疑难解答Troubleshooting

本部分提供了解决运行 Windows 10 预览体验计划时遇到的问题的提示。This section provides tips to address issues that you many encounter when running Windows 10 Insider Preview builds.

备注

在许多情况下,问题可能会被隔离到你的特定预览体验计划的内部版本。In many cases, issues may be isolated to your specific Insider Preview build. 请查看最新的Windows 预览体验成员博客文章或我们的支持资源,如Windows 预览体验成员论坛Please check the most recent Windows Insider Blog post or our support resources, like the Windows Insider Forums.

查找有关你的电脑的信息Find information about your PC

这些问题可帮助你查找可能会在你参与计划或提交反馈时有用的关键信息。These questions can help you find key information that may be useful as you participate in the program or submit feedback.

如何查找内部版本号?How can I find the build number?

转到 "开始",键入winver,选择 "winver-运行命令"。Go to Start, type winver, select “winver - run command.”

如何查看我正在进行的航班式铃声?How can I see which flight ring I'm on?

打开 "设置",选择 "更新 & 安全性",选择 " Windows 预览体验计划"。Open Settings, select Update & Security, select Windows Insider Program. 您所选的飞行电话将在 "选择预览体验成员设置" 下。The flight ring you've selected will be under Pick your Insider settings.

如何检查我用来获取内部版本的 Microsoft 帐户(MSA)帐户或 Azure Active Directory (AAD)帐户?How do I check which Microsoft Account (MSA) or Azure Active Directory (AAD) account I'm using for getting builds?

打开 "设置",选择 "更新 & 安全性",选择 " windows 预览体验计划",然后查看你的windows 预览体验成员帐户信息Open Settings, select Update & Security, select Windows Insider Program, and view your Windows Insider account information.

如何确认是否已激活 Windows 10 副本?How can I confirm my copy of Windows 10 is activated?

打开 "设置",选择 "更新 & 安全",然后选择 "激活"。Open Settings, select Update & Security, and select Activation.

未收到更新Not receiving updates

在参与 Windows 预览体验计划时,你可能会发现你的电脑未按预期更新。While participating in the Windows Insider Program, you may find that your PC isn't updating as expected. 如果你处于此状态,请查看这些关键时间。Review these key times if you're in this state.

运行 Windows 10Run Windows 10

若要安装 Windows 10 预览体验计划版本,你需要在电脑上运行 Windows 10 的许可版本。To install Windows 10 Insider Preview Builds, you need to be running a licensed version of Windows 10 on your PC. 如果你的电脑当前运行的是 Windows 7/8/8.1,则可以在此处安装 windows 10If your PC is currently running Windows 7/8/8.1, you can install Windows 10 here.

如果在安装 Windows 10 时遇到问题,可以下载windows 10 预览体验计划预览版 ISOIf you are having problems installing Windows 10, you can download a Windows 10 Insider Preview ISO.

激活 WindowsActivate Windows

必须激活你的 Windows 副本才能运行 Windows 预览体验计划预览版。Your copy of Windows must be activated to run Windows Insider Preview builds. 请确保已通过打开 "设置",选择 "更新 & 安全",然后选择 "激活" 来激活。Make sure you're activated by opening Settings, selecting Update & Security, and selecting Activation.

手动检查更新Perform a manual check for updates

打开设置 > 更新 & 安全性和查看可用更新,或选择 "检查更新"。Open Settings > Update & Security and review available updates or select Check for Updates. 如果您已设置了有效的时间,请确保您的设备在您的工作时间内保持打开并已登录,以便更新可以安装。If you have set Active Hours, make sure your device is left turned on and signed in during your off-hours, so the update can install.

使用已注册用于在设备上接收版本的 MSA 或 AAD 帐户登录Sign in with an MSA or AAD account registered for receiving builds on your device

利用 MSA 或 AAD 帐户登录。Sign in with your MSA or AAD account. 您将在页面上 "欢迎回来!"You will land on the page “Welcome back!” 如果你的 MSA 或 AAD 帐户已注册到 Windows 预览体验计划。if your MSA or AAD account is registered with the Windows Insider Program.

请确保您已选择一环Make sure you've chosen a ring

打开设置 > 更新 & 安全 > Windows 预览体验计划,并在你想要获取新版本的节奏下查看下拉列表?Open Settings > Update & Security > Windows Insider Program and view the dropdown under What pace do you want to get new builds?

检查是否已完成回退Check if you've done a rollback

检查 Windows 预览体验计划预览设置,包括铃声选择、Microsoft 帐户和分支选择。Check your Windows Insider Preview settings, including ring selection, Microsoft Account, and branch-selection.

考虑全新安装Consider a clean install

在全新安装和初始设置 Microsoft 帐户之后(甚至是以前用于接收 Insider 内部版本的一个帐户),需要进行相应的目标。After a clean install and initial setup of a Microsoft Account, even one that has been used previously for receiving Insider builds, the appropriate targeting needs to take place. 此后台进程称为兼容性检查器,并将在你的电脑空闲时运行。This background process is known as Compatibility Checker and will run during idle time on your PC. 这可能需要长达24小时。This may take up to 24 hours. 让电脑保持开启状态,以确保及时出现这种情况。Leave your PC turned on to make sure this occurs in timely manner.

检查当前内部版本的已知问题Check known issues for your current build

可能会导致内部版本出现问题,导致更新被接收。There may be an issue with a build that could lead to issues with updates being received. 查看最新的Windows 预览体验成员博客文章或联系我们@WindowsInsiderCheck the most recent Windows Insider Blog post or reach out to us @WindowsInsider.

恢复 PCRecovering a PC

如果你正在使用的情况无法按预期使用电脑,这些步骤可以帮助你将其恢复到良好状态。If you are in a situation where you are unable to use your PC as expected, these steps can help you return it to a good state.

评估影响Assess the impact

  • 问题有何影响?What is the impact of the issue? 单应用?Single app? 次要功能?Minor functionality?
  • 是否可以继续使用你的设备或关键功能是否不起作用?Can you continue using your device or is key functionality not working?
  • 您是否可以解决该问题?Are you able to work around the issue? 备用应用是否足够?Would an alternate app suffice?
  • 是否有更新的版本可修复任何已知 bug?Is a newer build available that may have a fix for any known bugs being faced?

& 发现疑难解答Troubleshoot & Discover

操作系统重新安装-如果重要功能不可用,您可能需要重新安装当前操作系统版本。OS reinstall - If important functionality is unusable, you may want to reinstall your current OS version. 有多个选项可供选择,包括仅限操作系统重新安装或设备干净擦除:转到 "设置 > "更新 & 安全 > 恢复,然后选择 "重置此电脑" 下的 "开始"。You have several options to choose from, including an operating system-only reinstall or a clean wipe of your device: Go to Settings > Update & Security > Recovery and select Get Started under Reset this PC. 按照屏幕上的说明刷新或清理安装操作系统。Follow the on-screen directions to refresh or clean install the OS.

备注

在执行任何重新安装或回退之前,请确保已备份重要文件。Before doing any reinstall or rollback, make sure you've backed up important files. 虽然在此过程中很少会丢失数据,但最好备份关键数据。While it's rare to lose data during this process, it's best to back up key data.

回退到上一版本-如果你的电脑在上一版本中按预期工作,而你想要在不丢失任何数据的情况下回滚,请转到 "设置 > 更新" & 安全 > 恢复,然后选择 "返回到早期版本" 下的 "开始"。Roll-back to previous build - If your PC was working as expected on the previous build and you’d like to roll back without losing any data, go to Settings > Update & Security > Recovery, and select Get Started under Go Back to an Earlier Build.

备注

将更新安装到你的电脑后,如有必要,你将有7天的回退。After installing an update to your PC, you will have seven days to roll back if necessary. 如果在此之后需要,你需要获取未来的更新,或者你可能会通过可启动媒体来清理旧版本。If it's needed after that, you'll need to take a future update, or you may clean install an older build via bootable media.

通过可启动媒体全新安装预览体验计划内部版本-使用 windows 安装(来自 ISO 文件)创建可启动的 USB 可在多种情况下很有用,从从不正确的版本恢复计算机,到绕过某些类型的 bug,甚至可以将新电脑加入到 Windows 预览体验计划中。Clean Install Insider Build via Bootable Media - Creating a bootable USB with a Windows Installation (from an ISO file) can be helpful in multiple scenarios, from recovering a machine from a bad build, to bypassing some types of bugs, to even joining a new PC into the Windows Insider Program. 如何从 Windows 预览体验成员的 ISO 文件创建可启动 USB 驱动器How to make a bootable USB drive from a Windows Insider ISO file.

反馈中心错误Feedback Hub error

为什么在反馈中心收到 "出现了错误" 的错误消息?Why am I getting a "Something went wrong" error message in Feedback Hub?

此选项可供用户同意应用访问其个人资料数据,且通过 Azure Active Directory 控制。The option for users to give consent for apps to access their profile data is controlled through Azure Active Directory. 这意味着 AAD 管理员能够允许或阻止用户同意。This means that AAD administrators have the ability to allow or block users from giving consent.

如果管理员已阻止此选项,则当用户使用 AAD 帐户登录时,将看到 "出现了错误" 的错误消息。If an administrator has blocked this option, the user will see a "Something went wrong error" message when they sign in with an AAD account. 管理员可以在Azure 门户中取消阻止。Administrators can unblock in the Azure portal. 转到 "企业应用程序 > "用户设置,并允许用户同意通过代表数据访问公司数据的应用Go to Enterprise applications > User Settings and enable Users can consent to apps accessing company data on their behalf data.

停止接收 Insider 内部版本Stop receiving Insider builds

若要从预览体验计划中选择设备,请转到 "设置 > 更新 & 安全 > Windows 预览体验计划",然后打开"停止获取预览版 "设置To opt a device out of the Insider program, go to Settings > Update & Security > Windows Insider Program and turn on the Stop getting preview builds setting.

如果设备当前运行的是 Windows 的公共版本,则选择 "退出" 将立即发生。If the device is currently running a public release of Windows, opting out will happen immediately. 您的设备将需要重新启动才能完成此过程。Your device will require a reboot to complete the process.

如果设备当前运行的是预发布版本的 Windows,它将继续获取更新,直到安装下一个公共发布。If the device is currently running a prerelease version of Windows, it will continue getting updates until the next public release is installed. 此时,我们将为您选择,无需执行任何操作。At that time, we will opt out for you, without any action on your part. (请注意,根据开发时间线,这可能需要一些时间)。(Please note that depending on development timelines, this could take some time). 我们执行此操作,以确保你的设备不会在不受支持的 Windows 版本(可能包含安全漏洞)中获得闲置。We do this to ensure your device does not get stranded on an unsupported version of Windows that may contain security vulnerabilities.

如果你不希望等待下一个公共发布退出预览体验计划内部版本,你可以立即清理安装窗口If you do not want to wait for the next public release to opt out of Insider builds, you can clean install Windows immediately. 请参阅下载 Windows 10中的说明。Please see instructions at Download Windows 10.

退出程序Leave the program

如果您想要停止接收来自 Windows 预览体验计划的电子邮件,您需要退出该程序。If you would like to stop receiving emails from the Windows Insider Program, you will need to leave the program. 如果确实要退出该程序,则需要注销。If you do want to leave the program, you’ll need to unregister. 如果你已更新设备的设置以接收 Windows 10 预览体验计划版本,则需要取消注册,如果安装了 Windows 10 预览体验计划预览版,你将需要将设备恢复到受支持的公共生产版本。If you have updated your device's Settings to receive Windows 10 Insider Preview Builds, you will need to unenroll, and if you have installed Windows 10 Insider Preview Builds, you'll need to recover your device to a supported public Production Build.

如果你不再希望在一个或多个设备上接收 Windows 预览体验成员,你可以执行此操作,并继续从该程序接收电子邮件。If you would no longer like to receive Windows Insider builds on one or more of your devices you may do so and continue to receive emails from the program. 如果你想要停止接收 Windows 10 预览体验计划版本,你需要取消注册你的设备并将其恢复到受支持的公共生产版本。If you do want to stop receiving Windows 10 Insider Preview Builds, you’ll need to unenroll and recover your device to a supported public Production Build.

注销Unregister

在 Windows 预览体验计划网站上,通过与 Windows 预览体验计划相关联的 Microsoft 帐户(MSA)或 Azure Active Directory (AAD)帐户登录。On the Windows Insider Program website, sign in with your Microsoft Account (MSA) or your Azure Active Directory (AAD) account associated with the Windows Insider Program. 利用 MSA 或 AAD 登录Sign in with your MSA or AAD.

转到页面退出程序(登录后在网站页脚中可见),然后选择 "退出程序"。Go to the page leave the program (visible in the footer of the site after you sign in,) and select Leave the Program. 然后,你将看到一个确认页面。You'll then see a confirmation page.

取消Unenroll

在你的电脑上,转到 "设置 > 更新 & 安全 > Windows 预览体验计划",选择"停止预览体验成员预览版",然后按照屏幕上的其他提示进行操作。On your PC, go to Settings > Update & Security > Windows Insider Program, select Stop Insider Preview Builds, and follow the additional on-screen prompts.

恢复设备Recover your device

按照上面 "停止接收预览体验计划内部版本" 部分中的说明,将你的电脑恢复到以前的版本或重新安装。Follow the instructions in the Stop receiving Insider builds section above to return your PC to a previous version or to reinstall.

支持资源Support resources

即使我们知道预览体验成员自身的功能,我们仍准备好使用 Windows 10 预览体验计划预览版。Even though we know Insiders are self-sufficient, we're ready to help you use Windows 10 Insider Preview builds. 除了此处提供的信息和我们的网站,这些选项还可帮助您获得支持:Along with the information provided here and on our website, these options can also help you get support:

Windows 预览体验成员博客Windows Insider Blog

在每个新版本中,我们将发布概述关键功能更改的 Windows 博客文章,以及预览人员在使用内部版本时可能遇到的已知问题。With each new build, we publish a Windows Blog post that outlines key feature changes, as well as known issues that Insiders may encounter while using the build. 查看博客,了解最新的新闻和信息。Review the blog to stay up-to-date with news and information. 立即阅读 Windows 预览体验计划博客。Read the Windows Insider Blog today.

反馈Feedback

通过 "反馈中心" 共享反馈。Share feedback via the Feedback Hub. 其他预览体验成员可以添加到你的反馈(反之亦然),并且将允许你创建指向你可以与其他人共享的反馈的链接。Other Insiders can add on to your feedback (and vice versa), and it will let you create links to feedback that you can share with others. 了解有关提供反馈的详细信息。Learn more about providing feedback.

论坛Forum

预览体验成员可以在 PC、手机、Office、Edge 和许多其他分区之间进行筛选。Insiders can filter between PC, Mobile, Office, Edge, and many other sections. 还有一些子主题可帮助你缩小搜索范围,以查找量身定制的内容。There are also sub-topics that will help you narrow down your search to find tailored content. 转到 Windows 预览体验成员论坛Go to the Windows Insider forum.

TwitterTwitter

我们是社交!We’re social! 你将发现全新的生成通知、提示和技巧、quests、比赛和直接实时支持。You’ll find new build announcements, tips and tricks, quests, contests, and direct real-time support. 关注我们的@WindowsInsiderFollow us @WindowsInsider.