为用户采用建立拥护者Establish Champions for User Adoption

组织更改管理是更改目标用户组的行为的艺术。Organizational change management is the art of changing the behavior of a targeted group of people. 这种做法有大量的科学和研究支持。There is a great deal of science and research supporting this practice. 在这些文章中,我们将帮助你推动关键服务的采用,这些服务将导致贵公司的业务成果。In these articles we are going to help you drive the adoption of key services that will lead to business outcomes in your company. 遵循我们的最佳实践将缩短从 Office 365 获得可衡量价值的时间。Following our best practices will shorten your time to gaining measurable value from Office 365.

拥护者计划是驾驶采用的重要部分。A champions program is an essential part of driving adoption. 贵公司的这些影响者为采用新技术的员工提供了很多必需的支持和鼓励。These influencers in your company provide much needed support and encouragement to employees who are adopting the new technology. 查看这些页面,了解如何创建采用计划并运行您自己的拥护者计划。Review these pages to get informed about creating your adoption plan and running your own champion program.

备注

您可以更新或替换此播放列表,其中包含有关您自己的用于组织的引用程序的信息。You can update or replace this playlist with information about your own program for reference across your organization.

谁是拥护者,哪些内容使其处于勾选状态?Who are champions and what makes them tick?

拥护者不仅关心他们所做的工作,而且还非常兴奋地分享自己的知识并帮助其同事了解更有效的解决方案。Champions are not only passionate about what they do, but are also excited to share their knowledge and help their co-workers learn more effective solutions. 拥护者 enthusiastic,通常会对现有工具感到失望。Champions are enthusiastic and often frustrated with existing tools. 它们将帮助您赢得 watercooler 的商业挑战赛!They will help you win the watercooler buzz challenge!

我们认为以有意义的方式奖励拥护者非常重要。We feel it is important to reward champions in meaningful ways. 下面是一些建议:A few suggestions are:

  • 允许拥护者计划中的成功成员参与员工的绩效考核Allow successful membership in the Champion program to contribute to the employees' performance review
  • 使用 Office swag 和员工 perks 的奖励来确认你最成功的拥护者Acknowledge your most successful Champions with rewards of Office swag and employee perks
  • 将你的冠军与你的拥护者联系,让他们能够与其他员工一起传递这些内容Engage your Champions with ongoing training and content they can pass along to other employees

冠军的个性通常不会因为这些回报而进行接洽,而是因为它为员工提供了更有意义和可衡量的经验,从而有助于员工满意度。The champion personality does not usually engage because of these rewards, but instead because it creates a more meaningful and measurable experience for them which contributes to employee satisfaction.

拥护者为什么很重要?Why are champions important?

通过同事学习是在专业环境中最有效的学习方法之一。Learning via co-workers is among the most effective method of learning in a professional environment. 拥护者还将为您的应用程序提供宝贵的见解,了解您的服务部署、培训计划和有关您正在实施的更改的总体看法的情况。Champions will also provide your adoption program valuable insight about what is and is not working about your service deployment, training program and overall sentiment regarding the changes you are implementing.

使用学习方法 vs helpfulness 的百分比

冠军将如何为你提供支持?How will Champions Support you?

拥护者将帮助降低核心项目团队资源的压力,并帮助推动整个社区参与。Champions will help reduce the strain on the resources of the core project team, and help drive engagement throughout the community. 它们还将:They will also:

  1. 创建 groundswell 一个热情,这将促进改进的工作方式Create the groundswell an enthusiasm that grows adoption of improved ways of working
  2. 在团队之间建立影响圈Build a circle of influence amongst their teams
  3. 提供跨团队工作的生命周期的新方法Bring the new ways of working ot life across teams
  4. 确定业务挑战和可能的解决方案Identify business challenges and possible solutions
  5. 向项目团队和赞助商提供反馈Provide feedback to the project team and sponsors