仪表板常见问题Dashboard FAQ

本文提供了发送到别名 Sysdev@Microsoft.com 的有关仪表板或 Windows 硬件认证计划常见问题的解答。This article provides answers to frequently asked questions sent in to the alias, Sysdev@Microsoft.com, about the Dashboard or Windows Hardware Certification program.

仪表板登录问题Dashboard sign in problems

你的帐户正在等待管理员审批Your account is pending for administrator approval

检查你是否使用旧 Winqual 帐户尝试登录:Check whether you are trying to sign in by using an old Winqual account:

  • 如果是,请单击将我的 Microsoft 帐户链接到我的旧硬件/桌面/手机仪表板帐户If you are, click link my Microsoft account to my old Hardware/Desktop/Phone Dashboard account.

    将 Microsoft 帐户链接到 Winqual 帐户

    注意 每个仪表板用户帐户只能使用一个 Microsoft 帐户(以前称为 Windows Live ID)。Note Only one Microsoft account (formerly known as Windows Live ID) can be used for each Dashboard user account.

  • 如果你未使用旧帐户,请联系你的仪表板公司管理员进行新的帐户审批。If you are not, contact your Dashboard company administrator for new account approval. 如果你不知道你的仪表板公司管理员,请发送电子邮件至 Sysdev@Microsoft.comIf you do not know your Dashboard company administrator, email Sysdev@Microsoft.com.

忘记密码Forgot password

  • 如果你使用的是旧 Winqual 帐户,请发送电子邮件至 Sysdev@Microsoft.com 重置密码。If you are using an old Winqual account, email Sysdev@Microsoft.com to reset your password.
  • 如果你使用的是 Microsoft 帐户,请单击无法访问帐户?以接收新密码或创建新帐户。If you are using a Microsoft account, click Can't access your account? to receive a new password or to create a new account.

    重置 Microsoft 帐户密码

是否可以将多个证书与一个仪表板关联在一起?Can I associate multiple certificates with a Dashboard?

一个组织可以将多个证书与其仪表板关联在一起。One organization can associate multiple certificates with its Dashboard account. 只要使用这些证书中的任何一个对提交进行签名即可。As long as the submission is signed with any one of those certificates, it will be allowed.

这包括 EV 和标准证书:对绑定到公司的证书数量没有限制。This includes both EV and Standard – there is no restriction on the number of certificates bound to your company.

签署协议Signing agreements

需要签署哪些协议?What agreements need to be signed?

硬件认证Hardware certification

Windows 硬件兼容性计划测试协议(必签)Windows Hardware Compatibility Program Test Agreement (Required)

Windows 硬件徽标许可协议 2017Windows Logo License Agreement for Hardware 2017

软件认证Software certification

Windows 硬件兼容性计划测试协议(必签)Windows Hardware Compatibility Program Test Agreement (Required)

Windows 软件徽标许可协议 v1.9Windows Logo License Agreement For Software v1.9

文件驱动程序签名File driver signing

Windows 兼容性计划和驱动程序质量证明测试协议(必签)Windows Compatibility Program and Driver Quality Attestment Testing Agreement (Required)

* 此类协议都是可选的,除非你使用关联协议中所述的功能或资源。*These agreements are optional unless you are using features or asssts in the associated agreement.

所有协议都必须在线签署,并且自动进行副署。All agreements must be signed online and will be counter signed automatically. 若要签署法律协议,请按照以下步骤操作:To sign legal agreements, follow these steps:

  1. 在“仪表板”中,依次单击“管理”>“法律协议”In the Dashboard, click Administration > Legal Agreements.
  2. 单击你想要签署的法律协议。Click the legal agreement that you want to sign.
  3. 向下滚动到签名块,键入或粘贴名称和日期,然后单击提交Scroll down to the signature block, type or paste the name and date, and click Submit.

如果签名块不可见,请确保你有权签署主法律协议If the signature block is not visible, make sure that you have permission to Sign Master Legal Agreements. 你可能需要向公司管理员请求其他权限。You might need to request additional permissions from your company’s administrator.

如何对公司中的用户授予其他角色?How do I grant additional roles to users in my company?

若要启用其他权限:To enable additional permissions:

  1. 在“仪表板”中,依次单击“管理”>“你的配置文件”>“权限”选项卡。In the Dashboard, click Administration > Your Profile > Permissions tab.
  2. 选择签署主法律协议Select Sign Master Legal Agreements. 如果你无法选择此选项,请联系你的帐户管理员。If you cannot select this option, contact your account administrator.
  3. 注销并重新登录,才能使更改生效。Sign out and sign in again for the change to take effect.

如何签署为公司创建的应变协议?How can I sign the contingency agreement created for my company?

若要签署应变协议,请按照以下步骤操作:To sign the contingency agreements follow these steps:

  1. 在“仪表板”中,依次单击“管理”>“法律协议”In the Dashboard, click Administration > Legal Agreements.
  2. 在“结果筛选器”中选择可签署作为状态,并在“任务”中选择全部Choose Signable as status in Result Filters and All in Tasks. 单击更新Click Update.
  3. 将显示可签署的协议列表。The list of agreements that are signable appears. 选择证书后,关键字!自定义将在协议的标题旁边显示。Choose the certificate; the keyword !Custom will appear next to title of the agreement.
  4. 单击该协议并向下滚动到签名块,键入或粘贴名称和日期,然后单击提交Click the agreement and scroll down to the signature block, type or paste the name and date, and click Submit.

注意 签署协议需要签署权限。Note Signing permissions are required in order to sign the agreements.

管理提交Managing submissions

如何检查软件提交的状态?How can I check the status of a software submission?

仪表板不会发送软件提交的状态报告。Dashboard does not send a status report for software submission. 在提交页面上,检查“状态”>“已签名”On the submission page, check Status > Signed. 如果提交已签名,则视为“已批准”并且完成认证。If the submission is signed, it is considered Approved and certification is complete.

根据设计,在默认情况下签名日期指示尚未签名Signing Date indicates Not yet signed by default, which is by design. 至于提交状态,对此不予考虑。This is not considered for submission status.

硬件认证提交处理时间为多久?What is the hardware certification submission processing time?

所有面向“仪表板”的硬件提交都具有 5 个工作日的服务级别协议 (SLA),但通常预计 1 至 2 个工作日即可完成。All hardware submissions to Dashboard have a 5-business day service level agreement (SLA), but you can generally expect 1-2 business days for completion. 如果你在提交方面需要帮助,可以联系 Sysdev@Microsoft.com 以陈述业务理由。If you need help with your submission, you can contact Sysdev@Microsoft.com with your business justification.

如何使产品列在 Windows 兼容产品列表上?How do I get my product listed on Windows Compatible Products List?

查看是否已设置发布日期。Check that the announcement date that has been set. 如果没有,则将该日期设置为当前日期或首选日期。If it is not, set the date for either the current date or your preferred date. 产品将在你设置的日期后一天列出。The product will be listed the day after the date you set.

在下载的已签名文件中,为何存在差异?Why do I see a difference in downloaded signed files?

为了使 Windows10 更加安全而不会影响性能,所有二进制文件现在均接收嵌入式签名。In an effort to make Windows 10 more secure without affecting performance, all binaries now receive embedded signatures. 这适用于所有为认证提交的提交内容,而不仅仅是基于 Windows 10 的提交。This applies to all the submissions submitted for certification, not only submissions based on Windows 10.

如果驱动程序在所有操作系统中均相同,如何获取单个 cat 文件?How do I get a single cat file if my drivers are uniform for all operating systems?

请确保最终的程序包在程序包选项卡上有一个驱动程序文件夹,并且该驱动程序的属性包含你已测试过的所有操作系统。Make sure your final package has a single driver folder on the Package tab and the driver’s properties include all the operating systems you have tested.

“程序包”选项卡

无法将新的营销名称添加到已批准的提交。I'm unable to add new marketing names to the approved submission.

请检查设置的发布日期。Please check the announcement date that has been set. 如果设置的发布日期已过,将无法添加新的名称。If the announcement date set has passed, you will be not able to add a new name. 你需要联系 Sysdev@Microsoft.comYou need to contact Sysdev@Microsoft.com.

硬件兼容性

解决错误Troubleshooting errors

驱动程序签名提交失败,带有错误“在 Cabinet 根处有文件”或者“在驱动程序 directory/directories: XYZ 中找到了“#No .inf 文件”。Driver signing submission fails with error “There are files at the root of the cabinet” or “#No .inf files found in driver directory/directories: XYZ”

遭遇失败是因为 .cab 文件的结构错误。The failure is because the structure of the .cab file is incorrect. .cab 结构是使用 .cab 文件的根文件夹中的驱动程序文件创建,而非将它们置于子文件夹(驱动程序)中。The .cab structure was created with driver files in the root folder of the .cab file instead of having them in a subfolder (driver). 请在此处查看如何创建用于提交驱动程序签名的正确 .cab 文件的说明:Please review the instructions for how to create a proper .cab file for the driver signing submission here:

驱动程序签名Driver Signing

注意 目前当符号文件包括在驱动程序包内时会出现 Bug,并且提交也将失败。Note Currently, there is a bug when symbol files are included in the driver package and the submission will fail.

提交上传错误Submission Upload Error

  • 似乎程序包已损坏或丢失了重要信息。It looks like your package is corrupt or missing important information. 请确保使用最新版本的工具包,重新生成程序包,然后再试一次。Ensure you are using the latest version of the kit, regenerate your package, and try again. 如果仍遇到问题,请联系 Sysdev@Microsoft.comIf you continue to experience the issue, contact Sysdev@Microsoft.com.
  • 文件使用的是 Zip64(文件大小超过 4GB)File is using Zip64(4gb+file Size)

    重新打包可解决此问题。Repackage to solve the issue.

    • 将当前的 .hckx/hlkx 文件重命名为 .zip。Rename the current .hckx/hlkx file to .zip.
    • 解压缩到某个文件夹。Extract to a folder.
    • 打开该文件夹。Open the folder.
    • 选择所有项目,然后右键单击并选择发送到压缩 zip 文件夹Select all items, then right-click and select Send to Compressed zip folder.
    • 将新的 .zip 文件夹重命名为 .hckx/.hlkx。Rename the new .zip folder as .hckx/.hlkx.
    • 上载新的 .hckx/.hlkx 文件。Upload the new .hckx/.hlkx file.

DUA 程序包错误显示“无法打开程序包”错误:“与包含此实例程序包管理器的版本 (3.2.0.0) 不兼容”DUA package error shows Failed to open package error “Not compatible with a version (3.2.0.0) with this instance package manager”

使用 HLK Studio 来打开下载的 DUA shell 程序包,并创建 DUA 提交。Use HLK studio to open the downloaded DUA shell package and to create DUA submission.

如何获取软件认证失败的豁免How to get a waiver for Software Certification failures

你需要将 Windows 应用认证工具包报告提交到仪表板,才能查看豁免。You need to submit the Windows App Certification Kit report to the Dashboard so that the waiver can be reviewed.

遗憾的是,如果提交未完成,可能无法查看豁免。Unfortunately, there can be no waiver review without a completed submission. “已知”豁免方案会为合作伙伴触发特定的 Windows 应用认证工具包 UI,以提供详细信息(以上所有步骤和 UI 也将在认证白皮书中进行介绍)。The ‘known’ waiver scenarios would trigger a specific Windows App Certification Kit UI for the partner to provide the details (all those steps and UI are also described in the Certification white paper).

如果这不是“已知”(即受支持的)豁免方案,该报告仍可提交到仪表板。If this is a not a ‘known’ (that is, supported) waiver scenario, the report can still submitted to Dashboard. 即使该报告失败,也仍将对其进行查看,并且我们将根据需要与你联系以获取其他信息。Even if the report is failing, it will be reviewed and we will reach out to you for additional information as needed.

支持联系人信息Support contact info

遗憾的是,仪表板无法帮助调查测试失败。Unfortunately, Dashboard cannot help investigate Test failures. 请联系客户服务和支持 (CSS) 获取更多帮助:Contact Customer Service and Support (CSS) for more help:

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