啟用電話使用者介面使用的自訂提示錄製Enable custom prompt recording using the telephone user interface

您可使用電話使用者介面 (TUI),以透過命令介面來記錄「整合通訊」(UM) 撥號對應表與自動語音應答的自訂提示和問候語。 若您想要使用 EAC 或命令介面變更自訂問候語或宣告,或是遇到組織因天候惡劣而關閉等緊急情況,這項功能即可派上用場。 變更 UM 自動語音應答的自訂問候語或宣告時,您必須在 UM 自動語音應答連結的撥號對應表上啟用 TUI 提示錄製。You can use the Shell to enable the recording of custom prompts and greetings for Unified Messaging (UM) dial plans and auto attendants using the telephone user interface (TUI). This can be useful when you want to change a custom greeting or announcement by using the EAC or the Shell, or when there's an emergency such as an organization closure because of severe weather. When you're changing a custom greeting or announcement on a UM auto attendant, you must enable TUI prompt recording on the dial plan that the UM auto attendant is linked to.

如需與 UM 自動語音應答相關的其他管理工作,請參閱UM 自動語音應答程序For additional management tasks related to UM auto attendants, see UM auto attendant procedures.

開始之前有哪些須知?What do you need to know before you begin?

  • 預估完成時間:3 分鐘。Estimated time to complete: 3 minutes.

  • 您必須獲得權限才能執行此程序或程序。若您需要哪些權限,請參閱 「 UM 撥號對應表 」 與Unified Messaging Permissions主題中的 「 UM 自動語音應答 」 項目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM dial plans" and "UM auto attendants" entries in the Unified Messaging Permissions topic.

  • 在執行這些程序之前,請確認已建立 UM 撥號對應表。如需詳細步驟,請參閱建立 UM 撥號對應表Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 在執行這些程序之前,請確認已建立 UM 自動語音應答。 如需詳細步驟,請參閱建立 UM 自動語音應答Before you perform these procedures, confirm that a UM auto attendant has been created. For detailed steps, see Create a UM auto attendant.

  • 如需適用於此主題中程序的快速鍵相關資訊,請參閱 Keyboard shortcuts in Exchange 2013For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

有問題嗎?在 Exchange 論壇中尋求協助。 論壇的網址為:Exchange ServerExchange OnlineExchange Online Protection。.Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

您要執行的工作What do you want to do?

使用命令介面錄製使用 TUI 的自訂提示或問候語Use the Shell to enable a custom prompt or greeting recording using the TUI

若要透過電話使用者介面 (TUI) 錄製自訂提示與問候語,請遵循下列步驟:To record custom prompts and greetings by using the telephone user interface (TUI), follow these steps:

  1. 建立無法以互動方式登入的網域使用者帳戶。Create a domain user account that cannot log on interactively.

  2. 將 Exchange 組織系統管理員角色委派給網域使用者帳戶。Delegate the Exchange Organization Administrator role to the domain user account.

  3. 建立網域使用者的信箱。Create a mailbox for the domain user.

  4. 為網域使用者信箱啟用整合通訊。Enable the domain user's mailbox for Unified Messaging.

    重要

    請只讓管理提示與問候語的系統管理員存取使用者帳戶的分機號碼與 PIN。 此使用者帳戶僅適用於透過電話來管理提示。Allow only those administrators who are managing prompts and greetings access to the extension number and PIN for the user account. Use this user account only for managing prompts over the telephone.

  5. 建立並儲存 .wav 或 .wma 檔案,以供 UM 撥號對應表或自動語音應答的自訂問候語使用。Create and save a .wav or .wma file to use for a custom greeting for the UM dial plan or auto attendant.

    注意

    MP3 檔案無法作為自訂提示使用。MP3 files can't be used for custom prompts.

  6. 透過 EAC 或命令介面,以設定要使用自訂歡迎使用問候語的撥號對應表,或是設定要使用上班時間或非上班時間問候語的自動語音應答。 如需設定撥號對應表的詳細資訊,請參閱啟用 Outlook 語音存取使用者的自訂的問候語。 如需設定自動語音應答的詳細資訊,請參閱啟用自訂的上班時間問候語啟用自訂非上班時間問候語Use the EAC or the Shell to configure the dial plan to use the custom welcome greeting or configure the auto attendant to use the business or non-business hours greeting. For details about configuring a dial plan, see Enable a customized greeting for Outlook Voice Access users. For details about configuring an auto attendant, see Enable a customized business hours greeting or Enable a customized non-business hours greeting.

  7. 執行下列指令程式:Run the following cmdlet:

    Set-UMDialPlan -identity MyUMDialPlan -TUIPromptEditingEnabled $true
    

注意

您必須登入錄製提示時設定的信箱,才能啟用自訂提示或問候語錄製功能。 錄製新的提示或問候語後,您必須先登出然後再重新登入,才能在使用 TUI 時聽見新的提示或問候語。Before you can enable the recording of a custom prompt or greeting, you must sign in to the mailbox that's set up for recording prompts. After you record the new prompt or greeting, you must sign out and then sign back in before you can hear the new prompt or greeting when you use the TUI.

在 UM 自動語音應答上執行 TUI 提示錄製Perform TUI prompt recording on a UM auto attendant

  1. 確認已將自動語音應答連結至您為 TUI 提示錄製啟用的撥號對應表。Verify that the auto attendant is linked to the dial plan that you've enabled for TUI prompt recording.

  2. 撥打 UM 自動語音應答上所設定的電話號碼。Call a phone number that's been configured on the UM auto attendant.

  3. 聽到自動語音應答播放非上班時間或上班時間問候語時,按下井字鍵 (#),然後再按下米字鍵 (*)。While the non-business or business hours greeting for the auto attendant is being played, press the pound key (#), and then press the star key (*).

  4. 系統會提示您輸入使用者分機號碼。 輸入具有 UM 功能之使用者的分機號碼,此使用者必須具有執行 TUI 提示錄製的權限。You'll be prompted to enter the extension number for the user. Enter the extension number of the UM-enabled user who has permission to perform TUI prompt recording.

  5. 系統會提示您輸入 PIN 碼。請輸入使用者PIN 碼。You'll be prompted for a PIN. Enter the user's PIN.

  6. 遵循系統提示,編輯或更新自動語音應答的問候語或資訊性宣告。Follow the system prompts to edit or update the greeting or informational announcement for the auto attendant.

在 UM 撥號對應表上執行 TUI 提示錄製Perform TUI prompt recording on a UM dial plan

  1. 撥打您用來登入「Outlook 語音存取」的「Outlook 語音存取」號碼。Call an Outlook Voice Access number you use to sign in to Outlook Voice Access.

  2. 聽到撥號對應表的歡迎使用問候語時,按下井字鍵 (#),然後再按下米字鍵 (*)。While the welcome greeting for the dial plan is being played, press the pound key (#), and then press the star key (*).

  3. 如果您是從具有 UM 功能之使用者所用的電話號碼撥打,系統會提示您輸入 PIN 碼。 不要輸入 PIN 碼,請改按 (*) 鍵。 系統會提示您輸入分機號碼。 輸入具有 UM 功能之使用者的分機號碼,此使用者必須具有執行 TUI 提示錄製的權限。If you're calling from a phone that's used by a UM-enabled user, you'll be prompted for a PIN. Instead of entering the PIN, press the star key (*). You'll be prompted for an extension number. Enter the extension number of the UM-enabled user who has permission to perform TUI prompt recording.

  4. 如果您是從不是具有 UM 功能的使用者所使用的電話號碼撥打,系統會自動提示您輸入分機號碼。 輸入具有 UM 功能之使用者的分機號碼,此使用者必須具有執行 TUI 提示錄製的權限。If you're calling from a phone that's not used by a UM-enabled user, you'll automatically be prompted for an extension number. Enter the extension number of the UM-enabled user who has permission to perform TUI prompt recording.

  5. 系統會提示您輸入 PIN 碼。請輸入使用者PIN 碼。You'll be prompted for a PIN. Enter the user's PIN.

  6. 遵循系統提示,編輯或更新撥號對應表的歡迎使用問候語或資訊性宣告。Follow the system prompts to edit or update the welcome greeting for the dial plan or the informational announcement.