檢閱您組織中的語音信箱通話Review the voice mail calls in your organization

您可以使用通話統計資料報告檢視類型與組織中的 Exchange 伺服器所處理的傳入呼叫的狀態資訊。「 報告 」 提供有關轉寄給或您的組織發出由整合通訊 (UM) 呼叫統計資訊。您可以使用這項資訊來追蹤容量規劃中的使用情況、 監視及疑難排解的可用性和音訊品質 UM,並疑難排解通話失敗。You can use the Call Statistics report to view information about the type and status of incoming calls handled by the Exchange servers in your organization. The report provides statistical information about the calls forwarded to or placed by Unified Messaging (UM) for your organization. You can use this information to track usage for capacity planning, monitor and troubleshoot the availability and audio quality of UM, and to troubleshoot failed calls.

本主題回答這些問題:This topic answers these questions:

如需與 UM 報告相關的其他工作,請參閱 UM 報告程序For additional tasks related to UM reporting, see UM reports procedures.

如何取得 UM 的呼叫統計資料?How do I get call statistics for UM?

  1. 在 Exchange 系統管理中心 (EAC) 中,按一下 [整合通訊] > [更多選項]更多選項圖示 > [呼叫統計資料]In the Exchange admin center (EAC), click Unified messaging > More optionsMore Options Icon > Call statistics.

  2. 選擇您想要包含在報表中的資訊。報表會自動更新當您選取任何下列選項:Choose the information you want to include in the report. The report automatically updates as you select any of the following options:

    • 顯示:選擇要檢視的呼叫統計資料類型:Show Choose what type of call statistics to view:

    • 每日 (90 天):選取 [每日] 可查看過去 90 天所有通話的詳細資料。Daily (90 days) Select Daily to see details for all calls in the past 90 days.

    • 每月 (12 個月):選取 [每月] 可查看過去 12 個月的每月通話摘要。Monthly (12 months) Select Monthly to see a summary of calls by month for the last 12 months.

    • 全部:選取 [全部] 可查看自從 UM 開始處理通話以來所收到之所有通話的結合統計資料。All Select All to see the combined statistics for all calls received since UM started handling calls.

    • UM 撥號對應表:如果您想要將報告中的資料限制為僅限特定 UM 撥號對應表中的通話,請選取該撥號對應表。UM dial plan If you want to limit the data in the report to only calls in a specific UM dial plan, select that dial plan.

    • UM IP 閘道器如果您想要限制只在特定的 UM IP 閘道呼叫報表中的資料,請選取該閘道。如果您先選取 UM 撥號對應表,只選取 UM 撥號對應表相關聯的 UM IP 閘道都可在清單中。UM IP gateway If you want to limit the data in the report to only calls in a specific UM IP gateway, select that gateway. If you select a UM dial plan first, only the UM IP gateways associated with the selected UM dial plan are available in the list.

  3. 若要取得音訊品質的更多詳細報告中的列,選取的資料列,按一下 [音訊品質詳細資料。如需如何轉譯音訊品質的詳細資訊,請參閱呼叫您的組織內的調查語音的音訊品質To get more details about the audio quality for a row in the report, select the row and click Audio Quality Details. For more information about how to interpret audio quality, see Investigate the audio quality of voice calls in your organization.

  4. 若要將報告複製至剪貼簿,請按一下 [複製]*To copy the report to the Clipboard, click *Copy.

  5. 若為「每日」報告,您可以將特定日期的詳細資料匯出至 .csv 檔案。For Daily reports, you can export the details for a specific day to a .csv file.

  6. 選取日期,然後按一下 [匯出日期]*Select the day and click *Export day.

  7. 在 [檔案下載]**** 確認方塊中,按一下 [開啟]**** 或 [儲存]*In the *File Download confirmation box, click Open or Save.

    匯出的檔案會命名為 um_cdr_ -YYYY-MM-DD.csv、 -YYYY-MM-DD_所在年、 月和日上次執行報表。如需詳細資訊,請參閱Interpret 語音信箱通話記錄The exported file will be named um_cdr YYYY-MM-DD.csv, where YYYY-MM-DD is the year, month, and day the report was run. For more information, see Interpret voice mail call records.

    注意

    在報告頁面上,您可以下載 Microsoft Excel 範本,用於匯入特定日期的 .csv 檔案。On the report page, you can download a Microsoft Excel template that you can use to import the .csv file for a specific day.

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如何解譯 UM 呼叫統計資料?How do I interpret UM call statistics?

「UM 呼叫統計資料」報告包含下列資訊:The UM Call Statistics report includes the following information:

  • 日期UTC 通話資料的日期。日期格式取決於您所選擇的報告和地區設定的類型。您可以選擇下列選項:DATE The UTC date for the call data. The date format depends on the type of report you've chosen and your locale settings. You can choose from the following options:

    • ---:顯示所有通話。--- All calls are shown.

    • MMM/YY通話的月份。例如,Jan/13。MMM/YY The month of the calls. For example, Jan/13.

    • MM/DD/YY呼叫的日期。例如 6/23/13。MM/DD/YY The day of the calls. For example, 6/23/13.

  • 總數:在該日期中,選取之 UM 撥號對應表或 UM IP 閘道的通話總數。TOTAL The total number of calls for the selected UM dial plan or UM IP gateway for that date.

  • 語音訊息:由 UM 代表使用者接聽,而且來電者有留下語音訊息之來電所佔的百分比。VOICE MESSAGE The percentage of incoming calls answered by UM on behalf of users in which callers left a voice message.

  • 未接:由 UM 代表使用者接聽,而來電者未留下語音訊息以致產生未接來電通知之來電所佔的百分比。MISSED The percentage of incoming calls answered by UM on behalf of users in which callers didn't leave a voice message, resulting in a missed call notification.

  • Outlook 語音存取:由使用者登入 UM (而且已驗證) 以存取電子郵件、行事曆和語音訊息之來電所佔的百分比。OUTLOOK VOICE ACCESS The percentage of incoming calls where users signed in to UM (and were authenticated) to access their email messages, calendars, and voice messages.

  • 外寄已由發出或轉接 UM 代表已驗證或未經過驗證的使用者的通話百分比。此統計資料包含尋找我、 在電話上播放和電話問候語通話類型上播放。OUTGOING The percentage of calls that were placed or transferred by UM on behalf of authenticated or unauthenticated users. This statistic includes Find Me, Play on Phone, and Play on Phone Greetings call types.

  • 自動語音應答:由 UM 自動語音應答接聽之來電所佔的百分比。AUTO ATTENDANT The percentage of incoming calls that were answered by UM auto attendants.

  • 傳真:由重新導向至傳真協力程式之來電所佔的百分比。FAX The percentage of incoming calls that were redirected to a fax partner.

  • 其他任何其他連入或放置呼叫執行不屬於任何上述類別中的百分比。這些電話包括撥打 Outlook 語音存取號碼使用者未登入與未經過驗證的位置。OTHER The percentage of any other incoming or placed calls that do not fall in any of the above categories. These calls include calls made to Outlook Voice Access numbers where the users didn't sign in and weren't authenticated.

  • 失敗或已拒絕失敗或拒絕由 UM 的通話百分比。請注意通話失敗不被計算兩次。例如,如果 Outlook 語音存取呼叫失敗,其是只計算失敗通話,以及不為 Outlook 語音存取通話。FAILED OR REJECTED The percentage of calls that either failed or were rejected by UM. Note that failed calls aren't counted twice. For example, if a call to Outlook Voice Access fails, it is only counted as a Failed call, and not also as an Outlook Voice Access call.

  • 音訊品質:組織在選取時段內整體音訊品質的圖形表示。AUDIO QUALITY A graphical representation of the overall audio quality for the selected period of time for the organization.

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相關資訊For more information

調查組織中的語音通話的音訊品質Investigate the audio quality of voice calls in your organization

解譯語音信箱通話記錄Interpret voice mail call records