設定具有相似名稱的使用者自動語音應答Configure an auto attendant for users who have similar names

您可以設定要使用的使用者使用相似名稱的自動語音應答處理活頁簿及運算子存取選項方法或您可以在自動語音應答維持預設設定並在撥號對應表相關聯的自動設定此設定語音應答。根據預設,自動語音應答可以釐清之間兩個或多個使用者的自動語音應答上設定的預設值是從撥號對應表繼承因為具有相同或類似的名稱。You can configure the method to use for users with similar names on an auto attendant's Address book and operator access options, or you can leave the default setting on the auto attendant and configure this setting on the dial plan associated with the auto attendant. By default, an auto attendant can disambiguate between two or more users who have the same or similar names because the default setting on the auto attendant is Inherit from dial plan.

注意

會包含使用相似名稱的使用者才能正常運作的資訊,您必須提供 Microsoft Exchange 組織中的職稱、 部門及收件者的位置資訊。For the information that will be included for users with similar names to work correctly, you must provide the title, department, and location information for the recipients in your Microsoft Exchange organization.

UM 自動語音應答與相關的其他管理工作,請參閱UM 自動語音應答程序For additional management tasks related to UM auto attendants, see UM auto attendant procedures.

開始之前有哪些須知?What do you need to know before you begin?

  • 預估完成時間: 少於 1 分鐘。Estimated time to complete: Less than 1 minute.

  • 您必須獲得權限才能執行此程序或程序。若您需要哪些權限,請參閱Messaging Permissions主題中的 「 UM 自動語音應答 」 項目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  • 執行這些程序之前,請確認已建立 UM 撥號對應表。如需詳細步驟,請參閱 <建立 UM 撥號對應表Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 執行這些程序之前,請確認已建立 UM 自動語音應答。如需詳細步驟,請參閱 <建立 UM 自動語音應答Before you perform these procedures, confirm that a UM auto attendant has been created. For detailed steps, see Create a UM auto attendant.

  • 如需適用於此主題中程序的快速鍵相關資訊,請參閱 Exchange 系統管理中心的鍵盤快速鍵For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

有問題嗎?尋求 Exchange 論壇中的協助。請造訪在Exchange ServerExchange OnlineExchange Online Protection論壇...Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

您要執行的工作What do you want to do?

使用 EAC 為名稱類似的使用者設定 UM 自動語音應答Use the EAC to configure a UM auto attendant for users with similar names

  1. 在 EAC 中,瀏覽至 [整合通訊 > UM 撥號對應表。在清單檢視中,選取您想要變更 UM 撥號對應表] 和 [編輯編輯圖示In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change, and then click EditEdit icon.

  2. 在 [ UM 撥號對應表] 頁面 [ UM 自動語音應答,選取您要設定的 UM 自動語音應答,然後按一下 [編輯編輯圖示On the UM Dial Plan page, under UM Auto Attendants, select the UM auto attendant you want to configure, and then click EditEdit icon.

  3. [UM 自動語音應答] 頁面上,按一下 [通訊錄和操作員存取] 並在 [要為同名使用者納入的資訊] 下,選取下列其中一者:On the UM Auto Attendant page, click Address book and operator access, and under Information to include for users with the same name, select one of the following:

    • 標題它會列出相符項目時自動語音應答將會包含每個使用者的職稱。Title The auto attendant will include each user's title when it lists matches.

    • 部門它會列出相符項目時自動語音應答將會包含每個使用者的部門。Department The auto attendant will include each user's department when it lists matches.

    • 位置它會列出相符項目時自動語音應答將會包含每個使用者的位置。Location The auto attendant will include each user's location when it lists matches.

    • 該清單相符項目時自動語音應答將不會包含任何其他資訊。None The auto attendant won't include any additional information when it lists matches.

    • 提示的別名自動語音應答會提示來電者的使用者的別名。Prompt For alias The auto attendant will prompt the caller for the user's alias.

    • 從撥號對應表繼承自動語音應答將會使用預設設定從撥號對應表相關聯的自動語音應答。Inherit from dial plan The auto attendant will use the default setting from the dial plan associated with the auto attendant.

  4. 按一下 [儲存]Click Save.

使用命令介面為名稱類似的使用者設定 UM 自動語音應答Use the Shell to configure a UM auto attendant for users with similar names

本範例會設定要包含在使用相似名稱來提示別名名為 UM 自動語音應答的使用者資訊MyUMAutoAttendantThis example sets the information to be included with users with similar names to Prompt for Alias for a UM auto attendant named MyUMAutoAttendant.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -MatchedNameSelectionMethod PromptForAlias

此範例會設定要包含在使用相似名稱的使用者標題的使用者資訊、 啟用名稱查閱並讓撥號對應表的來電者按下的自動語音應答到*來呈現與 Outlook 語音存取歡迎使用問候語UM 自動語音應答名為MyUMAutoAttendantThis example sets the information to be included with users with similar names to the title of the users, enables name lookups, and enables callers that dial into the auto attendant to press * to be presented with the Outlook Voice Access welcome greeting for a UM auto attendant named MyUMAutoAttendant.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -MatchedNameSelectionMethod Title -NameLookupEnabled $true -StarOutToDialPlanEnabled $true