Exchange Online 中的共用的信箱Shared mailboxes in Exchange Online

摘要: 在 Exchange Online,以及如何加以建立共用信箱的相關。Summary: About shared mailboxes in Exchange Online, and how to create them.

共用的信箱讓您輕鬆來監視及傳送電子郵件的常見的帳戶,例如 info@contoso.com 或 support@contoso.com 公司群組。當群組中的人員回覆郵件傳送至共用信箱時、 電子郵件看起來所共用信箱傳送不是從個別使用者。Shared mailboxes makes it easy for a group of people in your company to monitor and send email from a common account, such as info@contoso.com or support@contoso.com. When a person in the group replies to a message sent to the shared mailbox, the email looks like it was sent by the shared mailbox, not from the individual user.

重要

如果您使用 Office 365 企業版,您應該在 Office 365 系統管理中心建立共用的信箱。請參閱建立 Office 365 中的共用的信箱If you're using Office 365 for business, you should create your shared mailbox in the Office 365 admin center. See Create shared mailboxes in Office 365.

如果貴組織使用的混合式 Exchange 環境,您應該使用內部部署 Exchange 系統管理中心 (EAC) 來建立及管理共用的信箱。若要深入了解共用信箱,請參閱Shared MailboxesIf your organization uses a hybrid Exchange environment, you should use the on-premises Exchange admin center (EAC) to create and manage shared mailboxes. To learn more about shared mailboxes, see Shared Mailboxes.

使用 EAC 建立共用信箱Use the EAC to create a shared mailbox

您必須獲得權限才能執行此程序或程序。若您需要哪些權限,請參閱Recipients permissions主題中的 「 使用者信箱 」 項目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "User mailboxes" entry in the Recipients permissions topic.

  1. 移至 [收件者 > 共用 > 新增新增圖示Go to Recipients > Shared > AddAdd Icon.

  2. 填入必要欄位:Fill-in the required fields:

    • 顯示名稱Display name

    • 電子郵件地址Email address

  3. 若要授與完整存取 」 或 「 傳送為權限,按一下 [新增新增圖示,然後選取您要授與權限的使用者。您可以使用 CTRL 鍵來選取多個使用者。若要使用哪些權限是否混淆?請參閱您應該使用哪些權限?在本主題後面。To grant Full Access or Send As permissions, click AddAdd Icon, and then select the users you want to grant permissions to. You can use the CTRL key to select multiple users. Confused about which permission to use? See Which permission should you use? later in this topic.

    注意

    [完整存取] 權限可讓使用者開啟信箱,以及在信箱中建立與修改項目。[以下列傳送 ] 權限可讓任何人 (信箱擁有者除外) 從該共用信箱傳送電子郵件。這兩者是成功共用信箱作業的必要權限。The Full Access permission allows a user to open the mailbox as well as create and modify items in it. The Send As permission allows anyone other than the mailbox owner to send email from this shared mailbox. Both permissions are required for successful shared mailbox operation.

  4. 按一下 [儲存]**** 儲存您的變更,並建立共用信箱。Click Save to save your changes and create the shared mailbox.

使用 EAC 來編輯共用信箱委派Use the EAC to edit shared mailbox delegation

  1. 移至 [收件者 > 共用 > 編輯編輯圖示Go to Recipients > Shared > EditEdit icon.

  2. 按一下 [信箱委派Click Mailbox delegation

  3. 若要授與或移除的完整存取 」 及 「 傳送為 」 權限,請按一下 [新增新增圖示移除移除圖示,然後選取您要授與權限的使用者。To grant or remove Full Access and Send As permissions, click AddAdd Icon or RemoveRemove icon and then select the users you want to grant permissions to.

    注意

    [完整存取] 權限可讓使用者開啟信箱,以及在信箱中建立與修改項目。[以下列傳送 ] 權限可讓任何人 (信箱擁有者除外) 從該共用信箱傳送電子郵件。這兩者是成功共用信箱作業的必要權限。The Full Access permission allows a user to open the mailbox as well as create and modify items in it. The Send As permission allows anyone other than the mailbox owner to send email from this shared mailbox. Both permissions are required for successful shared mailbox operation.

  4. 按一下 [儲存] 以儲存變更。Click Save to save your changes.

使用共用的信箱Use a shared mailbox

若要了解使用者可存取和使用共用的信箱的方式,請參閱下列:To learn how users can access and use shared mailboxes, check out the following:

使用命令介面建立共用信箱Use the Shell to create a shared mailbox

這個範例會建立共用信箱「銷售部門」,並對於安全性群組 MarketingSG 授與「完整存取」和「代理傳送者」權限。屬於安全性群組成員的使用者被授與信箱的權限。This example creates the shared mailbox Sales Department and grants Full Access and Send on Behalf permissions for the security group MarketingSG. Users who are members of the security group will be granted the permissions to the mailbox.

注意

此範例假設您已建立安全性群組 MarketingSG,且該安全性群組擁有郵件功能。請參閱管理擁有郵件功能的安全性群組This example assumes that you've already created the security group MarketingSG and that security group is mail-enabled. See Manage mail-enabled security groups.

New-Mailbox -Shared -Name "Sales Department" -DisplayName "Sales Department" -Alias Sales | Set-Mailbox -GrantSendOnBehalfTo MarketingSG | Add-MailboxPermission -User MarketingSG -AccessRights FullAccess -InheritanceType All

如需詳細的語法及參數資訊,請參閱 new-MailboxFor detailed syntax and parameter information, see new-Mailbox.

應該使用哪些權限?Which permissions should you use?

以下是可與共用信箱搭配使用的權限。You can use the following permissions with a shared mailbox.

  • 完整存取權 「完整存取權」權限可讓使用者開啟共用信箱,做為該信箱的擁有者。在存取登入共用信箱後,使用者可以建立行事曆項目;讀取、檢視、刪除和變更電子郵件;建立工作和行事曆連絡人。不過,除非具有「完整存取權」權限的使用者也有「傳送為」或「代理傳送者」權限,否則無法從共用信箱傳送電子郵件。Full Access The Full Access permission lets a user open the shared mailbox and act as the owner of that mailbox. After accessing the shared mailbox, a user can create calendar items; read, view, delete, and change email messages; create tasks and calendar contacts. However, a user with Full Access permission can't send email from the shared mailbox unless they also have Send As or Send on Behalf permission.

  • 傳送為 「傳送為」權限可讓使用者在傳送郵件時模擬共用信箱。例如,如果 Kweku 登入共用信箱 Marketing Department 並傳送一封電子郵件,看起來就像是 Marketing Department 傳送該電子郵件。Send As The Send As permission lets a user impersonate the shared mailbox when sending mail. For example, if Kweku logs into the shared mailbox Marketing Department and sends an email, it will look like the Marketing Department sent the email.

  • 代理傳送者 「代理傳送者」權限可讓使用者代表共用信箱傳送電子郵件。例如,如果 John 登入共用信箱 Reception Building 32 並傳送一封電子郵件,看起來該電子郵件就像由「John 代表 Reception Building 32」傳送。您無法使用 EAC 授與「代理傳送者」權限,您必須使用 Set-Mailbox Cmdlet 搭配 GrantSendonBehalf 參數。Send on Behalf The Send on Behalf permission lets a user send email on behalf of the shared mailbox. For example, if John logs into the shared mailbox Reception Building 32 and sends an email, it look like the mail was sent by "John on behalf of Reception Building 32". You can't use the EAC to grant Send on Behalf permissions, you must use Set-Mailbox cmdlet with the GrantSendonBehalf parameter.

其他資訊More information

如需適用於此主題中程序的快速鍵相關資訊,請參閱 Exchange 系統管理中心的鍵盤快速鍵For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

有問題嗎?在 Exchange 論壇中尋求協助。 論壇的網址為:Exchange ServerExchange OnlineExchange Online ProtectionHaving problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection.