Teams.

  8. 深入了解:了解有关推出 Teams 的详细信息。Go deeper: Learn more about rolling out Teams.

  9. 阅读有关远程工作的新内容并与用户共享:Read our new content about working remotely and share it with your users:

  10. 鼓励所有人安装和使用移动应用:iOS 版Android 版Encourage everyone to install and use the mobile app: iOS or Android.

    备注

    如果你在中国,请转到此处获取适用于中国的 Teams for AndroidIf you're in China, go here to Get Teams for Android in China.

  11. 使用 Teams 与员工保持联系:Use Teams to stay in touch with your employees:

  12. 增设支持人员来处理用户查询。Staff up your helpdesk to deal with user inquiries.

  13. 如果不熟悉团队管理员角色,请参阅 Teams 管理员培训If you're new to the Teams admin role, check out Admin training for Teams.

  14. 请确保你的用户拥有必要的摄像头和麦克风设备。Make sure your users have the devices they need to be seen and heard clearly. 查看适用于个人和共享空间的 Teams 认证设备Check out Teams-certified devices for personal and shared spaces.

已知问题 - 中国:拨入 Skype for Business 或 Teams 会议 IDKnown issue - China: Dialing into Skype for Business or Teams conference IDs

下面是 2020 年 2 月 7 日消息中心帖子的摘要(MC203397):The following is a summary of a Feb 7, 2020 Message center post (MC203397):

据 Microsoft 了解,中国地区的部分用户在拨入到 Skype for Business 或 Teams 会议 ID 时会遇到问题。Microsoft understands that some users in the China region are experiencing issues dialing into Skype for Business or Teams conference IDs. 多数情况下,这些问题是我们控制系统之外的问题。In most cases, these problems are external to systems under our control. 通常,问题与本地移动设备和电话运营商有关。Often, the issue is with local mobile and telephony carriers.

如果遇到音频会议问题,建议执行以下操作:We recommend the following if you're having audio conferencing problems:

  • 要求主叫方或会议组织者呼叫你的 PSTN 或手机号码。Ask the caller or meeting organizer to call your PSTN or mobile number.
  • 使用 VoIP,从桌面或移动客户端加入通话或会议。Join the call or meeting from the desktop or mobile clients, using VoIP.

如果需要记录支持工单,请包含下列内容:If you need to log a support ticket, include the following items:

  • 准确的通话时间Exact time of call
  • 已拨打的会议网桥号码Conference bridge number dialed
  • 主叫方电话网络Caller phone network
  • 主叫方电话号码Caller phone number