System Center Service Manager 的系统要求System requirements for System Center Service Manager

本文详细说明 System Center 2019 Service Manager (SM)的系统要求。This article details the system requirements for System Center 2019 - Service Manager (SM).

System Center 2019 的系统要求-Service ManagerSystem requirements for System Center 2019 - Service Manager

以下部分介绍了 SM 2019 的一般性能和可伸缩性指南,并为各种工作负荷推荐硬件配置。The following sections describe the general performance and scalability guidance for SM 2019, and recommend the hardware configurations for a variety of workloads. 由于 System Center 2019 构建为灵活且可伸缩,因此特定方案的硬件要求可能与此处提供的指南不同。Because System Center 2019 is built to be flexible and scalable, the hardware requirements for specific scenarios may differ from the guidelines that are presented here.

Service Manager 的容量限制Capacity limits for Service Manager

阅读部署方案的配置,了解 Service Manager 的已测试容量限制。Read Configurations for deployment scenarios to learn about the tested capacity limits of Service Manager.

支持的共存Supported coexistence

为了帮助简化升级,你可以将 Service Manager 2019 连接器用于以下 System Center 组件。To help simplify upgrades, you can use Service Manager 2019 connectors with the following System Center components.

  • System Center 2016/2019 Virtual Machine managerSystem Center 2016/2019 Virtual Machine manager
  • System Center 2016/2019 OrchestratorSystem Center 2016/2019 Orchestrator
  • System Center 2016/2019 Operations ManagerSystem Center 2016/2019 Operations Manager
  • System Center 2016 Configuration Manager (仅在迁移方案中)。System Center 2016 Configuration Manager (only during migration scenario).
  • System Center Configuration Manager CB 版本-1511、1602、1606、1710、1802和1806System Center Configuration Manager CB releases - 1511, 1602, 1606, 1710, 1802, and 1806

硬件Hardware

ServersServers 处理器 (min)Processor (min) 处理器 (rec)Processor (rec) RAM (min)RAM (min) RAM (rec)RAM (rec) 硬盘空间 (min)Hard drive space (min) 硬盘空间 (rec)Hard drive space (rec)
Service Manager 管理服务器Service Manager Management Server 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 8 GB8 GB 8 GB8 GB 10 GB10 GB 10 GB10 GB
Service Manager 数据库Service Manager Database 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 GB8 GB 32 GB32 GB 80 GB80 GB 80 GB80 GB
Service Manager 数据仓库管理服务器Service Manager Data Warehouse Management Server 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 8 GB8 GB 16 GB16 GB 10 GB10 GB 10 GB10 GB
Service Manager 数据仓库数据库Service Manager Data Warehouse Databases 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 GB8 GB 32 GB32 GB 400 GB400 GB 400 GB400 GB
Service Manager 控制台Service Manager Console 2 核 2 GHz CPU2-Core 2 GHz CPU 2 核 2 GHz CPU2-Core 2 GHz CPU 4 GB4 GB 4 GB4 GB 10 GB10 GB 10 GB10 GB
Service Manager 自助服务门户(独立)Service Manager Self-Service Portal (standalone) 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 GB8 GB 16 GB16 GB 80 GB80 GB 80 GB80 GB
Service Manager 自助服务门户 + 辅助管理服务器(建议使用)Service Manager Self-Service Portal + Secondary Management Server (Recommended) 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 16 GB16 GB 32 GB32 GB 80 GB80 GB 80 GB80 GB

软件要求Software requirements

组件Component 要求Requirement
Service Manager 管理服务器Service Manager management server 管理服务器要求:适用于 Windows Server 的 .NET Framework 3.5 SP1 ADO.NET Data Services 更新;SQL Server Native Client;可与 Service Manager 媒体一起使用的 Microsoft Report Viewer Redistributable。The management server needs: ADO.NET Data Services Update for .NET Framework 3.5 SP1 for Windows Server; SQL Server Native client; Microsoft Report Viewer Redistributable, which is available with the Service Manager media.

管理服务器必须安装在 Windows 的 64 位版本上。The management server must be installed on a 64-bit edition of Windows.
数据仓库管理服务器Data warehouse management server 仓库管理服务器要求:SQL Server Native ClientThe warehouse management server requires: SQL Server Native client

数据仓库管理服务器必须安装在 Windows 的 64 位版本上。The data warehouse management server must be installed on a 64-bit edition of Windows.
Service Manager/数据仓库数据库Service Manager/data warehouse databases Service Manager 或数据仓库数据库要求:SQL Server Reporting Services (SSRS);SQL Server 分析管理对象。The Service Manager or data warehouse databases require: SQL Server Reporting Services (SSRS); SQL Server Analysis Management Objects.

对于托管 Service Manager 数据库、数据仓库数据库、Analysis Services 数据库和 Reporting Services 数据库的计算机,SQL Server 和 Analysis Services 排序规则设置必须相同。The SQL Server and Analysis Services collation settings must be the same for the computers hosting the Service Manager database, data warehouse database, analysis services database, and Reporting Services database.
Service Manager 控制台Service Manager console 控制台要求:Microsoft Report Viewer Redistributable(可在 System Center 媒体上使用):Microsoft Excel(用于在控制台计算机上查看 OLAP 数据多维数据集);适用于 Windows Server 的 .NET Framework 3.5 SP1 ADO.NET Data Services 更新;SQL Server 分析管理对象。The console requires: Microsoft Report Viewer Redistributable (available on System Center media): Microsoft Excel in order to view OLAP data cubes on the console computer; ADO.NET Data Services Update for .NET Framework 3.5 SP1 for Windows Server; SQL Server Analysis Management Objects.

控制台可以安装在 Windows 的 32 位和 64 位版本上。The console can be installed on both 32-bit and 64-bit editions of Windows.
自助服务门户Self-Service portal 自助服务门户服务器要求:Windows 2012 R2 服务器或更高版本;已启用 IIS 角色和 ASP.NET 4.5;SQL Server 分析管理对象。The Self-Service Portal server requires: Windows 2012 R2 server or later; the IIS role and ASP.NET 4.5 enabled; SQL Server Analysis Management Objects.

将服务器计算机加入在其中运行 Service Manager SDK 服务的同一个域。Join the server machine to the same domain where the Service Manager SDK Service is running. 理想情况下位于主或辅助服务器上。Ideally, on the primary or secondary server.
使用自助服务的计算机Machines using self-service 自助服务门户需要上述的屏幕分辨率为 1024 X 768。The Self Service portal needs a screen resolution above 1024 X 768.

支持的浏览器:Microsoft Edge;Microsoft Internet Explorer 10 和 11;Mozilla Firefox 42 及更高版本;Google Chrome 46 及更高版本。Supported browsers: Microsoft Edge; Microsoft Internet Explorer 10 and 11; Mozilla Firefox 42 and later; Google Chrome 46 and later.
SQL Server Reporting ServicesSQL Server Reporting Services 在 SSRS 与数据仓库管理服务器承载于不同计算机上的部署拓扑中,必须向全局程序集缓存添加 Microsoft.EnterpriseManagement.Reporting.CodeIn a deployment topology where the computer hosting SSRS is not on the same computer that hosts the data warehouse management server, you have to add Microsoft.EnterpriseManagement.Reporting.Code to the global assembly cache. 了解手动步骤。Learn about the manual steps.

附加说明Additional notes

  • Operations Manager - Service Manager 能够从 Operations Manager 环境中导入警报和配置项。Operations Manager - Service Manager has the capability to import alerts and configuration items from an Operations Manager environment. 阅读在同一环境中安装 Service Manager 和 Operations Manager。Read about installing both Service Manager and Operations Manager in the same environment. 你可以为 Operations Manager 创建数据市场。You can create a data mart for Operations Manager.

  • Configuration Manager Service Manager 可以从 Configuration Manager 环境导入配置项目。Configuration Manager - Service Manager can import configuration items from a Configuration Manager environment.

  • 网络要求 - 要查看知识文章中的外部内容,承载 Service Manager 控制台的计算机必须可直接或通过代理服务器访问 Internet。Network requirements - To view external content from within knowledge articles, computers that host the Service Manager console must have Internet access, either directly or through a proxy server.

  • SMTP 服务器 - 必须有权访问简单邮件传输协议 (SMTP) 服务器才能使用通知功能以及通过电子邮件创建事件。SMTP server- You must have access to a Simple Mail Transfer Protocol (SMTP) server to use the Notification feature and for incident creation through email.

  • Windows 安全模式 - 如果 Windows Server 以安全模式运行,Service Manager 将无法运行,且 Service Manager 使用的服务无法启动。Windows safe mode- Service Manager doesn't operate and the services used by Service Manager do not start if Windows Server is running in safe mode. 如果尝试在安全模式下手动启动 Service Manager 服务,服务将无法启动并且错误将被写入事件日志中。If you attempt to start the Service Manager services manually while in safe mode, the services fail to start and an error is written into the event log.

SQL Server 要求SQL Server requirements

Microsoft SQL Server 承载 System Center - Service Manager 创建的数据库。Microsoft SQL Server hosts the databases that System Center - Service Manager creates. 此外,System Center 2019-Service Manager 需要 SQL Server Analysis Services (SSAS)以使用 Microsoft 联机分析处理(OLAP)多维数据集。In addition, System Center 2019 - Service Manager requires SQL Server Analysis Services (SSAS) to work with Microsoft Online Analytical Processing (OLAP) cubes. 支持 System Center 2019 Service Manager 报告需要 SQL Server Reporting Services (SSRS)。SQL Server Reporting Services (SSRS) is required to support System Center 2019 - Service Manager reporting.

使用此信息来评估 SQL Server 环境是否准备好支持安装或升级到 System Center 2019。Use this information to evaluate if your SQL Server environment is ready to support the installation of or upgrade to System Center 2019. 无论你部署一个还是多个 System Center 组件,均使用此信息。Use this information whether you are deploying one or multiple components of System Center.

SQL Server 版本支持SQL Server version support

备注

对于 SQL 2017,SM 不支持 SSAS 模式表格For SQL 2017, SM doesn’t support SSAS mode Tabular. 在 SQL Server 2017 的安装过程中将 SSAS 模式选为多维Select the SSAS mode as Multi-dimensional during the installation of SQL Server 2017. 对于 SQL 的受支持版本,请使用 Microsoft 目前支持的服务包。For the supported versions of SQL, use the service packs that are currently in support by Microsoft.

Service ManagerService Manager SQL Server 2016 和 SPSQL Server 2016 and SPs SQL Server 2017SQL Server 2017
Service Manager/数据仓库数据库Service Manager/Data Warehouse database

备注

System Center 2019-Service Manager 不支持MultiSubnetFailover参数。System Center 2019 - Service Manager does not support the MultiSubnetFailover parameter. 此参数未在 System Center 2019-Service Manager 连接字符串中使用。This parameter is not used in System Center 2019 - Service Manager connection strings.

允许更新Allow updates

若要安装或升级 System Center 2019-Service Manager,运行 SQL Server 宿主数据库的计算机必须配置为允许更新。To either install or upgrade System Center 2019 - Service Manager, computers running SQL Server that host databases must be configured to allow updates. 如果不允许更新,系统中心 2019-Service Manager 安装程序将无法完成,并且以下错误消息将在安装的 "创建数据库" 阶段显示:If updates are not allowed, System Center 2019 - Service Manager Setup will not complete and the following error message will appear at the Create database stage of the installation:

执行客户操作时出错: _ExecuteSqlScripts。在进行永久修改之前,此升级尝试失败。升级已成功回滚到系统的原始状态。进行更正后,可以重试此角色的升级。An error occurred while executing a customer action: _ExecuteSqlScripts. This upgrade attempt has failed before permanent modifications were made. Upgrade has successfully rolled back to the original state of the system. Once the corrections are made, you can retry the upgrade for this role.

通过从 SQL Server Management Studio 内执行下列存储过程,你可以在 SQL Server 上检查“ allow updates ”的状态:You can check the status of allow updates on SQL Server by executing the following stored procedure from within SQL Server Management Studio:

sp_configure 'allow updates'

在结果表中,检查“run_value”的值?In the results table, examine the value for "run_value". 如果“run value”的值为 1,请使用以下存储过程将其设置回 0,然后再次运行安装程序?If the value of "run value" is 1, set it back to 0 with the following stored procedure, and then run Setup again.

sp_configure 'allow updates',0 reconfigure with override

针对 Service Manager 数据库的 AlwaysOn 可用性组注意事项AlwaysOn Availability Groups considerations for Service Manager databases

System Center 2019 Service Manager 支持 SQL Server AlwaysOn 可用性组功能。SQL Server AlwaysOn Availability Groups functionality is supported by System Center 2019 - Service Manager.

有关将 Service Manager 与 AlwaysOn 可用性组一起安装的详细信息,请参阅此处For more information about installing Service Manager with AlwaysOn availability groups, refer here.

升级到 SQL 2017Upgrade to SQL 2017

以下步骤提供有关升级到 SQL 2017 的信息。The following steps provide information about upgrading to SQL 2017.

备注

  • 升级到 SQL 2017 的过程会卸载报表服务,请确保迁移所需的报表,例如备份报表数据库和加密密钥。Upgrade process to SQL 2017 uninstalls the reporting services, ensure to migrate required reports such as backup reporting DB and encryption keys.

使用以下步骤从 SQL 2016 升级到 2017Use the following steps to upgrade from SQL 2016 to 2017:

  1. 升级到 SQL 2017。Upgrade to SQL 2017.

  2. 安装 SQL 2017 报表服务 (SSRS),并启动报表服务配置管理器以使用现有报表数据库,还原加密密钥。Install SQL 2017 reporting services (SSRS), and launch the reporting services configuration manager to use the existing reporting DB, restore encryption keys. 配置 Web 服务 URL 和 Web 门户 URL。Configure the Web service URL and Web portal URL .

  3. 在启动 SQL 2017 升级过程之前,对报表服务器 Web 服务虚拟目录和 Web 门户 URL 使用相同的值。Use the same values for reporting server Web service virtual directory and Web portal URL that you had before initiating the upgrade process for SQL 2017.

  4. 根据此处共享的详细信息配置 SSRS。Configure the SSRS as per the details shared here.

  5. [可选] 要启用 CLR 严格安全性,请在每个服务管理器数据库上运行以下脚本。[Optional] To enable CLR strict security, run the following script on each of the service manager databases. 默认情况下,升级到 SQL 2017 后将禁用 CLR 严格安全性。By default, CLR strict security is disabled after you upgrade to SQL 2017.

    -- Do this only for SQL server version 2017 and more
    IF( convert(int, SERVERPROPERTY('ProductMajorVersion')) > 13 )
    BEGIN
    DECLARE @Hash1 BINARY(64), @ClrName1 NVARCHAR(4000);
    set @Hash1 = HASHBYTES(N'SHA2_512', 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    set        @ClrName1 = CONVERT(NVARCHAR(4000), 'Microsoft.EnterpriseManagement.Sql.DataAccessLayer');        
    
    -- Drop trusted assembly if exists
    IF EXISTS (select * from sys.trusted_assemblies where description = @ClrName1)
    BEGIN
    EXEC SYS.sp_drop_trusted_assembly @Hash1
    END        
    
    --Add to trusted assembly
    EXEC SYS.SP_ADD_TRUSTED_ASSEMBLY @Hash1, @ClrName1        
    END
    GO
    
    -- Do this only for SQL server version 2017 and more
    IF( convert(int, SERVERPROPERTY('ProductMajorVersion')) > 13 )
    BEGIN
    DECLARE @Hash BINARY(64), @ClrName NVARCHAR(4000);
    set  @Hash = HASHBYTES(N'SHA2_512', 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    set        @ClrName = CONVERT(NVARCHAR(4000), 'Microsoft.EnterpriseManagement.Sql.UserDefinedDataType');
    
    -- Drop trusted assembly if exists
    IF EXISTS (select * from sys.trusted_assemblies where description = @ClrName)
    BEGIN
    EXEC SYS.sp_drop_trusted_assembly @Hash
    END        
    
    --Add to trusted assembly
    EXEC SYS.SP_ADD_TRUSTED_ASSEMBLY @Hash, @ClrName        
    END
    GO
    

服务器操作系统Server operating system

支持以下版本的 Windows Server 操作系统。The following versions of Windows Server operating system are supported.

System Center 组件System Center component Windows Server 2016 标准版、数据中心版Windows Server 2016 Standard, Datacenter Windows Server 2016 Server CoreWindows Server 2016 Server Core Windows Server 2019 Standard、DatacenterWindows Server 2019 Standard, Datacenter Windows Server 2019 Server CoreWindows Server 2019 Server Core
Service Manager 管理服务器Service Manager Management Server
Service Manager 数据仓库管理服务器Service Manager Data Warehouse Management Server
Service Manager 数据库或数据仓库数据库Service Manager Database or Data Warehouse Database
Service Manager 自助服务门户 (HTML 5)Service Manager Self-Service Portal (HTML 5)

客户端操作系统Client operating system

Service Manager 控制台支持以下 Windows 客户端操作系统版本。The following versions of Windows client operating system are supported for the Service Manager console.

System Center 客户端组件System Center client-side components Windows Server® 2016 Standard,Datacenter EnterpriseWindows Server® 2016 Standard, Datacenter Enterprise Windows Server® 2019 Standard,DatacenterWindows Server® 2019 Standard, Datacenter Windows 10Windows 10
Service Manager 控制台Service Manager Console

支持的 .Net 版本.Net Versions supported

Service Manager 支持以下 .Net 版本。The following versions of .Net are supported for Service Manager.

System Center 1807 组件System Center 1807 component .NET 3.5 SP1.NET 3.5 SP1 .NET 4.NET 4 .NET 4.5.NET 4.5 .NET 4.5.1.NET 4.5.1 .Net 4.5.2.NET 4.5.2 .NET 4.6.NET 4.6
Service Manager 管理服务器Service Manager Management Server
Service Manager 数据仓库管理服务器Service Manager Data Warehouse Management Server
Service Manager 控制台Service Manager console
Service Manager 自助服务门户Service Manager Self-Service Portal  

支持的 PowerShell 版本PowerShell Versions supported

Service Manager 支持以下 PowerShell 版本。The following versions of PowerShell are supported for Service Manager.

System Center 组件System Center Component Windows PowerShell 2.0Windows PowerShell 2.0 Windows PowerShell 3.0Windows PowerShell 3.0 Windows PowerShell 4.0Windows PowerShell 4.0 Windows PowerShell 5.0Windows PowerShell 5.0
Service Manager 控制台Service Manager Console
Service Manager 管理服务器Service Manager Management Server
Service Manager 数据仓库管理服务器Service Manager Data Warehouse Management Server

本文详细介绍 System Center 1807 - Service Manager (SM) 的系统要求。This article details the system requirements for System Center 1807 - Service Manager (SM).

System Center 1807 - Service Manager 的系统要求System requirements for System Center 1807 - Service Manager

以下部分提供了 SM 1807 的常规性能和可伸缩性指南,并推荐了各种工作负荷的硬件配置。The following sections describe the general performance and scalability guidance for SM 1807, and recommend the hardware configurations for a variety of workloads. System Center 1807 具有灵活性和可伸缩性,因此特定方案的硬件要求可能与此处介绍的指导原则有所不同。Because System Center 1807 is built to be flexible and scalable, the hardware requirements for specific scenarios may differ from the guidelines that are presented here.

Service Manager 的容量限制Capacity limits for Service Manager

阅读部署方案的配置,了解 Service Manager 的已测试容量限制。Read Configurations for deployment scenarios to learn about the tested capacity limits of Service Manager.

支持的共存Supported coexistence

为了简化升级,可以将 Service Manager 1807 连接器与以下 System Center 组件一起使用。To help simplify upgrades, you can use Service Manager 1807 connectors with the following System Center components.

  • System Center 2012 R2/2016 Virtual Machine ManagerSystem Center 2012 R2/2016 Virtual Machine manager
  • System Center 2012 R2/2016 OrchestratorSystem Center 2012 R2/2016 Orchestrator
  • System Center 2012 R2/2016 Operations ManagerSystem Center 2012 R2/2016 Operations Manager
  • System Center 2012 R2/2016 Configuration ManagerSystem Center 2012 R2/2016 Configuration Manager
  • System Center Configuration Manager CB 版本-1511、1602、1606、1710、1802、1806和1810System Center Configuration Manager CB releases - 1511, 1602, 1606, 1710, 1802, 1806, and 1810

硬件Hardware

ServersServers 处理器 (min)Processor (min) 处理器 (rec)Processor (rec) RAM (min)RAM (min) RAM (rec)RAM (rec) 硬盘空间 (min)Hard drive space (min) 硬盘空间 (rec)Hard drive space (rec)
Service Manager 管理服务器Service Manager Management Server 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 8 GB8 GB 8 GB8 GB 10 GB10 GB 10 GB10 GB
Service Manager 数据库Service Manager Database 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 GB8 GB 32 GB32 GB 80 GB80 GB 80 GB80 GB
Service Manager 数据仓库管理服务器Service Manager Data Warehouse Management Server 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 8 GB8 GB 16 GB16 GB 10 GB10 GB 10 GB10 GB
Service Manager 数据仓库数据库Service Manager Data Warehouse Databases 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 GB8 GB 32 GB32 GB 400 GB400 GB 400 GB400 GB
Service Manager 控制台Service Manager Console 2 核 2 GHz CPU2-Core 2 GHz CPU 2 核 2 GHz CPU2-Core 2 GHz CPU 4 GB4 GB 4 GB4 GB 10 GB10 GB 10 GB10 GB
Service Manager 自助服务门户(独立)Service Manager Self-Service Portal (standalone) 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 GB8 GB 16 GB16 GB 80 GB80 GB 80 GB80 GB
Service Manager 自助服务门户 + 辅助管理服务器(建议使用)Service Manager Self-Service Portal + Secondary Management Server (Recommended) 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 16 GB16 GB 32 GB32 GB 80 GB80 GB 80 GB80 GB

软件要求Software requirements

组件Component 要求Requirement
Service Manager 管理服务器Service Manager management server 管理服务器要求:适用于 Windows Server 的 .NET Framework 3.5 SP1 ADO.NET Data Services 更新;SQL Server Native Client;可与 Service Manager 媒体一起使用的 Microsoft Report Viewer Redistributable。The management server needs: ADO.NET Data Services Update for .NET Framework 3.5 SP1 for Windows Server; SQL Server Native client; Microsoft Report Viewer Redistributable, which is available with the Service Manager media.

管理服务器必须安装在 Windows 的 64 位版本上。The management server must be installed on a 64-bit edition of Windows.
数据仓库管理服务器Data warehouse management server 仓库管理服务器要求:SQL Server Native ClientThe warehouse management server requires: SQL Server Native client

数据仓库管理服务器必须安装在 Windows 的 64 位版本上。The data warehouse management server must be installed on a 64-bit edition of Windows.
Service Manager/数据仓库数据库Service Manager/data warehouse databases Service Manager 或数据仓库数据库要求:SQL Server Reporting Services (SSRS);SQL Server 分析管理对象。The Service Manager or data warehouse databases require: SQL Server Reporting Services (SSRS); SQL Server Analysis Management Objects.

对于托管 Service Manager 数据库、数据仓库数据库、Analysis Services 数据库和 Reporting Services 数据库的计算机,SQL Server 和 Analysis Services 排序规则设置必须相同。The SQL Server and Analysis Services collation settings must be the same for the computers hosting the Service Manager database, data warehouse database, analysis services database, and Reporting Services database.
Service Manager 控制台Service Manager console 控制台要求:Microsoft Report Viewer Redistributable(可在 System Center 媒体上使用):Microsoft Excel(用于在控制台计算机上查看 OLAP 数据多维数据集);适用于 Windows Server 的 .NET Framework 3.5 SP1 ADO.NET Data Services 更新;SQL Server 分析管理对象。The console requires: Microsoft Report Viewer Redistributable (available on System Center media): Microsoft Excel in order to view OLAP data cubes on the console computer; ADO.NET Data Services Update for .NET Framework 3.5 SP1 for Windows Server; SQL Server Analysis Management Objects.

控制台可以安装在 Windows 的 32 位和 64 位版本上。The console can be installed on both 32-bit and 64-bit editions of Windows.
自助服务门户Self-Service portal 自助服务门户服务器要求:Windows 2012 R2 服务器或更高版本;已启用 IIS 角色和 ASP.NET 4.5;SQL Server 分析管理对象。The Self-Service Portal server requires: Windows 2012 R2 server or later; the IIS role and ASP.NET 4.5 enabled; SQL Server Analysis Management Objects.

将服务器计算机加入在其中运行 Service Manager SDK 服务的同一个域。Join the server machine to the same domain where the Service Manager SDK Service is running. 理想情况下位于主或辅助服务器上。Ideally, on the primary or secondary server.
使用自助服务的计算机Machines using self-service 自助服务门户需要上述的屏幕分辨率为 1024 X 768。The Self Service portal needs a screen resolution above 1024 X 768.

支持的浏览器:Microsoft Edge;Microsoft Internet Explorer 10 和 11;Mozilla Firefox 42 及更高版本;Google Chrome 46 及更高版本。Supported browsers: Microsoft Edge; Microsoft Internet Explorer 10 and 11; Mozilla Firefox 42 and later; Google Chrome 46 and later.
SQL Server Reporting ServicesSQL Server Reporting Services 在 SSRS 与数据仓库管理服务器承载于不同计算机上的部署拓扑中,必须向全局程序集缓存添加 Microsoft.EnterpriseManagement.Reporting.CodeIn a deployment topology where the computer hosting SSRS is not on the same computer that hosts the data warehouse management server, you have to add Microsoft.EnterpriseManagement.Reporting.Code to the global assembly cache. 了解手动步骤。Learn about the manual steps.

附加说明Additional notes

  • Operations Manager - Service Manager 能够从 Operations Manager 环境中导入警报和配置项。Operations Manager - Service Manager has the capability to import alerts and configuration items from an Operations Manager environment. 阅读在同一环境中安装 Service Manager 和 Operations Manager。Read about installing both Service Manager and Operations Manager in the same environment. 你可以为 Operations Manager 创建数据市场。You can create a data mart for Operations Manager.

  • Configuration Manager Service Manager 可以从 Configuration Manager 环境导入配置项目。Configuration Manager - Service Manager can import configuration items from a Configuration Manager environment.

  • 网络要求 - 要查看知识文章中的外部内容,承载 Service Manager 控制台的计算机必须可直接或通过代理服务器访问 Internet。Network requirements - To view external content from within knowledge articles, computers that host the Service Manager console must have Internet access, either directly or through a proxy server.

  • SMTP 服务器 - 必须有权访问简单邮件传输协议 (SMTP) 服务器才能使用通知功能以及通过电子邮件创建事件。SMTP server- You must have access to a Simple Mail Transfer Protocol (SMTP) server to use the Notification feature and for incident creation through email.

  • Windows 安全模式 - 如果 Windows Server 以安全模式运行,Service Manager 将无法运行,且 Service Manager 使用的服务无法启动。Windows safe mode- Service Manager doesn't operate and the services used by Service Manager do not start if Windows Server is running in safe mode. 如果尝试在安全模式下手动启动 Service Manager 服务,服务将无法启动并且错误将被写入事件日志中。If you attempt to start the Service Manager services manually while in safe mode, the services fail to start and an error is written into the event log.

SQL Server 要求SQL Server requirements

Microsoft SQL Server 承载 System Center - Service Manager 创建的数据库。Microsoft SQL Server hosts the databases that System Center - Service Manager creates. 此外,System Center 1807 - Service Manager 需要 SQL Server Analysis Services (SSAS) 以使用 Microsoft 联机分析处理 (OLAP) 多维数据集。In addition, System Center 1807 - Service Manager requires SQL Server Analysis Services (SSAS) to work with Microsoft Online Analytical Processing (OLAP) cubes. 为了支持 System Center 1807 - Service Manager 报表,需要 SQL Server Reporting Services (SSRS)。SQL Server Reporting Services (SSRS) is required to support System Center 1807 - Service Manager reporting.

使用此信息来评估 SQL Server 环境是否准备好支持安装或升级到 System Center 1807。Use this information to evaluate if your SQL Server environment is ready to support the installation of or upgrade to System Center 1807. 无论你部署一个还是多个 System Center 组件,均使用此信息。Use this information whether you are deploying one or multiple components of System Center.

SQL Server 版本支持SQL Server version support

备注

对于 SQL 的受支持版本,请使用 Microsoft 目前支持的服务包。For the supported versions of SQL, use the service packs that are currently in support by Microsoft.

Service ManagerService Manager SQL Server 2012SQL Server 2012 SQL Server 2014 和 SPSQL Server 2014 and SPs SQL Server 2016 和 SPSQL Server 2016 and SPs SQL Server 2017SQL Server 2017
Service Manager/数据仓库数据库Service Manager/Data Warehouse database

备注

System Center 1807 - Service Manager 不支持“MultiSubnetFailover”参数。System Center 1807 - Service Manager does not support the MultiSubnetFailover parameter. System Center 1807 - Service Manager 连接字符串中未使用此参数。This parameter is not used in System Center 1807 - Service Manager connection strings.

允许更新Allow updates

要安装或升级 System Center 1807 - Service Manager,必须对运行 SQL Server 的计算机(用于承载数据库)进行配置以允许更新。To either install or upgrade System Center 1807 - Service Manager, computers running SQL Server that host databases must be configured to allow updates. 如果不允许更新,System Center 1807 - Service Manager 安装程序将无法完成,并且以下错误消息将在安装的“创建数据库”阶段显示:If updates are not allowed, System Center 1807 - Service Manager Setup will not complete and the following error message will appear at the Create database stage of the installation:

执行客户操作时出错: _ExecuteSqlScripts。在进行永久修改之前,此升级尝试失败。升级已成功回滚到系统的原始状态。进行更正后,可以重试此角色的升级。An error occurred while executing a customer action: _ExecuteSqlScripts. This upgrade attempt has failed before permanent modifications were made. Upgrade has successfully rolled back to the original state of the system. Once the corrections are made, you can retry the upgrade for this role.

通过从 SQL Server Management Studio 内执行下列存储过程,你可以在 SQL Server 上检查“ allow updates ”的状态:You can check the status of allow updates on SQL Server by executing the following stored procedure from within SQL Server Management Studio:

sp_configure 'allow updates'

在结果表中,检查“run_value”的值?In the results table, examine the value for "run_value". 如果“run value”的值为 1,请使用以下存储过程将其设置回 0,然后再次运行安装程序?If the value of "run value" is 1, set it back to 0 with the following stored procedure, and then run Setup again.

sp_configure 'allow updates',0 reconfigure with override

针对 Service Manager 数据库的 AlwaysOn 可用性组注意事项AlwaysOn Availability Groups considerations for Service Manager databases

System Center 1807 - Service Manager 支持 SQL Server AlwaysOn 可用性组功能。SQL Server AlwaysOn Availability Groups functionality is supported by System Center 1807 - Service Manager.

有关将 Service Manager 与 AlwaysOn 可用性组一起安装的详细信息,请参阅此处For more information about installing Service Manager with AlwaysOn availability groups, refer here.

升级到 SQL 2017Upgrade to SQL 2017

以下步骤提供有关升级到 SQL 2017 的信息。The following steps provide information about upgrading to SQL 2017.

备注

  • SM 1807 仅支持升级自 SQL 2016 的 SQL 2017。With SM 1807, SQL 2017 is supported only if it is upgraded from SQL 2016. 不支持使用 SM 1807 全新安装 SQL 2017。Fresh installation of SQL 2017 with SM 1807 is not supported.
  • 具有 SM 1801 部署和 SQL 2016 的用户需要应用 SM 1807,然后升级到 SQL 2017。Users with SM 1801 deployment and SQL 2016 needs to apply SM 1807 and then upgrade to SQL 2017 .
  • 升级到 SQL 2017 的过程会卸载报表服务,请确保迁移所需的报表,例如备份报表数据库和加密密钥。Upgrade process to SQL 2017 uninstalls the reporting services, ensure to migrate required reports such as backup reporting DB and encryption keys.

使用以下步骤从 SQL 2016 升级到 2017Use the following steps to upgrade from SQL 2016 to 2017:

  1. 升级到 SQL 2017。Upgrade to SQL 2017.

  2. 安装 SQL 2017 报表服务 (SSRS),并启动报表服务配置管理器以使用现有报表数据库,还原加密密钥。Install SQL 2017 reporting services (SSRS), and launch the reporting services configuration manager to use the existing reporting DB, restore encryption keys. 配置 Web 服务 URL 和 Web 门户 URL。Configure the Web service URL and Web portal URL .

  3. 在启动 SQL 2017 升级过程之前,对报表服务器 Web 服务虚拟目录和 Web 门户 URL 使用相同的值。Use the same values for reporting server Web service virtual directory and Web portal URL that you had before initiating the upgrade process for SQL 2017.

  4. 根据此处共享的详细信息配置 SSRS。Configure the SSRS as per the details shared here.

  5. [可选] 要启用 CLR 严格安全性,请在每个服务管理器数据库上运行以下脚本。[Optional] To enable CLR strict security, run the following script on each of the service manager databases.

    默认情况下,升级到 SQL 2017 后将禁用 CLR 严格安全性。By default, CLR strict security is disabled after you upgrade to SQL 2017.

    -- Do this only for SQL server version 2017 and more
    IF( convert(int, SERVERPROPERTY('ProductMajorVersion')) > 13 )
    BEGIN
    DECLARE @Hash1 BINARY(64), @ClrName1 NVARCHAR(4000);
    set @Hash1 = HASHBYTES(N'SHA2_512', 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00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000002000000c000000603b00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000);
    set        @ClrName1 = CONVERT(NVARCHAR(4000), 'Microsoft.EnterpriseManagement.Sql.DataAccessLayer');        
    
    -- Drop trusted assembly if exists
    IF EXISTS (select * from sys.trusted_assemblies where description = @ClrName1)
    BEGIN
    EXEC SYS.sp_drop_trusted_assembly @Hash1
    END        
    
    --Add to trusted assembly
    EXEC SYS.SP_ADD_TRUSTED_ASSEMBLY @Hash1, @ClrName1        
    END
    GO
    
    -- Do this only for SQL server version 2017 and more
    IF( convert(int, SERVERPROPERTY('ProductMajorVersion')) > 13 )
    BEGIN
    DECLARE @Hash BINARY(64), @ClrName NVARCHAR(4000);
    set  @Hash = HASHBYTES(N'SHA2_512', 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    set        @ClrName = CONVERT(NVARCHAR(4000), 'Microsoft.EnterpriseManagement.Sql.UserDefinedDataType');
    
    -- Drop trusted assembly if exists
    IF EXISTS (select * from sys.trusted_assemblies where description = @ClrName)
    BEGIN
    EXEC SYS.sp_drop_trusted_assembly @Hash
    END        
    
    --Add to trusted assembly
    EXEC SYS.SP_ADD_TRUSTED_ASSEMBLY @Hash, @ClrName        
    END
    GO
    

服务器操作系统Server operating system

支持以下版本的 Windows Server 操作系统。The following versions of Windows Server operating system are supported.

System Center 组件System Center component Windows Server 2012 Standard、DatacenterWindows Server 2012 Standard, Datacenter Windows Server 2012 R2 标准版、数据中心版Windows Server 2012 R2 Standard, Datacenter Windows Server 2016Windows Server 2016 Windows Server 2016(带有桌面体验的服务器)Windows Server 2016 (Server with Desktop Experience) Windows Server 2016 Nano 服务器Windows Server 2016 Nano Server
Service Manager 管理服务器Service Manager Management Server
Service Manager 数据仓库管理服务器Service Manager Data Warehouse Management Server
Service Manager 数据库或数据仓库数据库Service Manager Database or Data Warehouse Database
Service Manager 自助服务门户 (HTML 5)Service Manager Self-Service Portal (HTML 5)  

客户端操作系统Client operating system

Service Manager 控制台支持以下 Windows 客户端操作系统版本。The following versions of Windows client operating system are supported for the Service Manager console.

System Center 客户端组件System Center client-side components Windows® 7Windows® 7 Windows® 8Windows® 8 Windows® 8.1Windows® 8.1 Windows Server® 2008 R2 SP1Windows Server® 2008 R2 SP1 Windows Server® 2012Windows Server® 2012 Windows Server® 2012 R2 标准版、数据中心版Windows Server® 2012 R2 Standard, Datacenter Windows 10 企业版Windows 10 Enterprise Windows Server® 2016 标准版、数据中心版Windows Server® 2016 Standard, Datacenter
Service Manager 控制台Service Manager Console

支持的 .Net 版本.Net Versions supported

Service Manager 支持以下 .Net 版本。The following versions of .Net are supported for Service Manager.

System Center 1807 组件System Center 1807 component .NET 3.5 SP1.NET 3.5 SP1 .NET 4.NET 4 .NET 4.5.NET 4.5 .NET 4.5.1.NET 4.5.1 .Net 4.5.2.NET 4.5.2 .NET 4.6.NET 4.6
Service Manager 管理服务器Service Manager Management Server
Service Manager 数据仓库管理服务器Service Manager Data Warehouse Management Server
Service Manager 控制台Service Manager console
Service Manager 自助服务门户Service Manager Self-Service Portal  

支持的 PowerShell 版本PowerShell Versions supported

Service Manager 支持以下 PowerShell 版本。The following versions of PowerShell are supported for Service Manager.

System Center 组件System Center Component Windows PowerShell 2.0Windows PowerShell 2.0 Windows PowerShell 3.0Windows PowerShell 3.0 Windows PowerShell 4.0Windows PowerShell 4.0 Windows PowerShell 5.0Windows PowerShell 5.0
Service Manager 控制台Service Manager Console
Service Manager 管理服务器Service Manager Management Server
Service Manager 数据仓库管理服务器Service Manager Data Warehouse Management Server

本文详细介绍 System Center 1801 - Service Manager (SM) 的系统要求。This article details the system requirements for System Center 1801 - Service Manager (SM).

本文详细介绍 System Center 2016 - Service Manager (SM) 的系统要求。This article details the system requirements for System Center 2016 - Service Manager (SM).

System Center 1801 - Service Manager 的系统要求System requirements for System Center 1801 - Service Manager

以下部分描述了 SM 1801 的常规性能和可伸缩性指南,并推荐了适用于各种工作负荷的硬件配置。The following sections describe the general performance and scalability guidance for SM 1801, and recommend the hardware configurations for a variety of workloads. System Center 1801 具有灵活性和可伸缩性,因此特定方案的硬件要求可能与此处介绍的指导原则有所不同。Because System Center 1801 is built to be flexible and scalable, the hardware requirements for specific scenarios may differ from the guidelines that are presented here.

Service Manager 的容量限制Capacity limits for Service Manager

阅读部署方案的配置,了解 Service Manager 的已测试容量限制。Read Configurations for deployment scenarios to learn about the tested capacity limits of Service Manager.

支持的共存Supported coexistence

为了简化升级,可以将 Service Manager 1801 连接器与以下 System Center 组件一起使用。To help simplify upgrades, you can use Service Manager 1801 connectors with the following System Center components.

  • System Center 2012 R2/2016 Virtual Machine ManagerSystem Center 2012 R2/2016 Virtual Machine manager
  • System Center 2012 R2/2016 OrchestratorSystem Center 2012 R2/2016 Orchestrator
  • System Center 2012 R2/2016 Operations ManagerSystem Center 2012 R2/2016 Operations Manager
  • System Center 2012 R2/2016 Configuration ManagerSystem Center 2012 R2/2016 Configuration Manager
  • System Center Configuration Manager CB 版本 - 1511、1602、1606 和 1710System Center Configuration Manager CB releases - 1511, 1602, 1606 and 1710

硬件Hardware

ServersServers 处理器 (min)Processor (min) 处理器 (rec)Processor (rec) RAM (min)RAM (min) RAM (rec)RAM (rec) 硬盘空间 (min)Hard drive space (min) 硬盘空间 (rec)Hard drive space (rec)
Service Manager 管理服务器Service Manager Management Server 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 8 GB8 GB 8 GB8 GB 10 GB10 GB 10 GB10 GB
Service Manager 数据库Service Manager Database 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 GB8 GB 32 GB32 GB 80 GB80 GB 80 GB80 GB
Service Manager 数据仓库管理服务器Service Manager Data Warehouse Management Server 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 8 GB8 GB 16 GB16 GB 10 GB10 GB 10 GB10 GB
Service Manager 数据仓库数据库Service Manager Data Warehouse Databases 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 GB8 GB 32 GB32 GB 400 GB400 GB 400 GB400 GB
Service Manager 控制台Service Manager Console 2 核 2 GHz CPU2-Core 2 GHz CPU 2 核 2 GHz CPU2-Core 2 GHz CPU 4 GB4 GB 4 GB4 GB 10 GB10 GB 10 GB10 GB
Service Manager 自助服务门户(独立)Service Manager Self-Service Portal (standalone) 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 GB8 GB 16 GB16 GB 80 GB80 GB 80 GB80 GB
Service Manager 自助服务门户 + 辅助管理服务器(建议使用)Service Manager Self-Service Portal + Secondary Management Server (Recommended) 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 16 GB16 GB 32 GB32 GB 80 GB80 GB 80 GB80 GB

软件要求Software requirements

组件Component 要求Requirement
Service Manager 管理服务器Service Manager management server 管理服务器要求:适用于 Windows Server 的 .NET Framework 3.5 SP1 ADO.NET Data Services 更新;SQL Server Native Client;可与 Service Manager 媒体一起使用的 Microsoft Report Viewer Redistributable。The management server needs: ADO.NET Data Services Update for .NET Framework 3.5 SP1 for Windows Server; SQL Server Native client; Microsoft Report Viewer Redistributable, which is available with the Service Manager media.

管理服务器必须安装在 Windows 的 64 位版本上。The management server must be installed on a 64-bit edition of Windows.
数据仓库管理服务器Data warehouse management server 仓库管理服务器要求:SQL Server Native ClientThe warehouse management server requires: SQL Server Native client

数据仓库管理服务器必须安装在 Windows 的 64 位版本上。The data warehouse management server must be installed on a 64-bit edition of Windows.
Service Manager/数据仓库数据库Service Manager/data warehouse databases Service Manager 或数据仓库数据库要求:SQL Server Reporting Services (SSRS);SQL Server 分析管理对象。The Service Manager or data warehouse databases require: SQL Server Reporting Services (SSRS); SQL Server Analysis Management Objects.

对于托管 Service Manager 数据库、数据仓库数据库、Analysis Services 数据库和 Reporting Services 数据库的计算机,SQL Server 和 Analysis Services 排序规则设置必须相同。The SQL Server and Analysis Services collation settings must be the same for the computers hosting the Service Manager database, data warehouse database, analysis services database, and Reporting Services database.
Service Manager 控制台Service Manager console 控制台要求:Microsoft Report Viewer Redistributable(可在 System Center 媒体上使用):Microsoft Excel(用于在控制台计算机上查看 OLAP 数据多维数据集);适用于 Windows Server 的 .NET Framework 3.5 SP1 ADO.NET Data Services 更新;SQL Server 分析管理对象。The console requires: Microsoft Report Viewer Redistributable (available on System Center media): Microsoft Excel in order to view OLAP data cubes on the console computer; ADO.NET Data Services Update for .NET Framework 3.5 SP1 for Windows Server; SQL Server Analysis Management Objects.

控制台可以安装在 Windows 的 32 位和 64 位版本上。The console can be installed on both 32-bit and 64-bit editions of Windows.
自助服务门户Self-Service portal 自助服务门户服务器要求:Windows 2012 R2 服务器或更高版本;已启用 IIS 角色和 ASP.NET 4.5;SQL Server 分析管理对象。The Self-Service Portal server requires: Windows 2012 R2 server or later; the IIS role and ASP.NET 4.5 enabled; SQL Server Analysis Management Objects.

将服务器计算机加入在其中运行 Service Manager SDK 服务的同一个域。Join the server machine to the same domain where the Service Manager SDK Service is running. 理想情况下位于主或辅助服务器上。Ideally, on the primary or secondary server.
使用自助服务的计算机Machines using self-service 自助服务门户需要上述的屏幕分辨率为 1024 X 768。The Self Service portal needs a screen resolution above 1024 X 768.

支持的浏览器:Microsoft Edge;Microsoft Internet Explorer 10 和 11;Mozilla Firefox 42 及更高版本;Google Chrome 46 及更高版本。Supported browsers: Microsoft Edge; Microsoft Internet Explorer 10 and 11; Mozilla Firefox 42 and later; Google Chrome 46 and later.
SQL Server Reporting ServicesSQL Server Reporting Services 在 SSRS 与数据仓库管理服务器承载于不同计算机上的部署拓扑中,必须向全局程序集缓存添加 Microsoft.EnterpriseManagement.Reporting.CodeIn a deployment topology where the computer hosting SSRS is not on the same computer that hosts the data warehouse management server, you have to add Microsoft.EnterpriseManagement.Reporting.Code to the global assembly cache. 了解手动步骤。Learn about the manual steps.

附加说明Additional notes

  • Operations Manager - Service Manager 能够从 Operations Manager 环境中导入警报和配置项。Operations Manager - Service Manager has the capability to import alerts and configuration items from an Operations Manager environment. 阅读在同一环境中安装 Service Manager 和 Operations Manager。Read about installing both Service Manager and Operations Manager in the same environment. 你可以为 Operations Manager 创建数据市场。You can create a data mart for Operations Manager.

  • Configuration Manager Service Manager 可以从 Configuration Manager 环境导入配置项目。Configuration Manager - Service Manager can import configuration items from a Configuration Manager environment.

  • 网络要求 - 要查看知识文章中的外部内容,承载 Service Manager 控制台的计算机必须可直接或通过代理服务器访问 Internet。Network requirements - To view external content from within knowledge articles, computers that host the Service Manager console must have Internet access, either directly or through a proxy server.

  • SMTP 服务器 - 必须有权访问简单邮件传输协议 (SMTP) 服务器才能使用通知功能以及通过电子邮件创建事件。SMTP server- You must have access to a Simple Mail Transfer Protocol (SMTP) server to use the Notification feature and for incident creation through email.

  • Windows 安全模式 - 如果 Windows Server 以安全模式运行,Service Manager 将无法运行,且 Service Manager 使用的服务无法启动。Windows safe mode- Service Manager doesn't operate and the services used by Service Manager do not start if Windows Server is running in safe mode. 如果尝试在安全模式下手动启动 Service Manager 服务,服务将无法启动并且错误将被写入事件日志中。If you attempt to start the Service Manager services manually while in safe mode, the services fail to start and an error is written into the event log.

SQL Server 要求SQL Server requirements

Microsoft SQL Server 承载 System Center - Service Manager 创建的数据库。Microsoft SQL Server hosts the databases that System Center - Service Manager creates. 此外,System Center 1801 - Service Manager 需要 SQL Server Analysis Services (SSAS) 才能使用 Microsoft 联机分析处理 (OLAP) 多维数据集。In addition, System Center 1801 - Service Manager requires SQL Server Analysis Services (SSAS) to work with Microsoft Online Analytical Processing (OLAP) cubes. 为了支持 System Center 1801 - Service Manager 报表,需要 SQL Server Reporting Services (SSRS)。SQL Server Reporting Services (SSRS) is required to support System Center 1801 - Service Manager reporting.

使用此信息来评估 SQL Server 环境是否准备好支持安装或升级到 System Center 1801。Use this information to evaluate if your SQL Server environment is ready to support the installation of or upgrade to System Center 1801. 无论你部署一个还是多个 System Center 组件,均使用此信息。Use this information whether you are deploying one or multiple components of System Center.

SQL Server 版本支持SQL Server version support

备注

对于 SQL 的受支持版本,请使用 Microsoft 目前支持的服务包。For the supported versions of SQL, use the service packs that are currently in support by Microsoft.

Service ManagerService Manager SQL Server 2012SQL Server 2012 SQL Server 2014 和 SPSQL Server 2014 and SPs SQL Server 2016 和 SPSQL Server 2016 and SPs
Service Manager/数据仓库数据库Service Manager/Data Warehouse database

备注

System Center 1801 - Service Manager 不支持 MultiSubnetFailover 参数。System Center 1801 - Service Manager does not support the MultiSubnetFailover parameter. System Center 1801 - Service Manager 连接字符串中未使用此参数。This parameter is not used in System Center 1801 - Service Manager connection strings.

允许更新Allow updates

要安装或升级 System Center 1801 - Service Manager,必须对运行 SQL Server 的计算机(用于承载数据库)进行配置以允许更新。To either install or upgrade System Center 1801 - Service Manager, computers running SQL Server that host databases must be configured to allow updates. 如果不允许更新,System Center 1801 - Service Manager 安装程序将无法完成,并且以下错误消息将在安装的“创建数据库”阶段显示:If updates are not allowed, System Center 1801 - Service Manager Setup will not complete and the following error message will appear at the Create database stage of the installation:

执行客户操作时出错: _ExecuteSqlScripts。在进行永久修改之前,此升级尝试失败。升级已成功回滚到系统的原始状态。进行更正后,可以重试此角色的升级。An error occurred while executing a customer action: _ExecuteSqlScripts. This upgrade attempt has failed before permanent modifications were made. Upgrade has successfully rolled back to the original state of the system. Once the corrections are made, you can retry the upgrade for this role.

通过从 SQL Server Management Studio 内执行下列存储过程,你可以在 SQL Server 上检查“ allow updates ”的状态:You can check the status of allow updates on SQL Server by executing the following stored procedure from within SQL Server Management Studio:

sp_configure 'allow updates'

在结果表中,检查“run_value”的值?In the results table, examine the value for "run_value". 如果“run value”的值为 1,请使用以下存储过程将其设置回 0,然后再次运行安装程序?If the value of "run value" is 1, set it back to 0 with the following stored procedure, and then run Setup again.

sp_configure 'allow updates',0 reconfigure with override

针对 Service Manager 数据库的 AlwaysOn 可用性组注意事项AlwaysOn Availability Groups considerations for Service Manager databases

System Center 1801 - Service Manager 支持 SQL Server AlwaysOn 可用性组功能。SQL Server AlwaysOn Availability Groups functionality is supported by System Center 1801 - Service Manager.

有关将 Service Manager 与 AlwaysOn 可用性组一起安装的详细信息,请参阅此处For more information about installing Service Manager with AlwaysOn availability groups, refer here.

服务器操作系统Server operating system

支持以下版本的 Windows Server 操作系统。The following versions of Windows Server operating system are supported.

System Center 组件System Center component Windows Server 2012 Standard、DatacenterWindows Server 2012 Standard, Datacenter Windows Server 2012 R2 标准版、数据中心版Windows Server 2012 R2 Standard, Datacenter Windows Server 2016Windows Server 2016 Windows Server 2016(带有桌面体验的服务器)Windows Server 2016 (Server with Desktop Experience) Windows Server 2016 Nano 服务器Windows Server 2016 Nano Server
Service Manager 管理服务器Service Manager Management Server
Service Manager 数据仓库管理服务器Service Manager Data Warehouse Management Server
Service Manager 数据库或数据仓库数据库Service Manager Database or Data Warehouse Database
Service Manager 自助服务门户 (HTML 5)Service Manager Self-Service Portal (HTML 5)  

客户端操作系统Client operating system

Service Manager 控制台支持以下 Windows 客户端操作系统版本。The following versions of Windows client operating system are supported for the Service Manager console.

System Center 客户端组件System Center client-side components Windows® 7Windows® 7 Windows® 8Windows® 8 Windows® 8.1Windows® 8.1 Windows Server® 2008 R2 SP1Windows Server® 2008 R2 SP1 Windows Server® 2012Windows Server® 2012 Windows Server® 2012 R2 标准版、数据中心版Windows Server® 2012 R2 Standard, Datacenter Windows 10 企业版Windows 10 Enterprise Windows Server® 2016 标准版、数据中心版Windows Server® 2016 Standard, Datacenter
Service Manager 控制台Service Manager Console

支持的 .Net 版本.Net Versions supported

Service Manager 支持以下 .Net 版本。The following versions of .Net are supported for Service Manager.

System Center 1801 组件System Center 1801 component .NET 3.5 SP1.NET 3.5 SP1 .NET 4.NET 4 .NET 4.5.NET 4.5 .NET 4.5.1.NET 4.5.1 .Net 4.5.2.NET 4.5.2 .NET 4.6.NET 4.6
Service Manager 管理服务器Service Manager Management Server
Service Manager 数据仓库管理服务器Service Manager Data Warehouse Management Server
Service Manager 控制台Service Manager console
Service Manager 自助服务门户Service Manager Self-Service Portal  

支持的 PowerShell 版本PowerShell Versions supported

Service Manager 支持以下 PowerShell 版本。The following versions of PowerShell are supported for Service Manager.

System Center 组件System Center Component Windows PowerShell 2.0Windows PowerShell 2.0 Windows PowerShell 3.0Windows PowerShell 3.0 Windows PowerShell 4.0Windows PowerShell 4.0 Windows PowerShell 5.0Windows PowerShell 5.0
Service Manager 控制台Service Manager Console
Service Manager 管理服务器Service Manager Management Server
Service Manager 数据仓库管理服务器Service Manager Data Warehouse Management Server

System Center 2016 - Service Manager 的系统要求System requirements for System Center 2016 - Service Manager

以下部分描述了 SM 2016 的常规性能和可伸缩性指南,并推荐了适用于各种工作负荷的硬件配置。The following sections describe the general performance and scalability guidance for SM 2016, and recommend the hardware configurations for a variety of workloads. System Center 2016 具有灵活性和可伸缩性,因此特定方案的硬件要求可能与此处介绍的指导原则有所不同。Because System Center 2016 is built to be flexible and scalable, the hardware requirements for specific scenarios may differ from the guidelines that are presented here.

Service Manager 的容量限制Capacity limits for Service Manager

了解各种 Service Manager 部署方案的已测试容量限制。Learn about the tested capacity limits for various Service Manager deployment scenarios.

支持的共存Supported coexistence

为了简化升级,可以将以下 Service Manager 2016 连接器与 System Center 2012 R2 组件一起使用。To help simplify upgrades, you can use the following Service Manager 2016 connectors with System Center 2012 R2 components.

  • System Center 2012 R2 Virtual Machine ManagerSystem Center 2012 R2 Virtual Machine manager
  • System Center 2012 R2 OrchestratorSystem Center 2012 R2 Orchestrator
  • System Center 2012 R2 Operations ManagerSystem Center 2012 R2 Operations Manager
  • System Center 2012 R2 Configuration ManagerSystem Center 2012 R2 Configuration Manager
  • System Center Configuration Manager (SCCM) CB 版本 - 1511、1602、1606 和 1710。System Center Configuration Manager (SCCM) CB releases - 1511, 1602, 1606 and 1710. UR5 及更高版本支持 SCCM 1802 和1806。UR5 and later supports SCCM 1802 and 1806.

硬件Hardware

ServerServer 处理器 (min)Processor (min) 处理器 (rec)Processor (rec) RAM (min)RAM (min) RAM (rec)RAM (rec) 硬盘空间 (min)Hard drive space (min) 硬盘空间 (rec)Hard drive space (rec)
Service Manager 管理服务器Service Manager Management Server 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 8 GB8 GB 8 GB8 GB 10 GB10 GB 10 GB10 GB
Service Manager 数据库Service Manager Database 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 GB8 GB 32 GB32 GB 80 GB80 GB 80 GB80 GB
Service Manager 数据仓库管理服务器Service Manager Data Warehouse Management Server 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 8 GB8 GB 16 GB16 GB 10 GB10 GB 10 GB10 GB
Service Manager 数据仓库数据库Service Manager Data Warehouse Databases 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 GB8 GB 32 GB32 GB 400 GB400 GB 400 GB400 GB
Service Manager 控制台Service Manager Console 2 核 2 GHz CPU2-Core 2 GHz CPU 2 核 2 GHz CPU2-Core 2 GHz CPU 4 GB4 GB 4 GB4 GB 10 GB10 GB 10 GB10 GB
Service Manager 自助服务门户(独立)Service Manager Self-Service Portal (standalone) 4 核 2.66 GHz CPU4-Core 2.66 GHz CPU 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 GB8 GB 16 GB16 GB 80 GB80 GB 80 GB80 GB
Service Manager 自助服务门户 + 辅助管理服务器(建议使用)Service Manager Self-Service Portal + Secondary Management Server (Recommended) 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 8 核 2.66 GHz CPU8-Core 2.66 GHz CPU 16 GB16 GB 32 GB32 GB 80 GB80 GB 80 GB80 GB

服务器操作系统Server operating system

支持以下版本的 Windows Server 操作系统。The following versions of Windows Server operating system are supported.

System Center 组件System Center component Windows Server 2012 Standard、DatacenterWindows Server 2012 Standard, Datacenter Windows Server 2012 R2 标准版、数据中心版Windows Server 2012 R2 Standard, Datacenter Windows Server 2016Windows Server 2016 Windows Server 2016(带有桌面体验的服务器)Windows Server 2016 (Server with Desktop Experience) Windows Server 2016 Nano 服务器Windows Server 2016 Nano Server
Service Manager 管理服务器Service Manager Management Server
Service Manager 数据仓库管理服务器Service Manager Data Warehouse Management Server
Service Manager 数据库或数据仓库数据库Service Manager Database or Data Warehouse Database
Service Manager 自助服务门户 (HTML 5)Service Manager Self-Service Portal (HTML 5)  

客户端操作系统Client operating system

Service Manager 控制台支持以下 Windows 客户端操作系统版本。The following versions of Windows client operating system are supported for the Service Manager console.

System Center 客户端组件System Center client-side components Windows® 7Windows® 7 Windows® 8Windows® 8 Windows® 8.1Windows® 8.1 Windows Server® 2008 R2 SP1Windows Server® 2008 R2 SP1 Windows Server® 2012Windows Server® 2012 Windows Server® 2012 R2 标准版、数据中心版Windows Server® 2012 R2 Standard, Datacenter Windows 10 企业版Windows 10 Enterprise Windows Server® 2016 标准版、数据中心版Windows Server® 2016 Standard, Datacenter
Service Manager 控制台Service Manager Console

.Net 版本.Net versions

Service Manager 支持以下 .Net 版本。The following versions of .Net are supported for Service Manager.

System Center 2016 组件System Center 2016 component .NET 3.5 SP1.NET 3.5 SP1 .NET 4.NET 4 .NET 4.5.NET 4.5 .NET 4.5.1.NET 4.5.1 .Net 4.5.2.NET 4.5.2 .NET 4.6.NET 4.6
Service Manager 管理服务器Service Manager Management Server
Service Manager 数据仓库管理服务器Service Manager Data Warehouse Management Server
Service Manager 控制台Service Manager console
Service Manager 自助服务门户Service Manager Self-Service Portal  

支持的 PowerShell 版本PowerShell Versions supported

Service Manager 支持以下 PowerShell 版本。The following versions of PowerShell are supported for Service Manager.

System Center 组件System Center Component Windows PowerShell 2.0Windows PowerShell 2.0 Windows PowerShell 3.0Windows PowerShell 3.0 Windows PowerShell 4.0Windows PowerShell 4.0 Windows PowerShell 5.0Windows PowerShell 5.0
Service Manager 控制台Service Manager Console
Service Manager 管理服务器Service Manager Management Server
Service Manager 数据仓库管理服务器Service Manager Data Warehouse Management Server

软件要求Software requirements

组件Component 要求Requirement
Service Manager 管理服务器Service Manager management server 管理服务器要求:适用于 Windows Server 的 .NET Framework 3.5 SP1 ADO.NET Data Services 更新;SQL Server Native Client;可与 Service Manager 媒体一起使用的 Microsoft Report Viewer Redistributable。The management server needs: ADO.NET Data Services Update for .NET Framework 3.5 SP1 for Windows Server; SQL Server Native client; Microsoft Report Viewer Redistributable, which is available with the Service Manager media.

管理服务器必须安装在 Windows 的 64 位版本上。The management server must be installed on a 64-bit edition of Windows.
数据仓库管理服务器Data warehouse management server 仓库管理服务器要求:SQL Server Native ClientThe warehouse management server requires: SQL Server Native client

数据仓库管理服务器必须安装在 Windows 的 64 位版本上。The data warehouse management server must be installed on a 64-bit edition of Windows.
Service Manager/数据仓库数据库Service Manager/data warehouse databases Service Manager 或数据仓库数据库要求:SQL Server Reporting Services (SSRS);SQL Server 分析管理对象。The Service Manager or data warehouse databases require: SQL Server Reporting Services (SSRS); SQL Server Analysis Management Objects.

对于托管 Service Manager 数据库、数据仓库数据库、Analysis Services 数据库和 Reporting Services 数据库的计算机,SQL Server 和 Analysis Services 排序规则设置必须相同。The SQL Server and Analysis Services collation settings must be the same for the computers hosting the Service Manager database, data warehouse database, analysis services database, and Reporting Services database.
Service Manager 控制台Service Manager console 控制台要求:Microsoft Report Viewer Redistributable(可在 System Center 媒体上使用):Microsoft Excel(用于在控制台计算机上查看 OLAP 数据多维数据集);适用于 Windows Server 的 .NET Framework 3.5 SP1 ADO.NET Data Services 更新;SQL Server 分析管理对象The console requires: Microsoft Report Viewer Redistributable (available on System Center media): Microsoft Excel in order view OLAP data cubes on the console computer; ADO.NET Data Services Update for .NET Framework 3.5 SP1 for Windows Server; SQL Server Analysis Management Objects

控制台可以安装在 Windows 的 32 位和 64 位版本上。The console can be installed on both 32-bit and 64-bit editions of Windows.
自助服务门户Self-Service portal 自助服务门户服务器要求:Windows 2012 R2 服务器或更高版本;已启用 IIS 角色和 ASP.NET 4.5;SQL Server 分析管理对象The Self-Service Portal server requires: Windows 2012 R2 server or later; the IIS role and ASP.NET 4.5 enabled; SQL Server Analysis Management Objects

将服务器计算机加入在其中运行 Service Manager SDK 服务的同一个域。Join the server machine to the same domain where the Service Manager SDK Service is running. 理想情况下位于主或辅助服务器上。Ideally, on the primary or secondary server.
使用自助服务的计算机Machines using self-service 自助服务门户需要上述的屏幕分辨率为 1024 X 768。The Self Service portal needs a screen resolution above 1024 X 768.

支持的浏览器:Microsoft Edge;Microsoft Internet Explorer 10 和 11;Mozilla Firefox 42 及更高版本;Google Chrome 46 及更高版本Supported browsers: Microsoft Edge; Microsoft Internet Explorer 10 and 11; Mozilla Firefox 42 and later; Google Chrome 46 and later
SQL Server Reporting ServicesSQL Server Reporting Services 在 SSRS 与数据仓库管理服务器承载于不同计算机上的部署拓扑中,必须向全局程序集缓存添加 Microsoft.EnterpriseManagement.Reporting.CodeIn a deployment topology where the computer hosting SSRS is not on the same computer that hosts the data warehouse management server, you have to add Microsoft.EnterpriseManagement.Reporting.Code to the global assembly cache. 了解手动步骤。Learn about the manual steps.
Operations ManagerOperations Manager Service Manager 能够从 Operations Manager 环境中导入警报和配置项。Service Manager has the capability to import alerts and configuration items from an Operations Manager environment. 阅读在同一环境中安装 Service Manager 和 Operations Manager。Read about installing both Service Manager and Operations Manager in the same environment.

你可以为 Operations Manager 创建数据市场。You can create a data mart for Operations Manager.
Configuration ManagerConfiguration Manager Service Manager 可以从 Configuration Manager 环境导入配置项目。Service Manager can import configuration items from a Configuration Manager environment.
网络要求Network requirements 要查看知识文章中的外部内容,承载 Service Manager 控制台的计算机必须可直接或通过代理服务器访问 Internet。To view external content from within knowledge articles, computers that host the Service Manager console must have Internet access, either directly or through a proxy server.
SMTP 服务器SMTP server 必须有权访问简单邮件传输协议 (SMTP) 服务器才能使用通知功能以及通过电子邮件创建事件。You must have access to a Simple Mail Transfer Protocol (SMTP) server to use the Notification feature and for incident creation through email.
Windows 安全模式Windows safe mode 如果 Windows Server 以安全模式运行,Service Manager 将无法运行,且 Service Manager 使用的服务无法启动。Service Manager doesn't operate and the services used by Service Manager do not start if Windows Server is running in safe mode. 如果尝试在安全模式下手动启动 Service Manager 服务,服务将无法启动并且错误将被写入事件日志中。If you attempt to start the Service Manager services manually while in safe mode, the services fail to start and an error is written into the event log.

Microsoft SQL Server 承载 System Center 2016 - Service Manager 创建的数据库。Microsoft SQL Server hosts the databases that System Center 2016 - Service Manager creates. 此外,System Center 2016 - Service Manager 需要 SQL Server Analysis Services (SSAS) 才能使用 Microsoft 联机分析处理 (OLAP) 多维数据集。In addition, System Center 2016 - Service Manager requires SQL Server Analysis Services (SSAS) to work with Microsoft Online Analytical Processing (OLAP) cubes. 为了支持 System Center 2016 - Service Manager 报表,需要 SQL Server Reporting Services (SSRS)。SQL Server Reporting Services (SSRS) is required to support System Center 2016 - Service Manager reporting.

使用此信息来评估 SQL Server 环境是否准备好支持安装或升级到 System Center 2016。Use this information to evaluate if your SQL Server environment is ready to support the installation of or upgrade to System Center 2016. 无论你部署一个还是多个 System Center 组件,均使用此信息。Use this information whether you are deploying one or multiple components of System Center.

SQL Server 版本SQL Server versions

下表汇总了对 SQL Server 64 位 Enterprise 和 Standard 版本的支持。The following table summarizes the support for SQL Server 64-bit Enterprise and Standard versions.

备注

对于 SQL 的受支持版本,请使用 Microsoft 目前支持的服务包。For the supported versions of SQL, use the service packs that are currently in support by Microsoft.

Service ManagerService Manager SQL Server 2012SQL Server 2012 SQL Server 2014 和 SPSQL Server 2014 and SPs SQL Server 2016 和 SPSQL Server 2016 and SPs
Service Manager/数据仓库数据库Service Manager/Data Warehouse database
  • System Center 2016 - Service Manager 不支持设置 MultiSubnetFailover 参数。System Center 2016 - Service Manager doesn't support setting the MultiSubnetFailover parameter. Service Manager 连接字符串中未使用此参数。This parameter is not used in Service Manager connection strings.
  • System Center 2016 - Service Manager 支持 SQL Server AlwaysOn 可用性组。SQL Server AlwaysOn Availability Groups are supported in System Center 2016 - Service Manager. 了解详情Learn more.
  • 要安装或升级 Service Manager,必须将承载数据库的 SQL Server 计算机配置为允许更新。To install or upgrade Service Manager, SQL Server machines that host databases must be configured to allow updates. 否则,当 Service Manager 尝试创建数据库时,会出现错误:Otherwise an error appears when Service Manager tries to create a database:
    • 执行客户操作时出错: _ExecuteSqlScripts。在进行永久修改之前,此升级尝试失败。升级已成功回滚到系统的原始状态。进行更正后,可以重试此角色的升级。An error occurred while executing a customer action: _ExecuteSqlScripts. This upgrade attempt has failed before permanent modifications were made. Upgrade has successfully rolled back to the original state of the system. Once the corrections are made, you can retry upgrade for this role.

    • 通过从 SQL Server Management Studio 内执行下列存储过程,你可以在 SQL Server 上检查“ allow updates ”的状态:You can check the status of allow updates on SQL Server by executing the following stored procedure from within SQL Server Management Studio:

      sp_configure 'allow updates'
      

      在结果表中,检查“run_value”的值?In the results table, examine the value for "run_value". 如果“run value”的值为 1,请使用以下存储过程将其设置回 0,然后再次运行安装程序?If the value of "run value" is 1, set it back to 0 with the following stored procedure, and then run Setup again.

      sp_configure 'allow updates',0 reconfigure with override
      

后续步骤Next steps