SharePoint Server 的 Visio Services 知識庫文章Visio Services in SharePoint Server knowledge articles

解決 SharePoint Server 2016 和 SharePoint Server 2013 中 Visio Services 的警示:徵狀、原因及可行的解決方案。Resolve alerts in Visio Services in SharePoint Server 2016 and SharePoint Server 2013: symptoms, causes, and possible resolutions.

本節中的文章為 SharePoint Server 2016 的 Visio Services 的知識庫文章。通常在 Systems Center Operations Manager 主控台中按一下警示內的連結後,就會顯示這些文章。這些文章可用於協助您針對 Visio Services 中的問題進行移難排解並解決問題。請下載並安裝 System Center Monitoring Pack for SharePoint Server 2016The articles in this section are knowledge articles for Visio Services in SharePoint Server 2016. Typically, you would see these articles after clicking a link in an alert in the Systems Center Operations Manager console. You can use these articles to help you troubleshoot and resolve problems in Visio Services. Download and install System Center Monitoring Pack for SharePoint Server 2016.

本節內容:In this section:

Visio Graphics Service 無法初始化轉譯器Visio Graphics Service failed to initialize the rasterizer

警示名稱:Visio Graphics Service 無法初始化轉譯器Alert Name:Visio Graphics Service failed to initialize the rasterizer

摘要:SharePoint Server 的 Visio Services 需要轉譯器,才能轉譯 Visio 圖表。Visio Services 未能初始化轉譯器時,將不會轉譯 VSDX 與 VSDM 圖表。徵狀:可能會出現下列一或多個徵狀:Summary: Visio Services in SharePoint Server requires a rasterizer to render a Visio diagram. When the rasterizer is not initialized by Visio Services, VSDX and VSDM diagrams will not render.Symptoms: One or more of the following symptoms might appear:

  • Visio Services 不會轉譯圖表。Visio Services might not render diagrams.

  • 此事件會出現在事件記錄檔中:事件識別碼:8076 描述:轉譯器初始化失敗。This event appears in the event log: Event ID: 8076 Description: Rasterizer initialization failed.

原因Cause

轉譯器 (Visio Graphics Services 的內部元件) 未在執行中,或是未正確初始化。The rasterizer, an internal component of Visio Graphics Services, is not running or was not initialized correctly.

解決方案Resolution

重新啟動 Visio Services:Restart Visio Services:

  1. 在 [管理中心] 頁面上的 [系統設定] 區段中,從讀取窗格] 中按一下 [管理此伺服器陣列中On the Central Administration page, in the System Settings section, from the reading pane, click Manage servers in this farm.

  2. 在 [伺服器] 欄中,按一下名稱失敗的應用程式伺服器。伺服器上的服務] 頁面隨即開啟。In the Server column, click the name of the failing application server. The Services on Server page opens.

  3. 在 [服務] 欄中,找出Visio Graphics Service。按一下 [停止] 和 [啟動In the Service column, locate Visio Graphics Service. Click Stop, and then click Start.

Visio Graphics Service 無法初始化轉譯器Visio Graphics Service failed to initialize the rasterizer

警示名稱:Visio Graphics Service 無法初始化轉譯器Alert Name:Visio Graphics Service failed to initialize the rasterizer

摘要:SharePoint Server 的 Visio Services 需要轉譯器,才能轉譯 Visio 圖表。Visio Services 尚未初始化轉譯器時,將不會轉譯 VSDX 與 VSDM 圖表。當 Visio Graphics Services 無法初始化轉譯器時就會觸發此規則。Summary: Visio Services in SharePoint Server requires a rasterizer to render a Visio diagram. When the rasterizer is not initialized by Visio Services, VSDX and VSDM diagrams will not render. This rule is triggered when the Visio Graphics Services failed to initialize the rasterizer.

原因Cause

徵狀:可能會出現下列一或多項徵狀:Symptoms: One or more of the following symptoms might appear:

  • Visio Services 不會轉譯圖表。Visio Services might not render diagrams.

  • 此事件會出現在事件記錄檔中:事件識別碼:8076 描述:轉譯器初始化失敗。This event appears in the event log: Event ID: 8076 Description: Rasterizer initialization failed.

解決方案Resolution

重新啟動 Visio Services:Restart Visio Services:

  1. 在 [管理中心] 頁面上的 [系統設定] 區段中,從讀取窗格] 中按一下 [管理此伺服器陣列中On the Central Administration page, in the System Settings section, from the reading pane, click Manage servers in this farm.

  2. 在 [伺服器] 欄中,按一下名稱失敗的應用程式伺服器。伺服器上的服務] 頁面隨即開啟。In the Server column, click the name of the failing application server. The Services on Server page opens.

  3. 在 [服務] 欄中,找出Visio Graphics Service。按一下 [停止] 和 [啟動In the Service column, locate Visio Graphics Service. Click Stop, and then click Start.

Visio Graphics Service 找不到設定管理員Visio Graphics Service cannot find the configuration manager

警示名稱:Visio Graphics Service 找不到設定管理員Alert Name:Visio Graphics Service cannot find the configuration manager

摘要:SharePoint Server 的 Visio Services 將其應用程式設定儲存在 configuration-a12-n 資料庫中。務必要能存取此資料庫,服務才會運作。Summary: Visio Services in SharePoint Server stores its application settings in the configuration-a12-n database. Access to this database is extremely important for the service to function.

Visio Graphics Service 找不到設定管理員時,就會觸發此規則。This rule is triggered when the Visio Graphics Service cannot find configuration manager.

徵狀:可能會出現下列一或多項徵狀:Symptoms: One or more of the following symptoms might appear:

  • Visio Services 不會轉譯圖表。Visio Services might not render diagrams.

  • 此事件會顯示在事件記錄檔中:事件識別碼:8040 描述:找不到設定管理員。This event appears in the event log: Event ID: 8040 Description: Can't find configuration manager.

原因Cause

可能原因包括下列一或多項:One or more of the following might be the cause:

  • 無法存取設定資料庫。The configuration database is inaccessible.

  • 因為 Microsoft SQL Server 電腦上的網路活動頻繁或負載量大,導致設定資料庫回應速度慢。The configuration database is responding slowly because of heavy network activity or load on the Microsoft SQL Server.

解決方案Resolution

解決方案 1:檢查 SQL Server 設定資料庫的狀態Resolution 1: Verify the status of the SQL Server configuration database:

  1. SharePoint 管理中心網站的 [讀取窗格] 中 [系統設定] 區段中按一下 [管理此伺服器陣列中On the SharePoint Central Administration website, in the System Settings section in the reading pane, click Manage Servers in this farm.

  2. 伺服器陣列資訊] 區段中,記下設定資料庫伺服器] 及 [名稱與 [設定資料庫的版本。In the Farm Information section, note the Configuration database server and the name and the version of the configuration database.

  3. 啟動SQL Server Management Studio並連線至設定資料庫伺服器。Start SQL Server Management Studio and connect to the configuration database server.

  4. 若設定資料庫不存在,請執行 [SharePoint 產品及技術設定精靈]。If the configuration database does not exist, run the SharePoint Products and Technologies Configuration Wizard.

解決方案 2:檢查 SQL Server 網路連線:Resolution 2: Verify the SQL Server network connection:

  1. 管理中心網站的 [系統設定] 區段中,從讀取窗格] 中按一下 [管理此伺服器陣列中On the Central Administration website, in the System Settings section, from the reading pane, click Manage Servers in this farm.

  2. 在 [伺服器陣列資訊] 區段中,記下設定資料庫伺服器] 及 [名稱與 [版本設定資料庫資訊。In the Farm Information section, note the Configuration database server and the name and the version of the configuration database information.

  3. 開啟命令提示字元視窗並輸入 ping 以確認伺服器連線。Open a Command Prompt window and type ping to confirm the server connection.

    無法連絡伺服器表示網路連線發生問題,或發生其他問題導致伺服器無回應。Failure to contact the server indicates a problem with the network connection or another problem that prevents a response from the server

  4. 登入伺服器並疑難排解此問題。Log on to the server and troubleshoot the issue.

Visio Graphics Service 無法連線到應用程式 Proxy 傳回的應用程式伺服器Visio Graphics Service unable to connect to the application server returned by the application proxy

警示名稱:Visio Graphics Service 無法連線到應用程式 Proxy 傳回的應用程式伺服器Alert Name:Visio Graphics Service unable to connect to the application server returned by the application proxy

摘要:SharePoint Server 中適用於 Visio Services的應用程式使用 Proxy,摘要前端服務與後端服務之間的通訊。此 Proxy 也提供伺服器與伺服器之間的負載平衡機制。前端服務必須連線至應用程式 Proxy 所傳回的應用程式伺服器,Visio Services 才能運作。Visio Graphics Service 無法連線至應用程式伺服器時,就會觸發此規則。Summary: The application for Visio Services in SharePoint Server uses a proxy to abstract communication between the front-end service and back-end service. This proxy also provides a load-balancing mechanism between servers. For Visio Services to function, the front-end service must be connected to the application server that is returned by the application proxy. This rule is triggered when the Visio Graphics Service cannot connect to the application server.

徵狀:可能會出現下列一或多項徵狀:Symptoms: One or more of the following symptoms might appear:

  • SharePoint 的 Visio Services 不會轉譯圖表。Visio Services in SharePoint might not render diagrams.

  • 此事件會出現在事件記錄檔中:事件識別碼:8049 描述:應用程式 Proxy 在 <描述文字> 有無效的端點。This event appears in the event log: Event ID: 8049 Description: Application proxy invalid endpoint for <descriptive text>.

原因Cause

可能原因包括下列一或多項:One or more of the following might be the cause:

  • 無法存取指定的 SharePoint Server 應用程式伺服器。The specified SharePoint Server application server is inaccessible.

  • 因為特定伺服器上的網路活動頻繁或工作量大,導致指定的應用程式伺服器回應速度慢。The specified application server is responding slowly because of heavy network activity or load on the specific server.

解決方案Resolution

解決方案 1:查看錯誤記錄檔:Resolution 1: Check the error logs:

  1. 開啟 Windows 事件檢視器。Open the Windows Event Viewer.

  2. 在 Windows 應用程式事件記錄檔中搜尋事件識別碼 8049。Search for event ID 8049 in the Windows Application Event log.

  3. 在事件描述中,記下失敗的應用程式伺服器。In the event description, note the application server that is failing.

解決方案 2:確認應用程式伺服器的連線:Resolution 2: Verify the application server connection:

  1. 從失敗的應用程式伺服器中,開啟 SharePoint 管理中心網站。From the failing application server, open the SharePoint Central Administration website.

  2. 若無法從失敗的伺服器存取管理中心網站,請確定網路設定是否正確,以及伺服器是否有適當的權限可加入 SharePoint 伺服器陣列。If you cannot access the Central Administration site from the failing server, make sure that the network settings are correct and that the server has appropriate permissions to join the SharePoint farm.

解決方案 3:確認失敗的伺服器上是否執行 Visio Services:Resolution 3: Verify that Visio Services runs on the failing server:

  1. 在管理中心網站的 [系統設定] 區段中,從讀取窗格] 中按一下 [管理此伺服器陣列中On the Central Administration website, in the System Settings section, from the reading pane, click Manage servers in this farm.

  2. 確認失敗的應用程式伺服器上是否執行 Visio Services。Verify that Visio Services runs on the failing application server.

若出現失敗的服務應用程式之服務應用程式 Proxy,請建立新的服務應用程式。If there is a service application proxy for the failing service application, create a new service application.

解決方案 4:重新啟動 Visio Services:Resolution 4: Restart Visio Services:

  1. 在 [管理中心] 頁面的 [讀取窗格] 中 [系統設定] 區段中,按一下 [管理此伺服器陣列中On the Central Administration page, in the reading pane, in the System Settings section, click Manage servers in this farm.

  2. 在 [伺服器] 欄中,按一下名稱失敗的應用程式伺服器。伺服器上的服務] 頁面隨即開啟。In the Server column, click the name of the failing application server. The Services on Server page opens.

  3. 在 [服務] 欄中,找到 [ Visio Graphics Service、 按一下 [停止] 和 [啟動In the Service column, locate Visio Graphics Service, click Stop, and then click Start.

解決方案 5:建立新的 Visio Services 應用程式:Resolution 5: Create a new Visio Services application:

  1. 按一下 [管理中心] 網站的應用程式管理] 區段中,從讀取窗格] 的 [管理服務應用程式]。On the Central Administration website, in the Application Management section, from the reading pane, click Manage service applications.

  2. 在 [類型] 欄中,按一下有失敗的 Visio Services 應用程式的名稱服務執行個體。In the Type column, click the name of the Visio Services application that has the failing service instance.

  3. 在功能區上,按一下 [刪除]。On the ribbon, click Delete.

  4. 在 [刪除服務應用程式] 對話方塊中,按一下 [確定]In the Delete Service Application dialog box, click OK.

  5. 建立新的 Visio Services 應用程式。Create a new Visio Services application.

另請參閱See also

概念Concepts

監視 SharePoint Server 中的計劃Plan for monitoring in SharePoint Server

其他資源Other Resources

在 SharePoint Server 中規劃 Visio ServicesPlan for Visio Services in SharePoint Server

適用於 SharePoint Foundation 的 System Center 監視組件System Center Monitoring Pack for SharePoint Foundation

適用於 SharePoint Server 2016 的 System Center 監視組件System Center Monitoring Pack for SharePoint Server 2016

適用於 SharePoint Foundation 的 System Center 監視組件System Center Monitoring Pack for SharePoint Foundation

適用於 SharePoint Server 的 System Center 監視組件System Center Monitoring Pack for SharePoint Server