工作区分析隐私和数据访问Workplace Analytics privacy and data access

了解员工的权限是使用工作区分析确保成功程序的关键组件。Being aware of employees' rights is a key component to ensuring a successful program using Workplace Analytics. 在使用工作区分析之前,请务必考虑有关雇主员工关系、隐私和个人数据的不断变化的法律和法规以及公司策略。It is important to consider ever-changing laws and regulations regarding employer-employee relationships, privacy, and personal data, as well as company policies, before using Workplace Analytics.

工作区分析不会对任何特定策略进行编码,而是提供控件,管理员可以使用这些控件将产品配置为与适用的法律、法规和公司策略保持一致。Workplace Analytics does not encode any specific policy, instead it provides controls that administrators can use to configure the product to be consistent with applicable laws, regulations, and company policies. 您的组织选择要在工作区分析中使用的数据。Your organization chooses what data to use in Workplace Analytics.

Important

在为您的组织启用工作区分析之前,请咨询您的法律和人力资源团队。Consult with your legal and human resources teams before enabling Workplace Analytics for your organization.

本文档介绍了可用于工作区分析管理员的隐私控制。This document introduces the privacy controls available to Workplace Analytics administrators. 您可以控制数据并访问工作区分析中的数据。You control both the data and access to the data in Workplace Analytics.

你决定谁可以查看哪些数据You decide who gets to see what data

组织决定谁可以有权查看工作区分析中的数据。Organizations decide who can have access to see the data in Workplace Analytics. 应确保主要用户在获得对数据的访问权限之前,在隐私、公司的策略和其他适用的主题领域中获得合适的培训。You should ensure that primary users receive suitable training in privacy, and in your company’s policies and other applicable subject areas, before being granted access to the data. 以下权限级别提供了对数据的访问权限:The following levels of permission provide access to the data:

  • **分析人员 (受限访问) ** 有权访问 "工作区分析" 主页 ,并探索最小组大小强制实施的指标功能。Analyst (Limited Access) has access to the Workplace Analytics Home page and explore metrics features where minimum group size is enforced.
  • 除管理员功能外,分析师还具有对所有产品功能的完全访问权限。Analyst has full access to all product features except the administrator features.
  • 管理员角色 只能访问管理员功能 (设置数据源 页面) 。Administrator role has access to administrator features only (Settings and Data Source pages).
  • 项目经理 有权访问 "工作区分析" 主页 ,并允许程序管理员在实施最小组大小的情况下探索指标。Program manager has access to the Workplace Analytics Home page and lets program managers explore metrics in cases where the minimum group size is enforced. 他们还具有对 计划 及其 管理跟踪 页面的访问权限,在这些页面中,可以设置计划并跟踪活动或已结束计划的进度。They also have access to Plans and its Manage and Track pages, where they can set up plans and track the progress of active or ended plans.
  • 人员经理 可以通过 管理器设置访问 Workplace Analytics。People managers can get access to Workplace Analytics through Manager settings. 如果它们满足最小团队规模,他们可以查看 主页 并探索有关其特定团队的指标。If they meet the minimum team size, they can see the Home page and explore metrics about their specific team. 他们还具有对 计划 及其 管理跟踪 页面的访问权限,在这些页面中,可以设置计划并跟踪活动或已结束计划的进度。They also have access to Plans and its Manage and Track pages, where they can set up plans and track the progress of active or ended plans.

您可以控制工作区分析所使用的数据You control the data that Workplace Analytics uses

保留对所使用的数据及其在工作区分析中的使用方式的完全控制。You retain full control over what data is used and how it is used within Workplace Analytics. 工作区分析使用 Office 365 电子邮件和日历元数据以及由组织定义的外部数据 (通常从 HR 系统) 导出,以计算组织中的时间组在会议、电子邮件、通话和聊天等方面花费了多少时间。Workplace Analytics uses Office 365 email and calendar metadata and external data defined by your organization (usually exported from an HR system) to compute how much time groups within your organization spend in meetings, emails, calls, and chats, and with whom.

工作区分析从您自己的 HR 系统中处理来自这两个源 — 组织数据的数据和Office 365 中的协作数据, — 以向分析师提供要对其执行分析的统一数据池。Workplace Analytics processes data from these two sources—organizational data from your own HR system and collaboration data from Office 365—to provide your analysts with a unified pool of data on which to perform analyses. 以下各节介绍了这两个数据源:The following sections describe these two data sources:

组织数据Organizational data

组织数据是有关您的员工的上下文信息 (例如:作业标题、级别、位置) 并且可以来自人力资源、信息系统或其他业务线数据存储区。Organizational data is contextual information about your employees (for example: job title, level, location) and can come from human resources, information systems, or other line-of-business data stores. 工作区分析将 Office 365 电子邮件、日历、呼叫和即时消息元数据与您选择用于向公司的通信和协作趋势中提供丰富的可操作性见解的组织数据结合在一起,以帮助您做出更有效的业务决策。Workplace Analytics combines Office 365 email, calendar, call, and instant message metadata with the organizational data that you choose to use to provide rich, actionable insights into your company’s communication and collaboration trends to help you make more effective business decisions.

组织数据集与 Office 365 元数据组合在一起,以生成针对见解进行分析的完整数据集。The organizational data set is combined with the Office 365 metadata to produce the complete dataset that is analyzed for insights. 数据集使用用户的电子邮件地址进行组合,但电子邮件地址永远不会通过仪表板或查询结果显示在工作区分析中。The data sets are combined using the email addresses of the users, but the email addresses are never shown in Workplace Analytics through dashboards or query results.

请注意,组织数据集中提供的其他信息在工作区分析仪表板和报告中公开。Note that other information provided in the organizational data set is exposed in Workplace Analytics dashboards and reports. 请务必确保数据集不包含个人数据 (例如雇员 ID) 。Take care to ensure that the data set does not include personal data (such as the employee ID). 有关组织数据的详细信息,请参阅 Prepare 组织关系 dataFor more information about organizational data, see Prepare organizational data.

Office 365 中的协作数据Collaboration data from Office 365

Office 365 电子邮件、日历、呼叫和即时消息元数据为所有工作区分析分析提供了基础,因此第一步是确定要包含哪些用户。Office 365 email, calendar, call, and instant message metadata provides the foundation for all Workplace Analytics analysis, so the first step is to determine which users you want to include. 当您选择要包含的用户时,工作区分析将使用有关该用户的邮箱和日历中的项目的以下信息:When you choose a user to be included, Workplace Analytics uses the following information about items in that user's mailbox and calendar:

item 发信originator recipientrecipient subjectsubject chronologychronology statusstatus 地点venue
emailemail sendersender recipientrecipient 主题行subject line 发送时间sent time
要求meeting 组织者organizer 邀请invitees 主题行subject line 计划时间scheduled time 与会者状态attendee status 计划位置scheduled location
callcall 组织者organizer 邀请invitees 计划的时间,scheduled time,
呼叫加入时间,call joined time,
呼叫持续时间call duration
呼叫/联接状态call/join status
聊天chat 的发件人sender of
初始即时消息initial IM
recipientrecipient 即时消息发送时间IM sent time

Important

工作区分析从不使用电子邮件和会议正文中的附件和文本。Attachments and text in the body of email and meetings are never used by Workplace Analytics. 此外,还完全排除了权限管理、机密和私人电子邮件和会议。Furthermore, rights-managed, confidential, and private email and meetings are excluded altogether.

工作区分析隐私设置Workplace Analytics privacy settings