管理 UM 撥號對應表Manage a UM dial plan

建立整合通訊 (UM) 撥號對應表之後,您可以檢視及設定各種設定。例如,您可以設定 Voice over IP (VoIP) 安全性、 音訊轉碼器,以及撥號限制的層級。您設定在 [UM 撥號計劃影響連結與撥號對應表透過 UM 信箱原則的所有使用者。After you create a Unified Messaging (UM) dial plan, you can view and configure a variety of settings. For example, you can configure the level of Voice over IP (VoIP) security, the audio codec, and dialing restrictions. The settings that you configure on the UM dial plan affect all users who are linked with the dial plan through a UM mailbox policy.

如需與 UM 撥號對應表相關的其他管理工作,請參閱 UM Dial Plan ProceduresFor additional management tasks related to UM dial plans, see UM Dial Plan Procedures.

開始之前有哪些須知?What do you need to know before you begin?

  • 預估完成時間:5 分鐘。Estimated time to complete: 5 minutes.

  • 您必須獲得權限才能執行此程序或程序。若您需要哪些權限,請參閱Messaging Permissions主題中的 「 UM 撥號對應表 」 項目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

  • 在執行這些程序之前,請確認已建立 UM 撥號對應表。如需詳細步驟,請參閱建立 UM 撥號對應表Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 如需適用於此主題中程序的快速鍵相關資訊,請參閱 Keyboard shortcuts in Exchange 2013For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

有問題嗎?在 Exchange 論壇中尋求協助。 論壇的網址為:Exchange ServerExchange OnlineExchange Online Protection。.Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

您要執行的工作What do you want to do?

使用 EAC 檢視或進行 UM 撥號對應表的設定Use the EAC to view or configure UM dial plan settings

  1. 在 EAC 中,瀏覽至 [整合通訊 > UM 撥號對應表In the EAC, navigate to Unified Messaging > UM dial plans.

  2. 在清單檢視中,選取您要檢視或修改的 UM 撥號] 和 [編輯編輯圖示In the list view, select the UM dial plan you want to view or modify, and then click EditEdit icon.

  3. 按一下 [ UM 撥號對應表] 頁面的 [設定]。用於設定選項以檢視特定的撥號計劃設定及啟用或停用功能的下列步驟中所述。On the UM Dial Plan page, click Configure. Use the configuration options to view specific dial plan settings and to enable or disable features as described in the following steps.

  4. 一般使用此頁面來檢視特定的撥號計劃設定或啟用或停用已啟用 UM 之使用者的功能:General Use this page to view specific dial plan settings or to enable or disable features for UM-enabled users:

    • 名稱這是建立撥號對應表的名稱。UM 撥號對應表名稱的最大長度是 64 個字元,而且它可以包含空格。不過,它不能包含任何下列字元:"/ \ []:; |= , + * ?< >.Name This is the name of the dial plan that was created. The maximum length of a UM dial plan name is 64 characters, and it can include spaces. However, it can't include any of the following characters: " / \ [ ] : ; | = , + * ? < >.

    • 雖然您可以包含空格的 UM 撥號對應表名稱,如果您將與 Office Communications Server 2007 R2 或 Microsoft Lync Server 整合 [整合通訊,但撥號對應表名稱不能包含空格。因此,如果您建立撥號對應表中的顯示名稱、 空格和您正在與 Office Communications Server 2007 R2 或 Lync Server 的整合,您必須先刪除該撥號對應表,然後建立另一個不在顯示名稱包含空格的撥號對應表.Although you can include spaces in a UM dial plan name, if you integrate Unified Messaging with Office Communications Server 2007 R2 or Microsoft Lync Server, the dial plan name can't include spaces. Therefore, if you created a dial plan with spaces in the display name, and you're integrating with Office Communications Server 2007 R2 or Lync Server, you must first delete that dial plan and then create another dial plan that doesn't include spaces in the display name.

      重要

      雖然名稱] 方塊中的撥號對應表可以接受 64 個字元,不能超過 49 個字元的撥號對應表名稱。如果您嘗試建立撥號對應表名稱包含多個 49 個字元,將會收到錯誤訊息。郵件會說因為 UM 撥號對應表名稱太長無法產生的 UM 信箱原則。這是因為在如先前所述,當您建立撥號對應表預設 UM 信箱原則名為_<DialPlanName> 也會建立預設原則。預設原則中的 15 個字元新增至撥號對應表的名稱、 時的總字元會超過此限制。_Name_參數兩者 UM 撥號對應表和 UM 信箱原則可以是 64 個字元。不過,若超過 49 個字元的撥號對應表名稱,預設的 UM 信箱原則的名稱會超過 64 個字元,而且這不允許。Although the box for the name of the dial plan can accept 64 characters, the name of the dial plan can't be longer than 49 characters. If you try to create a dial plan name that contains more than 49 characters, you'll receive an error message. The message will say that the UM mailbox policy couldn't be generated because the UM dial plan name is too long. This happens because, as mentioned earlier, when you create a dial plan a default UM mailbox policy named <DialPlanName> Default Policy is also created. When the 15 characters in Default Policy are added to the name of the dial plan, the total characters exceed the limit. The _name parameter for both the UM dial plan and UM mailbox policy can be 64 characters. However, if the name of the dial plan is longer than 49 characters, the name of the default UM mailbox policy will be longer than 64 characters, and this isn't allowed.

    • 擴充的長度 (位數) 這是與此撥號對應表相關聯之使用者的分機號碼中的數字數目。例如,如果撥號對應表相關聯的使用者撥打呼叫另一位使用者在同一個撥號對應表 4 位數分機,選取 4 位數分機號碼。Extension length (digits) This is the number of digits in the extension numbers for users who are associated with this dial plan. For example, if a user associated with a dial plan dials a 4-digit extension to call another user in the same dial plan, select 4 as the number of digits in the extension.

      分機號碼的數字數目根據 IP PBX 或 PBX 上建立的電話語音撥號。這是必要的欄位具有值範圍介於 1 到 20。一般副檔名長度會從 3 到 7 位數。如果您現有的電話語音環境包含分機號碼,您必須指定數字數目符合這些延伸模組中的數字數目當您建立 UM 撥號對應表。The number of digits for extension numbers is based on the telephony dial plan created on an IP PBX or PBX. This is a required field that has a value range from 1 through 20. The typical extension length is from 3 through 7 digits. If your existing telephony environment includes extension numbers, you must specify a number of digits that matches the number of digits in those extensions when you create the UM dial plan.

    • 撥號計劃類型統一資源識別元 (URI) 是識別或資源名稱之字元的字串。此識別碼的主要用途是啟用 VoIP 裝置和 pbx 設定為與其他裝置透過使用特定的通訊協定網路通訊。Uri 中定義特定的語法及格式和通訊協定通話的配置所定義。簡單來說,此格式會傳遞來自 IP PBX 或 PBX 與您建立的撥號對應表的類型必須符合該格式。建立 UM 撥號對應表之後,您將不能夠刪除撥號及重新建立正確的撥號對應表類型的情況下變更撥號計劃類型。您可以選取下列其中一個下列撥號計劃類型:Dial plan type A Uniform Resource Identifier (URI) is a string of characters that identifies or names a resource. The main purpose of this identification is to enable VoIP devices and PBXs to communicate with other devices over a network using specific protocols. URIs are defined in schemes that define a specific syntax and format and the protocols for the call. In simple terms, this format is passed from the IP PBX or PBX and the type of dial plan you create must match that format. After you create a UM dial plan, you won't be able to change the dial plan type without deleting the dial plan, and then re-creating the correct type of dial plan. You can select one of the following dial plan types:

    • 電話分機號碼這是最常見的撥號計劃類型。從 VoIP 閘道或 IP 專用交換機 (PBX) 的呼叫並稱為廠商資訊會列在下列格式之一: Tel:512345 或 512345 @< IP 位址>。這是撥號對應表的預設類型。Telephone extension This is the most common dial plan type. The calling and called party information from the VoIP gateway or IP Private Branch eXchange (PBX) is listed in one of the following formats: Tel:512345 or 512345@< IP address>. This is the default type for dial plans.

    • URI SIP如果您必須有工作階段初始通訊協定 (SIP) URI 撥號對應表如 IP PBX 支援 SIP 路由已啟用 SIP 的 PBX,或如果您正在整合 Microsoft Office Communications Server 2007 R2 或 Microsoft Lync Server 和整合可使用此撥號對應表計劃類型訊息。從 VoIP 閘道呼叫和稱為廠商資訊。IP PBX、 已啟用 SIP 的 PBX 或 Communications Server 2007 R2 或 Lync Server 已列為以下列格式的 SIP 位址: sip:<username > @ < 網域_或 IP 位址 >: 連接埠。 SIP URI Use this dial plan type if you must have a Session Initiation Protocol (SIP) URI dial plan such as an IP PBX that supports SIP routing, a SIP-enabled PBX, or if you're integrating Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server and Unified Messaging. The calling and called party information from the VoIP gateway. IP PBX, SIP-enabled PBX, or Communications Server 2007 R2 or Lync Server is listed as a SIP address in the following format: sip:< _username>@< domain or IP address >:Port.

    • E.164 E.164 是每個已指派的號碼包含國家/地區碼、 national 目的地程式碼和訂閱者數字的公用電話系統的國際編號計劃。寄件者的 VoIP 閘道及 PBX 或 IP PBX 的通話和稱為廠商資訊列以下列格式: Tel: + 14255550123。E.164 E.164 is an international numbering plan for public telephone systems in which each assigned number contains a country code, a national destination code, and a subscriber number. The calling and called party information sent from the VoIP gateway and PBX or IP PBX is listed in the following format: Tel:+14255550123.

      注意

      在建立撥號對應表之後,您將無法變更撥號對應表類型,除非將撥號對應表刪除,然後重新建立正確的撥號對應表類型。After you create a dial plan, you won't be able to change the dial plan type without deleting the dial plan, and then re-creating the correct type of dial plan.

    • VoIP 安全性模式使用此下拉式清單選取 UM 撥號對應表的 VoIP 安全性設定。您可以選取其中一個撥號對應表的下列安全性設定:VoIP security mode Use this drop-down list to select the VoIP security setting for the UM dial plan. You can select one of the following security settings for the dial plan:

    • 不安全根據預設,當您建立 UM 撥號對應表,它已設為未加密的 SIP 訊號或 RTP 流量。在不安全模式 UM 相關聯的 Exchange 伺服器撥號計劃傳送和接收 VoIP 閘道、 IP Pbx、 Sbc 及使用未加密的其他 Exchange 伺服器的資料。在不安全模式已加密的即時傳輸通訊協定 (RTP) 媒體通道皆 SIP 訊號資訊。Unsecured By default, when you create a UM dial plan, it's set to not encrypt the SIP signaling or RTP traffic. In Unsecured mode, the Exchange servers associated with the UM dial plan send and receive data from VoIP gateways, IP PBXs, SBCs, and other Exchange servers using no encryption. In Unsecured mode, neither the Realtime Transport Protocol (RTP) media channel nor the SIP signaling information is encrypted.

    • SIP 安全當您選取 [ SIP 安全時、,加密 SIP 訊號流量和 RTP 媒體通道仍需使用 TCP,並未加密。使用 SIP 安全、 相互傳輸層安全性 (TLS) 用來加密 SIP 訊號流量和 VoIP 資料。SIP secured When you select SIP secured, only the SIP signaling traffic is encrypted, and the RTP media channels still use TCP, which isn't encrypted. With SIP secured, mutual Transport Layer Security (TLS) is used to encrypt the SIP signaling traffic and VoIP data.

    • 安全當您選取 「 安全 」,SIP 訊號流量和 RTP 媒體通道加密。這兩個安全訊號媒體通道使用安全即時傳輸通訊協定 (SRTP) 和 SIP 訊號流量使用相互 TLS 加密 VoIP 資料。Secured When you select Secured, both the SIP signaling traffic and the RTP media channels are encrypted. Both the secure signaling media channel that uses Secure Realtime Transport Protocol (SRTP) and the SIP signaling traffic use mutual TLS to encrypt the VoIP data.

  5. 撥號代碼使用此頁面上設定 UM 撥號對應表撥號代碼。撥號對應表的程式碼的數個設定可以設定撥號對應表上。這些包括內送和外寄的撥號選項。您可以設定下列項目:Dial codes Use this page to configure the dial codes for a UM dial plan. Several dial code settings can be configured on the dial plan. These include incoming and outgoing calling options. You can configure the following:

    • 針對撥出電話撥號代碼使用這些設定可指定為已啟用 UM 的使用者可以進行的撥出電話撥號代碼。撥出這些是使用 Outlook 語音存取所撥打的電話或語音信箱訊息。Dial codes for outgoing calls Use these settings to specify the dialing codes for outgoing calls that can be made by UM-enabled users. These outgoing calls are calls that are placed using Outlook Voice Access or from a voice mail message.

    • 外線存取碼使用此欄位輸入數字或用來存取的撥出的外部電話外的電話號碼的數字。此號碼會加上等撥打的電話號碼。這也稱為主幹存取程式碼。此欄位可接受從 1 到 16 個位數。許多組織此號碼會為 9。根據預設,此欄位不是填入資料。Outside line access code Use this field to type the number or numbers used to access an outside telephone number for outgoing external calls. This number will precede the telephone number dialed. This is also called a trunk access code. This field accepts from 1 through 16 digits. For many organizations, this number is 9. By default, this field isn't populated.

      常見問題、 其中 PBX 或 IP PBX 是位於站上或維護組織中的電話語音環境中使用此設定。它可能沒有如果貴組織的電話語音環境維護外部商務或廠商的設定。Frequently, this setting is used in telephony environments where a PBX or IP PBX is located onsite or maintained in an organization. It may not have to be configured if your organization's telephony environment is maintained by an external business or vendor.

    • 國際存取碼使用這個欄位可以輸入用來存取國際電話號碼的撥出電話號碼的程式碼。此號碼會加上等撥打的電話號碼。根據預設,此欄位不是填入資料。此欄位可接受從 1 到 4 位數。例如,美國國際存取程式碼是 011。歐洲、 為它的 00。International access code Use this field to type the number code used to access international telephone numbers for outgoing calls. This number will precede the telephone number dialed. By default, this field isn't populated. This field accepts from 1 through 4 digits. For example, the international access code for the United States is 011. For Europe, it's 00.

    • 國際電話首碼使用這個欄位可以輸入用來撥號對應表會登出區碼,但國家/地區內的電話號碼的數字程式碼。此號碼會加上等撥打的電話號碼。根據預設,此欄位不是填入資料。此欄位可接受從 1 到 4 位數。例如在歐洲、 使用 0 及 1 用於北美地區。National number prefix Use this field to type the number code used to dial telephone numbers that are out of an area code but within the country/region. This number will precede the telephone number dialed. By default, this field isn't populated. This field accepts from 1 through 4 digits. For example, 0 is used in Europe, and 1 is used in North America.

    • 國家/地區碼使用這個欄位可以輸入用於撥出電話的國家/地區碼號碼。此號碼會加上等撥打的電話號碼。根據預設,此欄位不是填入資料。此欄位可接受從 1 到 4 位數。例如,在美國、 國家/地區碼為 1。在英國,它的 44。Country/Region code Use this field to type the country/region code number used for outgoing calls. This number will precede the telephone number dialed. By default, this field isn't populated. This field accepts from 1 through 4 digits. For example, in the United States, the country/region code is 1. In the United Kingdom, it's 44.

    • 數字之間 UM 撥號對應表的撥號格式使用這些設定來設定不同的撥號計劃時他們撥打電話之間撥號計劃中的使用者之間的通話。Number formats for dialing between UM dial plans Use these settings to configure calls between users in separate dial plans when they place calls between the dial plans.

    • 國家 (地區) 的數字格式若要指定使用者的電話號碼方式應撥打 Exchange 伺服器具有相同的國家/地區碼不同的撥號計劃中的使用者時使用此欄位。這會使用自動語音應答和時 Outlook 語音存取使用者搜尋並嘗試呼叫目錄中的使用者。Country/Region number format Use this field to specify how a user's telephone number should be dialed by the Exchange servers when users are in a different dial plan that has the same country code. This is used by auto attendants and when an Outlook Voice Access user searches and tries to call the user in the directory.

      這個項目是由一個電話首碼和一個字元變數 (例如 020 xxxxxxx) 所組成。為了判斷電話號碼,整合通訊會將目錄中指定的電話號碼的最後 x 位數附加至指定的首碼。This entry consists of a number prefix and a variable number of characters (for example, 020 xxxxxxx).To determine the telephone number, Unified Messaging will append the last x digits from the telephone number specified in the directory to the prefix specified.

    • 國際電話號碼格式若要指定使用者的電話號碼方式應撥打由整合通訊當使用者在不同的撥號具有不同的國家/地區碼時使用此欄位。使用此選項的自動語音應答以及 Outlook 語音存取使用者搜尋並嘗試呼叫目錄中的使用者時。International number format Use this field to specify how a user's telephone number should be dialed by Unified Messaging when the users are in different dial plans that have different country codes. This is used by an auto attendant and when an Outlook Voice Access user searches and tries to call the user in the directory.

      此項目是由電話首碼及可變數目的字元 (例如 4420 xxxxxxx) 所組成。若要決定的電話號碼,整合通訊會附加至指定之字首的目錄中所指定的電話號碼從最後一個_x_數字。This entry consists of a number prefix and a variable number of characters (for example, 4420 xxxxxxx). To determine the telephone number, Unified Messaging will append the last x digits from the telephone number specified in the directory to the prefix specified.

    • 來電在同一個撥號對應表內的數字格式使用這個欄位可以新增或移除傳入呼叫所放在同一個撥號對應表中的使用者之間的數字格式。此欄位會接受萬用字元字元編號與字母"x"。任何其他字母可不用於此欄位。Number formats for incoming calls within the same dial plan Use this field to add or remove a number format for incoming calls that are placed between users in the same dial plan. This field accepts both numbers and the letter "x" as a wild card character. No other letters can be used in this field.

      針對來電在同一個撥號對應表中新增的數字格式。例如,若要將 5 位數分機數字格式,輸入、 142570xxxxx 然後按一下 For incoming calls within the same dial plan add a number format. For example, to add a number format for 5-digit extensions, enter, 142570xxxxx and click 加入圖示.若要移除的數字格式,請按一下 [. To remove a number format, click ![[移除] 圖示.

  6. Outlook 語音存取使用此頁面來設定 Outlook 語音存取 UM 撥號對應表。Outlook 語音存取可讓使用者可以存取其個別信箱來擷取電子郵件、 語音訊息、 連絡人和行事曆透過電話的資訊。您可以檢視或設定下列項目:Outlook Voice Access Use this page to configure Outlook Voice Access settings for the UM dial plan. Outlook Voice Access enables users to access their individual mailboxes to retrieve email, voice messages, contacts, and calendaring information using a telephone. You can view or configure the following:

    • 歡迎使用問候語此僅供顯示欄位會顯示將用於歡迎使用問候語的音效檔的名稱。Welcome greeting This display-only field shows the name of the sound file that will be used for the welcome greeting.

    • 預設的問候語Outlook 語音存取使用者或另一個來電者撥打 Outlook 語音存取號碼及搜尋目錄時,會使用歡迎使用問候語。此音訊檔是 UM 撥號對應表的預設問候語。不過,您可能會想要變更此歡迎使用問候語,並提供其他的歡迎使用問候語特定為您的公司,例如 「 歡迎使用至 Outlook 語音存取的 Contoso,ltd。 」Default greeting The welcome greeting is used when an Outlook Voice Access user or another caller calls the Outlook Voice Access number and does a directory search. This audio file is the default greeting for a UM dial plan. However, you may want to change this welcome greeting and provide another welcome greeting specific to your company, such as, "Welcome to Outlook Voice Access for Contoso, Ltd."

      如果您決定要自訂此問候語,您必須先記錄的自訂的問候語、 將其儲存為.wav 檔案,及設定要使用此自訂的問候語撥號。檔案名稱和路徑不得超過 255 個字元。If you decide to customize this greeting, you must first record the customized greeting, save it as a .wav file, and then configure the dial plan to use this customized greeting. The file name and path must not exceed 255 characters.

      您可以依序按一下 [變更,然後按一下 [瀏覽] 以選取先前錄製的自訂問候語,並指定要使用歡迎使用問候語的音訊檔案 (.wav) 新增的自訂的問候語。如果您未指定音訊檔案,Outlook 語音存取使用者將聽到歡迎使用問候語的預設值表示,"歡迎,您會連線到 Microsoft Exchange。 」You can add a customized greeting by clicking Change, and then clicking Browse to select a previously recorded custom greeting and specify the audio file (.wav) to use for the welcome greeting. If you don't specify an audio file, Outlook Voice Access users will hear a default welcome greeting that says, "Welcome, you are connected to Microsoft Exchange."

    • 資訊性宣告啟用時,此選用錄製播放後面商務或非上班時間歡迎使用問候語。資訊性宣告可能 state 存取系統,例如"時要使用 Outlook 語音存取,您已同意我們業務協議及所有安全性原則中的條款我們系統存取您的組織的安全性原則我們組織套用。監視我們系統存取權並取得不合法的存取依法。 」資訊性宣告也可以提供資訊的具有所需的遵守公司原則,例如"來電可能會監視訓練用途"。如果是重要來電者聽到整個資訊性宣告,它可標示為不斷。Informational announcement When enabled, this optional recording plays immediately after the business or non-business hours welcome greeting. An informational announcement may state the organization's security polices for accessing the system, for example, "When you gain access to our system using Outlook Voice Access, you have agreed to the terms of our business agreement and all security policies for our organization apply. Access to our system is monitored and gaining illegal access will be prosecuted." An informational announcement can also provide information that's required for compliance with company policy, for example, "Calls may be monitored for training purposes." If it's important that callers hear the whole informational announcement, it can be marked as uninterruptible.

      根據預設,沒有在 UM 撥號對應表上設定任何資訊性宣告。若要啟用資訊性宣告並使用組織專屬的自訂音訊檔案,請按一下 [變更,然後按一下 [瀏覽By default, there's no informational announcement configured on UM dial plans. To enable an informational announcement and use a custom audio file specific to your organization, click Change and then click Browse.

    • 允許中斷的宣告選取此核取方塊以啟用 Outlook 語音存取使用者中斷資訊性的宣告。如果您有時間資訊性宣告您應該這麼做。Outlook 語音存取使用者可能也變得若參考宣告長且其無法中斷它來存取 UM 撥號對應表所提供的選項。Allow announcement to be interrupted Select this check box to enable the Outlook Voice Access user to interrupt the informational announcement. You should do this if you have long informational announcements. Outlook Voice Access users may become frustrated if the informational announcement is long and they can't interrupt it to access the options provided by the UM dial plan.

    • Outlook 語音存取號碼使用此欄位可新增電話或分機號碼或 Outlook 語音存取使用者會呼叫來存取使用 Outlook 語音存取語音信箱系統的 SIP URI。在大多數情況下,您可以輸入分機號碼或外部的電話號碼。不過,因為此欄位可接受所有的英數字元、 SIP URI 可用如果您使用的 IP PBX、 Office Communications Server 2007 R2 或 Microsoft Lync Server。Outlook Voice Access numbers Use this field to add a telephone or extension number or a SIP URI that an Outlook Voice Access user will call to access the voice mail system using Outlook Voice Access. In most cases, you enter an extension number or an external telephone number. However, because this field accepts all alphanumeric characters, a SIP URI can be used if you're using an IP PBX, Office Communications Server 2007 R2, or Microsoft Lync Server.

      根據預設,建立撥號對應表之後,所不定義任何 Outlook 語音存取號碼。若要啟用 Outlook 語音存取使用者撥打 Outlook 語音存取到,您必須設定至少一個電話號碼。英數字元的字元數目不能超過 20。By default, when a dial plan is created, no Outlook Voice Access numbers are defined. To enable Outlook Voice Access users to call into Outlook Voice Access, you must configure at least one telephone number. The number of alphanumeric characters can't exceed 20.

      當您在撥號對應表上設定此數字時,此數字將會顯示在 Microsoft Office Outlook 2007 或更新版本及 Outlook Web App 的語音郵件選項。When you configure this number on the dial plan, this number will be displayed in Microsoft Office Outlook 2007 or later versions and Outlook Web App for voice mail options.

      若要新增 Outlook Voice Access 號碼,請在方塊中輸入號碼,然後按一下To add a new Outlook Voice Access number, enter the number in the box and click 加入圖示.若要移除 Outlook 語音存取號碼,請按一下 . To remove an Outlook Voice Access number, click ![[移除] 圖示.

  7. 設定使用此頁面上設定整合通訊撥號對應表設定。當您設定此頁面上時,您可以控制如何 Outlook 語音存取使用者和外部來電者撥打到自動語音應答連結至撥號對應表中找出使用者組織的音訊轉碼器用於語音郵件訊息、 數目登入失敗和逾時的值。您可以設定下列項目:Settings Use this page to configure dial plan settings for Unified Messaging. When you configure settings on this page, you can control how Outlook Voice Access users and external callers calling into an auto attendant linked to the dial plan locate users in your organization, the audio codec that is used for voice mail messages, the number of sign-in failures, and time-out values. You can configure the following:

    • 若要搜尋的名稱的主要方法使用此清單中選取 [當他們的撥號對應表中的系統來電者來尋找使用者的主要方法。Primary way to search for names Use this list to select the primary way that callers can locate a user when they dial in to the system.

      根據預設,最後一個第一被選取。這表示當使用者所搜尋的目錄中的使用者,他們會輸入使用者的姓氏第一次,然後第一個名稱。By default, Last First is selected. This means that when users are searching for a user in the directory, they will enter the user's last name first and then the first name.

      當 Outlook 語音存取使用者撥打 Outlook 語音存取號碼以存取自己的信箱時,呼叫者將撥打 Outlook 語音存取號碼以執行目錄搜尋,或者呼叫者撥打與 UM 撥號對應表連結的自動語音應答,皆可藉由拼寫使用者名稱或別名以於目錄中搜尋使用者。When an Outlook Voice Access user calls in to an Outlook Voice Access number to access their mailbox, a caller calls in to an Outlook Voice Access number to perform a directory search, or a caller calls in to an auto attendant linked to a UM dial plan, they can search for a user in the directory by spelling their name or alias.

      您必須選取下列其中一支援的方法可以使用的撥號對應表的名稱的主要方法。支援下列方法:You must select one of the supported methods to be able to use the dial-by-name primary method. The following methods are supported:

    • [姓氏 名字 (預設值)]Last First (default)

    • [名字 姓氏]First Last

    • [SMTP 位址]SMTP address

    • 若要搜尋的名稱的次要方法使用此清單中選取來電者可以找到使用者時撥入系統的次要方法。Secondary way to search for names Use this list to select the secondary way that callers can locate a user when they dial in to the system.

      根據預設,會選取SMTP 地址。這表示當使用者搜尋目錄中的使用者,他們會輸入使用者的電子郵件別名或 SMTP 地址。By default, SMTP address is selected. This means that when users search for a user in the directory, they will enter the user's email alias or SMTP address.

      當 Outlook 語音存取使用者撥打 Outlook 語音存取號碼來存取其信箱時,來電者呼叫中執行目錄搜尋、 Outlook 語音存取號碼或來電者呼叫內連結至 UM 撥號對應表的自動語音應答由其名稱或別名拼字檢查可搜尋的目錄中的使用者。當您選取其中一個選項時,來電者可以使用的主要方法來搜尋的名稱或要搜尋的名稱的次要方法來尋找目錄中的使用者。When an Outlook Voice Access user calls in to an Outlook Voice Access number to access their mailbox, a caller calls in to an Outlook Voice Access number to perform a directory search, or a caller calls in to an auto attendant linked to a UM dial plan, they can search for a user in the directory by spelling their name or alias. When you select one of these options, callers can use the primary way to search for names or the secondary way to search for names to locate users in the directory.

      您不需要選取其中一個支援的四種方法。不過,如果您不選取第二種方式,來搜尋使用者,來電者將會獲得只有一個方法可以搜尋使用者。可以使用下列選項:You aren't required to select one of the four methods that are supported. However, if you don't select a secondary way to search for users, callers will be given only one way to search for a user. The following options are available:

    • [姓氏 名字]Last First

    • [名字 姓氏]First Last

    • SMTP 位址(預設值)SMTP address (default)

    • NoneNone

    • 音訊轉碼器使用此清單中選取的音訊轉碼器會使用撥號對應表。當來電者撥打至與撥號對應表關聯並留下語音訊息、 整合通訊的使用者會使用這份清單中選取 [記錄語音訊息會傳送至語音信箱功能的使用者的音訊轉碼器。支援下列音訊轉碼器:Audio codec Use this list to select the audio codec that will be used by the dial plan. When a caller places a call to a user who is associated with the dial plan and leaves a voice message, Unified Messaging uses the audio codec that you select from this list to record voice messages that will be sent to voice mail-enabled users. The following audio codecs are supported:

    • MP3(預設值)MP3 (default)

    • WMA(Windows Media Audio)WMA (Windows Media Audio)

    • G711(脈衝碼調制 (PCM) 線性)G711 (Pulse Code Modulation (PCM) Linear)

    • GSM(群組系統電話 06.10)GSM (Group System Mobile 06.10)

      根據預設,會選取 MP3 格式。MP3 格式是常見的音訊檔案格式可大幅減少音訊檔的大小及最常用於個人的音訊裝置或 MP3 播放器。MP3 為跨平台類型的音訊轉碼器和用於與許多行動電話和裝置的相容性和各種電腦作業系統。By default, the MP3 format is selected. The MP3 format is a common audio file format that's used to greatly reduce the size of the audio file and is most commonly used by personal audio devices or MP3 players. MP3 is a cross-platform type of audio codec and is used for compatibility with many mobile phone and devices and various computer operating systems.

      WMA 使用,因為其高度壓縮及具有高品質格式屬性。G.711 PCM 線性是電話品質音訊轉碼器格式至少壓縮且具有最低品質格式。GSM 06.10 是指行動電話的廠商所使用的標準數位行動電話服務的音訊轉碼器格式。WMA is used because it's highly compressed and has high-quality format properties. G.711 PCM Linear is a telephone-quality audio codec format that's the least compressed and has the lowest-quality format. GSM 06.10 is an audio codec format that's used by mobile phone vendors and is the standard for digital mobile phone services.

      如果您擔心使用者的磁碟配額,請選取 WMA 做音訊轉碼器。語音檔案儲存在.wma 格式會使用其中一個其他音訊轉碼器進行相同電話錄音大約半大小。If you're concerned about users' disk quotas, select WMA as the audio codec. Voice files saved in .wma format are approximately half the size of the same voice recording made using one of the other audio codecs.

    • 操作員分機使用此文字方塊中輸入電話號碼或分機號碼的撥號計劃的運算子。這是與 UM 自動語音應答設定操作員分機不同。不過,您可以將在相同的電話或分機號碼這兩種類型的運算子。Operator extension Use this text box to enter the telephone number or an extension number for the dial plan's operator. This is different than an operator extension that is configured on a UM auto attendant. However, you can put in the same phone or extension number for both types of operators.

      您可以設定此設定,將來電轉接到已設定的自動語音應答、總機、外線電話號碼或分機號碼。You can configure this setting to transfer calls to an auto attendant if one is configured, to a human operator, to external telephone numbers, or to extension numbers.

      當來電者會使用電話鍵盤上按下 [0,或指出"接收"或"運算子,"或超過之前中斷連線的輸入失敗的次數臨界值時,將來電者轉接到您指定在這個電話或分機號碼文字方塊。When a caller who is using the telephone keypad presses 0, or says "reception" or "operator," or the Number of input failures before disconnecting threshold is exceeded, the caller is transferred to the telephone or extension number that you specify in this text box.

      此電話號碼可以組織外部的數字或內部的電話分機號碼。例如,如果 receptionist 或操作員的分機號碼是 81964 與您的組織有只有一個撥號對應表、 輸入 81964。This telephone number can be a number external to the organization or an internal telephone extension number. For example, if the extension number for the receptionist or operator is 81964 and your organization has only one dial plan, enter 81964.

      根據預設,此設定是空白的。如果您未在此文字方塊中輸入數字,將來電轉接至操作員的功能已停用和來電者會很禮貌中斷連線的因為會有無人接聽來電。By default, this setting is blank. If you don't enter a number in this text box, the ability to transfer calls to the operator is disabled and callers are politely disconnected because there's no one to answer the call.

      建議您在此文字方塊填入總機的電話號碼,以便在來電者無法在目錄中找到特定使用者時,可以將他們轉接到總機。We recommend that you populate this text box with a telephone number that transfers callers to an operator if they can't locate a specific user in the directory.

    • 登入失敗之前中斷連線的次數使用此文字方塊中輸入的允許來電者中斷連線之前的循序成功登入嘗試次數。Number of sign-in failures before disconnecting Use this text box to enter the number of sequential unsuccessful logon attempts allowed before a caller is disconnected.

      此設定的值可以是介於 1 到 20。將此值得太低可以讓使用者不耐煩。對於大多數的組織而言,此值應設為預設值是三個嘗試。The value of this setting can be from 1 through 20. Setting this value too low can frustrate users. For most organizations, this value should be set to the default of three attempts.

    • 逾時和重試這些設定套用至 Outlook 語音存取使用者和撥入 UM 自動語音應答的外部來電者。Timeouts and retries These settings apply to Outlook Voice Access users and external callers that dial into a UM auto attendant.

    • 最多通話持續時間 (分鐘) 使用此文字方塊中輸入來電可連接至系統沒有之前結束通話轉接至有效的分機號碼的分鐘數數目上限。對於大多數的組織而言,此值應設為預設值是 30 分鐘。Maximum call duration (minutes) Use this text box to enter the maximum number of minutes that an incoming call can be connected to the system without being transferred to a valid extension number before the call is ended. For most organizations, this value should be set to the default of 30 minutes.

      此設定會套用到所有種類的通話。這包括 Outlook 語音存取來電、 語音通話內部部署組織與語音和傳入傳真呼叫給組織外部。This setting applies to all kinds of calls. This includes incoming Outlook Voice Access calls, voice calls internal to your organization, and voice and incoming fax calls external to your organization.

      此設定的值可以是介於 10%到 120。將此值過低可能會造成來電轉接給會中斷連線之前完成。例如,如果您的組織會收到許多大型傳真訊息,可能要考慮增加此值從預設使接收傳真訊息的所有頁面。The value of this setting can be from 10 through 120. Setting this value too low can cause incoming calls to be disconnected before they are completed. For example, if your organization receives many large fax messages, you may want to consider increasing this value from the default so that all the pages for fax messages are received.

    • 錄製持續時間 (分鐘) 的最大值使用此文字方塊中輸入的每個語音通話時來電者留下語音郵件訊息記錄所允許的分鐘數上限。對於大多數的組織而言,此值應設為預設值是 20 分鐘。Maximum recording duration (minutes) Use this text box to enter the maximum number of minutes allowed for each voice recording when a caller leaves a voice mail message. For most organizations, this value should be set to the default of 20 minutes.

      此設定的值可以是介於 1 到 100。將此值過低可能會造成長語音訊息,會中斷連線之前完成。將此值過高可讓使用者較長的語音訊息儲存在其收件匣。The value of this setting can be from 1 through 100. Setting this value too low can cause long voice messages to be disconnected before they are completed. Setting this value too high lets users save lengthy voice messages in their Inboxes.

      此設定,請務必如果已實作嚴格磁碟配額的使用者。此值必須小於最多通話持續時間 (分鐘) 設定的設定值。This setting is important if you have implemented strict disk quotas for users. This value must be less than the value set for the Maximum call duration (minutes) setting.

    • 錄製閒置逾時時間 (秒) 使用此文字方塊中輸入的系統可讓語音訊息未記錄之前通話結束時的無回應的秒數。對於大多數的組織而言,此值應設為預設值是 5 秒。Recording idle time out (seconds) Use this text box to enter the number of seconds of silence that the system allows when a voice message is being recorded before the call is ended. For most organizations, this value should be set to the default of 5 seconds.

      此設定的值可以是介於 2 到 10。將此值過低可能會造成若要中斷來電者之前完成離開其語音郵件系統。將此值過高允許冗長 silences 語音訊息中。The value of this setting can be from 2 through 10. Setting this value too low can cause the system to disconnect callers before they are finished leaving their voice messages. Setting this value too high allows lengthy silences in voice messages.

    • 中斷連線前的輸入失敗的次數使用這個文字方塊來設定來電者可以輸入不正確] 功能表中選擇之前它們會中斷連線的次數。對於大多數的組織而言,此值應設為預設值是三個嘗試。這是啟用語音功能的 UM 撥號對應表計劃的重要設定。Number of input failures before disconnecting Use this text box to configure the number of times that callers can enter incorrect menu choices before they are disconnected. For most organizations, this value should be set to the default of three attempts. This is an important setting for speech-enabled UM dial plans.

      錯誤資料的範例包括,來電者提出系統中找不到的分機號碼、系統找不到使用者的分機號碼以轉接來電者,或來電者按下無效的功能表選項。Examples of incorrect data include when a caller requests an extension number that isn't found in the system, the system can't locate the user's extension number to transfer the call, or the caller presses a menu option that isn't valid.

      此設定值可以介於 1 到 20。將此值設得太低,可能會貿然地將來電者斷線。The value of this setting can be from 1 through 20. Setting this value too low may prematurely disconnect the caller.

    • 音訊語言使用這個清單來指定 Outlook 語音存取使用者所要使用的預設語言。此設定不會套用至在 UM 自動語音應答的語言設定。您可以設定 Outlook 語音存取設為相同或不同從已在 UM 自動語音應答使用的語言的語言。當使用者撥打電話至與撥號對應表連結的使用者時、 音訊語言是語音記錄運算子會使用的預設語言。來電者聽到的系統提示時會播放的相同語言。在 UM 撥號對應表選擇的語言來讀取電子郵件、 語音信箱和行事曆項目 ;以指出使用者的名稱如果個人問候語尚未被記錄;若要同時使用語音郵件預覽功能 ; 語音訊息與啟用才能正常運作的自動語音辨識 (ASR)。Audio language Use this list to specify the default language to be used by Outlook Voice Access users. This setting doesn't apply to the language setting on a UM auto attendant. You can set the language for Outlook Voice Access to be the same as or different from the language that's used on a UM auto attendant. When a user places a call to a user who is linked with a dial plan, the audio language is the default language that the voice-recorded operator uses. The system prompts that callers hear are played in the same language. The language that is chosen on the UM dial plan is used to read email, voice mail, and calendar items; to say the user's name if a personal greeting hasn't been recorded; to transcribe a voice message using the Voice Mail Preview feature; and to enable Automatic Speech Recognition (ASR) to work correctly.

      在內部部署的新增其他語言可讓 Outlook 語音存取使用非美國英文的語言。例如,如果 Outlook 語音存取使用者撥打中使用 Outlook 語音存取號碼從桌面電話,使用者會氣急敗壞以英文版的預先錄製的操作員的語音。即使相同使用者選取不同的語言,例如法文、 Outlook Web App 中,在美國英文仍讀取功能表。若要能夠聽到的法文預先錄製的運算子功能表使用者的您必須安裝適當的語言套件。For on-premises deployments, adding other languages lets Outlook Voice Access use a language other than U.S. English. For example, if an Outlook Voice Access user calls in using an Outlook Voice Access number from a desk telephone, the user is greeted with a prerecorded operator's voice in English. Even if the same user selects a different language, such as French, in Outlook Web App, the menus are still read in U.S. English. For the user to be able to hear the prerecorded operator menus in French, you must install the appropriate language pack.

      注意

      若是 Exchange Online,所有語言都支援。For Exchange Online, all languages are available.

  8. 撥號規則使用此頁面指定為已啟用 UM 之使用者所撥打的國家/地區及國際電話撥號規則。撥號規則所定義的每個項目決定特定撥號規則群組內的使用者可以進行的通話的類型。使用 [撥號規則] 頁面上設定撥號規則後,您必須設定 UM 撥號對應表、 UM 信箱原則或使用適當的撥號規則的 UM 自動語音應答。設定要使用撥號規則群組之 UM 信箱原則之後,所設定的撥號限制會套用至所有已啟用 UM 的使用者相關聯的 UM 信箱原則。例如,您可以設定不需要與撥號對應表撥接外線存取碼時所撥打國家/地區的電話號碼相關聯之使用者的撥號規則群組。您可以設定下列項目:Dialing rules Use this page to specify dialing rules for in-country/region and international calls placed by UM-enabled users. Each entry defined on the dialing rule determines the types of calls that users within a specific dialing rule group can make. After you use the Dialing rules page to configure dialing rules, you must configure the UM dial plan, a UM mailbox policy, or a UM auto attendant to use the appropriate dialing rule. After you configure the UM mailbox policy to use a dialing rule group, the dialing restrictions configured apply to all UM-enabled users who are associated with the UM mailbox policy. For example, you can configure a dialing rule group that doesn't require users who are associated with the dial plan to dial an outside line access code when they place a call to an in-country/region telephone number. You can configure the following:

    • 國家/地區撥號規則使用此方塊可新增、 移除或編輯 UM 信箱原則所使用的國家/地區的撥號規則群組。若要建立撥號規則,請按一下 [新增圖示。若要編輯現有的撥號規則,請按一下 [編輯圖示。若要移除的撥號規則,請按一下 [移除圖示。當您建立的撥號規則時,將在新的撥號規則] 頁面上新增下列資訊:In-country/region dialing rules Use this box to add, remove, or edit in-country/region dialing rule groups used by UM mailbox policies. To create a dialing rule, click Add Icon. To edit an existing dialing rule, click Edit icon. To remove a dialing rule, click Remove icon. When you create a dialing rule, add the following information on the New dialing rule page:

    • 撥號規則名稱使用此文字方塊中輸入您要建立撥號規則的名稱。您可以使用相同名稱來收集群組中的數個規則並啟用或停用 [撥號授權。名稱可以長達 32 個字元。Dialing rule name Use this text box to enter the name for the dialing rule you are creating. You can use the same name to collect several rules in a group and then enable or disable them under Dialing authorization. The name can be up to 32 characters long.

    • 轉換 (號碼遮罩) 的號碼模式使用此文字方塊中輸入撥號,例如 91425xxxxxxx 前轉換的號碼模式。如果使用者輸入符合此模式的數字,UM 會轉換撥打的號碼將撥打之前撥電話號碼。您只可以輸入數字和萬用字元、"x"。Number pattern to transform (number mask) Use this text box to enter the number pattern to transform before dialing, for example 91425xxxxxxx. If a user enters a number that matches this pattern, UM will transform the number dialed into a dialed number before placing the call. You can only enter numbers and the wildcard character, "x".

    • Dialed 數使用您在轉換 (號碼遮罩) 的號碼模式中設定之號碼模式會比對此文字方塊中輸入您想要的撥號對應表。撥打的號碼用於判斷實際撥號字串傳送給 VoIP 閘道或 IP PBX。此數字可以從取得由整合通訊的撥出電話號碼不同。不過,PBX 或 IP PBX 也可以設定為省略本地通話區碼及可針對編號計劃的私用語音設定。從原始的數字加上符合的數字遮罩撥號規則上的數字取代撥號字串中的任何萬用字元 ( x)。有效的撥號號碼的範例是 9 xxxxxxx。此欄位可以只包含數字和字元_x_。Dialed number Use this text box to enter the number you want to dial that matches the number pattern you set in the Number pattern to transform (number mask). The dialed number is used to determine the actual dial string sent to the VoIP gateway or IP PBX. This number can be different from the number obtained by Unified Messaging for the outgoing call. However, your PBX or IP PBX can also be configured to omit the area code for local calls and can be configured for private voice numbering plans. Any wildcard characters ( x) in the dial string are replaced with the digits from the original number that were matched by the number mask on the dialing rule. An example of a valid dialed number is 9 xxxxxxx. This field can contain only numbers and the character x.

    • 註解使用這個文字方塊來將放在註解或您要新增或修改撥號規則的描述。根據預設,此文字] 方塊是空白的。Comment Use this text box to put in a comment or description for the dialing rule that you're adding or modifying. By default, this text box is blank.

      注意

      如果您要與 Office Communications Server 2007 R2 或 Microsoft Lync Server 整合,可能會發現它不需要設定 [整合通訊中的 [撥號規則或撥號規則群組。Office Communications Server 2007 R2 和 Lync Server 的設計用來執行通話路由和號碼轉譯為組織中的使用者並將也執行這項作業時代表使用者進行的通話。If you are integrating with Office Communications Server 2007 R2 or Microsoft Lync Server, you'll probably find it unnecessary to configure dialing rules or dialing rule groups in Unified Messaging. Office Communications Server 2007 R2 and Lync Server are designed to perform call routing and number translation for users in your organization, and will also do this when the calls are made on behalf of users.

    • 國際規則使用這個文字方塊來新增、 移除或編輯 UM 信箱原則所使用的國際撥號規則群組。International rules Use this text box to add, remove, or edit international dialing rule groups used by UM mailbox policies.

    • 撥號規則名稱使用此文字方塊中輸入您要建立撥號規則的名稱。您可以使用相同名稱來收集群組中的數個規則並啟用或停用 [撥號授權。名稱可以長達 32 個字元。Dialing rule name Use this text box to enter the name for the dialing rule you are creating. You can use the same name to collect several rules in a group and then enable or disable them under Dialing authorization. The name can be up to 32 characters long.

    • 轉換 (號碼遮罩) 的號碼模式使用此文字方塊中輸入撥號,例如 91425xxxxxxx 前轉換的號碼模式。如果使用者輸入符合此模式的數字,UM 會轉換撥打的號碼將撥打之前撥電話號碼。您只可以輸入數字和萬用字元、"x"。Number pattern to transform (number mask) Use this text box to enter the number pattern to transform before dialing, for example 91425xxxxxxx. If a user enters a number that matches this pattern, UM will transform the number dialed into a dialed number before placing the call. You can only enter numbers and the wildcard character, "x".

    • Dialed 數使用您在轉換 (號碼遮罩) 的號碼模式中設定之號碼模式會比對此文字方塊中輸入您想要的撥號對應表。撥打的號碼用於判斷實際撥號字串傳送給 VoIP 閘道或 IP PBX。此數字可以從取得由整合通訊的撥出電話號碼不同。不過,PBX 或 IP PBX 也可以設定為省略本地通話區碼及可針對編號計劃的私用語音設定。從原始的數字加上符合的數字遮罩撥號規則上的數字取代撥號字串中的任何萬用字元 ( x)。有效的撥號號碼的範例是 9 xxxxxxx。此欄位可以只包含數字和字元_x_。Dialed number Use this text box to enter the number you want to dial that matches the number pattern you set in Number pattern to transform (number mask). The dialed number is used to determine the actual dial string sent to the VoIP gateway or IP PBX. This number can be different from the number obtained by Unified Messaging for the outgoing call. However, your PBX or IP PBX can also be configured to omit the area code for local calls and can be configured for private voice numbering plans. Any wildcard characters ( x) in the dial string are replaced with the digits from the original number that were matched by the number mask on the dialing rule. An example of a valid dialed number is 9 xxxxxxx. This field can contain only numbers and the character x.

    • 註解使用這個文字方塊來將放在註解或您要新增或修改撥號規則的描述。根據預設,此文字] 方塊是空白的。Comment Use this text box to put in a comment or description for the dialing rule that you're adding or modifying. By default, this text box is blank.

      注意

      在內部部署如果您要整合與 Office Communications Server 2007 R2 或 Microsoft Lync Server],您將可能發現必要設定中整合通訊撥號規則或撥號規則群組。Office Communications Server 2007 R2 或 Lync Server 的設計用來執行通話路由和號碼轉譯為組織中的使用者,並將也執行這項作業時代表使用者進行的通話。For on-premises deployments, if you are integrating with Office Communications Server 2007 R2 or Microsoft Lync Server, you'll probably find it unnecessary to configure dialing rules or dialing rule groups in Unified Messaging. Office Communications Server 2007 R2 or Lync Server are designed to perform call routing and number translation for users in your organization, and will also do this when the calls are made on behalf of users.

  9. 撥號授權使用此頁面來為來電者撥打 Outlook 語音存取號碼會在 UM 撥號對應表上設定選取撥號規則。您可以限制時未經過驗證的使用者或 Outlook 語音存取使用者呼叫中設定撥號規則群組與撥號限制在撥號對應表上設定 Outlook 語音存取號碼的來電者撥打的電話類型。您可以設定下列項目:Dialing authorization Use this page to select dialing rules for callers who call in to an Outlook Voice Access number configured on a UM dial plan. You can restrict the type of calls placed by callers when an unauthenticated user or an Outlook Voice Access user calls in to an Outlook Voice Access number configured on a dial plan by configuring dialing rule groups and dialing restrictions. You can configure the following:

    • 通話中相同的 UM 撥號對應表選取此核取方塊可讓使用者撥打 Outlook 語音存取號碼設定撥號對應表上放置或轉接通話至屬於相同的撥號計劃中已啟用 UM 的使用者相關聯的分機號碼。根據預設,會啟用此設定。Calls in the same UM dial plan Select this check box to let users who call in to an Outlook Voice Access number configured on a dial plan place or transfer calls to an extension number associated with a UM-enabled user who is within the same dial plan. By default, this setting is enabled.

      當您停用此設定時,使用者撥打 Outlook 語音存取號碼將不能夠放置或將來電轉接至任何未啟用 UM 的其他分機號碼的使用者或已啟用 UM 的使用者相關聯相同撥號對應表。這是因為預設為停用任何擴充的允許電話設定。When you disable this setting, users who call in to the Outlook Voice Access number won't be able to place or transfer calls to any users who aren't UM-enabled, to other extension numbers, or to UM-enabled users who are associated with the same dial plan. This is because the Allow calls to any extension setting is disabled by default.

    • 允許呼叫任何延伸模組當停用此設定時,撥打 Outlook 語音存取號碼撥號對應表上的使用者無法撥打通話未啟用 UM 的使用者或其他不相關聯的已啟用 UM 之使用者的分機號碼。不過,他們可以撥打電話或將電話轉接給已啟用 UM 的使用者相關聯的分機號碼。這是因為預設會啟用在相同的 UM 撥號對應表中的電話設定。根據預設停用任何擴充的允許電話設定。Allow calls to any extension When this setting is disabled, users who call in to an Outlook Voice Access number on the dial plan can't place calls to users who aren't UM-enabled or to other extension numbers not associated with a UM-enabled user. However, they can place a call or transfer a call to extension numbers associated with UM-enabled users. This is because the Calls in the same UM dial plan setting is enabled by default. The Allow calls to any extension setting is disabled by default.

      注意

      若要避免嘗試的詐騙及其他面臨的潛在威脅 UM 環境,請遵循部落格文章中的指引是您 Exchange 整合通訊對電信詐騙受保護吗?To avoid attempted fraud and other potential threats to your UM environment, follow the guidance in the blog post Is your Exchange Unified Messaging protected against telecommunication fraud?

      啟用此設定時,撥打 Outlook 語音存取號碼撥號對應表上設定的使用者可以撥打電話至未啟用 UM 的其他未啟用 UM 功能的使用者相關聯的分機號碼並已啟用 UM 之使用者的使用者。這是因為預設會啟用在相同的 UM 撥號對應表中的電話設定。When this setting is enabled, users who call in to an Outlook Voice Access number configured on the dial plan can place calls to users who aren't UM-enabled, to other extension numbers not associated with a UM-enabled user, and to UM-enabled users. This is because the Calls in the same UM dial plan setting is enabled by default.

      您可以啟用此設定不是所有使用者都已啟用 UM 的環境中。此設定也很有用的當您想要允許使用者撥入撥號對應表呼叫無關的分機號碼上設定 Outlook 語音存取號碼。You can enable this setting in an environment where not all users have been UM-enabled. This setting is also useful when you want to allow users who call in to a Outlook Voice Access number configured on a dial plan to call extension numbers that aren't associated.

    • 已授權的國家/地區的撥號規則群組使用此區段可新增或移除允許的國內/地區撥號規則。根據預設,有 UM 撥號對應表上設定任何國家/地區撥號規則。Authorized in-country/region dialing rule groups Use this section to add or remove allowed in-country/region dialing rules. By default, there are no in-country/region dialing rules configured on UM dial plans.

      國家/地區的撥號規則群組可用來允許或限制內的國家或地區有訂戶存取號碼以撥出的任何使用者可撥打的電話號碼。這有助於避免不必要或未經授權的電話通話和費。In-country/region dialing rule groups are used to allow or restrict the telephone numbers within a country or region that any user who has dialed in to the subscriber access number can dial. This helps prevent unnecessary or unauthorized telephone calls and charges.

      若要新增的國家/地區撥號規則,您必須先建立適當的國家/地區撥號規則上的撥號對應表,並再撥號規則上新增適當的撥號規則項目。撥號對應表上建立所需的撥號規則之後,您必須再將撥號規則新增至撥號對應表上的 [撥號授權] 頁面上的撥號授權的清單。To add in-country/region dialing rules, you must first create the appropriate in-country/region dialing rule on the dial plan, and then add the appropriate dialing rule entries on the dialing rule. After you create the required dialing rules on the dial plan, you must then add the dialing rule to the list of dialing authorizations on the Dialing authorization page on the dial plan.

      國家/地區的撥號規則群組可用來允許或限制存取權的國家或區域內的電話號碼。這會套用至所有使用者都已呼叫 Outlook 語音存取號碼。In-country/region dialing rule groups can be used to allow or restrict access to telephone numbers within a country or region. This is applied to all users who have called in to an Outlook Voice Access number.

    • 授權國際撥號規則群組使用此區段可新增或移除允許國際撥號規則。根據預設,有 UM 撥號對應表上設定任何國際撥號規則。Authorized international dialing rule groups Use this section to add or remove allowed international dialing rules. By default, there are no international dialing rules configured on UM dial plans.

      國際撥號規則可用來允許或限制以外的國家或地區有 Outlook 語音存取號碼以撥出的任何使用者可撥打的電話號碼。這有助於避免不必要或未經授權的電話通話和費。International dialing rules are used to allow or restrict the telephone numbers outside a country or region that any user who has dialed in to the Outlook Voice Access number can dial. This helps prevent unnecessary or unauthorized telephone calls and charges.

      新增國際撥號規則群組,您必須先建立適當的國際撥號規則上的撥號對應表,然後再將適當的撥號規則項目。撥號對應表上建立所需的撥號規則之後,您必須再將撥號規則新增至撥號對應表上的 [撥號授權] 頁面上的撥號授權的清單。To add international dialing rule groups, you must first create the appropriate international dialing rules on the dial plan, and then add the appropriate dialing rule entries. After you create the required dialing rules on the dial plan, you must then add the dialing rule to the list of dialing authorizations on the Dialing authorization page on the dial plan.

      國際撥號規則群組可用來允許或限制存取電話號碼以外的國家或地區。這會套用至所有使用者都已呼叫 Outlook 語音存取號碼。International dialing rule groups can be used to allow or restrict access to telephone numbers outside a country or region. This is applied to all users who have called in to an Outlook Voice Access number.

  10. 傳輸&搜尋使用此頁面上設定 UM 撥號對應表規劃功能。數項功能可設定 UM 撥號對應表上。這些包括轉接通話、 傳送語音訊息與搜尋的使用者。您可以設定下列項目:Transfer & search Use this page to configure the UM dial plan features. Several features can be configured on the UM dial plan. These include transferring calls, sending voice messages, and searching for users. You can configure the following:

    • 若要允許來電者使用這些設定決定如何撥打 Outlook 語音存取號碼的使用者可以連絡的使用者。您可以設定下列項目:Allow callers to Use these settings to determine how users who call in to an Outlook Voice Access number can contact users. You can configure the following:

    • 傳送給使用者選取此核取方塊,讓 Outlook 語音存取使用者可將來電轉接至使用者。根據預設,會啟用此選項。這可讓使用者與使用者在相同的 UM 撥號對應表計劃轉接通話相關聯的撥號對應表。選取此核取方塊之後,您可以設定來電者可搜尋的由選取 [允許來電者會根據名稱或別名的使用者搜尋] 區段中的適當選項此頁面上的使用者群組。Transfer to users Select this check box to enable Outlook Voice Access users to transfer calls to users. By default, this option is enabled. This lets users associated with the dial plan transfer calls to users in the same UM dial plan. After you select this check box, you can set the group of users callers can search for by selecting the appropriate option under the Allow callers to search for users by name or alias section on this page.

    如果您停用此選項,Outlook Voice Access 將不允許將來電者轉接至撥號對應表中的任何使用者。If you disable this option, Outlook Voice Access won't allow callers to be transferred to any users in the dial plan.

    • 留下語音訊息而響鈴使用者的電話選取此核取方塊以啟用來電者在傳送語音訊息給使用者。根據預設,會啟用此選項。這可讓 Outlook 語音存取使用者撥號對應表規劃語音郵件傳送給使用者相關聯位於相同的 UM 撥號對應表。選取此核取方塊之後,您可以設定來電者可搜尋的由選取 [允許來電者會根據名稱或別名的使用者搜尋] 區段中的適當選項此頁面上的使用者群組。Leave voice messages without ringing a user's phone Select this check box to enable callers to send voice messages to users. By default, this option is enabled. This lets Outlook Voice Access users who are associated with the dial plan send voice messages to users in the same UM dial plan. After you select this check box, you can set the group of users callers can search for by selecting the appropriate option under the Allow callers to search for users by name or alias section on this page.

    如果停用此選項,Outlook Voice Access 將不會在系統提示期間邀請來電者傳送語音訊息。If you disable this option, Outlook Voice Access won't invite callers to send a voice message during a system prompt.

    • 允許來電者的使用者名稱或別名來搜尋若要判斷一群的可搜尋的使用者使用這些選項。根據預設,只有撥號計劃中已選取選項。不過,您可以變更使用者的群組。選擇 [從下列選項:Allow callers to search for users by name or alias Use these options to determine a grouping of users that can be searched. By default, the In this dial plan only option is selected. However, you can change the grouping of users. Choose from the following options:

    • 僅限撥號計劃中使用此選項以允許來電者連線至 Outlook 語音存取找出並連絡使用者屬於內之成員的撥號對應表。In this dial plan only Use this option to allow callers who connect to Outlook Voice Access to locate and contact users who are within the dial plan that they are a member of.

    • 在整個組織中若要讓來電者連線至 Outlook 語音存取來找出及連絡人會列在整個組織中的任何人使用此選項。這包括所擁有信箱功能的所有使用者或撥號對應表中所有已啟用 UM 的使用者。In the entire organization Use this option to allow callers who connect to Outlook Voice Access to locate and contact anyone who is listed in the entire organization. This includes all users who are mailbox-enabled or UM-enabled users in all dial plans.

    • 僅在此自動語音應答使用這個清單來允許 Outlook 語音存取使用者連線到 UM 自動語音應答並再可能連接至另一個自動語音應答您已設定。您必須建立此為允許來電者轉接至另一個自動語音應答所指定的自動語音應答。Only on this auto attendant Use this list to allow Outlook Voice Access users to connect to a UM auto attendant and then potentially connect to another auto attendant you have configured. You must create this auto attendant to allow callers to be transferred to another auto attendant that's specified.

    • 僅針對此延伸模組使用此選項可允許 Outlook 語音存取使用者連線至您在此選項的欄位中指定的分機號碼。此欄位可接受數值的數字。在此欄位中所定義的數字數目必須符合撥號對應表相關聯的自動語音應答上設定的數字數目。Only for this extension Use this option to allow Outlook Voice Access users to connect to an extension number that you specify in the field for this option. This field accepts only numeric digits. The number of digits that you define in this field must match the number of digits configured on the dial plan associated with the auto attendant.

    • 包含具有相同名稱的使用者資訊使用此欄位選取撥號對應表有相同或相似名稱的使用者之間的差異。來電者會出現提示時輸入字母或說出特定使用者尋找在組織中的人員的姓名,有時多個名稱比對來電者的輸入。如果有兩個使用者具有相同名稱、 UM 會使用其中一個下列方式將額外的資訊新增至使用者的名稱。例如,如果您選取部門Outlook 語音存取使用者呼叫內的 Outlook 語音存取及使用者搜尋並目錄中有重複或類似的名稱時,來電者將會聽到的使用者名稱與部門例如:Information to include for users with the same name Use this field to select how the dial plan differentiates between users who have the same or similar names. When a caller is prompted to enter letters or say the person's name to find a particular user in the organization, sometimes more than one name matches the caller's input. If there are two users with the same name, UM will use one of the following ways to add additional information to the user's name. For example, if you select Department, when an Outlook Voice Access user calls in to Outlook Voice Access and searches for a user and there are duplicate or similar names in the directory, the caller will hear the user's name and department, for example:

  11. 系統: 「 歡迎使用 Outlook 語音存取。請輸入您的 PIN 並按下井字鍵。 」System: "Welcome to Outlook Voice Access. Please enter your PIN and press the pound key."

  12. 來電者輸入其 PIN 碼,接著按 # 鍵。Caller inputs their PIN followed by the # key.

  13. 系統:"請說的語音信箱、 電子郵件、 行事曆、 個人連絡人、 目錄或個人選項。 」System: "Please say voice mail, email, calendar, personal contacts, directory, or personal options."

  14. 發話者:"目錄"Caller: "Directory"

  15. 搜尋系統:"目錄。請注意,如下列工作系統需要使用電話鍵盤而不是來說。使用鍵盤拼字的您嘗試尋找、 last name 首先,或拼字其電子郵件地址的第一個部分、 按下井字鍵兩次,如果您知道副檔名,按下井字鍵人員姓名。 」System: "Directory search. Please note, for the following tasks the system requires you to use your telephone keypad rather than speaking. Use the keypad to spell the name of the person you're trying to find, last name first, or to spell the first part of their email address, press the pound key twice, if you know the extension, press the pound key."

  16. 來電者使用鍵盤輸入「smithtony」並按下 # 鍵。Caller uses the key pad and inputs "smithtony" and presses the # key.

  17. 系統:"Tony Smith、 參考資料,請按 1。Tony smith、 管理,請按 2。Tony smith、 技術支援,請按 3。 」System: "For Tony Smith, research, press 1. For Tony Smith, administration, press 2. For Tony Smith, technical support, press 3."

  18. 來電者按下鍵盤上的適當按鍵,來電便會轉接至使用者。Caller presses the appropriate key on the keypad and the call is transferred to the user.

    根據預設,所有與此撥號對應表關聯的 UM 自動語音應答會繼承此設定。不過,您可以變更此設定在您建立的每個 UM 自動語音應答。By default, all UM auto attendants associated with this dial plan inherit this setting. However, you can change this setting on each UM auto attendant you create.

    選取下列其中一種方法提供來電者其他資訊,以協助他們找出組織中的正確使用者:Select one of the following methods for providing callers with more information to help them locate the correct user in the organization:

    • 列出相符項目時不提供任何其他資訊。根據預設,會選取此方法。None No additional information is given when matches are listed. By default, this method is selected.

    • 標題語音郵件系統包含每個使用者的職稱時列出相符項目。Title The voice mail system includes each user's title when matches are listed.

    • 部門語音郵件系統包含每個使用者的部門時列出相符項目。Department The voice mail system includes each user's department when matches are listed.

    • 位置語音郵件系統包含每個使用者的位置時所列的相符項目。Location The voice mail system includes each user's location when matches are listed.

    • 提示別名語音信箱系統會提示來電者的使用者的別名。Prompt for alias The voice mail system prompts the caller for the user's alias.

  19. 設定所需的設定之後,按一下 [儲存] 以儲存變更。After you configure the required settings, click Save to save your changes.

使用命令介面來設定 UM 撥號對應表的設定Use the Shell to configure UM dial plan settings

此範例設定名為 MyDialPlan 的 UM 撥號對應表使用 9 作為外線轉接碼。This example configures a UM dial plan named MyDialPlan to use 9 for the outside line access code.

Set-UMDialplan -Identity MyDialPlan -OutsideLineAccessCode 9

這個範例設定名為 MyDialPlan 的 UM 撥號對應表使用歡迎使用問候語。This example configures a UM dial plan named MyDialPlan to use a welcome greeting.

Set-UMDialplan -Identity MyDialPlan -WelcomeGreetingEnabled $true -WelcomeGreetingFilename welcome.wav

這個範例設定名為 MyDialPlan 且具有撥號規則的 UM 撥號對應表。This example configures a UM dial plan named MyDialPlan with dialing rules.

$csv=import-csv "C:\MyInCountryGroups.csv"
Set-UMDialPlan -Identity MyDialPlan -ConfiguredInCountryGroups $csv
Set-UMDialPlan -Identity MyDialPlan -AllowedInCountryGroups "local, long distance"

使用命令介面來檢視 UM 撥號對應表的設定Use the Shell to view UM dial plan settings

此範例會顯示所有 UM 撥號對應表的清單。This example displays a list of all the UM dial plans.

Get-UMDialplan

此範例會顯示名為 MyUMDialPlan 的 UM 撥號對應表上所有設定的格式化清單。This example displays a formatted list of all of the settings on a UM dial plan named MyUMDialPlan.

Get-UMDialplan -Identity MyUMDialPlan | Format-List