根据 Windows 激活错误代码解决问题Resolve Windows activation error codes

家庭用户Home users
本文主要面向支持专员和 IT 专业人员。This article is intended for use by support agents and IT professionals. 如果你在寻找有关 Windows 激活错误消息的详细信息,请参阅获取有关 Windows 激活错误的帮助If you're looking for more information about Windows activation error messages, see Get help with Windows activation errors.

本文提供的故障排除信息有助于你响应错误消息,这些消息是当你尝试使用多次激活密钥 (MAK) 或密钥管理服务 (KMS) 在一台或多台基于 Windows 的计算机上执行批量激活时可能会收到的。This article provides troubleshooting information to help you respond to error messages that you may receive when you try to use a Multiple Activation Key (MAK) or the Key Management Service (KMS) to perform Volume Activation on one or more Windows-based computers. 请查看下表中的错误代码,然后选择相应的链接来查看有关该错误代码的详细信息及其解决方法。Look for the error code in the following table, and then select the link to see more information about that error code and how to resolve it.

有关批量激活的详细信息,请参阅规划批量激活For more information about volume activation, see Plan for volume activation.

有关 Windows 当前版本和最新版本的批量激活的详细信息,请参阅批量激活 [客户端]For more information about volume activation for current and recent versions of Windows, see Volume Activation [client].

若要详细了解旧版 Windows 的批量激活,请参阅 KB 929712: Volume Activation information for Windows Vista, Windows Server 2008, Windows Server 2008 R2 and Windows 7(Windows Vista、Windows Server 2008、Windows Server 2008 R2 和 Windows 7 的批量激活信息)。For more information about volume activation for older versions of Windows, see KB 929712, Volume Activation information for Windows Vista, Windows Server 2008, Windows Server 2008 R2 and Windows 7.

诊断工具Diagnostic tool

Microsoft 支持和恢复助手 (SaRA) 简化了 Windows KMS 激活的故障排除步骤。Microsoft Support and Recovery Assistant (SaRA) simplifies Windows KMS Activation troubleshooting. 此处下载诊断工具。Download the diagnostic tool from here.

此工具将尝试激活 Windows。This tool will try to activate Windows. 如果返回激活错误代码,此工具会显示已知错误代码的目标解决方案。If it returns an activation error code, the tool will display targeted solutions for known error codes.

支持以下错误代码:0xC004F038、0xC004F039、0xC004F041、0xC004F074、0xC004C008。The following error codes are supported: 0xC004F038, 0xC004F039, 0xC004F041, 0xC004F074, 0xC004C008.

错误代码摘要Summary of error codes

错误代码Error code 错误消息Error message 激活 类型Activation type
0x8004FE210x8004FE21 此计算机未运行正版 Windows。This computer is not running genuine Windows. MAKMAK
KMS 客户端KMS client
0x800700050x80070005 拒绝访问。Access denied. 所请求的操作需要提升特权。The requested action requires elevated privileges. MAKMAK
KMS 客户端KMS client
KMS 主机KMS host
0x8007007b0x8007007b 0x8007007b DNS 名称不存在。0x8007007b DNS name does not exist. KMS 客户端KMS client
0x800704900x80070490 你输入的产品密钥无效。The product key you entered didn't work. 请核对该产品密钥后再试一次,或输入其他产品密钥。Check the product key and try again, or enter a different one. MAKMAK
0x800706BA0x800706BA RPC 服务器不可用。The RPC server is unavailable. KMS 客户端KMS client
0x8007232A0x8007232A DNS 服务器失败。DNS server failure. KMS 主机KMS host
0x8007232B0x8007232B DNS 名称不存在。DNS name does not exist. KMS 客户端KMS client
0x8007251D0x8007251D 找不到 DNS 查询的记录。No records found for DNS query. KMS 客户端KMS client
0x800923280x80092328 DNS 名称不存在。DNS name does not exist. KMS 客户端KMS client
0xC004B1000xC004B100 激活服务器确定无法激活计算机。The activation server determined that the computer could not be activated. MAKMAK
0xC004C0010xC004C001 激活服务器确定指定的产品密钥无效The activation server determined the specified product key is invalid MAKMAK
0xC004C0030xC004C003 激活服务器确定指定的产品密钥被阻止。The activation server determined the specified product key is blocked MAKMAK
0xC004C0080xC004C008 激活服务器确定无法使用指定的产品密钥。The activation server determined that the specified product key could not be used. KMSKMS
0xC004C0200xC004C020 激活服务器报告多次激活密钥已超过其限制。The activation server reported that the Multiple Activation Key has exceeded its limit. MAKMAK
0xC004C0210xC004C021 激活服务器报告已超过多次激活密钥扩展限制。The activation server reported that the Multiple Activation Key extension limit has been exceeded. MAKMAK
0xC004F0090xC004F009 软件保护服务报告宽限期已过期。The Software Protection Service reported that the grace period expired. MAKMAK
0xC004F00F0xC004F00F 软件授权服务器报告硬件 ID 绑定已超出容限级别。The Software Licensing Server reported that the hardware ID binding is beyond level of tolerance. MAKMAK
KMS 客户端KMS client
KMS 主机KMS host
0xC004F0140xC004F014 软件保护服务报告产品密钥不可用The Software Protection Service reported that the product key is not available MAKMAK
KMS 客户端KMS client
0xC004F02C0xC004F02C 软件保护服务报告脱机激活数据的格式不正确。The Software Protection Service reported that the format for the offline activation data is incorrect. MAKMAK
KMS 客户端KMS client
0xC004F0350xC004F035 软件保护服务报告无法使用批量许可证产品密钥激活该计算机。The Software Protection Service reported that the computer could not be activated with a Volume license product key. KMS 客户端KMS client
KMS 主机KMS host
0xC004F0380xC004F038 软件保护服务报告无法激活计算机。The Software Protection Service reported that the computer could not be activated. 你的密钥管理服务(KMS)报告的计数不足。The count reported by your Key Management Service (KMS) is insufficient. 请联系你的系统管理员。Please contact your system administrator. KMS 客户端KMS client
0xC004F0390xC004F039 软件保护服务报告无法激活计算机。The Software Protection Service reported that the computer could not be activated. 未启用密钥管理服务(KMS)。The Key Management Service (KMS) is not enabled. KMS 客户端KMS client
0xC004F0410xC004F041 软件保护服务确定未激活密钥管理服务器(KMS)。The Software Protection Service determined that the Key Management Server (KMS) is not activated. 需要激活 KMS。KMS needs to be activated. KMS 客户端KMS client
0xC004F0420xC004F042 软件保护服务确定无法使用指定的密钥管理服务(KMS)。The Software Protection Service determined that the specified Key Management Service (KMS) cannot be used. KMS 客户端KMS client
0xC004F0500xC004F050 软件保护服务报告产品密钥无效。The Software Protection Service reported that the product key is invalid. MAKMAK
KMSKMS
KMS 客户端KMS client
0xC004F0510xC004F051 软件保护服务报告产品密钥被阻止。The Software Protection Service reported that the product key is blocked. MAKMAK
KMSKMS
0xC004F0640xC004F064 软件保护服务报告非正版宽限期已过。The Software Protection Service reported that the non-genuine grace period expired. MAKMAK
0xC004F0650xC004F065 软件保护服务报告该应用程序正在有效的非正版宽限期内运行。The Software Protection Service reported that the application is running within the valid non-genuine period. MAKMAK
KMS 客户端KMS client
0xC004F06C0xC004F06C 软件保护服务报告无法激活计算机。The Software Protection Service reported that the computer could not be activated. 密钥管理服务(KMS)确定请求时间戳无效。The Key Management Service (KMS) determined that the request timestamp is invalid. KMS 客户端KMS client
0xC004F0740xC004F074 软件保护服务报告无法激活计算机。The Software Protection Service reported that the computer could not be activated. 无法联系任何密钥管理服务(KMS)。No Key Management Service (KMS) could be contacted. 有关其他信息,请参阅应用程序事件日志。Please see the Application Event Log for additional information. KMS 客户端KMS client

原因和解决方法Causes and resolutions

0x8004FE21 此计算机未运行正版 Windows0x8004FE21 This computer is not running genuine Windows

可能的原因Possible cause

多种原因可能导致此问题。This issue can occur for several reasons. 最可能的原因是安装语言包 (MUI) 的计算机运行的 Windows 版本未获得安装其他语言包的许可。The most likely reason is that language packs (MUI) have been installed on computers that are running Windows editions that are not licensed for additional language packs.

备注

此问题不一定表示发生了篡改。This issue is not necessarily an indication of tampering. 某些应用程序可以安装多语言支持,即使该 Windows 版本未获安装这些语言包的许可。Some applications can install multi-lingual support even when that edition of Windows is not licensed for those language packs.)

如果 Windows 已被恶意软件修改为允许安装其他功能,也可能出现此问题。This issue may also occur if Windows has been modified by malware to allow additional features to be installed. 如果某些系统文件已损坏,也可能出现此问题。This issue may also occur if certain system files are corrupted.

分辨率Resolution

若要解决此问题,必须重新安装操作系统。To resolve this issue, you must reinstall the operating system.

0x80070005 访问被拒绝0x80070005 Access denied

此错误消息的完整文本如下所示:The full text of this error message resembles the following:

拒绝访问。Access denied. 所请求的操作需要提升特权。The requested action requires elevated privileges.

可能的原因Possible cause

用户帐户控制 (UAC) 阻止激活进程在非提升的命令提示符窗口中运行。User Account Control (UAC) prohibits activation processes from running in a non-elevated Command Prompt window.

分辨率Resolution

在提升的命令提示符窗口中运行 slmgr.vbsRun slmgr.vbs from an elevated command prompt. 为此,请在“开始” 菜单中右键单击“cmd.exe” ,然后选择“以管理员身份运行” 。To do this, on the Start menu, right-click cmd.exe, and then select Run as administrator.

0x8007007b DNS 名称不存在0x8007007b DNS name does not exist

可能的原因Possible cause

如果 KMS 客户端在 DNS 中找不到 KMS SRV 资源记录,则可能出现此问题。This issue may occur if the KMS client cannot find the KMS SRV resource records in DNS.

分辨率Resolution

若要详细了解如何排查此类与 DNS 相关的问题,请参阅 Common troubleshooting procedures for KMS and DNS issues(KMS 和 DNS 问题的常见排查过程)。For more information about troubleshooting such DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

0x80070490 你输入的产品密钥无效0x80070490 The product key you entered didn't work

此错误的完整文本如下所示:The full text of this error resembles the following:

你输入的产品密钥无效。The product key that you entered didn't work. 请核对该产品密钥后再试一次,或输入其他产品密钥。Check the product key and try again, or enter a different one.

可能的原因Possible cause

输入的 MAK 无效或 Windows Server 2019 中存在已知问题会导致此问题。This issue occurs because the MAK that was entered was not valid, or because of a known issue in Windows Server 2019.

分辨率Resolution

若要解决此问题并激活计算机,请在提升的命令提示符处运行 slmgr -ipk <5x5 key>To work around this issue and activate the computer, run slmgr -ipk <5x5 key> at an elevated command prompt.

0x800706BA RPC 服务器不可用0x800706BA The RPC server is unavailable

可能的原因Possible cause

未在 KMS 主机上配置防火墙设置,或者 DNS SRV 记录已过时。Firewall settings are not configured on the KMS host, or DNS SRV records are stale.

分辨率Resolution

在 KMS 主机上,确保已启用密钥管理服务(TCP 端口 1688)防火墙例外。On the KMS host, make sure that a firewall exception is enabled for the Key Management Service (TCP port 1688).

确保 DNS SRV 记录指向有效的 KMS 主机。Make sure that the DNS SRV records point to a valid KMS host.

排查网络连接问题。Troubleshoot network connections.

若要详细了解如何排查此类与 DNS 相关的问题,请参阅 Common troubleshooting procedures for KMS and DNS issues(KMS 和 DNS 问题的常见排查过程)。For more information about troubleshooting such DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

0x8007232A DNS 服务器故障0x8007232A DNS server failure

可能的原因Possible cause

系统出现网络或 DNS 问题。The system has network or DNS issues.

分辨率Resolution

排查网络和 DNS 的问题。Troubleshoot network and DNS.

0x8007232B DNS 名称不存在0x8007232B DNS name does not exist

可能的原因Possible cause

KMS 客户端在 DNS 中找不到 KMS 服务器资源记录 (SRV RR)。The KMS client cannot find KMS server resource records (SRV RRs) in DNS.

分辨率Resolution

确认已安装 KMS 主机,并且已启用 DNS 发布(默认设置)。Verify that a KMS host has been installed and DNS publishing is enabled (default). 如果 DNS 不可用,请使用 slmgr.vbs /skms <kms_host_name> 将 KMS 客户端指向 KMS 主机。If DNS is unavailable, point the KMS client to the KMS host by using slmgr.vbs /skms <kms_host_name>.

如果没有 KMS 主机,请获取并安装 MAK。If you do not have a KMS host, obtain and install an MAK. 然后,激活系统。Then, activate the system.

若要详细了解如何排查此类与 DNS 相关的问题,请参阅 Common troubleshooting procedures for KMS and DNS issues(KMS 和 DNS 问题的常见排查过程)。For more information about troubleshooting such DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

0x8007251D 找不到 DNS 查询的记录0x8007251D No records found for DNS query

可能的原因Possible cause

KMS 客户端在 DNS 中找不到 KMS SRV 记录。The KMS client cannot find KMS SRV records in DNS.

分辨率Resolution

排查网络连接和 DNS 的问题。Troubleshoot network connections and DNS. 若要详细了解如何排查此类与 DNS 相关的问题,请参阅 Common troubleshooting procedures for KMS and DNS issues(KMS 和 DNS 问题的常见排查过程)。For more information about how to troubleshoot such DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

0x80092328 DNS 名称不存在0x80092328 DNS name does not exist

可能的原因Possible cause

如果 KMS 客户端在 DNS 中找不到 KMS SRV 资源记录,则可能出现此问题。This issue may occur if the KMS client cannot find the KMS SRV resource records in DNS.

分辨率Resolution

若要详细了解如何排查此类与 DNS 相关的问题,请参阅 Common troubleshooting procedures for KMS and DNS issues(KMS 和 DNS 问题的常见排查过程)。For more information about troubleshooting such DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

0xC004B100 激活服务器确定无法激活计算机0xC004B100 The activation server determined that the computer could not be activated

可能的原因Possible cause

不支持 MAK。The MAK is not supported.

分辨率Resolution

若要排查此问题,请确认使用的 MAK 是 Microsoft 提供的 MAK。To troubleshoot this issue, verify that the MAK that you are using is the MAK that was provided by Microsoft. 若要确认 MAK 有效,请联系 Microsoft 许可激活中心To verify that the MAK is valid, contact the Microsoft Licensing Activation Centers.

0xC004C001 激活服务器确定指定的产品密钥无效0xC004C001 The activation server determined the specified product key is invalid

可能的原因Possible cause

输入的 MAK 无效。The MAK that you entered is not valid.

分辨率Resolution

确认该密钥是 Microsoft 提供的 MAK。Verify that the key is the MAK that was provided by Microsoft. 如需其他帮助,请联系 Microsoft 许可激活中心For additional assistance, contact the Microsoft Licensing Activation Centers.

0xC004C003 激活服务器确定指定的产品密钥被阻止0xC004C003 The activation server determined the specified product key is blocked

可能的原因Possible cause

MAK 在激活服务器上被阻止。The MAK is blocked on the activation server.

分辨率Resolution

若要获取新 MAK,请联系 Microsoft 许可激活中心To obtain a new MAK, contact the Microsoft Licensing Activation Centers. 获取新 MAK 后,请再次尝试安装并激活 Windows。After you obtain the new MAK, try installing and activating Windows again.

0xC004C008 激活服务器确定无法使用指定的产品密钥0xC004C008 The activation server determined that the specified product key could not be used

可能的原因Possible cause

KMS 密钥已超过其激活限制。The KMS key has exceeded its activation limit. KMS 主机密钥最多可以在 6 台不同的计算机上激活 10 次。A KMS host key can be activated up to 10 times on up to six different computers.

分辨率Resolution

如果需要激活更多次,请联系 Microsoft 许可激活中心If you require additional activations, contact the Microsoft Licensing Activation Centers.

0xC004C020 激活服务器报告多次激活密钥已超过其限制0xC004C020 The activation server reported that the Multiple Activation Key has exceeded its limit

可能的原因Possible cause

MAK 已超过其激活限制。The MAK has exceeded its activation limit. 根据设计,MAK 可以激活的次数有限。By design, MAKs can be activated a limited number of times.

分辨率Resolution

如果需要激活更多次,请联系 Microsoft 许可激活中心If you require additional activations, contact the Microsoft Licensing Activation Centers.

0xC004C021 激活服务器报告已超过多次激活密钥扩展限制0xC004C021 The activation server reported that the Multiple Activation Key extension limit has been exceeded

可能的原因Possible cause

MAK 已超过其激活限制。The MAK has exceeded its activation limit. 根据设计,MAK 的激活次数有限。By design, MAKs activate a limited number of times.

分辨率Resolution

如果需要激活更多次,请联系 Microsoft 许可激活中心If you need additional activations, contact the Microsoft Licensing Activation Centers.

0xC004F009 软件保护服务报告宽限期已过0xC004F009 The Software Protection Service reported that the grace period expired

可能的原因Possible cause

在激活系统之前宽限期已过期。The grace period expired before the system was activated. 现在,系统处于“通知”状态。Now, the system is in the Notifications state.

分辨率Resolution

如需帮助,请联系 Microsoft 许可激活中心For assistance, contact the Microsoft Licensing Activation Centers.

0xC004F00F 软件授权服务器报告硬件 ID 绑定已超出容限级别0xC004F00F The Software Licensing Server reported that the hardware ID binding is beyond level of tolerance

可能的原因Possible cause

系统上的硬件已更换,或者驱动程序已更新。The hardware has changed or the drivers were updated on the system.

分辨率Resolution

如果使用 MAK 激活,请在 OOT 宽限期内使用联机激活或电话激活来重新激活系统。If you are using MAK activation, use either online or phone activation to reactivate the system during the OOT grace period.

如果使用 KMS 激活,请重启 Windows 或运行 slmgr.vbs /atoIf you are using KMS activation, restart Windows or run slmgr.vbs /ato.

0xC004F014 软件保护服务报告产品密钥不可用0xC004F014 The Software Protection Service reported that the product key is not available

可能的原因Possible cause

系统上未安装产品密钥。No product keys are installed on the system.

分辨率Resolution

如果使用 MAK 激活,请安装 MAK 产品密钥。If you are using MAK activation, install a MAK product key.

如果使用 KMS 激活,请查看 Pid.txt 文件(位于安装介质的 \sources 文件夹中)中是否有 KMS 安装密钥。If you are using KMS activation, check the Pid.txt file (located on the installation media in the \sources folder) for a KMS Setup key. 安装该密钥。Install the key.

0xC004F02C 软件保护服务报告脱机激活数据的格式不正确0xC004F02C The Software Protection Service reported that the format for the offline activation data is incorrect

可能的原因Possible cause

系统检测到电话激活期间输入的数据无效。The system has detected that the data entered during phone activation is not valid.

分辨率Resolution

确认已正确输入 CID。Verify that the CID is entered correctly.

0xC004F035 批量许可证密钥无效0xC004F035 Invalid Volume License Key

此错误消息的完整文本如下所示:The full text of this error message resembles the following:

错误:批量许可证密钥无效。Error: Invalid Volume License Key. 若要激活,需要将产品密钥更改为有效的多次激活密钥(MAK)或零售密钥。In order to activate, you need to change your product key to a valid Multiple Activation Key (MAK) or Retail key. 你必须有合格的操作系统许可证和批量许可 Windows 7 升级许可证,或者由零售商提供的 Windows 7 完全许可证。You must have a qualifying operating system license AND a Volume license Windows 7 upgrade license, or a full license for Windows 7 from a retail source. 其他任何安装此软件的行为均违反你的协议和适用的著作权法。ANY OTHER INSTALLATION OF THIS SOFTWARE IS IN VIOLATION OF YOUR AGREEMENT AND APPLICABLE COPYRIGHT LAW.

错误文本是正确的,但不明确。The error text is correct, but is ambiguous. 此错误表明计算机的 BIOS 中缺少 Windows 标记,该标记将其标识为运行符合条件版本的 Windows 的 OEM 系统。This error indicates that the computer is missing a Windows marker in its BIOS that identifies it as an OEM system that is running a qualifying edition of Windows. 该信息是 KMS 客户端激活所需的。This information is required for KMS client activation. 此代码的更具体含义是“错误:批量许可证密钥无效”The more specific meaning of this code is "Error: Invalid Volume License Key"

可能的原因Possible cause

Windows 7 批量版仅获得升级许可。Windows 7 Volume editions are licensed only for upgrade. Microsoft 不支持在未安装合格操作系统的计算机上安装批量版操作系统。Microsoft does not support installing a Volume operating system on a computer that does not have a qualifying operating system installed.

分辨率Resolution

若要激活,需要执行下列操作之一:In order to activate, you need to do one of the following:

  • 将产品密钥更改为有效的多次激活密钥(MAK)或零售密钥。Change your product key to a valid Multiple Activation Key (MAK) or Retail key. 你必须有合格的操作系统许可证和批量许可 Windows 7 升级许可证,或者由零售商提供的 Windows 7 完全许可证。You must have a qualifying operating system license AND a Volume license Windows 7 upgrade license, or a full license for Windows 7 from a retail source.

    备注

    如果在尝试激活时收到错误 0x80072ee2,请改用后续的电话激活方法。If you receive error 0x80072ee2 when you attempt to activate, use the phone activation method that follows instead.

  • 按照这些步骤操作,通过电话激活:Activate by phone by following these steps:
    1. 运行 slmgr /dti,然后记录安装 ID 的值 。Run slmgr /dti and then record the value of the Installation ID.
  • 请联系 Microsoft 许可证激活中心并提供安装 ID 以接收确认 ID。Contact the Microsoft Licensing Activation Centers and provide the Installation ID in order to receive a Confirmation ID.
  • 若要通过使用确认 ID 激活,请运行 slmgr /atp <Confirmation ID> 。To activate by using the Confirmation ID, run slmgr /atp <Confirmation ID>.

0xC004F038 你的密钥管理服务(KMS)报告的计数不足0xC004F038 The count reported by your Key Management Service (KMS) is insufficient

此错误消息的完整文本如下所示:The full text of this error message resembles the following:

软件保护服务报告无法激活计算机。The Software Protection Service reported that the computer could not be activated. 你的密钥管理服务(KMS)报告的计数不足。The count reported by your Key Management Service (KMS) is insufficient. 请联系你的系统管理员。Please contact your system administrator.

可能的原因Possible cause

KMS 主机上的计数不够大。The count on the KMS host is not high enough. 对于 Windows Server,KMS 计数必须大于或等于 5。For Windows Server, the KMS count must be greater than or equal to 5. 对于 Windows(客户端),KMS 计数必须大于或等于 25。For Windows (client), the KMS count must be greater than or equal to 25.

分辨率Resolution

使用 KMS 激活 Windows 之前,必须在 KMS 池中有更多的计算机。Before you can use KMS to activate Windows, you must have more computers in the KMS pool. 若要获取 KMS 主机上的当前计数,请运行 Slmgr.vbs /dliTo obtain the current count on the KMS host, run Slmgr.vbs /dli.

0xC004F039 未启用密钥管理服务(KMS)0xC004F039 The Key Management Service (KMS) is not enabled

此错误消息的完整文本如下所示:The full text of this error message resembles the following:

软件保护服务报告无法激活计算机。The Software Protection Service reported that the computer could not be activated. 未启用密钥管理服务(KMS)。The Key Management Service (KMS) is not enabled.

可能的原因Possible cause

KMS 未响应 KMS 请求。KMS did not respond to the KMS request.

分辨率Resolution

排查 KMS 主机与客户端之间的网络连接问题。Troubleshoot the network connection between the KMS host and the client. 确保 TCP 端口 1688(默认)未被防火墙阻止,也没有被其他方式筛选掉。Make sure that TCP port 1688 (default) is not blocked by a firewall or is otherwise filtered.

0xC004F041 软件保护服务确定未激活密钥管理服务器(KMS)0xC004F041 The Software Protection Service determined that the Key Management Server (KMS) is not activated

此错误消息的完整文本如下所示:The full text of this error message resembles the following:

软件保护服务确定未激活密钥管理服务器(KMS)。The Software Protection Service determined that the Key Management Server (KMS) is not activated. 需要激活 KMS。KMS needs to be activated.

可能的原因Possible cause

未激活 KMS 主机。The KMS host is not activated.

分辨率Resolution

使用联机激活或电话激活来激活 KMS 主机。Activate the KMS host by using either online or telephone activation.

0xC004F042 软件保护服务确定无法使用指定的密钥管理服务(KMS)0xC004F042 The Software Protection Service determined that the specified Key Management Service (KMS) cannot be used

可能的原因Possible cause

如果 KMS 客户端联系一台无法激活客户端软件的 KMS 主机,则会出现此错误。This error occurs if the KMS client contacted a KMS host that could not activate the client software. 例如,在包含特定于应用程序和特定于操作系统的 KMS 主机的混合环境中,这种情况可能很常见。This can be common in mixed environments that contain application-specific and operating system-specific KMS hosts, for example.

分辨率Resolution

确保使用特定的 KMS 主机来激活特定的应用程序或操作系统,且 KMS 客户端连接到正确的主机。Make sure that if you use specific KMS hosts to activate specific applications or operating systems, the KMS clients connect to the correct hosts.

0xC004F050 软件保护服务报告产品密钥无效0xC004F050 The Software Protection Service reported that the product key is invalid

可能的原因Possible cause

这可能是由于 KMS 密钥拼写错误,或者在正式发行版操作系统中键入 Beta 密钥而造成的。This can be caused by a typo in the KMS key or by typing in a Beta key on a Released version of the operating system.

分辨率Resolution

请在相应版本的 Windows 上安装相应的 KMS 密钥。Install the appropriate KMS key on the corresponding version of Windows. 检查拼写。Check the spelling. 如果密钥是复制后粘贴过来的,请确保不要将密钥中的连字符取代为长破折号线。If the key is being copied and pasted, make sure that em-dashes were not substituted for the hyphens in the key.

0xC004F051 软件保护服务报告产品密钥被阻止0xC004F051 The Software Protection Service reported that the product key is blocked

可能的原因Possible cause

激活服务器确定 Microsoft 已阻止此产品密钥。The activation server determined that Microsoft has blocked the product key.

分辨率Resolution

获取新的 MAK 或 KMS 密钥,将它安装在系统上,然后激活。Obtain a new MAK or KMS key, install it on the system, and activate.

0xC004F064 软件保护服务报告非正版宽限期已过0xC004F064 The Software Protection Service reported that the non-genuine grace period expired

可能的原因Possible cause

Windows 激活工具 (WAT) 已确定系统不是正版。Windows Activation Tools (WAT) has determined that the system is not genuine.

分辨率Resolution

如需帮助,请联系 Microsoft 许可激活中心For assistance, contact the Microsoft Licensing Activation Centers.

0xC004F065 软件保护服务报告该应用程序正在有效的非正版宽限期内运行0xC004F065 The Software Protection Service reported that the application is running within the valid non-genuine period

可能的原因Possible cause

Windows 激活工具已确定系统不是正版。Windows Activation Tools has determined that the system is not genuine. 系统将在非正版宽限期内继续运行。The system will continue to run during the Non-Genuine grace period.

分辨率Resolution

获取并安装正版产品密钥,并在宽限期内激活系统。Obtain and install a genuine product key, and activate the system during the grace period. 否则,系统将在宽限期结束时进入通知状态。Otherwise, the system will go into the Notifications state at the end of the grace period.

0xC004F06C 请求时间戳无效0xC004F06C The request timestamp is invalid

此错误消息的完整文本如下所示:The full text of this error message resembles the following:

软件保护服务报告无法激活计算机。The Software Protection Service reported that the computer could not be activated. 密钥管理服务(KMS)确定请求时间戳无效。The Key Management Service (KMS) determined that the request timestamp is invalid.

可能的原因Possible cause

客户端计算机上的系统时间与 KMS 主机上的时间有很大的差异。The system time on the client computer is too different from the time on the KMS host. 由于多种原因,时间同步对于系统和网络的安全非常重要。Time sync is important to system and network security for a variety of reasons.

分辨率Resolution

请更改客户端上的系统时间,使其与 KMS 主机同步,以便解决此问题。Fix this issue by changing the system time on the client to sync with the KMS host. 建议使用网络时间协议 (NTP) 时间源或 Active Directory 域服务进行时间同步。We recommend that you use a Network Time Protocol (NTP) time source or Active Directory Domain Services for time synchronization. 出现当前的问题是因为你使用了 UTP 时间,而这种时间与选择的时区无关。This issue uses UTP time and does not depend on Time Zone selection.

0xC004F074 无法联系任何密钥管理服务(KMS)0xC004F074 No Key Management Service (KMS) could be contacted

此错误消息的完整文本如下所示:The full text of this error message resembles the following:

软件保护服务报告无法激活计算机。The Software Protection Service reported that the computer could not be activated. 无法联系任何密钥管理服务(KMS)。No Key Management Service (KMS) could be contacted. 有关其他信息,请参阅应用程序事件日志。Please see the Application Event Log for additional information.

可能的原因Possible cause

所有 KMS 主机系统都返回了错误。All of the KMS host systems returned an error.

分辨率Resolution

在应用程序事件日志中,确定事件 ID 为 12288 且与激活尝试相关联的每个事件。In the Application Event Log, identify each event that has Event ID 12288 and is associated with the activation attempt. 排查这些事件中的错误。Troubleshoot the errors from these events.

若要详细了解如何排查与 DNS 相关的问题,请参阅 Common troubleshooting procedures for KMS and DNS issues(KMS 和 DNS 问题的常见排查过程)。For more information about troubleshooting DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.