啟用自訂非上班時間功能表提示Enable a customized non-business hours menu prompt

您可以自訂使用營業時間之外的整合通訊 (UM) 自動語音應答功能表提示。建立 UM 自動語音應答後,預設系統提示 (「 歡迎使用整合通訊 」) 會做為功能表提示的來電者聽到之後非-上班時間歡迎使用問候語播放。雖然我取代或變更系統提示字元中,您可以自訂問候語和功能表提示所使用的 UM 自動語音應答。建立自訂非上班時間功能表提示音訊檔之後,您必須啟用在 UM 自動語音應答的非上班時間功能表導覽項目。You can customize the menu prompt to be used by a Unified Messaging (UM) auto attendant outside business hours. After you create a UM auto attendant, a default system prompt ("Welcome to Unified Messaging") is used as the menu prompt that callers hear after the non-business hours welcome greeting is played. Although the system prompt mustn't be replaced or changed, you can customize the greetings and menu prompts that are used with UM auto attendants. After you create a customized non-business hours menu prompt audio file, you must enable menu navigation entries on the UM auto attendant for non-business hours.

如果您只想要包含組織或商務一部分的預設系統提示的名稱,您可以在企業名稱] 方塊中輸入名稱上的 UM 自動語音應答。如需詳細資訊,請參閱輸入企業名稱If you only want to include the name of your organization or business as part of the default system prompt, you can enter the name in the Business name box on the UM auto attendant. For details, see Enter a business name.

重要

您必須在自動語音應答上設定營業時間。當您設定營業時間時,會自動設定非上班的時間。如需詳細資訊,請參閱設定營業時間You must configure business hours on the auto attendant. When you configure business hours, the non-business hours are set automatically. For details, see Configure business hours.

UM 自動語音應答與相關的其他管理工作,請參閱UM 自動語音應答程序For additional management tasks related to UM auto attendants, see UM auto attendant procedures.

開始之前有哪些須知?What do you need to know before you begin?

  • 預估完成時間:5 分鐘。Estimated time to complete: 5 minutes.

  • 您必須獲得權限才能執行此程序或程序。若您需要哪些權限,請參閱Messaging Permissions主題中的 「 UM 自動語音應答 」 項目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  • 執行這些程序之前,請確認已建立 UM 撥號對應表。如需詳細步驟,請參閱 <建立 UM 撥號對應表Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 執行這些程序之前,請確認已建立 UM 自動語音應答。如需詳細步驟,請參閱 <建立 UM 自動語音應答Before you perform these procedures, confirm that a UM auto attendant has been created. For detailed steps, see Create a UM auto attendant.

  • 建立要用於功能表提示的 .wav 或 .wma 檔案。Create a .wav or .wma file to be used for the menu prompt.

  • 如需適用於此主題中程序的快速鍵相關資訊,請參閱 Exchange 系統管理中心的鍵盤快速鍵For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

有問題嗎?尋求 Exchange 論壇中的協助。請造訪在Exchange ServerExchange OnlineExchange Online Protection論壇...Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

您要執行的工作What do you want to do?

使用 EAC 啟用自訂的非上班時間功能表提示Use the EAC to enable a customized non-business hours menu prompt

  1. 在 EAC 中,瀏覽至 [整合通訊 > UM 撥號對應表。在清單檢視中,選取您想要變更 UM 撥號對應表] 和 [編輯編輯圖示In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan that you want to change, and then click EditEdit icon.

  2. 在 [ UM 撥號對應表] 頁面 [ UM 自動語音應答,選取您要啟用自訂非上班時間功能表提示字元處的 UM 自動語音應答,然後按一下 [編輯編輯圖示On the UM Dial Plan page, under UM Auto Attendants, select the UM auto attendant for which you want to enable a customized non-business hours menu prompt, and then click EditEdit icon.

  3. 在 [ UM 自動語音應答] 頁面上>功能表導覽、 [非上班時間功能表導覽,按一下 [變更]] 和 [瀏覽] 找出自訂非上班時間功能表提示檔案。On the UM Auto Attendant page > Menu navigation, under Non-business hours menu navigation, click Change, and then click Browse to locate the customized non-business hours menu prompt file.

    重要

    用於功能表提示的檔案必須是 .wav 或 .wma 檔案。The file you use for the menu prompt must be a .wav or .wma file.

  4. 找到檔案之後,請按一下 [開啟]*,然後按一下 [儲存]After you've located the file, click **Open, and then click **Save*.

使用命令介面啟用自訂的非上班時間功能表提示Use the Shell to enable a customized non-business hours menu prompt

此範例會啟用名為 UM 自動語音應答MyUMAutoAttendant具有營業時間設定設為 10:45 到 13:15 (星期日) 09:00 到 17:00 (星期一) 和 09:00 到 16:30 (星期六) 和假日時間設定設為其相關聯的問候語" New Year"上年 1 月1、 2013、 和" Building Closed for Construction"從 2013 年 4 月 24 日到 2013 年 4 月 28 日。This example enables a UM auto attendant named MyUMAutoAttendant that has business hours configured to be 10:45 to 13:15 (Sunday), 09:00 to 17:00 (Monday), and 09:00 to 16:30 (Saturday) and holiday times and their associated greetings configured to be " New Year" on January 1, 2013, and " Building Closed for Construction" from April 24, 2013 through April 28, 2013.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -BusinessHoursSchedule 0.10:45-0.13:15,1.09:00-1.17:00,6.09:00-6.16:30 -HolidaySchedule "New Year,newyrgrt.wav,1/2/2013","Building Closed for Construction,construction.wav,4/24/2013,4/28/2013"

此範例會設定名為 UM 自動語音應答MyAutoAttendant及啟用非上班時間導覽功能表如此當來電者按下 1] 時要轉接至另一個名為的 UM 自動語音應答SalesAutoAttendant。當他們按下 2 時] 他們正在轉接至分機號碼 12345 Support,並時所按下 [3] 他們正在傳送到另一個 UM 自動語音應答播放音訊檔。This example configures a UM auto attendant named MyAutoAttendant and enables non-business hours navigation menus so that when callers press 1, they're forwarded to another UM auto attendant named SalesAutoAttendant. When they press 2, they're forwarded to extension number 12345 for Support, and when they press 3, they're sent to another UM auto attendant that plays an audio file.

Set-UMAutoAttendant -Identity MyAutoAttendant - 
AfterHoursKeyMappingEnabled $true -
AfterHoursKeyMapping "1,Sales,,SalesAutoAttendant","2,Support,12345","3,Directions,,,directions.wav"