Azure Stack Hub 服務原則Azure Stack Hub servicing policy

本文說明 Azure Stack Hub 整合系統的服務原則,以及必須如何做才能將狀態保持在支援的狀態。This article describes the servicing policy for Azure Stack Hub integrated systems and what you must do to keep your system in a supported state.

下載適用於整合式系統的更新套件類型Download update packages for integrated systems

Microsoft 會釋出完整的更新套件以及可解決特定問題的修正程式套件。Microsoft releases both full update packages as well as hotfix packages to address specific issues.

完整更新套件裝載于安全的 Azure 端點。Full update packages are hosted in a secure Azure endpoint. 您可以使用 Azure Stack Hub 更新下載程式工具來進行下載。You can download them manually using the Azure Stack Hub Updates downloader tool. 如果您的縮放單位已連線,更新就會自動在管理員入口網站中顯示為 已有可用的更新If your scale unit is connected, the update appears automatically in the administrator portal as Update available. 如需有關每個版本的詳細資訊,您可以從本文的更新套件發行頻率一節中按一下任何一個版本。For more information about each release, you can click any release from the Update package release cadence section of this article.

Hotfix 更新套件裝載在相同的安全 Azure 端點中。Hotfix update packages are hosted in the same secure Azure endpoint. 您可以使用個別 Hotfix 知識庫文章中內嵌的連結 (例如 Azure Stack Hub Hotfix 1.1809.12.114) 來下載這些套件。You can download them using the embedded links in each of the respective hotfix KB articles; for example, Azure Stack Hub Hotfix 1.1809.12.114. 與完整的每月更新套件類似,Azure Stack Hub 操作員可以下載 .xml 和 .zip 檔案,然後使用 Azure Stack Hub 中的 [套用更新] 程式來匯入這些檔案。Similar to the full, monthly update packages, Azure Stack Hub operators can download the .xml and .zip files and import them using the procedure in Apply updates in Azure Stack Hub. Azure Stack Hub 操作員如果具有已連線的縮放單位,就會看到 Hotfix 自動出現在管理員入口網站中並顯示 已有可用的更新 訊息。Azure Stack Hub operators with connected scale units will see the hotfixes automatically appear in the administrator portal with the message Update available.

如果您的縮放單位未連線,而您想要收到每個 Hotfix 版本的通知,請訂閱每個版本中註明的 RSSATOM 摘要。If your scale unit isn't connected and you want to be notified about each hotfix release, subscribe to the RSS or ATOM feed noted in each release.

更新封裝類型Update package types

整合系統有兩種更新套件類型:There are two types of update packages for integrated systems:

  • Microsoft 軟體更新Microsoft software updates. Microsoft 會負責 Microsoft 軟體更新封裝的端對端服務生命週期。Microsoft is responsible for the end-to-end servicing lifecycle for the Microsoft software update packages. 這些套件包含最新的 Windows Server 安全性更新、非安全性更新,以及 Azure Stack Hub 功能更新。These packages can include the latest Windows Server security updates, non-security updates, and Azure Stack Hub feature updates. 您可以直接從 Microsoft 下載這些更新封裝。You can download theses update packages directly from Microsoft.

  • OEM 硬體廠商提供的更新OEM hardware vendor-provided updates. Azure Stack Hub 硬體合作夥伴負責硬體相關韌體和驅動程式更新封裝的端對端服務生命週期 (包括指引)。Azure Stack Hub hardware partners are responsible for the end-to-end servicing lifecycle (including guidance) for the hardware-related firmware and driver update packages. 此外,對於硬體生命週期主機上的所有軟體和硬體,Azure Stack Hub 硬體合作夥伴擁有並維護指引。In addition, Azure Stack Hub hardware partners own and maintain guidance for all software and hardware on the hardware lifecycle host. OEM 硬體廠商在自己的下載網站提供這些更新封裝。The OEM hardware vendor hosts these update packages on their own download site.

更新封裝發行頻率Update package release cadence

Microsoft 預計在一年中發行軟體更新套件多次。Microsoft expects to release software update packages multiple times throughout the year.

OEM 硬體廠商會視需要發行更新。OEM hardware vendors release their updates on an as-needed basis. 請洽詢您的 OEM,以取得硬體的最新更新。Please check with your OEM for the latest updates to hardware.

管理更新概觀文件中可找到如何規劃和管理更新,以及如何判斷您目前的版本。Find documentation on how to plan for and manage updates, and how to determine your current version in Manage updates overview.

如需特定更新的詳細資訊,包括如何下載更新,請參閱該更新的版本資訊:For information about a specific update, including how to download it, see the release notes for that update:

HotfixHotfixes

有時候,Microsoft 會為 Azure Stack Hub 提供 Hotfix,通常可解決預防性或時效性的特定問題。Occasionally, Microsoft provides hotfixes for Azure Stack Hub that address a specific issue that's often preventative or time-sensitive. 每個修正程式都會與相對應的 Microsoft 知識庫一起發行 (KB) 文章,詳述該修正程式所解決的問題。Each hotfix is released with a corresponding Microsoft Knowledge Base (KB) article that details the issues addressed in that hotfix.

從組建2005開始,當您更新至新的主要版本時 (例如,1.2002 到) 1.2005 時,最新的修補程式 (是否自動安裝新的主要版本中的任何) 。Starting with build 2005, when you update to a new major version (for example, 1.2002.x to 1.2005.x), the latest hotfixes (if any) in the new major version are installed automatically. 從該時間點開始,如果您的組建有發行的修正程式,您應該進行安裝。From that point forward, if a hotfix is released for your build, you should install it.

下載和安裝 Hotfix 就像 Azure Stack Hub 的一般完整更新套件。Hotfixes are downloaded and installed just like the regular full update packages for Azure Stack Hub. 不過,不同於完整的更新,Hotfix 可在數分鐘內安裝完畢。However, unlike a full update, hotfixes can install in minutes. 建議 Azure Stack Hub 操作員在安裝 Hotfix 時設定維護期間。We recommend Azure Stack Hub operators set maintenance windows when installing hotfixes. Hotfix 會更新 Azure Stack Hub 雲端的版本,因此您可以輕鬆地判斷是否已套用 Hotfix。Hotfixes update the version of your Azure Stack Hub cloud so you can easily determine if the hotfix has been applied. 每個仍受支援的 Azure Stack Hub 版本都會有個別提供的 Hotfix。A separate hotfix is provided for each version of Azure Stack Hub that's still in support. 每個特定反覆項目的 Hotfix 都是累計的,而且包含該相同版本的先前 Hotfix。Each hotfix for a specific iteration is cumulative and includes the previous hotfixes for that same version. 您可以在對應的知識庫文章中閱讀更多有關特定修正程式適用性的資訊。You can read more about the applicability of a specific hotfix in the corresponding KB article. 請參閱上一節的版本資訊連結。See the release notes links in the previous section.

如需目前可用 Hotfix 的相關資訊,請參閱該更新的版本資訊:For information about currently available hotfixes, see the release notes for that update:

維持系統獲得支援Keep your system under support

若要讓 Azure Stack Hub 執行個體持續處於支援的狀態,此執行個體必須執行最新發行的更新版本,或是執行最新版之前的兩個更新版本其中之一。For your Azure Stack Hub instance to remain in a supported state, the instance must run the most recently released update version or run either of the two preceding update versions.

您也必須與製造系統的硬體夥伴擁有有效的支援合約。You must also have an active support agreement with the hardware partner that manufactured the system. Microsoft 無法在沒有硬體支援合約的情況下支援您。Microsoft is not able to support you without a hardware support agreement in place.

Hotfix 不是主要更新版本。Hotfixes aren't considered major update versions. 如果您的 Azure Stack Hub 執行個體落後超過兩次更新,則會被視為不符合規範。If your Azure Stack Hub instance is behind by more than two updates, it's considered out of compliance. 您必須更新為最低支援版本,才能獲得支援。You must update to at least the minimum supported version to receive support.

例如,如果最新可用更新版本是 1904,而前兩個更新套件的版本為 1903 和 1902,則 1903 和 1902 都可持續獲得支援。For example, if the most recently available update version is 1904, and the previous two update packages were versions 1903 and 1902, both 1902 and 1903 remain in support. 不過,1901 則不在支援之列。However, 1901 is out of support. 此原則在持續一或兩個月沒有任何發行版本的情況下仍然成立。The policy holds true when there's no release for a month or two. 例如,如果最新發行版本為 1807,但並沒有 1806 發行版本,則前兩個更新套件 1805 和 1804 會持續獲得支援。For example, if the current release is 1807 and there was no 1806 release, the previous two update packages of 1805 and 1804 remain in support.

Microsoft 軟體更新套件不會累積,而且先決條件是必須要有上一個更新套件或 Hotfix。Microsoft software update packages are non-cumulative and require the previous update package or hotfix as a prerequisite. 如果您決定延後一或多個更新,但是想要取得最新版本,請考慮整體的執行階段。If you decide to defer one or more updates, consider the overall runtime if you want to get to the latest version.

資源提供者版本支援Resource provider version support

針對 Azure Stack Hub 資源提供者請務必注意,只有與受支援 Azure Stack Hub 版本相容的指定資源提供者最新發行版本會受到支援,即使您使用的舊版 Azure Stack Hub 仍在受支援期間也一樣。For Azure Stack Hub resource providers, it's important to note that only the most recently released version of a given resource provider that is compatible with your supported version of Azure Stack Hub is supported, even though you may be using an older version of Azure Stack Hub that is still within the support window.

如需資源提供者相容性的詳細資訊,請參閱該特定資源提供者的版本資訊。For more information about resource provider compatibility, please see the release notes for that specific resource provider.

取得支援Get support

Azure Stack Hub 會遵循和 Azure 相同的支援程序。Azure Stack Hub follows the same support process as Azure. 企業客戶可以依照如何建立 Azure 支援要求中所述的程序進行。Enterprise customers can follow the process described in How to create an Azure support request. 如果您是雲端解決方案提供者 (CSP) 的客戶,請連絡您的 CSP 以尋求支援。If you're a customer of a Cloud Solution Provider (CSP), contact your CSP for support. 如需詳細資訊,請參閱 Azure 支援常見問題集For more information, see the Azure Support FAQs.

如需針對更新問題進行疑難排解的說明,請參閱針對 Azure Stack Hub 修補和更新問題進行疑難排解的最佳做法For help troubleshooting update issues, see Best practices for troubleshooting Azure Stack Hub patch and update issues.

後續步驟Next steps