使用 Microsoft 團隊會議室恢復工具Use the Microsoft Teams Rooms recovery tool

本文討論如何使用 Microsoft 團隊聊天室的 [恢復工具],讓您用來將已過期的系統變成受支援的狀態。This article discusses how to use the recovery tool for Microsoft Teams Rooms, which you would use to bring an out of date system into a supported state. 當 Microsoft 團隊聊天室主控台顯示「系統組態已過期」錯誤,或在執行推播按鈕重設factory 還原之前,應該套用此工具。This tool should be applied when either the Microsoft Teams Rooms console shows a "system config out of date" error, or prior to performing a push button reset factory restore.

必要條件Prerequisites

下載最新的Microsoft 團隊聊天室安裝套件,並將其解壓縮至 Microsoft 團隊聊天室裝置可存取的 USB 記憶棒或網路共用。Download the latest Microsoft Teams Rooms installation package and extract it to a USB memory stick or network share accessible to the Microsoft Teams Rooms device.

注意

從 MSI 解壓縮檔案的方式有許多種。Extracting the files from the MSI can be accomplished by many means. 提取所有檔案並保留其目錄結構的任何機制都是可接受的。Any mechanism that extracts all the files and preserves their directory structure is acceptable. 其中一個方法是使用命令來 msiexec /a PathToMsi /qb TARGETDIR=PathToTarget PathToMsi 代表 Microsoft 團隊聊天室安裝套件的完整路徑,並代表您想要解壓縮檔案的目標 PathToTarget 資料夾的完整路徑。One such way is to use the command msiexec /a PathToMsi /qb TARGETDIR=PathToTarget where PathToMsi represents the full path to the Microsoft Teams Room installation package, and PathToTarget represents the full path to the folder you would like the files extracted to.

執行工具Running the tool

  1. 在 Microsoft 團隊聊天室裝置上登入系統管理員帳戶,然後啟動提升的命令提示字元。Sign in to the admin account on your Microsoft Teams Rooms device, and launch an elevated command prompt.
  2. 從 microsoft 團隊聊天室裝置驗證您可以存取的 Microsoft 小組聊天室裝置 RecoveryTool.ps1 file ,該裝置會包含在從 Microsoft 小組聊天室安裝套件提取的檔案中。Verify from the Microsoft Teams Rooms device that you are able to access the RecoveryTool.ps1 file, which is included in the files extracted from the Microsoft Teams Rooms installation package. 您可以在使用網路共用或 USB 磁片磁碟機上的 [準備必備元件] 中找到套件。The kit can be found on the network share or USB drive used when preparing prerequisites.
  3. 執行 powershell.exe -ExecutionPolicy Unrestricted -File "<path to RecoveryTool.ps1>"Run powershell.exe -ExecutionPolicy Unrestricted -File "<path to RecoveryTool.ps1>".
  4. 若要執行工廠還原:To perform a factory restore:
    1. 當腳本出現提示時,選取選項2:重設When prompted by the script select option 2: Reset.
    2. 如果 BitLocker 已開啟,請依照腳本輸出末端提供的指示來停用。If BitLocker is on, follow the instructions provided at the end of the script output to disable it.
    3. 執行 factory 還原。Perform the factory restore.
      1. 開啟 [設定] 應用程式,然後選取 [更新 & 安全性]Open the Settings app, and select Update & Security
      2. 流覽至 [恢復] 索引標籤。Navigate to the Recovery tab.
      3. 在 [重設此電腦] 底下,選取 [開始使用]Beneath Reset this PC, select Get started
      4. 選取 [移除所有專案],然後選取[移除 ]Select Remove everything, then Next and Reset

      警告

      如果您保留我的檔案-移除 app 和設定,但在 Windows 重設程式期間已選取 [保留您的個人檔案] 選項,Microsoft [小組聊天室] 裝置就無法使用。The Microsoft Teams Rooms device can become unusable if the Keep my files - Removes Apps and settings, but keeps your personal files option is selected during the Windows Reset process. 請勿選取此選項。Do not select this option. 5. 系統會多次重新開機。The system will reboot multiple times. 重設完成後,系統將會處於 Windows 的「不在盒外體驗」(OOBE)畫面中。When the reset is complete, the system will be at the Windows "out of box experience" (OOBE) screen.

另請參閱See also

Microsoft 團隊聊天室說明Microsoft Teams Rooms help

管理 Microsoft Teams 會議室Manage Microsoft Teams Rooms