建立非上班時間導覽功能表Create non-business hours navigation menus

您可以啟用非上班時間按鍵對應的整合通訊 (UM) 自動語音應答。建立 UM 自動語音應答後,預設系統提示將會使用針對非上班時間主功能表提示問候語來電者聽到之後非-上班時間歡迎使用問候語播放。預設非上班時間主功能表提示會說明 「 歡迎使用 Microsoft Exchange 之後自動語音應答的時數 」。因為沒有按鍵對應未定義預設,沒有功能表選項會提供給來電者與他們聽到僅預設非上班時間主功能表提示。You can enable non-business hours key mappings for a Unified Messaging (UM) auto attendant. After you create a UM auto attendant, a default system prompt will be used for the non-business hours main menu prompt greeting that callers hear after the non-business hours welcome greeting is played. The default non-business hours main menu prompt says, "Welcome to the Microsoft Exchange after hours auto attendant." Because no key mappings are defined by default, no menu options are available to callers and they hear only the default non-business hours main menu prompt.

當您設定按鍵對應時,會定義選項及作業,當來電者在使用有語音功能的自動語音應答時說出某個詞,或是來電者在使用沒有語音功能的自動語音應答時按電話鍵台上的按鍵,便會執行這些選項及作業。When you configure key mappings, you define the options and the operations that will be performed if a caller speaks a phrase while they're using a speech-enabled auto attendant or presses a key on the telephone keypad while they're using an auto attendant that isn't speech-enabled.

如需與 UM 自動語音應答相關的其他管理工作,請參閱UM 自動語音應答程序For additional management tasks related to UM auto attendants, see UM auto attendant procedures.

開始之前有哪些須知?What do you need to know before you begin?

  • 預估完成時間: 少於 1 分鐘。Estimated time to complete: Less than 1 minute.

  • 您必須獲得權限才能執行此程序或程序。若您需要哪些權限,請參閱Messaging Permissions主題中的 「 UM 自動語音應答 」 項目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  • 在執行這些程序之前,請確認已建立 UM 撥號對應表。如需詳細步驟,請參閱建立 UM 撥號對應表Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 在執行這些程序之前,請確認已建立 UM 自動語音應答。 如需詳細步驟,請參閱建立 UM 自動語音應答Before you perform these procedures, confirm that a UM auto attendant has been created. For detailed steps, see Create a UM auto attendant.

  • 如需適用於此主題中程序的快速鍵相關資訊,請參閱 Keyboard shortcuts in Exchange 2013For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

有問題嗎?在 Exchange 論壇中尋求協助。 論壇的網址為:Exchange ServerExchange OnlineExchange Online Protection。.Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

您要執行的工作What do you want to do?

使用 EAC 啟用 UM 自動語音應答的非上班時間按鍵對應Use the EAC to enable non-business hours key mappings on a UM auto attendant

  1. 在 EAC 中,瀏覽至 [整合通訊 > UM 撥號對應表。在清單檢視中,選取您想要變更 UM 撥號對應表] 和 [編輯編輯圖示In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change, and then click EditEdit icon.

  2. 在 [ UM 撥號對應表] 頁面上 [ UM 自動語音應答,選取您要建立非上班時間導覽功能表的 UM 自動語音應答。在工具列上,按一下 [編輯編輯圖示On the UM Dial Plan page, under UM Auto Attendants, select the UM auto attendant for which you want to create a non-business hours navigation menu. On the toolbar, click EditEdit icon.

  3. 在 [ UM 自動語音應答] 頁面上功能表導覽,按一下 [非上班時間功能表導覽、 選取 [啟用非上班時間功能表導覽] 和 [新增新增圖示On the UM Auto Attendant page, click Menu navigation, under Non-business hours menu navigation, select Enable non-business hours menu navigation, and then click AddAdd Icon.

  4. 在 [新的功能表導覽項目] 頁面上使用下列選項來建立新的功能表導覽項目:On the New menu navigation entry page, use the following options to create a new menu navigation entry:

    • 提示使用此方塊可輸入新的瀏覽功能表的名稱。只顯示適用於導覽功能表名稱。這是必要的欄位。Prompt Use this box to type the name of the new navigation menu. The navigation menu name is used for display purposes only. This is a required field.

      若要指定多個新的瀏覽功能表,因為我們建議您使用您的按鍵對應的有意義的名稱。按鍵對應名稱的最大長度是 64 個字元,而且它可以包含空格。不過,它不能包含任何下列字元:"/ \ []:; |= , + * ?< >.Because you may want to specify multiple new navigation menus, we recommend that you use meaningful names for your key mappings. The maximum length of the name for the key mapping is 64 characters, and it can include spaces. However, it can't include any of the following characters: " / \ [ ] : ; | = , + * ? < >.

    • 當按下此按鍵若要啟用關鍵對應使用此清單。按鍵對應是來電者按下有執行特定作業,例如的自動語音應答轉接來電者至另一個自動語音應答或操作員的數字金鑰。根據預設,不定義任何項目。When this key is pressed Use this list to enable key mapping. The key mapping is the number key that a caller presses to have the auto attendant perform a specific operation, for example, forwarding the caller to another auto attendant or to an operator. By default, no entries are defined.

      您可以使用下拉式清單中的選取 [來電者必須按下的數字鍵 (從 1 到 9)。零 (0) 保留為自動語音應答運算子。Use the drop down list to select the numeric key (from 1 through 9) that the caller must press. Zero (0) is reserved for the auto attendant operator.

      如果您從下拉式清單中選取逾時時間,它可讓來電者轉接至分機號碼或另一個自動語音應答如果它們不在電話鍵盤上按下某個按鍵。例如,「 請保持在列上與將會由下一個可用的人接聽您的來電 」。預設值為 5 秒。如果您啟用此選項時,會建立空白的按鍵對應。If you select Time Out from the drop down list, it enables callers to be transferred to an extension number or to another auto attendant if they don't press a key on the telephone keypad. For example, "Please stay on the line and your call will be answered by the next available representative." The default setting is 5 seconds. If you enable this option, a blank key mapping will be created.

    • 播放下列音訊檔案使用此選項的來電者選取先前錄製的音訊檔案。按一下 [變更] 及 [瀏覽] 找出的音訊檔案。如果您將保留為預設的音訊檔案<無>、 Unified Messaging TTS (文字轉換語音) 引擎會合成非上班時間主功能表提示。或者,您可以建立自訂的音訊檔可用於非上班時間主功能表提示啟用語音的自動語音應答的會說,例如"您已連至 Contoso 期間非上班時間。若要留下語音訊息給銷售、 說 1。若要留下語音訊息給技術支援,說 2。若要留下語音訊息權限管理,說 3。若要達到下班時間運算子、 按零。 」Play the following audio file Use this option to select a previously recorded audio file for callers. Click Change, and then click Browse to locate the audio file. If you leave the audio file as the default <None>, the Unified Messaging TTS (Text to Speech) engine will synthesize a non-business hours main menu prompt. Alternatively, you can create a customized audio file that can be used for the non-business hours main menu prompt for a speech-enabled auto attendant that would say, for example, "You have reached Contoso during non-business hours. To leave a voice message for sales, say 1. To leave a voice message for technical support, say 2. To leave a voice message for administration, say 3. To reach an after hours operator, press zero."

    • 執行這個額外的動作選取下列選項來定義要執行的來電者的自動語音應答之動作的其中一項:Perform this additional action Select one of the following options to define the action that you want the auto attendant to perform for the caller:

    • 如果您不想自動語音應答來電轉接至分機或另一個自動語音應答,或留下訊息給使用者,請使用此選項。None If you don't want the auto attendant to transfer the call to an extension or to another auto attendant, or leave a message for a user, use this option.

    • 轉接到這個分機選取此選項可讓來電轉接至分機號碼。如果您啟用此選項,請使用 [] 方塊中輸入分機號碼會將轉接通話。此欄位可讓僅限數字的字元。它不能包含任何下列字元:"/ \ []:; |= , + * ?< >.Transfer to this extension Select this option to enable calls to be transferred to an extension number. If you enable this option, use the box to type the extension number where the call will be transferred. This field allows only numeric characters. It can't include any of the following characters: " / \ [ ] : ; | = , + * ? < >.

    • 轉接到這個 UM 自動語音應答選取此選項可將電話轉接到現有的自動語音應答。按一下 [瀏覽] 找出您想要使用的自動語音應答。啟用此選項之前,您必須先建立及設定的自動語音應答。當您建立 UM 自動語音應答的父/子結構時使用此選項。Transfer to this UM auto attendant Select this option to transfer the call to an existing auto attendant. Click Browse to locate the auto attendant that you want to use. Before you enable this option, you must first create and configure the auto attendant. This option is used when you create a parent/child structure of UM auto attendants.

    • 留下語音訊息給這位使用者選取此選項可讓來電者留下語音郵件訊息的使用者而言是在同一個撥號對應作為您正在設定 UM 自動語音應答。當來電者的自動語音應答功能表選擇這個選項時,系統會提示他們將留下語音訊息所選使用者。按一下 [瀏覽] 找出已啟用 UM 的使用者。Leave a voice message for this user Select this option to enable a caller to leave a voice mail message for a user that's on the same dial plan as the UM auto attendant that you're configuring. When a caller chooses this option from an auto attendant menu, they'll be prompted to leave a voice message for the user that was selected. Click Browse to locate the UM-enabled user.

    • 宣告公司地點選取此選項可讓來電者選擇一個自動語音應答功能表選項和聽到公司的 UM 自動語音應答上設定的位置。若要啟用此選項可正常運作,您必須先將公司地點商務位置] 方塊中輸入 [一般] 頁面上的 UM 自動語音應答。Announce business location Select this option to enable a caller to choose an auto attendant menu option and hear the location of the business that's configured on the UM auto attendant. To enable this to work correctly, you must first enter the business location in the Business location box on the General page on the UM auto attendant.

    • 宣告的營業時間選取此選項可讓來電者選擇一個自動語音應答功能表選項和聽到的作業已在 UM 自動語音應答設定營業時間。若要啟用此選項可正常運作,您必須先在上班時間] 頁面上的 UM 自動語音應答上設定營業時間。Announce business hours Select this option to enable a caller to choose an auto attendant menu option and hear the hours of operation for the business that's configured on the UM auto attendant. To enable this to work correctly, you must first configure the business hours on the Business hours page on the UM auto attendant.

  5. 按一下 [確定] 以建立新的功能表導覽。Click OK to create the new menu navigation.

  6. 在 [ UM 自動語音應答] 頁面上按一下 [儲存] 以儲存變更。On the UM Auto Attendant page, click Save to save your changes.

使用命令介面啟用 UM 自動語音應答的非上班時間按鍵對應Use the Shell to enable non-business hours key mappings on a UM auto attendant

此範例會設定名為 MyAutoAttendant 的 UM 自動語音應答,並啟用非上班時間按鍵對應,以便在來電者說出 "After Hours" 時自動將他們轉接到分機號碼 12345,以及如果說出 "Directions" 時,自動將他們轉接到分機號碼 23456。This example configures a UM auto attendant named MyAutoAttendant and enables non-business hours key mappings so that when callers say "After Hours" they will be forwarded to extension number 12345, and if they say "Directions" they will be forwarded to extension number 23456.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -AfterHoursKeyMappingEnabled $true -AfterHoursKeyMapping "AfterhoursOperator,12345","Directions,23456"