若要建立假日排程Create a holiday schedule

您可以定義您的組織將會關閉假日和其他情況的日期與時間。開始日期和結束日期之間您指定、 來電者連絡整合通訊 (UM) 自動語音應答會聽到歡迎您的假日會指定當您設定假日排程。來電者聽到您所指定的假日問候語之後,來電者會播放的非上班時間問候語和功能表提示。You can define the dates and times your organization will be closed for holidays and other occasions. Between the start dates and the end dates you specify, callers who reach the Unified Messaging (UM) auto attendant will hear a holiday greeting you specify when you configure the holiday schedule. After the caller hears the holiday greeting you've specified, the non-business hours greeting and menu prompts will be played for the caller.

您也可以建立假日排程中現有的假日排程。當您建立多個假日排程時,整合通訊可讓您重疊排定的假日時間。例如,您可以定義從年 12 月 15 日至年 12 月 31 當您的組織將會關閉的情況下,但您可以定義其他的假日排程和年 12 月第 24 透過年 12 月 26 假日排程。來電者撥入時的自動語音應答從年 12 月 15 日至 23rd 年 12 月和年 12 月 27 透過年 12 月 31 日,他們將出現您指定此排程的假日問候語。例如,"我們是目前已關閉的情況。"來電者撥入時的自動語音應答從年 12 月第 24 透過年 12 月 26 日,他們將出現與另一個假日問候語,例如"我們目前關閉 for business,讓我們員工可以使用其系列享受假日。 」You can also create a holiday schedule within an existing holiday schedule. When you create multiple holiday schedules, Unified Messaging lets you overlap your scheduled holiday times. For example, you can define a holiday schedule from December 15th through December 31st when your organization will be closed for construction, and you can define another holiday schedule from December 24th through December 26th. When callers call in to the auto attendant from December 15th through December 23rd and from December 27th through December 31st, they'll be presented with the holiday greeting that you've specified for this schedule. For example, "We are currently closed for construction." When callers call in to the auto attendant from December 24th through December 26th, they'll be presented with another holiday greeting, such as "We are currently closed for business so that our employees can enjoy the holidays with their families."

如需與 UM 自動語音應答相關的其他管理工作,請參閱UM 自動語音應答程序For additional management tasks related to UM auto attendants, see UM auto attendant procedures.

開始之前有哪些須知?What do you need to know before you begin?

  • 預估完成時間: 少於 1 分鐘。Estimated time to complete: Less than 1 minute.

  • 您必須獲得權限才能執行此程序或程序。若您需要哪些權限,請參閱Messaging Permissions主題中的 「 UM 自動語音應答 」 項目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  • 在執行這些程序之前,請確認已建立 UM 撥號對應表。如需詳細步驟,請參閱建立 UM 撥號對應表Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 在執行這些程序之前,請確認已建立 UM 自動語音應答。 如需詳細步驟,請參閱建立 UM 自動語音應答Before you perform these procedures, confirm that a UM auto attendant has been created. For detailed steps, see Create a UM auto attendant.

  • 如需適用於此主題中程序的快速鍵相關資訊,請參閱 Keyboard shortcuts in Exchange 2013For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

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您要執行的工作What do you want to do?

使用 EAC 指定 UM 自動語音應答的假期排程Use the EAC to specify a holiday schedule for a UM auto attendant

  1. 在 EAC 中,瀏覽至 [整合通訊 > UM 撥號對應表。在清單檢視中,選取您想要變更 UM 撥號對應表,然後在工具列上,按一下 [編輯編輯圖示In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change, and then on the toolbar, click EditEdit icon.

  2. 在 [ UM 撥號對應表] 頁面上 [ UM 自動語音應答,選取您要設定的假日排程的 UM 自動語音應答。在工具列上,按一下 [編輯編輯圖示On the UM Dial Plan page, under UM Auto Attendants, select the UM auto attendant for which you want to set the holiday schedule. On the toolbar, click EditEdit icon.

  3. 在 [ UM 自動語音應答] 頁面上>營業時間假日排程] 下按一下 [新增新增圖示On the UM Auto Attendant page > Business Hours, under Holiday schedule, click AddAdd Icon.

  4. 在 [新的假日] 頁面上設定下列項目:On the New Holiday page, configure the following:

    • 名稱輸入您的假日排程的名稱。Name Enter a name for your holiday schedule.

    • 假日問候語瀏覽至您想要作為您的問候語的.wav 檔。這是必要的欄位。Holiday greeting Browse to the .wav file you want to use as your greeting. This is a required field.

    • * * 開始日期 * * 使用此清單中選取您想要啟動之假日的日期。在此清單中所指定日期的午夜起點假日排程。** Start date ** Use this list to select the date you want the holiday to start. The holiday schedule will start at midnight on the date specified in this list.

    • 結束日期使用此清單中選取您希望假日結束的日期。這份清單中指定的日期下午 11:59,將會結束假日排程。End date Use this list to select the date you want the holiday to end. The holiday schedule will end at 11:59 P.M. on the date specified in this list.

  5. 您已設定您的假日排程之後,按一下 [確定] 和 [儲存After you've configured your holiday schedule, click OK, and then click Save.

使用命令介面指定 UM 自動語音應答的假期排程Use the Shell to specify a holiday schedule for a UM auto attendant

此範例會設定名為 MyUMAutoAttendant 的 UM 自動語音應答,其上班時間已設為 10:45 到 13:15 (星期日)、09:00 到 17:00 (星期一) 和 09:00 到 16:30 (星期六),而假期時間及其關聯的問候語則設為 2013 年 1 月 2 日的「新年」,以及從 2013 年 4 月 24 日到 2013 年 4 月 28 日的「大樓封閉施工」。This example configures a UM auto attendant named MyUMAutoAttendant that has business hours configured to be 10:45 to 13:15 (Sunday), 09:00 to 17:00 (Monday), and 09:00 to 16:30 (Saturday), and holiday times and their associated greetings configured to be "New Year" on January 2, 2013, and "Building Closed for Construction" from April 24, 2013 through April 28, 2013.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -BusinessHoursSchedule 0.10:45-0.13:15,1.09:00-1.17:00,6.09:00-6.16:30 -HolidaySchedule "New Year,newyrgrt.wav,1/2/2013","Building Closed for Construction,construction.wav,4/24/2013,4/28/2013"