Dynamics 365 Channel Integration Framework guide

General

Version 1.0 documentation
Get started Dynamics 365 Channel Integration Framework overview Architecture overview System requirements	Download Get Dynamics 365 Channel Integration Framework Download sample code for softphone integration (version 1.0)
How to Configure a channel provider for your organization Build a simple communication widget Search and open records on an incoming conversation Enable outbound communication (ClickTOAct) Add a Dynamics 365 Channel Integration Framework solution as a dependent solution Authenticate channel users to the channel (widget) Pass Dynamics 365 URL to widget library	JavaScript API Reference Microsoft.CIFramework Client-side events Entity reference
Version 2.0 documentation
Get started Dynamics 365 Channel Integration Framework overview Architecture overview System requirements	Download Get Dynamics 365 Channel Integration Framework Download sample code for softphone integration (version 2.0)
How to Configure channel provider using app profile manager Enable outbound communication (ClickTOAct) Add a Dynamics 365 Channel Integration Framework solution as a dependent solution Authenticate channel users to the channel (widget) Pass Dynamics 365 URL to widget library Manage session templates Manage application tab templates Manage notification templates Associate templates with scenarios Channel Analytics Support for multiple providers	JavaScript API Reference Microsoft.CIFramework Client-side events Entity reference