管理郵件核准Manage message approval

在傳送郵件之前,由另一個人監督郵件有時很合理。您可以 Exchange 系統管理員的身分進行此設定。此程序稱為「仲裁」,而核准者稱為「仲裁者」。視哪些郵件需要核准而言,您可以使用以下兩種方法之一:Sometimes it makes sense to have a second set of eyes on a message before the message is delivered. As an Exchange administrator, you can set this up. This process is called moderation, and the approver is called the moderator. Depending on which messages need approval, you can use one of two approaches:

  • 變更通訊群組屬性Change the distribution group properties

  • 建立郵件流程規則Create a mail flow rule

本文將說明:This article explains:

若要了解如何實作常見案例,請參閱常見的郵件核准案例To learn how to implement common scenarios, see Common message approval scenarios.

如何決定要使用哪一個核准方法How to decide which approval approach to use

以下是兩種郵件核准方法的比較。Here's a comparison of the two approaches to message approval.

您要執行的工作What do you want to do? 方法Approach 第一個步驟First step
建立仲裁通訊群組,群組的所有郵件必須在此核准。Create a moderated distribution group where all messages to the group must be approved.
設定通訊群組的郵件核准。Set up message approval for the distribution group.
移至 [Exchange 系統管理中心 (EAC) > 收件者 >  群組,編輯通訊群組,然後選取 [郵件核准Go to the Exchange admin center (EAC) > Recipients >  Groups, edit the distribution group, and then select Message approval.
需要核准符合特定條件或傳送給特定人員的郵件。Require approval for messages that match specific criteria or that are sent to a specific person.
建立傳輸規則轉寄郵件核准巨集指令。Create a transport rule using the Forward the message for approval action.
您可以指定郵件條件,包括文字模式、寄件者和收件者。您的準則也可以包含例外狀況。You can specify message criteria, including text patterns, senders, and recipients. Your criteria can also contain exceptions.
移至 EAC > 郵件流程 > 規則Go to the EAC > Mail flow > Rules.

回到頁首Return to top

核准程序的運作方式How the approval process works

當某人傳送郵件給需要核准的人員或群組時,如果他們使用 Outlook Web Access,他們會接獲通知,表示其郵件可能延遲。When someone sends a message to a person or group that requires approval, if they're using Outlook Web Access, they're notified that their message might be delayed.

顯示訊息核准通知的訊息

仲裁者會收到一封電子郵件,要求核准或拒絕郵件。郵件的內文包含用以核准或拒絕郵件的按鈕,而附件包含要檢閱的原始郵件。The moderator receives an email with a request to approve or reject the message. The text of the message includes buttons to approve or reject the message, and the attachment includes the original message to review.

核准要求訊息,包括附件

仲裁者可以採取三個動作之一:The moderator can take one of three actions:

顯示核准訊息之選項的工作流程

  1. 一旦核准,郵件就會送給預定的原始收件者。原始寄件者不會收到通知。If approved, the message goes to the original intended recipients. The original sender isn't notified.

  2. 如果遭到拒絕,就會傳送拒絕郵件給寄件者。仲裁者可以新增說明:If rejected, a rejection message is sent to the sender. The moderator can add an explanation:

    拒絕通知,附有仲裁者的註解

  3. 如果核准者會刪除或會略過核准訊息,就到期訊息會傳送給寄件者。發生這種情況兩天後在 Exchange Online,並在五天後在 Exchange 伺服器。(Exchange Server 中您可以變更這段時間)。If the approver either deletes or ignores the approval message, an expiration message is sent to the sender. This happens after two days in Exchange Online, and after five days in Exchange Server. (In Exchange Server, you can change this time period).

等待核准的郵件會暫時儲存在稱為「仲裁信箱」的系統信箱中。在仲裁者決定要核准或拒絕此郵件、刪除核准郵件,或讓核准郵件到期之前,原始郵件都會保留在仲裁信箱中。The message that's waiting for approval gets temporarily stored in a system mailbox called the arbitration mailbox. Until the moderator decides to approve or reject the message, deletes the approval message, or lets the approval message expire, the original message is kept in the arbitration mailbox.

回到頁首Return to top

問題和解答Questions and answers

通訊群組的核准者與擁有者之間的差異為何?What's the difference between the approver and owner of a distribution group?

通訊群組的擁有者負責管理通訊群組成員資格,但是無法仲裁傳送給通訊群組的郵件。例如,IT 人員可能是「所有員工」通訊群組的擁有者,但只能將人力資源主管設定為仲裁者。The owner of a distribution group is responsible for managing the distribution group membership, but he or she might not be able to moderate messages sent to it. For example, a person in IT might be the owner of a distribution group called All Employees, but only the Human Resources manager might be set up as the moderator.

仲裁者或核准者將郵件傳送給通訊群組時,會發生什麼情況?What happens when the moderator or approver sends a message to the distribution group?

郵件會略過核准程序,直接傳送到群組。The message goes directly to the group, bypassing the approval process.

只有部分的收件者需要核准時,會發生什麼情況?What happens when only a subset of recipients needs approval?

只有部分的收件者需要核准時,您可以將郵件傳送給一組收件者。假設要將郵件傳送給 12 位收件者,其中一個是仲裁通訊群組。郵件就會自動分成兩份。其中一個郵件會立即傳遞給不需要核准的 11 位收件者,而第二個郵件會提交到仲裁通訊群組的核准程序。 如果要將郵件傳送給多個仲裁收件者,則會針對每個仲裁收件者自動建立個別的郵件副本,而每個副本都會經歷適當的核准程序。You can send a message to a group of recipients where only a subset of the recipients requires approval. Consider a message that's sent to 12 recipients, one of which is a moderated distribution group. The message is automatically split into two copies. One message is delivered immediately to the 11 recipients that don't require approval, and the second message is submitted to the approval process for the moderated distribution group. If a message is intended for more than one moderated recipient, a separate copy of the message is automatically created for each moderated recipient and each copy goes through the appropriate approval process.

如果我的通訊群組包含需要核准的仲裁收件者,要怎麼做?What if my distribution group contains moderated recipients that require approval?

通訊群組可以包含也需要核准的仲裁收件者。在此情況下,核准傳送到通訊群組的郵件後,便會針對屬於通訊群組成員的各個仲裁收件者分別進行核准。然而,核准傳送到仲裁通訊群組的郵件後,您也可以啟用通訊群組成員的自動核准。若要這麼做,請使用 Set-DistributionGroup Cmdlet 上的 BypassNestedModerationEnabled 參數。A distribution group can include moderated recipients that also require approval. In this case, after the message to the distribution group is approved, a separate approval process occurs for each moderated recipient that's a member of the distribution group. However, you can also enable the automatic approval of the distribution group members after the message to the moderated distribution group is approved. To do this, you use the BypassNestedModerationEnabled parameter on the Set-DistributionGroup cmdlet.

如果我們有自己的 Exchange Server,此程序是否有所不同?Is this process different if we have our own Exchange servers?

根據預設,每個 Exchange 組織使用一個仲裁信箱。如果您有自己的 Exchange Server 且需要更多仲裁信箱進行負載平衡,請依照管理及疑難排解郵件核准中的指示新增仲裁信箱。仲裁信箱是系統信箱,不需要 Exchange 授權。By default, one arbitration mailbox is used for each Exchange organization. If you have your own Exchange servers and need more arbitration mailboxes for load balancing, follow the instructions for adding arbitration mailboxes in Manage and troubleshoot message approval. Arbitration mailboxes are system mailboxes and don't require an Exchange license.

回到頁首Return to top

需要其他資訊?Need more info?

管理郵件流程規則Manage mail flow rules

Exchange 2013 的 Exchange 管理命令介面快速參考Exchange Management Shell Quick Reference for Exchange 2013

Exchange Online PowerShellExchange Online PowerShell