解决 Microsoft 365 学习路径问题Troubleshoot Microsoft 365 learning pathways

下面是在 Microsoft 365 学习通道或 SharePoint Online 设置服务中可能出现的问题的故障排除提示。Here are troubleshooting tips for problems that may occur with Microsoft 365 learning pathways or the SharePoint Online Provisioning Service.

如何知道你是否拥有租户管理员权限How to know if you have Tenant Admin permissions

登录到 SharePoint Online 设置服务并设置自定义学习需要租户管理员权限。Sign in to the SharePoint Online Provisioning Service and provisioning Custom Learning requires Tenant Admin permissions. 如果您在使用 SharePoint Online 设置服务时遇到登录问题, 请确保已为您分配全局管理员角色。If you are experiencing sign in issues with the SharePoint Online Provisioning Service, make sure that you have been assigned the Global administrator role. 自定义学习解决方案需要租户管理员权限, 否则称为 Office 365 全局管理员角色。The Custom Learning solution requires Tenant Admin permissions, otherwise known as Office 365 Global Administrator role. 下面介绍了如何确定是否已向你分配全局管理员角色。Here’s how to determine if you have been assigned the Global Administrator role.

  1. 登录到 Office.com。Sign in to Office.com.
  2. 单击 "管理"Click Admin
  3. 在 "用户" 下, 选择 "活动用户"Under Users, select Active Users
  4. 搜索您的姓名Search for your name
  5. 在搜索结果中单击您的姓名。Click your name in Search results. 您应看到您的角色的全局管理员。You should see Global administrator for your role.

cg-globaladminrole

如果你没有全局管理员角色If you don’t have the Global administrator role

  • 在您的组织中查找全局管理员, 并让该用户登录到该服务, 或让其为您分配全局管理员角色。Find a Global Administrator in your organization and have that person sign into the service or have them assign the Global administrator role to you.

租户应用程序目录故障排除Tenant App Catalog Troubleshooting

自定义学习要求在目标租户中预配应用程序目录。Custom Learning requires an App Catalog to be provisioned in the target tenant. 创建应用程序目录需要全局管理员权限。Creating an app catalog requires Global Administrator permissions. 下面是常见应用程序目录问题的故障排除步骤:Here’s are troubleshooting steps for common App Catalog issues:

如何知道你是否拥有租户应用目录How to know if you have a Tenant app catalog

对于初学者, 请确保您具有全局管理员权限。For starters, ensure that you have Global administrator permissions. 请参阅上述租户管理员权限的步骤。See the steps for Tenant Admin permissions above.

  1. 从 Office 365 中, 单击 "管理", 单击 "展开" 箭头 >, 单击 "显示所有 > 管理中心 > SharePoint"。From Office 365, click Admin, click the expand arrow >, click Show all > Admin centers > SharePoint.
  2. 单击 "经典管理 SharePoint 中心 > 应用 > 程序目录"。Click Classic Admin SharePoint Center > apps > App Catalog.
  3. 在 "应用程序" 下, 应看到一个标有 "分布 SharePoint 相关应用程序" 的磁贴Under Apps, you should see a tile titled Distribute apps for SharePoint. 如果您看到磁贴, 则您有租户应用程序目录。If you see the tile, you have a Tenant App Catalog. 请参阅下面的如何确保你是网站 Colllection ... 部分。See the How to ensure your are a Site Colllection... section below. 如果看不到磁贴, 你将需要为租户创建租户应用目录。If you don’t see the tile you will need to create a tenant app catalog for your tenant. 请参阅下面的如何创建租户应用目录部分。See the How to create a Tenant App Catalog section below .

如何确保你是租户应用程序目录上的网站集所有者How to ensure you are a Site Collection Owner on the Tenant App Catalog

若要设置 Microsoft 365 学习路径, 您需要是租户应用程序目录上的网站集所有者。To provision Microsoft 365 learning pathways, you will need to be a Site Collection Owner on the Tenant App Catalog. 下面介绍如何确定你是否为所有者。Here’s how to determine if you are an Owner.

  1. 从 Office 365 中, 单击 "管理", 单击 "展开" 箭头 >, 单击 "显示所有 > 管理中心 > SharePoint"。From Office 365, click Admin, click the expand arrow >, click Show all > Admin centers > SharePoint.
  2. 单击 "经典管理 SharePoint 中心", 然后选择 "应用程序目录"。Click Classic Admin SharePoint Center, and then select the app catalog.
  3. 选择 "所有者", 然后确保您是网站集所有者。Select Owner, and then ensure you are a Site Collection Owner. 它应类似于以下内容。It should look something like this.

cg-sitecollectionowner

如何创建租户应用程序目录 (如果不存在)How to create a Tenant App Catalog if one doesn’t exists

  1. 使用您的 SharePoint Online 管理员帐户登录到 Office 365。Sign in to Office 365 with your SharePoint Online admin account.
  2. 单击“管理员”。Click Admin.
  3. 在 "管理中心" 下, 单击 " SharePoint"。Under Admin centers, click SharePoint.
  4. 单击 "应用 > "应用程序目录Click Apps > App Catalog.
  5. 单击 "新建应用程序目录网站", 然后单击 "确定"Click Create a new app catalog site, and then click OK.
  6. 输入应用程序目录的信息。Enter the information for the App Catalog. 您可能想要包含多个管理员。You may want to include more than one Administrator. 下面显示了一个示例。The following shows an example.

cg-appcatalogfinish

  1. 就是这样。That’s it. 已经完成。You’re done. 但在迁移到预配自定义学习之前, 至少需要等待30分钟, 才能确保应用程序目录创建已完成。But before you move to provisioning Custom Learning, you need to wait at least 30 minutes to make sure the App Catalog creation is complete.

重要

创建租户应用程序目录后至少等待30分钟, 然后再设置自定义学习。Wait at least 30 minutes after creating the Tenant App Catalog before provisioning Custom Learning. 这可确保应用程序目录设置过程在 SharePoint 中完成。This ensures that the App Catalog provisioning process is complete within SharePoint.