設定撥號對應表具有相似名稱的使用者Configure a dial plan for users who have similar names

您可以設定整合通訊 (UM) 撥號來指定當使用者有相同或類似的名稱提供給來電者的資訊。UM 使用此設定來區分之間具有相同或類似的名稱與這項資訊提供給來電者的使用者。來電者或 Outlook 語音存取使用者會出現提示時輸入來尋找特定使用者的字母,有時多個名稱比對來電者的輸入。您可用於其中一個可用的選項來提供來電者的詳細資訊與協助他們找出的使用者他們正在嘗試連絡。You can configure a Unified Messaging (UM) dial plan to specify the information that is provided for callers when users have the same or similar names. UM uses this setting to differentiate between users who have the same or similar names and provide this information to callers. When a caller or an Outlook Voice Access user is prompted to enter letters to find a particular user, sometimes more than one name matches the caller's input. You can use one of the available options for providing the caller with more information to help them locate the user they're trying to reach.

您可以在 UM 撥號對應表和 UM 自動語音應答上設定此設定。建立 UM 自動語音應答、 時加以繼承此設定撥號對應表相關聯的自動語音應答。根據預設,此設定未設定撥號對應表讓沒有額外資訊會提供給來電者可協助他們找出正確的使用者。You can set this setting on both UM dial plans and UM auto attendants. When a UM auto attendant is created, it inherits this setting from the dial plan associated with the auto attendant. By default, this setting isn't configured for dial plans, so no additional information will be given to callers to help them locate the correct user.

注意

若要讓隨附於類似名稱之使用者的資訊正常運作,您必須在 Microsoft Exchange 組織中提供收件者的職稱、部門和位置資訊。For the information that will be included for users with similar names to work correctly, you must provide the title, department, and location information for the recipients in your Microsoft Exchange organization.

如需與 UM 撥號對應表相關的其他管理工作,請參閱 UM Dial Plan ProceduresFor additional management tasks related to UM dial plans, see UM Dial Plan Procedures.

開始之前有哪些須知?What do you need to know before you begin?

  • 預估完成時間: 少於 1 分鐘。Estimated time to complete: Less than 1 minute.

  • 您必須獲得權限才能執行此程序或程序。若您需要哪些權限,請參閱Messaging Permissions主題中的 「 UM 撥號對應表 」 項目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

  • 在執行這些程序之前,請確認已建立 UM 撥號對應表。如需詳細步驟,請參閱建立 UM 撥號對應表Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 如需適用於此主題中程序的快速鍵相關資訊,請參閱 Keyboard shortcuts in Exchange 2013For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

有問題嗎?在 Exchange 論壇中尋求協助。 論壇的網址為:Exchange ServerExchange OnlineExchange Online Protection。.Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

您要執行的工作What do you want to do?

使用 EAC 為具有類似名稱的使用者設定 UM 撥號對應表Use the EAC to configure a UM dial plan for users with similar names

  1. 在 EAC 中,瀏覽至 [整合通訊 > UM 撥號對應表。在清單檢視中,選取您想要變更 UM 撥號對應表] 和 [編輯編輯圖示In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change, and then click EditEdit icon.

  2. 在 [ UM 撥號對應表] 頁面上,按一下 [設定 > 傳輸&搜尋,並包含具有相同名稱的使用者資訊] 底下選取下列選項之一:On the UM dial plan page, click Configure > Transfer & search, and under Information to include for users with the same name, select one of the following options:

    • 標題撥號對應表包含每個使用者的職稱時都會使用相似名稱的兩個或多個使用者。Title The dial plan includes each user's title when it finds two or more users with similar names.

    • 部門撥號對應表包含每個使用者的部門時都會使用相似名稱的兩個或多個使用者。Department The dial plan includes each user's department when it finds two or more users with similar names.

    • 位置撥號對應表包含每個使用者的位置時都會使用相似名稱的兩個或多個使用者。Location The dial plan includes each user's location when it finds two or more users with similar names.

    • 當使用者有類似的名稱撥號對應表不包含任何其他資訊。雖然這是預設設定,我們建議您加入一個來電者的可用選項。如果您沒有來電者將不能夠告知使用相似名稱的兩個或多個使用者之間的差異。None The dial plan won't include any additional information when users have similar names. Although this is the default setting, we recommend that you include one of the available options for callers. If you don't, callers won't be able to tell the difference between two or more users with similar names.

    • 提示的別名撥號對應表會提示來電者的使用者的別名。別名是使用者的電子郵件或之前的 SMTP 地址的一部分在 (@) 符號。Prompt For alias The dial plan prompts the caller for the user's alias. An alias is the part of the user's email or SMTP address that is before the at (@) symbol.

  3. 按一下 [儲存]Click Save.

使用命令介面為具有類似名稱的使用者設定 UM 撥號對應表Use the Shell to configure a UM dial plan for users with similar names

本範例會設定要與具有類似名稱的使用者一起併入的資訊,以提示輸入 UM 撥號對應表 (名稱為 MyDialPlan) 上的使用者別名。This example sets the information to include with users with similar names to prompt for the user's alias on a UM dial plan named MyDialPlan.

Set-UMDialplan -Identity MyDialPlan -MatchedNameSelectionMethod PromptForAlias

本範例會將要與具有類似名稱的使用者一起併入的資訊設為 UM 撥號對應表 (名稱為 MyDialPlan) 上的部門。This example sets the information to include with users with similar names to department on a UM dial plan named MyDialPlan.

Set-UMDialplan -Identity MyDialPlan -MatchedNameSelectionMethod Department

本範例會將要與具有類似名稱的使用者一起併入的資訊設為 UM 撥號對應表 (名稱為 MyDialPlan) 上的位置。This example sets the information to include with users with similar names to location on a UM dial plan named MyDialPlan.

Set-UMDialplan -Identity MyDialPlan -MatchedNameSelectionMethod Location