促进你的学习路径门户的采用Drive adoption of your learning pathways portal

自定义 Microsoft 365 学习途径并将最初的学习活动放在一起后,就可以思考如何让用户返回到 Microsoft 365 学习路线图,以便进行日常学习和转换。Once you've customized Microsoft 365 learning pathways and put together your initial learning campaigns, it’s time to think about how you will get users return to Microsoft 365 learning pathways for ongoing learning and transformation. 您可以使用 Microsoft 提供的指南、采用工具包和最佳实践来帮助您运行成功的 Microsoft 365 学习路径采用活动,我们提供了指南、最佳实践和采用工具包。You can use the guidance, adoption kit, and best practices Microsoft has made available To help you run successful Microsoft 365 learning pathways adoption campaigns, we offer guidance, best practices and an Adoption Kit.

在 Microsoft 365 学习通道采用工具包中运行知名度宣传活动Run awareness campaigns with Microsoft 365 learning pathway adoption kit

为了帮助推动在组织中使用 Microsoft 365 学习路径的持续采用,我们建议您实施6到8周的通信活动。To help drive sustained adoption of Microsoft 365 learning pathways in your organization, we recommend you implement a six to eight-week communication campaign. 您的通信宣传活动应:Your communication campaign should:

  • 为最终用户生成新的 Microsoft 365 学习路径网站的知名度Generate awareness of the new Microsoft 365 learning pathways site to end users
  • 通过将其公开给新的和引人注目的 Microsoft 365 方案,帮助最终用户提高工作效率Help end users be more productive by exposing them to new and compelling Microsoft 365 scenarios
  • 通过鼓励不断消耗 Microsoft 365 培训加强最终用户学习Reinforce end user learning by encouraging ongoing consumption of Microsoft 365 training

使你的学习活动围绕方案或业务目标居中Center your learning campaigns around scenarios or business goals

在您的通信活动中使用以下方案将帮助用户通过突出显示他们可以使用 Microsoft 365 完成的操作,然后将他们引导到 icrosoft 365 学习路径网站,以了解 "如何"。Using the following scenarios in your communication campaign will help engage users by highlighting what they can accomplish with Microsoft 365, then directing them to the icrosoft 365 learning pathways site to learn the “how”. 我们建议您在大约5个 Microsoft 365 方案的基础上,将您的通信活动居中:We recommend centering your communication campaign around five basic Microsoft 365 scenarios:

  • 共同创建有影响力的内容Create impactful content together
  • 向团队提供基于聊天的工作区Provide a chat-based workspace with Teams
  • 保存和共享文件Save and share files
  • 共享网站和内容Share sites and content
  • 使用 Yammer 连接你的组织Connect your organization with Yammer

使用可下载的采用套件Use the downloadable Adoption Kit

若要帮助您执行 Microsoft 365 学习通道通信活动,请使用 可下载的采用工具包To assist you with executing your Microsoft 365 learning pathways communication campaign, use the downloadable Adoption Kit. 它包含:It contains:

  • Microsoft 365 学习路径建议的通信营销活动日历,帮助您规划市场活动Microsoft 365 learning pathways recommended communication campaign calendar to help you plan your campaign
  • 最终用户启动并提示五个 Microsoft 365 方案中的每个应用场景的电子邮件模板。End user launch and tips email templates for each of the five Microsoft 365 scenarios.
    使用我们的模板或仅查看他们的灵感,以创建自己的通信宣传活动。Use our templates or simply review them for inspiration to create your own communications campaign.

若要实现您的通信市场活动,我们建议您执行以下操作:To implement your communication campaign, we recommend you:

  1. 自定义市场活动日历以满足您的需求。Customize the campaign calendar to fit your needs. 我们建议您在计划中每隔两周 "启动" 一种方案。We recommend “launching” one scenario every two weeks as part of your plan.
  2. 根据你的需求、样式和品牌自定义电子邮件模板。Customize the email templates to suit your needs, style and branding.
  3. 在您的电子邮件通信中加入 Microsoft 365 学习路径网站的呼叫操作 (CTA) 。Include a call-to-action (CTA) to the Microsoft 365 learning pathways site in your email communications. 该链接应指向 Microsoft 365 学习路径网站中相关的方案播放列表。The link should be to the relevant scenario playlist in the Microsoft 365 learning pathways site.

Microsoft 365 学习路径采用最佳做法Microsoft 365 learning pathways adoption best practices

为确保成功,我们建议您至少执行以下操作:At a minimum, to ensure success, we recommend you:

  • 将 Microsoft 365 学习路径网站的启动告知你的员工。Communicate about the launch of the Microsoft 365 learning pathways site to your employees.
  • 将 Microsoft 365 学习途径连接到员工可以学习或改进的常见任务。Connect Microsoft 365 learning pathways to common tasks that your employees can learn or improve upon.
  • 在一段时间内维持通信活动,以便员工有机会理解邮件。Sustain the communications campaign over a period of time so employees have an opportunity to understand the message.
  • 通过 Yammer 社区或 Microsoft 团队鼓励反馈。Encourage feedback through a Yammer community or Microsoft Team.
  • 与组织中的关键业务领导者联系,鼓励他们为常见任务和流程构建播放列表,以供他们的团队成员学习。Reach out to key business leaders in your organization and encourage them to build playlists for common tasks and processes that they would like their team members to learn.

与你的服务中心集成Integrate with your service desk

作为最终用户 "操作方法" 问题的 "转到" 通道,服务中心可以帮助提升 Microsoft 365 学习路径网站,这是最终用户创建新票证的替代方法。As the “go-to” channel for end user “how to” questions, your service desk can help promote your Microsoft 365 learning pathways site as an alternative to end users creating a new ticket. 请考虑包括标准 Microsoft 365 学习路径标志行(如 "请查看我们的培训网站,以便在 Office 365 中实现高效率)在所有服务台通信中向最终用户显示。Consider including a standard Microsoft 365 learning pathways tagline such as “Check out our training site for resources to get productive with Office 365” in all service desk communications to end users. 您的服务中心还可以接受培训,以鼓励最终用户使用 "操作方法" 相关的问题来访问 Microsoft 365 学习路径网站,以供自助使用。Your service desk can also be trained to encourage end users with “how to” related questions to visit your Microsoft 365 learning pathways site to self-serve.

使用引人注目的内容自定义网站,以生成需求Customize the site with compelling content to generate demand

正确的内容是访问网站的大绘图。The right content is a big draw to visit a site. 若要生成网站的利息和流量,请考虑创建将与最终用户相关的自定义内容:To generate interest and traffic to your site, consider creating custom content that will be relevant to your end users:

  • 自定义方案培训,说明组织中的人员如何能够使用 Microsoft 365 来更有效地完成公司特定的流程Custom scenario training that illustrates how people in your organization can use Microsoft 365 to complete company specific processes more efficiently
  • 您的组织可能会在本地或员工培训中进行注册,以提供对按需培训的补充Registration for live or in-person training your organization may offer to supplement the on-demand training
  • 最终用户完成与他们已使用的 Office 365 培训播放列表相关的任务的活动说明-例如,将文档存储在 Microsoft 团队中,并邀请同事在团队中与您一起使用文档。Activity instructions for end users to complete a task related to an Office 365 training playlist they’ve consumed - e.g., Store a document in Microsoft Teams and invite a colleague to work on the document with you in Teams. 让最终用户完成活动后,使用 Microsoft 表单构建调查。Have end users complete a survey, built using Microsoft Forms, once they complete the activity.

将学习连接到其他业务成果Connect learning to other business outcomes

在任何其他服务部署或升级项目中,当启动 Microsoft 365 学习路径体验时,您将获得最佳效果。You will have the best results when the launch of the Microsoft 365 learning pathways experience is incorporated in any other service deployment or upgrade projects. 这将为你的员工提供访问网站的明确理由。This will give your employees a clear reason to visit the site. 示例可能是 SharePoint Online 或 Microsoft 团队部署的升级。Examples might be an upgrade of SharePoint Online or deployment of Microsoft Teams. 您可以包含如下所示的短语: "若要了解有关 SharePoint Online 的更多快速提示,请访问 Microsoft 365 学习路径网站。"You can include phrases like: "To learn more quick tips about SharePoint Online visit the Microsoft 365 learning pathways site."

将培训网站与员工学习中的投资对应起来Align the training site to investments in your employee learning

与您的人力资源团队合作,将您的培训网站的启动与您公司中实施的任何其他员工培训计划相一致。Work with your human resources team to align the launch of your training site with any other employee training initiatives that are being implemented in your company.

后续步骤测试Next steps test

  1. 为你的组织中的 Microsoft 365 学习路径的首展创建采用计划。Create an adoption plan for the rollout of Microsoft 365 learning pathways in your organization.
  2. 使用一组代表最终用户的自定义版本的 Microsoft 365 学习路径,并执行采用计划的准备运行。Pilot your customized version of Microsoft 365 learning pathways with a representative group of end users and do a dry run of your adoption plan. 根据试点项目中的反馈循环访问最终采用计划。Based on feedback from the pilot iterate a final adoption plan.
  3. 在持续的一段时间内运行您的采用活动。Run your adoption campaign over a sustained period of time.
  4. 加入推动采用社区。Join the Driving Adoption community. 在我们的推动采用社区 online 中共享你对 Microsoft 365 学习路径的体验。Share your experience with Microsoft 365 learning pathways in our Driving Adoption community online. 在中查找我们 https://aka.ms/DriveAdoptionFind us at https://aka.ms/DriveAdoption.

加入推动采用社区Join the Driving Adoption community

在我们的推动采用社区 online 中共享你对 Microsoft 365 学习路径的体验。Share your experience with Microsoft 365 learning pathways in our Driving Adoption community online. 在中查找我们 https://aka.ms/DriveAdoptionFind us at https://aka.ms/DriveAdoption.

向我们提供反馈Give us Feedback

您是否有在自定义学习门户中获取新功能或内容的请求?Do you have requests for new features or content in the Custom Learning portal? 请访问我们的在线 UserVoice,你可以在其中投票现有建议或添加你自己的加入。Visit our online UserVoice where you can vote for existing suggestions or add your own. 请在处查找 UserVoice 实例 https://aka.ms/AdoptionToolsFind our UserVoice instance at https://aka.ms/AdoptionTools.