取得協助Get assistance

我們知道在適當時間獲得適當支援將可加速移轉工作。We know that getting the right support at the right time will accelerate your migration efforts. 請檢閱以下協助途徑以符合您的需求。Review the assistance avenues below to meet your needs.

Microsoft 支援服務Microsoft Support

Microsoft 會對所有 Azure 客戶提供基本支援方案。Microsoft offers a basic support plan to all Azure customers. 您可以全天候存取帳單與訂用帳戶支援、線上自助、文件、技術白皮書及支援論壇。You have 24x7 access to billing and subscription support, online self-help, documentation, white papers, and support forums.

如果您在使用 Azure 時需要 Microsoft 支援服務提供協助,請遵循下列步驟來建立支援要求:If you need help from Microsoft Support while using Azure, follow these steps to create a support request:

  1. Azure 入口網站中選取 [說明 + 支援]。Select Help + support in the Azure portal.
  2. 選取 [新增支援要求] 以輸入問題的詳細資料並連絡支援。Select New support request to enter details about your issue and contact support.
  1. 選取 [說明 + 支援]。Select Help + support.
  2. 選取 [新增支援要求] 以輸入問題的詳細資料並連絡支援。Select New support request to enter details about your issue and contact support.

若要檢視支援要求,請遵循下列步驟:To view your support requests, follow these steps:

  1. Azure 入口網站中選取 [說明 + 支援]。Select Help + support in the Azure portal.
  2. 選取 [所有支援要求] 以檢視支援要求。Select All support requests to view your support requests.
  1. 選取 [說明 + 支援]。Select Help + support.
  2. 選取 [所有支援要求] 以檢視支援要求。Select All support requests to view your support requests.

需要支援工程師協助以取得深入的技術指引嗎?Need support engineer assistance for deep technical guidance?

  1. Azure 入口網站中選取 [說明 + 支援]。Select Help + support in the Azure portal.
  2. 選取 [支援方案] 以檢閱您可以使用的方案。Select Support Plans to review the plans available to you.
  1. 選取 [說明 + 支援]。Select Help + support.
  2. 選取 [支援方案] 以檢閱您可以使用的方案。Select Support Plans to review the plans available to you.

線上社群Online communities

下列線上社群可提供以社群為基礎的支援:The following online communities provide community-based support: