管理 UM 自動語音應答Manage a UM auto attendant

建立整合通訊 (UM) 自動語音應答後,您可以檢視或設定各種設定。例如,您可以新增、 移除和編輯相關聯的自動語音應答的分機號碼。您也可以啟用或停用自動語音辨識 (ASR) 自動語音應答並變更用於上班與非上班時間問候語。After you create a Unified Messaging (UM) auto attendant, you can view or configure a variety of settings. For example, you can add, remove, and edit extension numbers associated with the auto attendant. You can also enable or disable Automatic Speech Recognition (ASR) for the auto attendant and change the greetings used for business and non-business hours.

UM 自動語音應答與相關的其他管理工作,請參閱UM 自動語音應答程序For additional management tasks related to UM auto attendants, see UM auto attendant procedures.

開始之前有哪些須知?What do you need to know before you begin?

  • 預估完成時間:5 分鐘。Estimated time to complete: 5 minutes.

  • 您必須獲得權限才能執行此程序或程序。若您需要哪些權限,請參閱Messaging Permissions主題中的 「 UM 自動語音應答 」 項目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  • 執行這些程序之前,請確認已建立 UM 撥號對應表。如需詳細步驟,請參閱 <建立 UM 撥號對應表Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 執行這些程序之前,請確認已建立 UM 自動語音應答。如需詳細步驟,請參閱 <建立 UM 自動語音應答Before you perform these procedures, confirm that a UM auto attendant has been created. For detailed steps, see Create a UM auto attendant.

  • 如需適用於此主題中程序的快速鍵相關資訊,請參閱 Exchange 系統管理中心的鍵盤快速鍵For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

有問題嗎?尋求 Exchange 論壇中的協助。請造訪在Exchange ServerExchange OnlineExchange Online Protection論壇...Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

您要執行的工作What do you want to do?

使用 EMC 來檢視或設定 UM 自動語音應答設定Use the EAC to view or configure UM auto attendant settings

  1. 在 EAC 中,瀏覽至 [整合通訊 > UM 撥號對應表。在清單檢視中,選取您想要變更 UM 撥號對應表] 和 [編輯編輯圖示In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change, and then click EditEdit icon.

  2. 在 [ UM 撥號對應表] 頁面 [ UM 自動語音應答,選取您要檢視或設定,然後在工具列上,按一下 [UM 自動語音應答 * * 編輯 * 編輯圖示On the **UM Dial Plan* page, under UM Auto Attendants, select the UM auto attendant you want to view or configure, and then on the toolbar, click ** Edit **Edit icon.

  3. 在 [UM 自動語音應答]**** 頁面中,按一下 [一般]**** 檢視 UM 自動語音應答的僅顯示資訊,以及執行 UM 自動語音應答的管理工作,如下所述:On the UM Auto Attendant page, click General to view display-only information about the UM auto attendant and to perform management tasks on the UM auto attendant, as follows:

    • UM 撥號對應表此方塊會顯示 UM 撥號對應表相關聯的自動語音應答。建立自動語音應答後,就無法變更撥號對應表相關聯的自動語音應答。如果您需要不同撥號對應表建立關聯的自動語音應答,您必須刪除撥號對應表並再關聯的自動語音應答正確撥號對應表後重新建立。UM dial plan This box displays the UM dial plan associated with the auto attendant. After you create an auto attendant, the dial plan associated with the auto attendant can't be changed. If you need to associate an auto attendant with a different dial plan, you must delete the dial plan and then associate the auto attendant with the correct dial plan after you re-create it.

    • 名稱此方塊會顯示已在建立時指派給自動語音應答的名稱。這是出現在 EAC 中的名稱。Name This box shows the name that was assigned to the auto attendant when it was created. This is the name that will appear in the EAC.

    • 狀態此方塊顯示是否啟用或停用 UM 自動語音應答。啟用或停用自動語音應答,關閉UM 自動語音應答] 頁面上,在UM 撥號對應表] 頁面上使用 [ UM 自動語音應答] 工具列。Status This box shows whether the UM auto attendant is enabled or disabled. To enable or disable the auto attendant, close the UM Auto Attendant page and use the toolbar under UM Auto Attendants on the UM Dial Plan page.

    • * * 存取號碼 * * 使用此方塊可輸入分機號碼或通往自動語音應答的來電者的存取號碼。根據預設,當您建立自動語音應答不設定任何副檔名或存取號碼。**Access numbers ** Use this box to enter an extension number or access number that leads callers to the auto attendant. By default, no extension or access numbers are configured when you create an auto attendant.

      分機號碼或您所提供的存取號碼的數字數目必須符合 UM 撥號對應表關聯的 UM 自動語音應答上設定分機號碼的數字數目。您也可以將工作階段初始通訊協定 (SIP) 位址新增至此方塊。某些 IP 專用交換機 (Pbx) 已啟用 SIP 的 Pbx 與 Microsoft Office Communications Server 2007 R2 或 Microsoft Lync Server 所使用的 SIP 位址。The number of digits in the extension numbers or access numbers you provide must match the number of digits for an extension number configured on the UM dial plan associated with the UM auto attendant. You can also add a Session Initiation Protocol (SIP) address to this box. A SIP address is used by some IP Private Branch eXchanges (PBXs), SIP-enabled PBXs, and Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server.

      您可以建立新的自動語音應答而列出的分機號碼或存取號碼。新增分機號碼、 在此方塊中輸入數字及然後按一下 [新增新增圖示。您可以將一個以上的數字關聯的自動語音應答。您也可以編輯或移除現有的存取號碼。若要編輯現有的號碼,加以選取並按一下 [編輯編輯圖示。若要從清單中移除現有的分機號碼,加以選取並按一下 [移除移除圖示You can create a new auto attendant without listing an extension number or access number. To add an extension number, type the number in this box, and then click AddAdd Icon. You can associate more than one number with an auto attendant. You can also edit or remove an existing access number. To edit an existing number, select it and click EditEdit icon. To remove an existing extension number from the list, select it and click RemoveRemove icon.

    • 設定語音命令回應的自動語音應答選取此核取方塊以啟用來電者在回應口頭瀏覽功能表系統的自動語音應答提示。根據預設,當建立自動語音應答、 未啟用語音功能。Set the auto attendant to respond to voice commands Select this check box to enable callers to respond verbally to auto attendant prompts to navigate the menu system. By default, when an auto attendant is created, it isn't speech-enabled.

      如果您決定建立 UM 自動語音應答但不想啟用語音,則可在建立後,使用 EMC 或命令介面來為其啟用語音。If you decide to create the UM auto attendant but not to speech-enable it, you can use the EAC or the Shell to speech-enable it after it is created.

    • 使用語音命令不正常運作時此自動語音應答按一下 [瀏覽] 以選取您想要使用語音命令未運作的情況下自動語音應答。這也稱為 DTMF 後援自動語音應答。選取 [語音命令回應的自動語音應答不正常運作的設定] 選項才可以使用 DTMF 後援自動語音應答。您必須先建立 DTMF 後援自動語音應答] 和 [瀏覽] 找出適當的 DTMF 自動語音應答。Use this auto attendant when voice commands don't work correctly Click Browse to select the auto attendant that you want to use in the case that voice commands don't work. This is also referred to as a DTMF fallback auto attendant. A DTMF fallback auto attendant can be used only if the Set the auto attendant to respond to voice commands don't work correctly option is selected. You must first create a DTMF fallback auto attendant, and then click Browse to locate the appropriate DTMF auto attendant.

      當 UM 語音啟用自動語音應答無法了解或辨識語音輸入值從發話者使用 DTMF 後援自動語音應答。如果使用 DTMF 自動語音應答,則來電者所使用 DTMF 輸入來瀏覽功能表系統、 拼字使用者的名稱或使用自訂的功能表提示。來電者將無法使用語音命令來瀏覽此自動語音應答。A DTMF fallback auto attendant is used when the UM speech-enabled auto attendant can't understand or recognize the speech inputs from the caller. If the DTMF auto attendant is used, the caller is required to use DTMF inputs to navigate the menu system, spell a user's name, or use a custom menu prompt. A caller won't be able to use voice commands to navigate this auto attendant.

      如果您未設定 DTMF 後援自動語音應答,我們建議您在自動語音應答上設定操作員分機號碼。如果您未設定操作員分機號碼,來電者使用語音啟用自動語音應答和系統不會辨識其語音輸入時,他們將無法瀏覽系統或轉接至操作員的說明。If you don't configure a DTMF fallback auto attendant, we recommend that you configure an operator extension number on the auto attendant. If you don't configure an operator extension number, when callers use a speech-enabled auto attendant and the system doesn't recognize their voice inputs, they won't be able to navigate the system or be transferred to an operator for help.

      雖然不需要,我們建議您設定 DTMF 後援自動語音應答已啟用語音的自動語音應答的相同設定。DTMF 後援自動語音應答不應該是啟用語音功能。Although not required, we recommend that you configure the DTMF fallback auto attendant to have the same configuration as the speech-enabled auto attendant. The DTMF fallback auto attendant shouldn't be speech-enabled.

    • 自動的語音介面的語言使用這份清單中選取來電者聽到當達到的自動語音應答的語言。當您安裝 Microsoft Exchange 會決定的預設語言。內部部署和混合式部署中,根據預設,US English 會使用因為自動語音應答 UM 撥號對應表上使用的語言設定。若要讓其他可用的語言選項,您必須安裝您想要包含的語言的 UM 語言套件。如需如何安裝 UM 語言套件的詳細資訊,請參閱安裝整合通訊語言套件。Office 365 中的 um,則不需要安裝任何其他的 UM 語言套件。Language for automated voice interface Use this list to select the language that callers hear when they reach the auto attendant. The default language is determined when you install Microsoft Exchange. For on-premises and hybrid deployments, by default, U.S. English is used because the auto attendant uses the language setting on the UM dial plan. To have other language options available, you must install the UM language packs for the languages you want to include. For more information about how to install a UM language pack, see Install a Unified Messaging Language Pack. For UM in Office 365, it's not required that you install any additional UM language packs.

      雖然您可以選取不在 UM 撥號對應表相關聯的自動語音應答所選取的語言,我們建議在撥號對應表和自動語音應答相符項目上的語言設定。如果語言設定與不相符,當來電者在呼叫撥號對應表上定義的分機號碼時,他們會出現一種語言的提示和時他們的撥號對應表相關聯的自動語音應答分機號碼,他們會出現在提示不同語言。Although you can select a language other than the language selected on the UM dial plan associated with the auto attendant, we recommend that the language settings on the dial plan and the auto attendant match. If language settings don't match, when callers call an extension number defined on the dial plan, they will be presented with prompts in one language, and when they dial an extension number associated with an auto attendant, they will be presented with prompts in a different language.

    • * * 企業名稱 * * 使用此方塊可輸入的公司名稱。根據預設,未商務輸入名稱。如果您在此方塊中輸入企業名稱,與企業名稱提示播放來電者,而不是預設問候語。**Business name ** Use this box to enter the name of the business. By default, no business name is entered. If you enter a business name in this box, a prompt with the business name will be played to callers instead of the default greeting.

    • * * 公司地點 * * 使用此方塊可輸入公司的位置。根據預設,會將輸入沒有商務位置。如果您在此方塊中輸入位置的公司、 商務位置將之呼叫者播放。**Business location ** Use this box to enter the location of the business. By default, no business location is entered. If you enter the location of the business in this box, the business location will be played for callers.

  4. 用於問候語的自動語音應答上管理記錄的問候語。您可以選取預設問候語或先前的營業時間和非上班時間記錄的自訂問候語。您可以設定下列項目:Use Greetings on the auto attendant to manage recorded greetings. You can select default greetings or previously recorded custom greetings for business hours and non-business hours. You can configure the following:

    • 營業時間問候語這是來電者會在您組織的營業時間時呼叫的自動語音應答時播放的初始問候語。根據預設,營業時間是 12:00 A.M.從 12:00 A.M.並設定任何非上班的時間。如果您沒有指定自訂問候語,系統提示 「 歡迎使用 Exchange 自動語音應答 」 是向來電者播放。商業及非上班時間是營業時間的自動語音應答上設定。Business hours greeting This is the initial greeting that is played when a caller calls the auto attendant during your organization's business hours. By default, business hours are from 12:00 A.M. to 12:00 A.M. and no non-business hours are set. If you don't specify a custom greeting, a system prompt that says, "Welcome to the Exchange auto attendant" is played for callers. The business and non-business hours are configured on the auto attendant Business hours.

      要自訂此問候語來代表您的公司,例如 「 感謝您呼叫 Woodgrove Bank。 」您可以設定自訂的上班時間問候語按一下以選取先前錄製的自訂問候語檔案的變更。自訂問候語必須已經有已記錄為.wav 或.wma 檔案。You may want to customize this greeting to represent your company, for example, "Thank you for calling Woodgrove Bank." You can configure a customized business hours greeting by clicking Change to select a previously recorded custom greeting file. The custom greeting must already have been recorded as a .wav or .wma file.

    • 非上班時間問候語這初始問候語播放當來電者撥打的自動語音應答期間貴組織的非上班時間。根據預設,會設定沒有非上班的時間。因此,沒有任何預設非上班時間問候語。您可以在營業時間的自動語音應答上設定業務與非上班時間。Non-business hours greeting This is the initial greeting played when a caller calls the auto attendant during your organization's non-business hours. By default, no non-business hours are configured. Therefore, there is no default non-business hours greeting. You can configure the business and non-business hours on the auto attendant Business hours.

      要自訂此問候語來代表您的公司,例如 「 感謝您呼叫 Woodgrove Bank 但我們現在星期六。"或"的營業時間之後已達到 Contoso,ltd。。我們的營業時間是從上午 8:00 到 5:00 P.M.、 星期一到星期五。 」您可以設定自訂非上班時間問候語按一下以選取先前錄製的自訂問候語檔案的變更。自訂問候語必須已經有已記錄為.wav 或.wma 檔案。You may want to customize this greeting to represent your company, for example, "Thank you for calling Woodgrove Bank but we are now closed." or "You have reached Contoso, Ltd. after business hours. Our business hours are from 8:00 A.M. until 5:00 P.M., Monday through Friday." You can configure a customized non-business hours greeting by clicking Change to select a previously recorded custom greeting file. The custom greeting must already have been recorded as a .wav or .wma file.

    • 資訊性宣告啟用時,此選用錄製播放後面的商務或非上班時間問候語。資訊性宣告可能狀態的作業,例如"我們的營業時間是上午 8:30 到下午 5:30,星期一到星期五和上午 8:30 到 1:00 P.M.在星期六。"的組織的時數資訊性宣告也可以提供所需的規範與公司原則的資訊,例如"來電可能會監視訓練用途。 」如果是重要來電者聽到整個資訊性宣告,它可標示為不斷,需要整個宣告聆聽來電者。Informational announcement When enabled, this optional recording plays immediately after the business or non-business hours greeting. An informational announcement may state the organization's hours of operation, for example, "Our business hours are 8:30 A.M. to 5:30 P.M., Monday through Friday and 8:30 A.M. to 1:00 P.M. on Saturday." An informational announcement can also provide information required for compliance with company policy, for example, "Calls may be monitored for training purposes." If it's important that callers hear the whole informational announcement, it can be marked as uninterruptible, requiring the caller to listen to the whole announcement.

      根據預設,沒有任何在 UM 撥號對應表或自動語音應答上設定的資訊性宣告。如果您啟用資訊的宣告並使用您的組織特定自訂音訊檔案,允許宣告中斷選項將可供。錄製必須已經有已記錄為.wav 或.wma 檔案。按一下 [尋找先前所記錄的自訂資訊性宣告檔案的變更By default, there's no informational announcement configured on UM dial plans or auto attendants. If you enable an informational announcement and use a custom audio file specific to your organization, the Allow announcement to be interrupted option will be made available. The recordings must already have been recorded as .wav or .wma files. Click Change to locate a custom informational announcement file previously recorded.

      允許中斷的宣告選取此核取方塊以啟用來電者中斷資訊性的宣告。這應該啟用如果您有時間資訊的宣告。來電者可能也變得若參考宣告長且其無法中斷它來存取的自動語音應答所提供的選項。Allow announcement to be interrupted Select this check box to enable the caller to interrupt the informational announcement. This should be enabled if you have long informational announcements. Callers may become frustrated if the informational announcement is long and they can't interrupt it to access the options provided by the auto attendant.

  5. 使用營業時間來決定組織的開啟營業時間。在營業時間來電者聽到預設的上班時間問候語或功能表導覽上所設定的自訂的問候語,並適當的營業時間重要對應的上班時間主功能表提示。您可以設定下列項目:Use Business hours to determine the organization's open business hours. During business hours, callers hear the default business hours greeting or a customized greeting, and the business hours main menu prompt if the appropriate business hours key mappings are configured on Menu navigation. You can configure the following:

    • 時區使用此清單中選取您的時區。考慮當您設定您的排程撥號對應表相關聯的自動語音應答是否涵蓋多個時間的時區。Time zone Use this list to select your time zone. Consider whether the dial plan associated with the auto attendant covers more than one time zone when you set your schedule.

      對於內部部署和混合部署,依預設,時區是在安裝執行 Microsoft Exchange 整合通訊服務的 Mailbox Server 時,使用本機伺服器的系統時間來設定。For on-premises and hybrid deployments, by default, the time zone is configured using the local server's system time when the Mailbox server that is running the Microsoft Exchange Unified Messaging service was installed.

    • 營業時間按一下 [設定營業時間,然後設定營業時間] 索引標籤上使用格線設定組織的營業時間。Business hours Click Configure business hours, and then, on the Configure Business Hours page, use the grid to configure your organization's business hours.

    • 假日排程使用此定義天數,00:00 到 23:59 (上午 12:00 到下午 11:59),在其您的組織將會關閉的假日。連絡您在 [新的假日] 頁面指定的時間期間的自動語音應答的來電者聽到問候語音訊檔所定義的自訂假日。當您設定的假日排程時,您必須定義假日名稱、 錄製的假日問候語,並開始日期結束日期的音訊檔案。問候語必須已經有已記錄為.wav 或.wma 檔案。Holiday schedule Use this to define days, from 00:00 through 23:59 (12:00 A.M. through 11:59 P.M.), on which your organization will be closed for a holiday. Callers who reach the auto attendant during the times that you specify on the New holiday page hear a custom holiday greeting audio file that you define. When you configure the holiday schedule, you must define the holiday name, the audio file for the recorded holiday greeting, and the Start date and End date. The greetings must already have been recorded as .wav or .wma files.

  6. 使用功能表導覽指定上班與非上班時間期間提供給來電者的功能表選項。如果您想要啟用功能表導覽,您必須執行它分開的業務與非上班時間。例如,如果您想要啟用上班時間導覽,您必須新增功能表提示自訂錄製音訊、 選取 [啟用上班時間功能表導覽] 核取方塊、 按一下 [新增新增圖示,然後在設定選項新增功能表導覽項目] 頁面。Use Menu navigation to specify the menu options that are offered to callers during business and non-business hours. If you want to enable menu navigation, you must do it separately for business and non-business hours. For example, if you want to enable business hours navigation, you must add a menu prompt custom audio recording, select the Enable business hours menu navigation check box, click AddAdd Icon, and then set the options on the New menu navigation entry page.

    • 營業時間功能表導覽這是來電者聽到在上班時間] 頁面定義營業時間的選項清單。例如,"的技術支援按或說出 1。公司辦公室和管理、 按或說出 2。銷售],如按下或說 3"Business hours menu navigation This is the list of options that callers hear during the business hours that are defined on the Business hours page. For example, "For technical support, press or say 1. For corporate offices and administration, press or say 2. For sales, press or say 3."

      若要啟用上班時間功能表導覽,您必須執行以下步驟:To enable business hours menu navigation, you must perform the following steps:

  7. 功能表提示使用此指定的自訂功能表提示音訊檔案。若要使用自訂或先前錄製上班時間功能表提示,請按一下 [變更] 和 [瀏覽] 找出功能表提示錄製。Menu prompt Use this to specify a custom menu prompt audio file. To use a custom or previously recorded business hours menu prompt, click Change, and then click Browse to locate the menu prompt recording.

  8. 啟用上班時間功能表導覽選取此核取方塊以啟用功能表導覽將用於在營業時間的選項。當您啟用上班時間功能表導覽時,您可以將新的功能表導覽項目新增營業時間。Enable business hours menu navigation Select this check box to enable options for menu navigation that will be used during business hours. When you enable business hours menu navigation, you can add new menu navigation entries for business hours.

  9. 按一下 [新增新增圖示來建立新的功能表導覽項目。在 [新的功能表導覽項目] 頁面上使用下列選項來建立新的功能表導覽項目:Click AddAdd Icon to create a new menu navigation entry. On the New menu navigation entry page, use the following options to create a new menu navigation entry:

    • 提示使用此方塊可輸入新的瀏覽功能表的名稱。只顯示適用於導覽功能表名稱。這是必要的欄位。Prompt Use this box to type the name of the new navigation menu. The navigation menu name is used for display purposes only. This is a required field.

      若要指定多個新的瀏覽功能表,因為我們建議您使用您的按鍵對應的有意義的名稱。按鍵對應名稱的最大長度是 64 個字元,而且它可以包含空格。不過,它不能包含任何下列字元:"/ \ []:; |= , + * ?< >.Because you may want to specify multiple new navigation menus, we recommend that you use meaningful names for your key mappings. The maximum length of the name for the key mapping is 64 characters, and it can include spaces. However, it can't include any of the following characters: " / \ [ ] : ; | = , + * ? < >.

    • 當按下此按鍵若要啟用關鍵對應使用此清單。按鍵對應是來電者按下有執行特定作業,例如的自動語音應答轉接來電者至另一個自動語音應答或操作員的數字金鑰。根據預設,不定義任何項目。When this key is pressed Use this list to enable key mapping. The key mapping is the number key that a caller presses to have the auto attendant perform a specific operation, for example, forwarding the caller to another auto attendant or to an operator. By default, no entries are defined.

      您可以使用下拉式清單中的選取 [來電者必須按下的數字鍵 (從 1 到 9)。零 (0) 保留為自動語音應答運算子。Use the drop down list to select the numeric key (from 1 through 9) that the caller must press. Zero (0) is reserved for the auto attendant operator.

      如果您從下拉式清單中選取逾時時間,它可讓來電者轉接至分機號碼或另一個自動語音應答如果它們不在電話鍵盤上按下某個按鍵。例如,「 請保持在列上與將會由下一個可用的人接聽您的來電 」。預設值為 5 秒。如果您啟用此選項時,會建立空白的按鍵對應。If you select Time Out from the drop down list, it enables callers to be transferred to an extension number or to another auto attendant if they don't press a key on the telephone keypad. For example, "Please stay on the line and your call will be answered by the next available representative." The default setting is 5 seconds. If you enable this option, a blank key mapping will be created.

    • 播放下列音訊檔案使用此選項的來電者選取先前錄製的音訊檔案。按一下 [變更] 及 [瀏覽] 找出的音訊檔案。如果您將保留為預設的音訊檔案<無>、 Unified Messaging TTS (文字轉換語音) 引擎會合成上班時間主功能表提示。或者,您可以建立自訂的音訊檔可用於上班時間主功能表提示啟用語音的自動語音應答。例如,它可能之後,「 至留下語音訊息給銷售、 說 1。若要留下語音訊息給技術支援,說 2。若要留下語音訊息權限管理,說 3。 」Play the following audio file Use this option to select a previously recorded audio file for callers. Click Change, and then click Browse to locate the audio file. If you leave the audio file as the default <None>, the Unified Messaging TTS (Text to Speech) engine will synthesize a business hours main menu prompt. Alternatively, you can create a customized audio file that can be used for the business hours main menu prompt for a speech-enabled auto attendant. For example, it might say, "To leave a voice message for sales, say 1. To leave a voice message for technical support, say 2. To leave a voice message for administration, say 3."

    • 執行這個額外的動作選取下列選項來定義要執行的來電者的自動語音應答之動作的其中一項:Perform this additional action Select one of the following options to define the action that you want the auto attendant to perform for the caller:

    • 如果您不想自動語音應答來電轉接至分機或另一個自動語音應答,或留下訊息給使用者,請使用此選項。None If you don't want the auto attendant to transfer the call to an extension or to another auto attendant, or leave a message for a user, use this option.

    • 轉接到這個分機選取此選項可讓來電轉接至分機號碼。如果您啟用此選項,用於] 方塊中輸入副檔名會將轉接通話。此欄位可讓僅限數字的字元。它不能包含任何下列字元:"/ \ []:; |= , + * ?< >.Transfer to this extension Select this option to enable calls to be transferred to an extension number. If you enable this option, use the box to type the extension where the call will be transferred. This field allows only numeric characters. It can't include any of the following characters: " / \ [ ] : ; | = , + * ? < >.

    • 轉接到這個 UM 自動語音應答選取此選項可將電話轉接到自動語音應答。按一下 [瀏覽] 找出您想要使用的自動語音應答。啟用此選項之前,您必須先建立及設定的自動語音應答。當您建立 UM 自動語音應答的父/子結構時使用此選項。Transfer to this UM auto attendant Select this option to transfer the call to an auto attendant. Click Browse to locate the auto attendant that you want to use. Before you enable this option, you must first create and configure the auto attendant. This option is used when you create a parent/child structure of UM auto attendants.

    • 留下語音訊息給這位使用者選取此選項可讓來電者留下語音郵件訊息的使用者而言是在同一個撥號對應作為您正在設定 UM 自動語音應答。當來電者的自動語音應答功能表選擇這個選項時,系統會提示他們將留下語音訊息所選使用者。按一下 [瀏覽] 找出已啟用 UM 的使用者。Leave a voice message for this user Select this option to enable a caller to leave a voice mail message for a user that's on the same dial plan as the UM auto attendant that you're configuring. When a caller chooses this option from an auto attendant menu, they'll be prompted to leave a voice message for the user that was selected. Click Browse to locate the UM-enabled user.

    • 宣告公司地點選取此選項可讓來電者選擇一個自動語音應答功能表選項和聽到公司的 UM 自動語音應答上設定的位置。若要啟用此選項可正常運作,您必須先將公司地點商務位置] 方塊中輸入 [一般] 頁面上的 UM 自動語音應答。Announce business location Select this option to enable a caller to choose an auto attendant menu option and hear the location of the business that's configured on the UM auto attendant. To enable this to work correctly, you must first enter the business location in the Business location box on the General page on the UM auto attendant.

    • 宣告的營業時間選取此選項可讓來電者選擇一個自動語音應答功能表選項和聽到的作業已在 UM 自動語音應答設定營業時間。若要啟用此選項可正常運作,您必須先在上班時間] 頁面上的 UM 自動語音應答上設定營業時間。Announce business hours Select this option to enable a caller to choose an auto attendant menu option and hear the hours of operation for the business that's configured on the UM auto attendant. To enable this to work correctly, you must first configure the business hours on the Business hours page on the UM auto attendant.

    • 非上班時間功能表導覽這是來電者聽到期間非上班時間在上班時間] 頁面上所定義的選項清單。例如,「 您的來電是對我們很重要。不過,您已達到 Woodgrove Bank 正常營業時間之後。如果您想要留下訊息,請按或說 1 與我們會傳回您的來電盡。 」Non-Business hours menu navigation This is the list of options callers hear during the non-business hours that are defined on the Business hours page. For example, "Your call is very important to us. However, you have reached Woodgrove Bank after normal business hours. If you want to leave a message, please press or say 1 and we will return your call as soon as possible."

      若要啟用非上班時間功能表導覽,您必須執行以下步驟:To enable non-business hours menu navigation, you must perform the following steps:

  10. 功能表提示使用此指定的自訂功能表提示音訊檔案。若要使用自訂或先前錄製非上班時間功能表提示,按一下 [瀏覽]。Menu prompt Use this to specify a custom menu prompt audio file. To use a custom or previously recorded non-business hours menu prompt, click Browse.

  11. 啟用非上班時間功能表導覽選取此核取方塊以啟用將用於期間非上班時間功能表導覽選項。當您啟用非上班時間功能表導覽時,您可以新增新的功能表導覽項目為非上班時間。Enable non-business hours menu navigation Select this check box to enable options for menu navigation that will be used during non-business hours. When you enable non-business hours menu navigation, you can add new menu navigation entries for non-business hours.

  12. 按一下 [新增新增圖示來建立新的功能表導覽項目。在 [新的功能表導覽項目] 頁面上使用下列選項來建立新的功能表導覽項目:Click AddAdd Icon to create a new menu navigation entry. On the New menu navigation entry page, use the following options to create a new menu navigation entry:

    • 提示使用此方塊可輸入新的瀏覽功能表的名稱。只顯示適用於導覽功能表名稱。這是必要的欄位。Prompt Use this box to type the name of the new navigation menu. The navigation menu name is used for display purposes only. This is a required field.

      若要指定多個新的瀏覽功能表,因為我們建議您使用您的按鍵對應的有意義的名稱。按鍵對應名稱的最大長度是 64 個字元,而且它可以包含空格。不過,它不能包含任何下列字元:"/ \ []:; |= , + * ?< >.Because you may want to specify multiple new navigation menus, we recommend that you use meaningful names for your key mappings. The maximum length of the name for the key mapping is 64 characters, and it can include spaces. However, it can't include any of the following characters: " / \ [ ] : ; | = , + * ? < >.

    • 當按下此按鍵若要啟用關鍵對應使用此清單。按鍵對應是來電者按下有執行特定作業,例如的自動語音應答轉接來電者至另一個自動語音應答或操作員的數字金鑰。根據預設,不定義任何項目。When this key is pressed Use this list to enable key mapping. The key mapping is the number key that a caller presses to have the auto attendant perform a specific operation, for example, forwarding the caller to another auto attendant or to an operator. By default, no entries are defined.

      您可以使用下拉式清單中的選取 [來電者必須按下的數字鍵 (從 1 到 9)。零 (0) 保留為自動語音應答運算子。Use the drop down list to select the numeric key (from 1 through 9) that the caller must press. Zero (0) is reserved for the auto attendant operator.

      如果您從下拉式清單中選取逾時時間,它可讓來電者轉接至分機號碼或另一個自動語音應答如果它們不在電話鍵盤上按下某個按鍵。例如,「 請保持在列上與將會由下一個可用的人接聽您的來電 」。預設值為 5 秒。如果您啟用此選項時,會建立空白的按鍵對應。If you select Time Out from the drop down list, it enables callers to be transferred to an extension number or to another auto attendant if they don't press a key on the telephone keypad. For example, "Please stay on the line and your call will be answered by the next available representative." The default setting is 5 seconds. If you enable this option, a blank key mapping will be created.

    • 播放下列音訊檔案使用此選項的來電者選取先前錄製的音訊檔案。按一下 [變更] 及 [瀏覽] 找出的音訊檔案。如果您將保留為預設的音訊檔案<無>、 Unified Messaging TTS (文字轉換語音) 引擎會合成非上班時間主功能表提示。或者,您可以建立自訂的音訊檔可用於非上班時間主功能表提示啟用語音的自動語音應答的會說,例如"您已連至 Contoso 期間非上班時間。若要留下語音訊息給銷售、 說 1。若要留下語音訊息給技術支援,說 2。若要留下語音訊息權限管理,說 3。若要達到下班時間運算子、 按零。 」Play the following audio file Use this option to select a previously recorded audio file for callers. Click Change, and then click Browse to locate the audio file. If you leave the audio file as the default <None>, the Unified Messaging TTS (Text to Speech) engine will synthesize a non-business hours main menu prompt. Alternatively, you can create a customized audio file that can be used for the non-business hours main menu prompt for a speech-enabled auto attendant that would say, for example, "You have reached Contoso during non-business hours. To leave a voice message for sales, say 1. To leave a voice message for technical support, say 2. To leave a voice message for administration, say 3. To reach an after hours operator, press zero."

    • 執行這個額外的動作選取下列選項來定義要執行的來電者的自動語音應答之動作的其中一項:Perform this additional action Select one of the following options to define the action that you want the auto attendant to perform for the caller:

    • 如果您不想自動語音應答來電轉接至分機或另一個自動語音應答,或留下訊息給使用者,請使用此選項。None If you don't want the auto attendant to transfer the call to an extension or to another auto attendant, or leave a message for a user, use this option.

    • 轉接到這個分機選取此選項可讓來電轉接至分機號碼。如果您啟用此選項,請使用 [] 方塊中輸入分機號碼會將轉接通話。此欄位可讓僅限數字的字元。它不能包含任何下列字元:"/ \ []:; |= , + * ?< >.Transfer to this extension Select this option to enable calls to be transferred to an extension number. If you enable this option, use the box to type the extension number where the call will be transferred. This field allows only numeric characters. It can't include any of the following characters: " / \ [ ] : ; | = , + * ? < >.

    • 轉接到這個 UM 自動語音應答選取此選項可將電話轉接到現有的自動語音應答。按一下 [瀏覽] 找出您想要使用的自動語音應答。啟用此選項之前,您必須先建立及設定的自動語音應答。當您建立 UM 自動語音應答的父/子結構時使用此選項。Transfer to this UM auto attendant Select this option to transfer the call to an existing auto attendant. Click Browse to locate the auto attendant that you want to use. Before you enable this option, you must first create and configure the auto attendant. This option is used when you create a parent/child structure of UM auto attendants.

    • 留下語音訊息給這位使用者選取此選項可讓來電者留下語音郵件訊息的使用者而言是在同一個撥號對應作為您正在設定 UM 自動語音應答。當來電者的自動語音應答功能表選擇這個選項時,系統會提示他們將留下語音訊息所選使用者。按一下 [瀏覽] 找出已啟用 UM 的使用者。Leave a voice message for this user Select this option to enable a caller to leave a voice mail message for a user that's on the same dial plan as the UM auto attendant that you're configuring. When a caller chooses this option from an auto attendant menu, they'll be prompted to leave a voice message for the user that was selected. Click Browse to locate the UM-enabled user.

    • 宣告公司地點選取此選項可讓來電者選擇一個自動語音應答功能表選項和聽到公司的 UM 自動語音應答上設定的位置。若要啟用此選項可正常運作,您必須先將公司地點商務位置] 方塊中輸入 [一般] 頁面上的 UM 自動語音應答。Announce business location Select this option to enable a caller to choose an auto attendant menu option and hear the location of the business that's configured on the UM auto attendant. To enable this to work correctly, you must first enter the business location in the Business location box on the General page on the UM auto attendant.

    • 宣告的營業時間選取此選項可讓來電者選擇一個自動語音應答功能表選項和聽到的作業已在 UM 自動語音應答設定營業時間。若要啟用此選項可正常運作,您必須先在上班時間] 頁面上的 UM 自動語音應答上設定營業時間。Announce business hours Select this option to enable a caller to choose an auto attendant menu option and hear the hours of operation for the business that's configured on the UM auto attendant. To enable this to work correctly, you must first configure the business hours on the Business hours page on the UM auto attendant.

  13. 使用Address book and 運算子存取來電者撥入 UM 自動語音應答定義可用的功能。您可以設定來電者撥入的自動語音應答並將轉接至操作員的分機號碼的來電者的功能時所用的語言之類的自動語音應答功能。您可以設定下列項目:Use Address book and operator access to define the features available to callers who dial in to the UM auto attendant. You can configure auto attendant features such as the language used when callers call in to the auto attendant and the ability for callers to transfer to an operator's extension number. You can configure the following:

    • 連絡使用者的選項若要判斷如何來電者可以連絡的語音信箱功能的使用者他們撥入 UM 自動語音應答時使用這些選項Options for contacting users Use these options to determine how callers can contact users with voice mail when they call into a UM auto attendant

    • 允許來電者在使用者的撥號對應表選取此核取方塊以啟用將來電轉接至使用者的來電者。根據預設,這個選項已啟用,並可讓使用者與相關聯的使用者撥號對應表計劃轉接通話中相同的 UM 撥號對應表。選取此核取方塊之後,您可以設定其來電者可以傳輸選取適當的選項進行搜尋通訊錄的選項] 區段下此頁面上的使用者群組。Allow callers to dial users Select this check box to enable callers to transfer calls to users. By default, this option is enabled, and lets users who are associated with the dial plan transfer calls to users in the same UM dial plan. After you select this check box, you can set the group of users to whom callers can transfer by selecting the appropriate option under the Options for searching the address book section on this page.

      如果您停用此選項與 [允許來電者留下語音訊息給使用者]**** 選項,則 [搜尋通訊錄的選項]**** 之下的選項也會一併停用。If you disable this option and disable the Allow callers to leave voice messages for users option, the options under Options for searching the address book are also disabled.

    • 允許來電者在留下語音訊息的使用者選取此核取方塊以啟用來電者在傳送語音訊息給使用者。根據預設,這個選項已啟用,並可讓使用者相同的 UM 撥號對應表計劃中的撥號對應表規劃語音郵件傳送給使用者相關聯。選取此核取方塊之後,您可以設定其來電者可以由選取搜尋通訊錄的選項] 區段下此頁面上的適當選項傳送語音訊息的使用者群組。Allow callers to leave voice messages for users Select this check box to enable callers to send voice messages to users. By default, this option is enabled, and lets users who are associated with the dial plan send voice messages to users in the same UM dial plan. After you select this check box, you can set the group of users to whom callers can send voice messages by selecting the appropriate option under the Options for searching the address book section on this page.

      如果您停用此選項並停用 [允許來電者撥打給使用者]**** 選項,則 [搜尋通訊錄的選項]**** 之下的選項也會一併停用。If you disable this option and disable the Allow callers to dial users option, the options under Options for searching the address book are also disabled.

      如果停用此選項,自動語音應答將不會在系統提示期間邀請來電者傳送語音訊息。If you disable this option, the auto attendant won't invite callers to send a voice message during a system prompt.

    • 搜尋通訊錄的選項若要判斷一群使用者的使用這些選項。根據預設,會選取允許來電者的使用者名稱或別名來搜尋,以及在僅限此撥號] 選項。不過,您可以變更為允許來電者轉接電話或語音訊息傳送給使用者位於組織的全域通訊清單 (GAL) 中之使用者的群組。您可以從下列選擇:Options for searching the address book Use these options to determine a grouping of users. By default, Allow callers to search for user by name or alias is selected, along with the In this dial plan only option. However, you can change the grouping of users to allow callers to transfer calls or send voice messages to users who are located in the global address list (GAL) for an organization. You can choose from the following:

    • 允許來電者的使用者名稱或別名來搜尋根據預設,會選取此選項。它可讓來電者到此自動語音應答若要依名稱或其別名使用者目錄搜尋該通話。當信箱建立為其別名為指派給使用者。別名為 SMTP 位址,例如,tonysmith@contoso.com 的第一個部分。SMTP 地址為 tonysmith@contoso.com、 tonysmith 別名時。選擇此選項只會影響使用此自動語音應答以及不使用 Outlook 語音存取的來電者。Allow callers to search for users by name or alias By default, this option is selected. It allows callers that call into this auto attendant to do a directory search for users by name or by their alias. An alias is assigned to a user when a mailbox is created for them. The alias is the first part of an SMTP address, for example, tonysmith@contoso.com. The SMTP address is tonysmith@contoso.com, while the alias is tonysmith. Choosing this option only affects callers that use this auto attendant and not those who use Outlook Voice Access.

    • 僅限撥號計劃中選取這個選項可讓來電者連接至找出並連絡使用者的 UM 自動語音應答位於與此 UM 自動語音應答相關聯的相同撥號。根據預設,在撥號對應表及自動語音應答上啟用此選項。這表示 Outlook 語音存取使用者和到自動語音應答的來電者所能在同一個撥號對應表中為使用者搜尋。In this dial plan only Select this option to allow callers who connect to the UM auto attendant to locate and contact users who are in the same dial plan that is associated with this UM auto attendant. By default, this option is enabled on the dial plan and on the auto attendant. This means that both Outlook Voice Access users and callers into the auto attendant are able to search for users within the same dial plan.

    • 在整個組織中選取這個選項可讓來電者撥打到這個 UM 自動語音應答來搜尋並連絡組織的 GAL 中所列的任何人。這包括已啟用 UM 之使用者不僅會擁有信箱功能的所有使用者。此選項可讓來電者連絡使用者在多個撥號對應表。它不是預設啟用。此設定也是可在撥號對應表的 Outlook 語音存取使用者。In the entire organization Select this option to allow callers who call into this UM auto attendant to search for and contact anyone listed in the GAL for the organization. This includes not only UM-enabled users but all users who are mailbox-enabled. This option allows callers to contact users in multiple dial plans. It isn't enabled by default. This setting is also available on a dial plan for Outlook Voice Access users.

    • 要包含的相似名稱的資訊使用此下拉式清單選取 [當使用者有相同或類似的名稱用於 UM 自動語音應答] 選項。如果目錄中有兩個或多個具有相同名稱的使用者會使用此設定。這也稱為相符的名稱或去除混淆] 欄位。您可以設定此設定,或者您可以將保留預設設定上自動語音應答。根據預設,自動語音應答會繼承此設定的自動語音應答所連結的撥號對應表上的設定。以下是啟用語音的自動語音應答的範例:Information to include for similar names Use this drop-down list to select the option used for the UM auto attendant when users have the same or similar names. This setting is used when two or more users who have the same name exist in the directory. This is also called a matched name or disambiguation field. You can configure this setting, or you can leave the default setting on the auto attendant. By default, the auto attendant will inherit this setting from the setting on the dial plan that is linked to the auto attendant. The following is an example of a speech-enabled auto attendant:

  14. 系統: 「 歡迎使用 Contoso。如果您知道您呼叫的者的名稱,請告訴我姓名隨時。 」System: "Welcome to Contoso. If you know the name of the person you are calling, please tell me their name at any time."

  15. 發話者選取"Tony Smith"。Caller says "Tony Smith."

  16. 有多人具有此名稱。請選取 [從其中一個選項: 為 Tony Smith 參考資料,請按 1。Tony smith、 管理,請按 2。Tony smith、 技術支援,請按 3。 」There are multiple people with this name. Please select from one of the options: For Tony Smith, research, press 1. For Tony Smith, administration, press 2. For Tony Smith, technical support, press 3."

  17. 來電者在鍵台上按下適當的按鍵,此來電將轉接至使用者。Caller presses the appropriate key on the key pad and the call is transferred to the user.

    注意

    在未啟用語音的自動語音應答上系統告知來電者使用鍵台輸入使用者的名稱 (姓氏先) 然後搜尋使用者。如果具有相同名稱的目錄中有多人、 來電者會指示按適當的按鍵傳送給使用者。(選用) 您無法建立 DTMF 後援自動語音應答用以僅鍵台輸入名稱或別名。On a non-speech-enabled auto attendant, the system will tell the caller to use the key pad to input the user's name (last name first) and then search for the user. If there are multiple people in the directory with the same name, the caller is instructed to press the appropriate key to be transferred to the user. You could optionally create a DTMF fallback auto attendant that uses only the key pad to enter a name or alias.

    使用這些設定,您必須將正確的資訊新增至使用者。例如,如果您想要用於兩個使用者具有相同名稱的標題的自動語音應答,您必須將此資訊新增的使用者帳戶。選取其中一種方法提供可協助來電者選取正確的使用者在組織中的詳細資訊:For these settings to be used, you must add the correct information to the user. For example, if you want the auto attendant to use a title for two users with the same name, you must add this information to the user's account. Select one of the following methods that provide more information to help the caller select the correct user in the organization:

    • 繼承從撥號對應表選取此選項可從撥號對應表的預設設定相關聯的自動語音應答自動語音應答使用量。Inherit From dial plan Select this option to have the auto attendant use the default setting from the dial plan associated with the auto attendant.

    • 標題選取此選項可有包含每個使用者的職稱列出相符項目時自動語音應答。Title Select this option to have the auto attendant include each user's title when listing matches.

    • 部門選取此選項可有包含每個使用者的部門列出相符項目時自動語音應答。Department Select this option to have the auto attendant include each user's department when listing matches.

    • 位置選取此選項可擁有的自動語音應答時列出相符項目包含每個使用者的位置。Location Select this option to have the auto attendant include each user's location when listing matches.

    • 選取此選項可擁有未列出相符項目時指定的其他資訊。None Select this option to have no additional information given when listing matches.

    • 提示別名選取此選項可有提示使用者的別名,發話者的自動語音應答。Prompt for alias Select this option to have the auto attendant prompt the caller for the user's alias.

  18. 在 [操作員存取]**** 之下,您可以指定自動語音應答操作員設定,包含如下:Under Operator access, you can specify auto attendant operator settings including the following:

    • 操作員分機使用此方塊可輸入用來呼叫操作員的分機號碼。此分機號碼可連線至總機或已啟用 UM 之信箱的來電者或可設定為通話的外部電話號碼。根據預設,操作員分機不包含在此方塊中。Operator extension Use this box to type the extension number used to call an operator. This extension number can connect the caller to a human operator or a UM-enabled mailbox, or can be configured to call an external telephone number. By default, an operator extension isn't included in this box.

    • 允許傳輸到在營業時間的運算子選取此核取方塊以啟用來電者轉接至人工運算子上班使用您在 [操作員分機] 方塊中設定的分機號碼。根據預設,會停用此選項。Allow transfer to operator during business hours Select this check box to enable callers to be transferred to a human operator during business hours by using the extension number that you configure in the Operator extension box. By default, this option is disabled.

      很有用,讓來電者在使用的功能表提示或目錄搜尋來尋找所需的人員在營業時間不成功時,來電者可以留下語音訊息或連線至人工運算子啟用此選項。啟用此選項之後,您可以為受監控的已啟用 UM 的信箱上設定操作員分機號碼。來電者可以留下語音訊息,或具有的分機號碼人工運算子可以幫助來電者。It's useful to enable this option so that when a caller is unsuccessful at using the menu prompts or directory search to locate the required person during business hours, the caller can leave a voice message or connect to a human operator. After you enable this option, you can configure the operator extension number on a UM-enabled mailbox that's monitored. The caller can leave a voice message, or a human operator who has the extension number can help the caller.

    • 允許傳輸到運算子期間非上班時間選取此核取方塊以啟用來電者轉接至人工運算子營業時間之後使用您在 [操作員分機] 方塊中設定的分機號碼。根據預設,會停用此選項。Allow transfer to operator during non-business hours Select this check box to enable callers to be transferred to a human operator after business hours by using the extension number that you configure in the Operator extension box. By default, this option is disabled.

      很有用,讓來電者在使用的功能表提示或目錄搜尋來尋找所需的人員在營業時間之後失敗時,來電者可以留下語音訊息或連線至人工運算子啟用此選項。啟用此選項之後,您可以設定為受監控的已啟用 UM 的信箱上設定操作員分機號碼。來電者可以留下語音訊息,或具有的分機號碼人工運算子可以幫助來電者。It's useful to enable this option so that when a caller is unsuccessful at using the menu prompts or directory search to locate the required person after business hours, the caller can leave a voice message or connect to a human operator. After you enable this option, you can configure the operator extension number configured on a UM-enabled mailbox that's monitored. The caller can leave a voice message, or a human operator who has the extension number can help the caller.

  19. 使用撥號授權來設定撥號規則的來電者撥入 UM 自動語音應答。您可以使用這些設定來控制可以達到自動語音應答或控制項可以有撥打到自動語音應答的來電者所撥的電話號碼的分機號碼。您可以設定下列項目:Use Dialing authorization to configure dialing rules for callers who call in to a UM auto attendant. You can use these settings to control the extension numbers that can be reached from an auto attendant or control the telephone numbers that can be dialed by callers that have dialed into the auto attendant. You can configure the following:

    • 通話中相同的 UM 撥號對應表選取此核取方塊允許撥入放置在自動語音應答的使用者或轉接通話至分機號碼相關聯的已啟用 UM 的使用者相關聯的自動語音應答為相同的撥號。根據預設,會啟用此設定。Calls in the same UM dial plan Select this check box to allow users who call in to an auto attendant to place or transfer calls to an extension number associated with a UM-enabled user who is associated with the same dial plan as the auto attendant. By default, this setting is enabled.

      當您停用此設定時,請呼叫的自動語音應答的使用者可以撥打或轉接電話至未啟用 UM 的使用者或其他不相關聯的已啟用 UM 之使用者的分機號碼。使用者無法將來電轉接至已啟用 UM 的使用者相關聯的自動語音應答為相同的撥號。這是因為預設會啟用 [允許電話給任何分機] 設定。When you disable this setting, users who call in to an auto attendant can place or transfer calls to users who aren't UM-enabled or to other extension numbers not associated with a UM-enabled user. Users can't transfer calls to UM-enabled users who are associated with the same dial plan as the auto attendant. This is because the Allow calls to any extension setting is enabled by default.

    • 允許呼叫任何延伸模組當停用此設定時,通話的自動語音應答的使用者無法撥打通話未啟用 UM 的使用者或其他不相關聯的已啟用 UM 之使用者的分機號碼。不過,其可撥打的電話或轉接通話至已啟用 UM 的使用者相關聯的分機號碼。這是因為 * * 撥號對應表的相同 UM 通話 * * 預設會啟用設定。預設會啟用 [允許電話給任何分機] 設定。Allow calls to any extension When this setting is disabled, users who call in to an auto attendant can't place calls to users who aren't UM-enabled or to other extension numbers not associated with a UM-enabled user. However, they can place calls or transfer calls to extension numbers associated with UM-enabled users. This is because the ** Calls in the same UM dial plan ** setting is enabled by default. The Allow calls to any extension setting is enabled by default.

      啟用此設定時,呼叫的自動語音應答的使用者可以撥打電話至未啟用 UM 的其他未啟用 UM 功能的使用者相關聯的分機號碼並已啟用 UM 之使用者的使用者。這是因為預設會啟用撥號對應表中的相同的 UM 呼叫的設定。When this setting is enabled, users who call in to an auto attendant can place calls to users who aren't UM-enabled, to other extension numbers not associated with a UM-enabled user, and to UM-enabled users. This is because the Calls within the same UM dial plan setting is enabled by default.

      您可以啟用此設定不是所有使用者都已啟用 UM 的環境中。此設定也很有用的當您想要允許使用者撥入以呼叫沒有相關聯的已啟用 UM 之使用者的分機號碼的自動語音應答上設定的電話號碼。You can enable this setting in an environment where not all users have been UM-enabled. This setting is also useful when you want to allow users who call in to a telephone number configured on an auto attendant to call extension numbers not associated with a UM-enabled user.

    • 已授權的國家/地區的撥號規則群組使用此區段可新增或移除允許的國內/地區撥號規則群組。根據預設,有 UM 自動語音應答上設定任何國家/地區的撥號規則群組。Authorized in-country/region dialing rule groups Use this section to add or remove allowed in-country/region dialing rule groups. By default, there are no in-country/region dialing rule groups configured on UM auto attendants.

      國家/地區的撥號規則群組可用來允許或限制內的國家或地區有 UM 自動語音應答撥出的任何使用者可撥打的電話號碼。這有助於避免不必要或未經授權的電話通話和費。In-country/region dialing rule groups are used to allow or restrict the telephone numbers within a country or region that any user who has dialed in to the UM auto attendant can dial. This helps prevent unnecessary or unauthorized telephone calls and charges.

      若要新增國內/地區撥號規則群組,您必須先在與 UM 自動語音應答相關聯的撥號對應表上,建立適當的國內/地區撥號規則群組,然後再新增適當的撥號規則群組。To add in-country/region dialing rule groups, you must first create the appropriate in-country/region dialing rule groups on the dial plan associated with the UM auto attendant, and then add the appropriate dialing rule group.

      國家/地區的撥號規則群組可以由整合通訊用來允許或限制存取權的國家或區域內的電話號碼。這會套用至任何已呼叫來自動語音應答的使用者。如需撥出的詳細資訊,請參閱允許使用者進行的通話In-country/region dialing rule groups can be used by Unified Messaging to allow or restrict access to telephone numbers within a country or region. This is applied to any user who has called in to an auto attendant. For more information about outdialing, see Allow users to make calls.

    • 授權國際撥號規則群組使用此區段可新增或移除允許的國際撥號規則群組。根據預設,有不國際撥號規則群組會在 UM 自動語音應答上設定。Authorized international dialing rule groups Use this section to add or remove allowed international dialing rule groups. By default, there are no international dialing rule groups configured on UM auto attendants.

      國際撥號規則群組可用來允許或限制以外的國家或地區有 UM 自動語音應答撥出的任何使用者可撥打的電話號碼。這有助於避免不必要或未經授權的電話通話和費。International dialing rule groups are used to allow or restrict the telephone numbers outside a country or region that any user who has dialed in to the UM auto attendant can dial. This helps prevent unnecessary or unauthorized telephone calls and charges.

      若要新增國際撥號規則群組,您必須先建立適當的國際撥號規則群組撥號對應表關聯的 UM 自動語音應答上。撥號對應表上建立所需的撥號規則群組之後,您必須再將撥號規則群組新增至 UM 自動語音應答上的授權的撥號規則群組的清單。To add international dialing rule groups, you must first create the appropriate international dialing rule groups on the dial plan associated with the UM auto attendant. After you create the required dialing rule groups on the dial plan, you must then add the dialing rule groups to the list of authorized dialing rule groups on the UM auto attendant.

      國際撥號規則群組可以由整合通訊用來允許或限制存取電話號碼以外的國家或地區。這會套用至任何已呼叫來自動語音應答的使用者。如需撥出的詳細資訊,請參閱允許使用者進行的通話International dialing rule groups can be used by Unified Messaging to allow or restrict access to telephone numbers outside a country or region. This is applied to any user who has called in to an auto attendant. For more information about outdialing, see Allow users to make calls.

  20. 按一下 [確定]**** 來建立新的功能表導覽。Click OK to create the new menu navigation.

  21. 在 [UM 自動語音應答]**** 頁面上,按一下 [儲存]**** 儲存您的變更。On the UM Auto Attendant page, click Save to save your changes.

使用命令介面來設定 UM 自動語音應答內容Use the Shell to configure UM auto attendant properties

此範例會設定名為 UM 自動語音應答MySpeechEnabledAA改為MyDTMFAA自動語音應答 50100,以將操作員的分機,並在營業時間之後啟用轉接至這個分機號碼。This example configures a UM auto attendant named MySpeechEnabledAA to fall back to the MyDTMFAA auto attendant, sets the operator's extension to 50100, and enables transfers to this extension number after business hours.

Set-UMAutoAttendant -Identity MySpeechEnabledAA -DTMFFallbackAutoAttendant MyDTMFAA -OperatorExtension 50100 -AfterHoursTransferToOperatorEnabled $true

此範例會設定名為 UM 自動語音應答MyUMAutoAttendant具有: 上星期一、 設定為 10:45 至 13:15 (上午 10:45 至下午 1:15) 09:00 到 17:00 (上午 9:00 點到下午 5:00) 星期天的營業時間和 09:00 到 16:30 (上午 9:00 點到下午 4:30) 在星期六;假日時間與 2013 年 1 月 2 日 ; 設定為"新年"及其相關聯的問候語與"建置關閉的情況下 」 設定從年 4 月 24 到 2013 年 4 月 28 日。This example configures a UM auto attendant named MyUMAutoAttendant that has: Business hours configured as 10:45 to 13:15 (10:45 A.M. to 1:15 P.M.) on Sunday, 09:00 to 17:00 (9:00 A.M. to 5:00 P.M.) on Monday, and 09:00 to 16:30 (9:00 A.M. to 4:30 P.M.) on Saturday; holiday times and their associated greetings configured as "New Year" on January 2, 2013; and "Building Closed for Construction" configured from April 24 through April 28, 2013.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -BusinessHoursSchedule 0.10:45-0.13:15,1.09:00-1.17:00,6.09:00-6.16:30 -HolidaySchedule "New Year,newyrgrt.wav,1/2/2013","Building Closed for Construction,construction.wav,4/24/2013,4/28/2013"

使用命令介面來檢視 UM 自動語音應答內容Use the Shell to view UM auto attendant properties

此範例會傳回所有 UM 自動語音應答的格式化清單。This example returns a formatted list of all UM auto attendants.

Get-UMAutoAttendant | Format-List

本範例會顯示名為 MyUMAutoAttendant 的 UM 自動語音應答內容。This example displays the properties of a UM auto attendant named MyUMAutoAttendant.

Get-UMAutoAttendant -Identity MyUMAutoAttendant