Power BI Pro 和 Power BI Premium 支持选项Power BI Pro and Power BI Premium support options

本文介绍可用于 Power BI Pro 和 Power BI Premium 客户的支持选项。This article describes the support options that are available for customers of Power BI Pro and Power BI Premium.

支持选项Support option 故障维修服务技术支持Break-fix technical support 计费支持Billing support 主动咨询和培训Proactive consulting and training 服务级别
(自初次使用以来的时间)
Service level
(time to initial engagement)
支持通道Support channel
社区支持:Web 论坛,用户可通过其获取由全球 Power BI 专家和 Microsoft 员工提供的对等支持、指南、最佳实践和相关问题解答。Community support: Web forums for users to get peer-to-peer support, guidance, and best practices with answers provided by a global community of Power BI experts and Microsoft employees. XX 无,将尽最大努力支持参与。None, engagement is provided on a best-effort basis. Power BI 社区Power BI Community
Power BI Pro 最终用户支持:为创建和使用 Power BI 中内容的最终用户提供的基本技术支持。Power BI Pro end user support: Basic technical support for end users creating and consuming content in Power BI. XX 一个工作日。One business day. Power BI 支持站点Power BI Support Site
Power BI Premium 管理员支持:为部署和操作 Power BI Premium 容量的管理员提供的技术支持。Power BI Premium admin support: Technical support for administrators deploying and operating Power BI Premium capacities. XX 一个工作日或一小时,具体取决于事件的严重级别。*One business day or one hour, depending on severity of case.* Power BI 支持站点Power BI Support Site
OROR
MIcrosoft 365 管理中心Microsoft 365 admin center
OROR
电话Phone
Power BI 管理员支持:Power BI 部署的管理员在其组织中获取的技术和计费支持。Power BI admin support: Technical and billing support for administrators of Power BI deployments at their organizations. 若要使用此选项,必须是公司管理员、全局管理员、服务管理员或 Power BI 服务管理员。To use this option, you must be a Company Administrator, Global Administrator, Service Administrator, or a Power BI Service Administrator. XX XX 一个工作日或一小时,具体取决于事件的严重级别。*One business day or one hour, depending on severity of case.* MIcrosoft 365 管理中心Microsoft 365 admin center
OROR
电话Phone
Microsoft 顶级支持:企业级支持,通过帐户管理实现,提供现场支持选项,提供培训和数据模型性能优化等主动服务。Microsoft Premier support: An enterprise-grade approach to support, with account management, the option for on-site support, and proactive services such as training and data model performance optimization. XX XX XX 各种支持,具体取决于产品/服务和事件的严重级别。*Various, depending on offering and severity of case.* 技术客户经理Technical Account Manager
OROR
MIcrosoft 365 管理中心Microsoft 365 admin center

* 一小时 SLA 仅通过_严重级别 A 事例_提供,这需要在现有生产报告中就停工所造成的即时直接的业务影响给予合理的解释。* A one-hour SLA is available only through Sev A cases, which require justification of immediate, direct business impact from work stoppage in existing production reporting.

Power BI 的 Microsoft 顶级支持优势Power BI benefits for Microsoft Premier support

借助 Microsoft 高级支持,还可获得以下好处:With Microsoft Premier support, you get the following additional benefits:

  • 帐户管理Account management
  • 现场支持选项Option for on-site support
  • 运行状况检查、风险评估和评审Health check, risk assessments, and reviews
  • 培训和研讨会Training and workshops
  • 开发人员支持Developer support

Power BI 客户还可以利用以下产品/服务来获取主动支持小时数:As a Power BI customer, you can also take advantage of the following offerings for proactive support hours:

  • Power BI 评估,由 Microsoft 认可的工程师提供的主动服务,旨在诊断 Power BI 环境的潜在问题和性能。Power BI Assessment, a proactive service delivered by a Microsoft accredited engineer to diagnose potential issues and performance with your Power BI environment. 工程师会针对建议的做法提供有价值的指导,改善 Power BI 环境的运行状况和性能。The engineer will provide valuable guidance on recommended practices to improve the health and performance of your Power BI environment. 在此次参与结束时,你会收到一份内容全面的 Power BI 报表,包含评估结果、详实的最佳实践指南和基于环境的摘要报告。At the end of this engagement, you will receive a comprehensive Power BI report with results of the assessment, a detailed best practices guidance deck, and a summary report tailored to your environment.

  • 利用 Power BI 激活商业分析 与 Microsoft 顶级现场工程师 (PFE) 并肩工作 3 天,在 Power BI 中开发概念证明,其目标是改进以下功能之一:Activate Business Analytics with Power BI Work side-by-side with a Microsoft Premier Field Engineer (PFE) over 3 days, developing a proof-of-concept in Power BI, with the objective of improving one of the following options:

    • 自动创建原本需要大量精力来维护和分发的详尽报表。Automating a detailed report that requires a significant amount of effort to maintain and distribute.
    • 使用极具吸引力的可视化效果或不同类型的交互功能来更新报表。Update a report with compelling visualizations or different types of interactivity.
    • 通过设置关键组件帮助推进 Power BI 采用。Help you drive Power BI adoption by setting up key components. 典型的参与涵盖:帮助组织快速成功的用例,或为更复杂的方案提供起始点,甚或是在环境中推进 Power BI 采用。Typical engagements cover use-cases that will provide a quick-win to the organization, or a starting point for more complex scenarios or even bootstrap your environment for Power BI adoption.
  • WorkshopPLUS - 数据 AI:利用 Power BI 获取业务分析功能 此研讨会通常由 Microsoft PFE 主办,旨在介绍 Power BI,使其成为绝佳的采用起点或利用其提升员工能力。WorkshopPLUS - Data AI: Business Analytics with Power BI This workshop, typically delivered by a Microsoft PFE, is a great introduction to Power BI, making it an excellent starting point for adoption or for ramping up your workforce. 它提供 Power BI 功能的完整概述。It will provide you with a complete overview of Power BI functionality and capabilities. 介绍 Power BI Desktop 和联机工具。It will cover both Power BI Desktop and Online tools. 你将能够详尽了解如何转换数据、生成模型、构建计算和报告,以及有关共享和管理云服务中内容的最佳实践。You will learn in detail how to transform data, build a model, build calculations and reports and then best practices around sharing and governing that content in the cloud service. 此外还提供大量的演示和实验室展示,你将有机会现场观摩和测试这一技术。You can also expect a significant amount of demonstrations and laboratories, that will give you the possibility of experimenting and seeing the technology in action.

  • WorkshopPLUS - 数据 AI:利用 Power BI 获取高级数据分析功能 此课程提供有助于了解和实现关键原理的知识,这些原理包括在 Power BI 中使用 Power BI Desktop 等工具进行数据建模的原理,以及有关发布和使用 BI 资产的云服务的相关原理。WorkshopPLUS - Data AI: Advanced Data Analytics with Power BI This course will provide you the knowledge to understand and implement the key principles about the aspects of Data modeling in Power BI using tools such as Power BI Desktop and accompanying the cloud service for publishing and consumption of BI Assets. 此课程还介绍报表开发的基础知识,如何在 Power BI 中将分析嵌入到自定义应用程序中,实时仪表板,以及涉及数据科学和 Power BI 中的开发的高级分析。This course would then cover the basics of report development, embedded analytics in Power BI to embed the content into custom applications, Real time dashboarding and advanced analytics involving data science and development in Power BI.

有关详细信息,请与 Microsoft 技术客户经理联系。Contact your Microsoft Technical Account Manager for details. 如果还未签订 Microsoft 顶级支持合约,可参阅高级支持,了解详细信息。If you don't already have a Microsoft Premier support contract, learn more at Premier support.