什么是电话系统?What is Phone System?

(PBX) 的专用分支 Exchange 是企业内的电话系统。A Private Branch Exchange (PBX) is a phone system within a business. 电话系统提供了 PBX 功能,但没有复杂且昂贵的设备。Phone System gives you PBX capabilities, but without the complicated and expensive equipment.

通过电话系统,你可以将现有的本地 PBX 系统替换为从 Microsoft 365 或 Office 365 提供的一组功能,这些功能紧密集成到你的云体验中。Phone System allows you to replace your existing on-premises PBX system with a set of features delivered from Microsoft 365 or Office 365 that is tightly integrated into your cloud experience. 有关这些功能的详细信息,请参阅 使用电话系统获取的功能。For more information about the features, see Here's what you get with Phone System.

电话系统技术Phone System technology

电话系统支持 Microsoft 团队和 Skype for business Online 的云中的呼叫控制和 PBX 功能。Phone System enables call control and PBX capabilities in the cloud with Microsoft Teams and Skype for Business Online.

通过电话系统,用户可以使用团队或 Skype for business Online 来拨打和接听呼叫、转移呼叫以及静音或取消静音呼叫。With Phone System, users can use Teams or Skype for Business Online to place and receive calls, transfer calls, and mute or unmute calls. 电话系统用户可以单击其通讯簿中的姓名,并将团队或 Skype for business Online 呼叫安排给该人。Phone System users can click a name in their address book, and place Teams or Skype for Business Online calls to that person. 要拨打和接听电话,电话系统用户可以使用其移动设备、便携式计算机或电脑的耳机,或者与团队和 Skype for business Online 配合使用的多个 IP 电话之一。To place and receive calls, Phone System users can use their mobile devices, a headset with a laptop or PC, or one of many IP phones that work with Teams and Skype for Business Online. 电话系统管理员可以管理用于通信、协作等的同一控制台中的呼叫选项和设置。Phone System administrators can manage calling options and settings from the same console used for messaging, collaboration, and so on.

您的组织内的用户之间的通话在电话系统内部处理,绝不会转到公共交换电话网络 (PSTN) 。Calls between users in your organization are handled internally within Phone System, and never go to the Public Switched Telephone Network (PSTN). 这适用于位于不同地理区域的组织中的用户之间的通话,可删除这些内部呼叫的长途费用。This applies to calls between users in your organization located in different geographical areas, removing long-distance costs on these internal calls.

对于您的组织外部的呼叫,Microsoft 会提供多个选项,用于将电话系统连接到公共交换电话网络 (PSTN) 。For calls outside your organization, Microsoft provides multiple options for connecting Phone System to the Public Switched Telephone Network (PSTN).

连接到公共交换电话网络 (PSTN) Connect to the Public Switched Telephone Network (PSTN)

可以通过以下两种方式之一将电话系统连接到 PSTN:Phone System can be connected to the PSTN in one of two ways:

  • 购买 (国内或国内和国际) 的 Microsoft 通话计划。Purchase a Microsoft Calling Plan (domestic or domestic and international). Microsoft 通话计划是 Microsoft 作为 PSTN 运营商提供的所有云解决方案。Microsoft Calling Plan is an all-in-the-cloud solution with Microsoft as your PSTN carrier. 有关详细信息,请参阅 电话系统和通话计划For more information, see Phone System and Calling Plans.

  • 使用现有的电话基础结构进行本地 PSTN 连接。Use your existing telephony infrastructure for on-premises PSTN connectivity.

    对于团队用户,您可以通过直接路由将本地电话基础结构连接到电话系统。For your Teams users, you can connect your on-premises telephony infrastructure to Phone System by using Direct Routing. 有关详细信息,请参阅 手机系统直接路由For more information, see Phone System Direct Routing.

    有关所有 Microsoft 电话解决方案的详细信息,请参阅 microsoft 电话解决方案For more information about all Microsoft telephony solutions, see Microsoft telephony solutions.

带有服务的电话系统Phone System with services

电话系统可用于服务和语音邮件,例如:Phone System can be used for services and voicemail, such as:

  • 自动助理 可用于为您的组织创建菜单系统,使外部和内部呼叫者能够在系统中移动到公司用户或组织中的公司用户或部门的电话。Auto attendants - Auto attendants can be used to create a menu system for your organization that lets external and internal callers move through the system to locate and place or transfer calls to company users or departments in your organization. 请参阅 什么是云自动助理?See What are Cloud auto attendants?.

  • 呼叫队列 -当某人拨入到您的组织的电话号码时,可以使用呼叫队列问候语。Call queues - Call queue greetings can be used when someone calls in to a phone number for your organization. 这些问候语包括自动将呼叫置于保持状态的功能,以及搜索下一个可用的呼叫代理以处理呼叫的功能,同时呼叫的人正在收听音乐。These greetings include the ability to automatically put the calls on hold and the ability to search for the next available call agent to handle the call while the people who call are listening to music on hold. 您可以为您的组织创建单个或多个通话队列。You can create single or multiple call queues for your organization. 请参阅 创建云呼叫队列See Create a Cloud call queue.

  • 语音邮件 -当你为用户获取电话系统许可证时,该用户可以获取由呼叫者留下的语音邮件。Voicemail - When you get a Phone System license for a user, that user is able to get voicemail that has been left by callers. 向用户分配电话系统许可证和电话号码后,将自动为用户设置和设置云语音邮件。Cloud Voicemail is automatically set up and provisioned for users after you assign a Phone System license and a phone number to them. 请参阅 设置云语音邮件See Set up Cloud Voicemail.

有关功能的详细信息,请参阅 以下是使用手机系统获取的功能。For more information about features, see Here's what you get with Phone System. 如果已准备好开始使用,请参阅 在组织中设置电话系统If you're ready to get started, see Set up Phone System in your organization.