語音信箱問候語、 宣告、 功能表及提示的 Exchange OnlineVoice mail greetings, announcements, menus, and prompts in Exchange Online

當您安裝整合通訊 (UM) 時,會安裝一組通用預設的音訊檔用於語音郵件系統和功能表提示問候語,且資訊的宣告。雖然您可以建立完全運作 UM 自動語音應答或撥號對應表計劃使用預設音訊提示,這些提示是太泛用來做為可接受的公用介面的許多公司。本主題討論系統和功能表提示、 問候語,並參考 UM 撥號對應表和自動語音應答及如何它們用來電者存取語音信箱系統時所使用的宣告。When you install Unified Messaging (UM), a common set of default audio files used for the voice mail system and for menu prompts, greetings, and informational announcements is installed. Although you can create a fully functional UM auto attendant or dial plan that uses only the default audio prompts, these prompts are too generic to serve as an acceptable public interface for many companies. This topic discusses the system and menu prompts, greetings, and informational announcements that are used by UM dial plans and auto attendants and how they're used when callers access the voice mail system.

音訊提示及問候語的概觀Overview of audio prompts and greetings

這些系統音訊檔或提示應該永遠不會被取代。不過,UM 可讓您自訂 UM 撥號對應表計劃和自動語音應答歡迎使用問候語、 主功能表提示和資訊性的宣告。These system audio files or prompts should never be replaced. However, UM enables you to customize UM dial plan and auto attendant welcome greetings, main menu prompts, and informational announcements.

下表摘要概述 UM 撥號對應表所使用的提示和問候語。The following table summarizes the prompts and greetings used with UM dial plans.

UM 撥號對應表的音訊提示Audio prompts for UM dial plans

提示及問候語Prompts and greetings 描述Description
系統提示System prompts
不得修改。Must not be modified.
歡迎使用問候語Welcome greeting
預設歡迎使用問候語會播放預設的系統提示字元。不過,您可以使用您所建立的自訂的問候語檔案。The default welcome greeting is a system prompt that is played by default. However, you can use a customized greeting file that you create.
資訊性宣告Informational announcement
根據預設,會停用資訊的宣告。如果您啟用資訊的宣告,您必須指定的自訂的問候語檔案。By default, informational announcements are disabled. If you enable an informational announcement, you must specify a customized greeting file.

下表摘要說明 UM 自動語音應答所使用的提示和問候語。The following table summarizes the prompts and greetings used with UM auto attendants.

UM 自動語音應答的音訊提示Audio prompts for UM auto attendants

提示及問候語Prompts and greetings 描述Description
系統提示System prompts
不得修改。Must not be modified.
上班時間功能表提示Business hours menu prompts
根據預設,會啟用上班時間功能表提示及播放系統提示。不過,您可以使用您所建立的自訂的問候語檔案。By default, business hours menu prompts are enabled and a system prompt is played. However, you can use a customized greeting file that you create.
非上班時間功能表提示Non-business hours menu prompts
根據預設,會啟用非上班時間功能表提示及播放系統提示。不過,您可以使用您所建立的自訂的問候語檔案。By default, non-business hours menu prompts are enabled and a system prompt is played. However, you can use a customized greeting file that you create.
上班時間問候語Business hours greeting
根據預設,會播放營業時間問候語已啟用與系統提示。不過,您可以使用您所建立的自訂的問候語檔案。這也稱為是歡迎使用問候語。By default, a business hours greeting is enabled and a system prompt is played. However, you can use a customized greeting file that you create. This is also known as a welcome greeting.
非上班時間問候語Non-business hours greeting
根據預設,非上班時間問候語已啟用,且在播放系統提示。不過,您可以使用您所建立的自訂的問候語檔案。這也稱為是歡迎使用問候語。By default, a non-business hours greeting is enabled and a system prompt is played. However, you can use a customized greeting file that you create. This is also known as a welcome greeting.
資訊性宣告Informational announcement
根據預設,會停用資訊的宣告。如果您啟用資訊的宣告,您必須指定的自訂的問候語檔案。By default, informational announcements are disabled. If you enable an informational announcement, you must specify a customized greeting file.

系統提示System prompts

整合的通訊會使用一組預設音訊提示 Outlook 語音存取、 撥號對應表和自動語音應答。上百個每種語言的系統提示可用。整合的通訊呼叫者播放這些系統提示的音訊檔案存取語音信箱系統時。以下是這些系統提示的一些範例:Unified Messaging uses a set of default audio prompts for Outlook Voice Access, dial plans, and auto attendants. Hundreds of system prompts for each language are available. Unified Messaging plays the audio files for these system prompts to callers when they access the voice mail system. The following are some examples of these system prompts:

  • 「請輸入您的 PIN 碼。」"Please enter your PIN."

  • 「如要存取信箱,請輸入分機。」"To access your mailbox, enter your extension."

  • 「如要連絡某個人員,請按井字鍵。」"To contact someone, press the # key."

  • "請拼出您要呼叫之人員的名稱,從姓氏開始。」"Spell the name of the person you are calling, last name first."

  • 「如要連絡特定人員,請告訴我他們的名字。」"To reach a specific person, just tell me the name."

警告

不支援修改任何 UM 系統提示。Modifying any UM system prompts isn't supported.

UM 撥號對應表問候語和宣告UM dial plan greetings and announcements

建立 UM 撥號對應表之後,您可以選擇使用音訊檔的預設系統提示] 或 [以建立可與 UM 撥號對應表的自訂音訊檔案。After you create a UM dial plan, you have the option to use the audio files for the default system prompts or to create customized audio files that can be used with UM dial plans.

UM 撥號對應表必須歡迎使用問候語和您可以修改選擇性資訊性宣告。當 Outlook 語音存取使用者或另一個來電者撥打 Outlook 語音存取號碼使用歡迎使用問候語。來電者聽到歡迎使用問候語的預設值表示,"歡迎,您會連線到 Microsoft Exchange。 」您可能會想要變更此預設問候語,並提供替代的歡迎使用問候語特定為您的公司,例如 「 歡迎使用至 Outlook 語音存取的 Woodgrove Bank。 」如果您在自訂此問候語,您可以記錄的自訂的問候語並將其儲存為.wav 檔案,並接著您可以設定要使用此自訂的問候語撥號。UM dial plans have a welcome greeting and an optional informational announcement you can modify. The welcome greeting is used when an Outlook Voice Access user or another caller calls an Outlook Voice Access number. The callers hear a default welcome greeting that says, "Welcome, you are connected to Microsoft Exchange." You might want to change this default greeting and provide an alternative welcome greeting specific to your company, for example, "Welcome to Outlook Voice Access for Woodgrove Bank." If you customize this greeting, you can record the customized greeting and save it as a .wav file, and then you can configure the dial plan to use this customized greeting.

整合的通訊可讓參考宣告来遵循的歡迎使用問候語。根據預設,沒有任何已設定的資訊性宣告。不過,您可能會想要提供一個來電者。您可以使用資訊性宣告變更高於歡迎使用問候語的一般宣告或公司規範遵守原則所需的宣告。當很重要聽到整個資訊性宣告,您就可以設定為不斷。這可防止來電者按下某個按鍵或來說命令插斷並停止資訊的宣告。Unified Messaging allows for an informational announcement to follow the welcome greeting. By default, there is no informational announcement configured. However, you may want to provide one for callers. You can use the informational announcement for general announcements that change more often than the welcome greeting or for announcements required by corporate compliance policies. When it's important that the whole informational announcement is heard, you can configure it to be uninterruptible. This prevents a caller from pressing a key or speaking a command to interrupt and stop the informational announcement.

下表描述 UM 撥號對應表問候語及語音總機。The following table describes the UM dial plan greetings and informational announcements.

UM 撥號對應表問候語和資訊性宣告UM dial plan greetings and informational announcements

問候語Greeting 預設範例Default example 自訂的範例Customized example
歡迎使用問候語Welcome greeting
「 歡迎使用,您已連線至 Microsoft Exchange。 」"Welcome, you are connected to Microsoft Exchange."
「 歡迎使用 Woodgrove Bank 的 Outlook 語音存取 」。"Welcome to Outlook Voice Access for Woodgrove Bank."
資訊性宣告Informational announcement
依預設,不會設定資訊性宣告。By default, an informational announcement isn't configured.
「藉由使用此系統,表示您同意在您存取此系統時遵循所有公司原則。」"By using this system you agree to adhere to all corporate policies when you are accessing this system."

如果您自訂設定問候語及宣告,請確定已設定在 [UM 撥號對應表的語言設定計劃已相同語言的自訂提示您所建立。如果不是,來電可能會聽到訊息或一種語言的問候語及其他訊息或不同語言的問候語。When you are customizing and configuring greetings and announcements, make sure the language setting configured on the UM dial plan is the same as the language of the custom prompts you create. If not, a caller may hear a message or greeting in one language and another message or greeting in a different language.

UM 自動語音應答問候語、宣告及功能表提示UM auto attendant greetings, announcements, and menu prompts

為與 UM 撥號對應表、 UM 自動語音應答具有歡迎使用問候語、 選用的資訊性宣告,以及選用的自訂功能表提示。您可以設定營業時間和非上班時間歡迎使用問候語和功能表提示的不同版本。您可以修改成效。As with UM dial plans, UM auto attendants have a welcome greeting, an optional informational announcement, and an optional custom menu prompt. You can configure different versions of the welcome greeting and menu prompt for business hours and non-business hours. You can modify all of them.

歡迎使用問候語會最先來電者聽到 UM 自動語音應答接聽電話的時間。根據預設,這表示,「 歡迎使用 Microsoft Exchange 自動語音應答。 」音訊檔播放通話是 UM 自動語音應答的預設系統提示。不過,您可能會想要提供另一種替代問候語專屬於您的公司,例如 「 感謝您呼叫 Woodgrove Bank。 」若要自訂此歡迎使用問候語,記錄的自訂的問候語及將它儲存為.wav 檔案,然後設定使用此自訂的問候語的自動語音應答。當使用歡迎使用問候語,您也可以自訂功能表提示。The welcome greeting is the first thing a caller hears when a UM auto attendant answers the call. By default, this says, "Welcome to the Microsoft Exchange auto attendant." The audio file that is played for the call is the default system prompt for the UM auto attendant. However, you may want to provide an alternative greeting specific to your company, for example, "Thank you for calling Woodgrove Bank." To customize this welcome greeting, record the customized greeting and save it as a .wav file, and then configure the auto attendant to use this customized greeting. As with the welcome greetings, you can also customize the menu prompts.

整合的通訊也可讓遵循營業時間問候語或非營業時間問候語資訊性宣告。根據預設,沒有參考宣告的設定,但是您可能會想要提供給來電者的其中一個。資訊性宣告可以聲明公司的上班時間,例如"我們的營業時間是 8:00 A.M.到 5:00 P.M.、 星期一到星期五、 以及上午 8:30 到 1:00 下午在星期六"。資訊性宣告也可以提供所需的規範與公司原則的資訊,例如"來電可能會監視訓練用途。 」當很重要聽到整個資訊性宣告,您就可以設定為不斷。這可防止來電者按下某個按鍵或來說命令插斷並停止資訊的宣告。Unified Messaging also allows for an informational announcement to follow a business hours greeting or a non-business hour greeting. By default, no informational announcement is configured, but you may want to provide one to callers. The informational announcement can announce your company's business hours, for example, "Our business hours are 8:00 A.M. to 5:00 P.M., Monday through Friday, and 8:30 A.M. to 1:00 P.M. on Saturday." The informational announcement can also provide information required for compliance with corporate policies, for example, "Calls may be monitored for training purposes." When it's important that the whole informational announcement is heard, you can configure it to be uninterruptible. This prevents the caller from pressing a key or speaking a command to interrupt and stop the informational announcement.

下表描述 UM 自動語音應答問候語及語音總機。The following table describes the UM auto attendant greetings and informational announcements.

UM 自動語音應答問候語、語音總機及功能表提示UM auto attendant greetings, informational announcement, and menu prompts

問候語Greeting 預設範例Default example 自訂的範例Customized example
上班時間問候語Business hours greeting
「 歡迎使用 Microsoft Exchange 自動語音應答 」。"Welcome to the Microsoft Exchange auto attendant."
「謝謝您致電 Woodgrove Bank。」"Thank you for calling Woodgrove Bank."
非上班時間問候語Non-business hours greeting
除非您設定的自動語音應答的上班時間播放沒有預設非上班時間問候語。不過,上班時間問候語來電者播放一天的所有時段。No default non-business hours greeting is played until you configure the business hours for the auto attendant. However, the business hours greeting is played for callers during all times of the day.
"的營業時間之後已達到 Woodgrove Bank。我們的營業時間是從上午 8:00 到 5:00 P.M.、 星期一到星期五。 」"You have reached Woodgrove Bank after business hours. Our business hours are from 8:00 A.M. until 5:00 P.M., Monday through Friday."
資訊性宣告Informational announcement
依預設,不會設定語音總機。By default, informational announcements aren't configured.
「為了公司訓練目的,我們可能會監聽您的來電。」"Calls may be monitored for training purposes."
工作作業時數主功能表提示Business hours main menu prompt
除非您在自動語音應答上設定按鍵對應,否則不會播放預設上班時間主功能表提示。No default business hours main menu prompt will be played until you configure key mappings on the auto attendant.
「若為技術支援方面,請按或說 1。若為公司辦公室或行政部門,請按或說 2。若為業務方面,請按或說 3。」"For technical support, press or say 1. For corporate offices and administration, press or say 2. For sales, press or say 3."
非上班時間主功能表提示Non-business hours main menu prompt
除非您在自動語音應答上設定按鍵對應及上班時間排程,否則不會播放預設非上班時間主功能表提示。No default non-business hours main menu prompt will be played until you configure key mappings and the business hours schedule on the auto attendant.
「 您的來電是對我們很重要。不過,您已達到 Woodgrove Bank 營業時間之後。如果您想要留下訊息,請按或說 1,and 我們將會傳回您的來電盡"。"Your call is very important to us. However, you have reached Woodgrove Bank after business hours. If you want to leave a message, please press or say 1, and we will return your call as soon as possible."

UM 撥號對應表,請務必上設定的語言設定 UM 自動語音應答會為您建立及設定為相同的 UM 語言的自訂問候語的語言相同撥號對應表。如果不是,來電可能會聽到訊息或一種語言的問候語及其他訊息或不同語言的問候語。As with UM dial plans, make sure the language setting configured on the UM auto attendant is the same as the language of the custom greetings you create and is set to the same language as the UM dial plan. If not, a caller may hear a message or greeting in one language and another message or greeting in a different language.

自訂問候語、宣告、功能表提示和導覽功能表Customizing greetings, announcements, and menu prompts, and navigation menus

根據預設,當您建立 UM 自動語音應答,業務與非上班時間問候語提示未設定或與沒有按鍵對應所定義的商務或非上班時間主功能表提示。若要正確設定的自動語音應答自訂的問候語及提示,您必須:By default, when you create a UM auto attendant, the business and non-business hours greetings or prompts aren't configured and no key mappings are defined for business or non-business hours main menu prompts. To correctly configure customized greetings and prompts for an auto attendant, you must:

  • 在 [上班時間]**** 頁面設定上班與非上班時間。Configure business and non-business hours on the Business hours page.

  • 建立將用於上班和非上班時間之歡迎使用問候語的問候語音訊 (.wav 或 .wma) 檔案。Create the greeting audio (.wav or .wma) files that will be used for the business and non-business hours welcome greetings.

  • [問候語] 頁面上設定上班與非上班時間歡迎使用問候語。Configure the business and non-business hours welcome greetings on the Greetings page.

  • 建立將用於上班與非上班時間之主功能表提示問候語的問候語檔案。Create the greeting files that will be used for the business and non-business hours main menu prompt greetings.

  • [問候語] 頁面上設定上班與非上班時間的主功能表提示問候語。Configure the business and non-business hours main menu prompt greetings on the Greetings page.

  • [功能表導覽] 頁面上,啟用及設定上班與非上班時間功能表導覽。Enable and configure the business and non-business hours menu navigation on the Menu navigation page.