允許使用者撥Allow users to make calls

撥出是程序的使用者撥打 Outlook 語音存取號碼相關法律以及使用 UM 撥號對應表或將電話轉接給內部或外部的電話號碼。整合的通訊使用許多 outdialing 設定撥號對應表之使用者的通話。若要設定撥出,您必須設定撥號規則撥號規則群組及撥號授權在整合通訊 (UM) 撥號對應表和授權 [撥出在 UM 撥號對應表、 UM 信箱原則和自動語音應答。您也可以設定 UM 撥號對應表有撥號或存取碼,國際電話首碼,和國家/地區或國際號碼格式,可讓您在組織中撥出的控制項。本主題討論撥號規則、 撥號規則群組及撥號授權和授權的使用方式和控制撥出您的組織。Outdialing is the process by which users call in to a UM dial plan using an Outlook Voice Access number and place or transfer a call to an internal or external telephone number. Unified Messaging uses many outdialing settings to dial calls for users. To configure outdialing, you must configure dialing rules, dialing rule groups, and dialing authorizations on Unified Messaging (UM) dial plans and then authorize outdialing on UM dial plans, UM mailbox policies, and auto attendants. You can also configure UM dial plans to have dialing or access codes, a national number prefix, and in-country/region or international number formats that enable you to control outdialing in your organization. This topic discusses dialing rules, dialing rule groups, and dialing authorizations and how they are used to authorize and control outdialing for your organization.

概觀Overview

撥出會在下列情況發生:Outdialing happens when:

  • 撥打外部電話號碼。A call is placed to an external telephone number.

  • 來電轉接至自動語音應答。A call is transferred to an auto attendant.

  • 來電轉接至貴組織中的使用者。A call is transferred to a user in your organization.

  • 已啟用 UM 的使用者使用 [在電話上播放] 功能。A UM-enabled user uses the Play on Phone feature.

若要撥出能夠正確運作,必須正確地進行下列設定:For outdialing to work correctly, the following settings must be configured correctly:

  • 撥號規則 撥號規則會定義已啟用 UM 的使用者所撥打的號碼,以及專用交換機 (PBX) 或 IP PBX 將撥打的號碼。Dialing rules Dialing rules define the number that is dialed by the UM-enabled user and the number that will be dialed by the Private Branch eXchange (PBX) or IP PBX.

  • 撥號規則群組 撥號規則群組會決定撥號群組中的使用者所能撥打的電話類型。Dialing rule groups Dialing rule groups determine the types of calls that users within a dialing group can make.

  • 撥號授權 撥號授權會決定要套用的限制,以防止為使用者帶來不必要的電話費,或防止使用者撥打長途電話。Dialing authorizations Dialing authorizations determine the restrictions that will be applied to prevent users from incurring unnecessary telephone charges or from dialing long-distance calls.

若要為撥入到撥號對應表或撥入到自動語音應答的使用者啟用撥出功能,您必須:To enable outdialing for users who call in to a dial plan or an auto attendant, you must:

  • 確定與撥號對應表連結的 UM IP 閘道所代表的 VoIP 閘道將允許撥出電話。Make sure the VoIP gateways represented by a UM IP gateway that is linked with a dial plan will allow outgoing calls.

  • 在 UM 撥號對應表上建立撥號規則,以建立撥號規則群組。Create dialing rule groups by creating dialing rules on the UM dial plan.

  • 在與撥號對應表 (與 UM IP 閘道相同) 相關聯的 UM 撥號對應表、UM 信箱原則或自動語音應答上,為國內/地區和國際撥號規則群組新增撥號授權。Add dialing authorizations for in-country/region and international dialing rule groups on the UM dial plan, UM mailbox policy, or auto attendant associated with the same dial plan as the UM IP gateway.

使用者類型Types of users

兩種類型的使用者可以使用整合通訊中的 outdialing 功能: 驗證且未經驗證的認證。撥入 UM 自動語音應答的所有使用者都皆未經過驗證。當使用者撥打 Outlook 語音存取號碼時,他們正在視為未驗證因為它們尚未提供其分機號碼和 PIN 和登入他們的信箱。使用者被驗證之後他們提供其分機號碼和 PIN 並已順利登入他們的信箱。Two types of users can use the outdialing feature in Unified Messaging: authenticated and unauthenticated. All users who call in to a UM auto attendant are unauthenticated. When users call in to an Outlook Voice Access number, they're considered unauthenticated because they haven't provided their extension number and PIN and signed in to their mailbox. Users are authenticated after they provide their extension number and PIN and successfully sign in to their mailbox.

當使用者撥打 Outlook 語音存取號碼設定 UM 撥號對應表和嘗試撥打或傳輸呼叫不含登入他們的信箱,僅 UM 撥號對應表撥出的設定會套用至通話。匿名或未經過驗證的使用者撥入 UM 自動語音應答、 時的自動語音應答上設定的 outdialing 設定和 outdialing 撥號對應表相關聯的自動語音應答上設定的設定會套用至通話。When users call in to an Outlook Voice Access number configured on a UM dial plan and try to place or transfer a call without signing in to their mailbox, only the UM dial plan outdialing settings are applied to the call. When anonymous or unauthenticated users call in to a UM auto attendant, both the outdialing settings configured on the auto attendant and the outdialing settings configured on the dial plan associated with the auto attendant are applied to the call.

當使用者撥打 Outlook 語音存取號碼撥號對應表上設定及成功登入其信箱時] 時即已驗證的使用者。當他們正在通過驗證時,outdialing 通話設定連結至這些使用者的 UM 信箱原則上會使用撥號規則與撥號授權設定。When users call in to the Outlook Voice Access number configured on a dial plan and successfully sign in to their mailbox, they become authenticated users. When they're authenticated, the outdialing call settings use the dialing rules and dialing authorization settings on the UM mailbox policy that's linked to those users.

撥出設定Outdialing settings

您需要將數個設定為適用於撥出貴組織的規則。除了設定 UM 撥號對應表、 UM 自動語音應答和 UM 信箱原則您已建立具有正確的撥號規則與撥號授權,您必須設定存取代碼、 電話首碼及數字格式在 [UM 撥號對應表。撥號對應表、 自動語音應答和 UM 信箱原則上設定下列 outdialing 設定:You need to configure several settings to apply outdialing rules for your organization. In addition to configuring the UM dial plans, UM auto attendants, and UM mailbox policies that you've created with the correct dialing rules and dialing authorizations, you need to configure access codes, number prefixes, and number formats on the UM dial plans. The following outdialing settings are configured on dial plans, auto attendants, and UM mailbox policies:

  • 外線、國家/地區及國際電話撥接碼Outside line, country/region, and international access codes

  • 國際電話首碼National number prefixes

  • 國內/地區及國際號碼格式In-country/region and international number formats

  • 設定的國內/地區及國際撥號規則群組Configured in-country/region and international dialing rule groups

  • 允許的國內/地區及國際撥號規則群組Allowed in-country/region and international dialing rule groups

  • 撥號規則項目Dialing rule entries

  • 撥號授權Dialing authorizations

您已成功設定撥出您的組織,您需要了解如何使用每個元件與撥出及必須設定元件的方式。下表介紹每個需要設定 UM 撥號對應表、 UM 自動語音應答和 UM 信箱原則之前撥出正常運作的元件。For you to successfully configure outdialing for your organization, you first need to understand how each component can be used with outdialing and how the component must be configured. The following table introduces each component that needs to be configured on UM dial plans, UM auto attendants, and UM mailbox policies before outdialing will work correctly.

撥出元件Outdialing components

元件Component 描述Description
撥號代碼、電話首碼及電話號碼格式Dial codes, number prefixes, and number formats
UM 用途撥號代碼、 電話首碼及呼叫來決定正確的號碼來撥號對應表時進行外寄的數字格式。您可以設定撥號代碼、 電話首碼及限制撥出電話撥入 UM 自動語音應答與 UM 撥號對應表相關聯的使用者或使用者的撥號對應表的撥號對應表上設定 Outlook 語音存取號碼的數字格式。UM uses dial codes, number prefixes, and number formats to determine the correct number to dial when placing an outgoing call. You can configure dial codes, number prefixes, and number formats to restrict outgoing calls for users who dial in to a UM auto attendant associated with a UM dial plan or for users who dial in to an Outlook Voice Access number configured on the dial plan.
撥號規則群組Dialing rule groups
若要啟用它們針對撥出電話傳送至 PBX 之前要修改的電話號碼建立撥號規則群組。撥號規則群組中移除的數字或新增至 UM 所呼叫的電話號碼的數字。例如,您可以建立自動將字首為 9 新增 7 位數電話號碼來提供外線存取撥號規則群組。在這個範例中,放置撥出電話的使用者不需要再連絡某人組織外部的電話號碼 9 的撥號對應表。Dialing rule groups are created to enable telephone numbers to be modified before they're sent to the PBX for outgoing calls. Dialing rule groups remove numbers from or add numbers to telephone numbers being called by UM. For example, you can create a dialing rule group that automatically adds a 9 as a prefix to a 7-digit telephone number to provide access to an outside line. In this example, users who place outgoing calls don't have to dial the 9 before the telephone number to reach someone external to the organization.
每個撥號規則群組包含決定的國家/地區及國際撥號規則群組內的使用者可以進行的通話類型的撥號規則。撥號規則群組適用於與 UM 撥號對應表或 UM 自動語音應答並與 UM 撥號對應表關聯的 UM 信箱原則相關聯的使用者。每個撥號規則群組必須包含至少一個撥號規則。Each dialing rule group contains dialing rules that determine the types of in-country/region and international calls that users within a dialing rule group can make. Dialing rule groups apply to the users who are associated with a UM dial plan or to UM auto attendants and UM mailbox policies associated with the UM dial plan. Each dialing rule group must contain at least one dialing rule.
撥號規則項目Dialing rule entries
撥號規則用於判斷的撥號規則群組內的使用者可以進行的通話類型。當您建立撥號規則群組時,您可以設定一或多個撥號規則。A dialing rule is used to determine the types of calls that users within a dialing rule group can make. When you create a dialing rule group, you configure one or more dialing rules.
當您設定每個撥號規則時,您必須輸入撥號規則名稱、 轉換 (號碼遮罩) 的號碼模式及撥號號碼。您也可以輸入註解。註解可用來描述如何將會使用撥號規則或來說明撥號規則會套用收件者的使用者群組。當您將號碼遮罩和撥打的號碼新增至撥號規則時,您可以改用的數字的電話號碼,例如 91425xxxxxxx 字母 x。您也可以使用星號 (*) 符號做為萬用字元,例如 91425*。When you configure each dialing rule, you must enter the dialing rule name, number pattern to transform (number mask), and dialed number. You can also enter a comment. Comments can be used to describe how the dialing rule will be used or to describe a group of users to whom the dialing rule will apply. When you add a number mask and the dialed number to a dialing rule, you can substitute the letter x for a digit in a telephone number, for example, 91425xxxxxxx. You can also use an asterisk (*) symbol as a wildcard character, for example, 91425*.
撥號授權Dialing authorizations
撥號授權使用撥號規則群組將套用撥號限制是與特定的 UM 信箱原則、 撥號對應表或自動語音應答產生關聯的使用者。他們也可用時您想要讓使用者撥打電話至國家/地區或國際電話號碼。A dialing authorization uses dialing rule groups to apply dialing restrictions for users who are associated with a specific UM mailbox policy, dial plan, or auto attendant. They can also be used when you want to let users place calls to in-country/region or international telephone numbers.
在 UM 撥號對應表建立撥號規則之後,您將撥號規則群組新增至 UM 信箱原則、 撥號對應表規劃、 或自動語音應答。撥號規則群組新增至 UM 信箱原則之後,所有設定或定義規則會都套用至連結與 UM 信箱原則已啟用 UM 的使用者。After you create dialing rules on a UM dial plan, you add the dialing rule group to a UM mailbox policy, dial plan, or auto attendant. After the dialing rule group is added to a UM mailbox policy, all settings or rules defined will apply to UM-enabled users who are linked with the UM mailbox policy.

設定撥出Configuring outdialing

撥號規則群組會在 UM 撥號對應表上設定的一或多個撥號規則的集合。可設定 UM 撥號對應表使用兩種類型的撥號規則群組: 國家/地區及國際。國家/地區的撥號規則群組套用至相同的國家或地區內所撥打的電話號碼。國際撥號規則群組套用至從一個國家或地區撥打到另一個國家或地區的國際電話號碼。A dialing rule group is a collection of one or more dialing rules configured on a UM dial plan. Two types of dialing rule groups can be configured on a UM dial plan: in-country/region and international. In-country/region dialing rule groups apply to telephone numbers dialed within the same country or region. International dialing rule groups apply to international telephone numbers dialed from one country or region to another country or region.

每個 UM 撥號對應表可以包含一或多個撥號規則群組。若要將套用於撥號規則群組一組使用者,建立撥號規則群組之後,您必須將它加入清單的允許撥號規則群組在 UM 撥號對應表和 UM 自動語音應答和與 UM 撥號對應表關聯的 UM 信箱原則。Each UM dial plan can contain one or more dialing rule groups. To apply a dialing rule group to a set of users, after you create the dialing rule group, you must add it to the list of allowed dialing rule groups on the UM dial plan and on the UM auto attendants and UM mailbox policies associated with the UM dial plan.

撥號規則群組可讓您指定您想要套用至一群屬於特定類別已啟用 UM 之使用者的撥號規則。例如,您可以使用撥號規則群組指定哪些使用者群組可以撥打國際電話和哪一個群組可以進行只有在狀態或本機的通話。您可以建立撥號規則群組在 Exchange 管理命令介面中使用 Exchange 系統管理中心 (EAC) 或Set-umdialplan指令程式。當您建立撥號規則群組時,您必須定義至少一個撥號規則群組。Dialing rule groups enable you to specify dialing rules that you want to apply to a group of UM-enabled users who fall into a specific category. For example, you can use dialing rule groups to specify which group of users can place international calls and which group can make only in-state or local calls. You can create a dialing rule group using the Exchange Administration Center (EAC) or the Set-UMDialPlan cmdlet in the Exchange Management Shell. When you create a dialing rule group, you must define at least one dialing rule for the group.

當使用者撥打的電話號碼時、 UM 採用數,並尋找在撥號規則相符。如果找到相符項目、 UM 會使用撥號規則來決定要撥號對應表來查看電話號碼或撥號規則的撥打的號碼] 區段中所列的數字的數字。將撥打撥打的號碼] 方塊中的撥號規則中所列的號碼。When a user dials a telephone number, UM takes the number and looks for a match in the dialing rules. If a match is found, UM uses the dialing rule to determine the number to dial by looking at the telephone number or digits listed in the Dialed Number section of the dialing rule. The number listed in the Dialed Number box of the dialing rule will be dialed.

下表顯示範例撥號規則群組及撥號規則。在這個範例中,只有本地通話和低率是已建立撥號規則群組。撥號規則群組只有本地通話有兩種撥號規則: 91425*和 91206*,和撥號規則群組低率也有兩種撥號規則: 91509*和 91360*。The following table shows an example of dialing rule groups and dialing rules. In this example, Local-Calls-Only and Low-Rate are the dialing rule groups that have been created. The dialing rule group Local-Calls-Only has two dialing rules: 91425* and 91206*, and the dialing rule group Low-Rate also has two dialing rules: 91509* and 91360*.

撥號規則群組及撥號規則Dialing rule groups and dialing rules

名稱Name NumberMaskNumberMask DialedNumberDialedNumber 註解Comment
Local-Calls-OnlyLocal-Calls-Only
91425*91425*
91*91*
市內電話Local calls
Local-Calls-OnlyLocal-Calls-Only
91206*91206*
91*91*
市內電話Local calls
Low-RateLow-Rate
91509*91509*
9*9*
省/市電話In-state calls
Low-RateLow-Rate
91360*91360*
9*9*
省/市電話In-state calls

例如,當使用者撥打 9-1-425-555-1234年、 UM 撥打 4255551234。UM 會移除任何非數值的字元 (在本例中為連字號),並從撥號規則套用的號碼遮罩。在本例中為 UM 套用的數字遮罩 91*。這會告知 UM 不適用於撥 9 或 1,但撥號對應表中的所有其他號碼的電話號碼右邊的數字 1 顯示的。這包括星號所代表的所有號碼 (*)。For example, when a user dials 9-1-425-555-1234, UM dials 4255551234. UM removes any nonnumeric characters (in this example, the hyphens) and applies the number mask from the dialing rule. In this example, UM applies the number mask 91*. This tells UM not to dial the 9 or the 1, but to dial all the other numbers in the telephone number that appear to the right of the number 1. This includes all the numbers represented by the asterisk (*).

您可以使用 EAC 或命令介面來建立和設定單一或多個國家/地區內及國際撥號規則群組及撥號規則。不過,如果您正在建立兩個或多個複雜撥號規則群組及撥號規則,您可以使用命令介面中的逗號分隔值 (.csv) 檔案。您可以匯入或匯出撥號規則群組及撥號規則的清單。You can use the EAC or the Shell to create and configure single or multiple in-country/region and international dialing rule groups and dialing rules. However, if you're creating many or complex dialing rule groups and dialing rules, you can use a comma-separated value (.csv) file in the Shell. You can import or export a list of dialing rule groups and dialing rules.

若要匯入已定義在 .csv 檔案中的撥號規則群組與撥號規則清單,請執行 Set-UMDialPlan 指令程式,如下所示。To import a list of dialing rule groups and dialing rules that you've defined in a .csv file, run the Set-UMDialPlan cmdlet, as follows.

Set-UMDialPlan "MyUMDialPlan" -ConfiguredInCountryOrRegionGroups $(IMPORT-CSV c:\dialrules\InCountryRegion.csv)

若要擷取已設定在 UM 撥號對應表上的撥號規則群組清單,請執行 Get-UMDialPlan 指令程式 (如下所示)。To retrieve a list of the dialing rule groups configured on a UM dial plan, run the Get-UMDialPlan cmdlet, as follows.

(Get-UMDialPlan -id "MyUMDialPlan").ConfiguredInCountryOrRegionGroups | EXPORT-CSV C:\incountryorregion.csv

必須建立並儲存在正確的格式之.csv 檔案。在.csv 檔案中的每行代表一個撥號規則。不過,每個撥號規則被設定在相同的撥號規則群組。在檔案中的每一個規則會有四個以逗號分隔的區段。以下各節會名稱、 數字遮罩、 撥打的號碼和註解。每一節需要,以及您必須在 [註解] 區段中除了每一節中輸入正確的資訊。那里應該是文字項目和逗點之間不含空白的 [下一步] 區段中,也不應該會有任何空白處規則之間或結尾。以下是可用來建立國家/地區的撥號規則群組與撥號規則.csv 檔案的範例。The .csv file must be created and saved in the correct format. Each line in the .csv file represents one dialing rule. However, each dialing rule is configured on the same dialing rule group. Each rule in the file will have four sections separated by commas. These sections are name, number mask, dialed number, and comment. Each section is required, and you must enter the correct information in each section except for the comment section. There should be no spaces between the text entry and the comma for the next section, nor should there be any blank lines between the rules or at the end. The following is an example of a .csv file that can be used to create in-country/region dialing rule groups and dialing rules.

Name、 NumberMask、 DialedNumber、 註解Name,NumberMask,DialedNumber,Comment

Low-rate,91425xxxxxxx,9xxxxxxx,市內電話Low-rate,91425xxxxxxx,9xxxxxxx,Local call

Low-rate,9425xxxxxxx,9xxxxxxx,市內電話Low-rate,9425xxxxxxx,9xxxxxxx,Local call

Low-rate,9xxxxxxx,9xxxxxxx,市內電話Low-rate,9xxxxxxx,9xxxxxxx,Local call

Any,91*,91*,開放存取國內/地區號碼Any,91*,91*,Open access to in-country/region numbers

Long-distance,91408*,91408*,長途電話Long-distance,91408*,91408*,long distance

下列是可以用來建立國際撥號規則群組及撥號規則項目的 .csv 檔案範例。The following is an example of a .csv file that can be used to create international dialing rule groups and dialing rule entries.

Name、 NumberMask、 DialedNumber、 註解Name,NumberMask,DialedNumber,Comment

International, 901144*, 901144*, 國際電話International, 901144*, 901144*, international call

International, 901133*, 901133*, 國際電話International, 901133*, 901133*, international call

套用設定的撥號規則群組Applying configured dialing rule groups

撥號規則群組會建立 UM 撥號對應表上。您可以建立國家/地區或國際撥號規則群組在命令介面中使用 EAC 或Set-umdialplan指令程式。在 UM 撥號對應表上建立適當的撥號規則群組並定義撥號規則之後,您可以套用您建立撥號規則群組至 UM 撥號對應表、 UM 自動語音應答,或與 UM 信箱原則相關聯的使用者及授權撥出根據使用者如何存取語音郵件系統。Dialing rule groups are created on a UM dial plan. You can create in-country/region or international dialing rule groups using the EAC or the Set-UMDialPlan cmdlet in the Shell. After you create the appropriate dialing rule groups on a UM dial plan and define the dialing rules, you can apply the dialing rule groups that you created to a UM dial plan, a UM auto attendant, or to users who are associated with a UM mailbox policy, and authorize outdialing depending on how the user accesses the voice mail system.

您可以將在 UM 撥號對應表上建立的撥號規則群組套用到下列項目:You can apply the dialing rule groups that you created on a UM dial plan to the following:

  • 同一個撥號對應表設定會套用至所有使用者撥打 Outlook 語音存取號碼,但未登入他們的信箱。要套用的國家/地區的撥號規則群組名為MyAllowedDialRuleGroup至相同的撥號對應表,使用命令介面Set-umdialplan指令程式,如下所示。Same dial plan The settings will apply to all users who call in to an Outlook Voice Access number but don't sign in to their mailbox. To apply an in-country/region dialing rule group named MyAllowedDialRuleGroup to the same dial plan, use the Shell Set-UMDialPlan cmdlet, as follows.

    Set-UMDialPlan -Identity MyUMDialPlan -AllowedInCountryOrRegionGroups MyAllowedDialRuleGroup
    
  • * * 單一或多個 UM 信箱原則 * * UM 信箱原則所設定的設定會套用至連結與該 UM 信箱原則的所有使用者。在 UM 信箱原則上設定這些設定套用到使用者撥打 Outlook 語音存取號碼並登入他們的信箱。要套用的國家/地區的撥號規則群組名為MyAllowedDialRuleGroup到單一的 UM 信箱原則使用撥號授權] 頁面上在 EAC 中的 UM 信箱原則或使用Set-ummailboxpolicy指令程式在命令介面中,如下所示。Single or multiple UM mailbox policies ** The settings that are configured on a UM mailbox policy will apply to all users who are linked with that UM mailbox policy. The settings configured on a UM mailbox policy apply to users who call in to an Outlook Voice Access number and sign in to their mailbox. To apply an in-country/region dialing rule group named MyAllowedDialRuleGroup to a single UM mailbox policy, use the **Dialing authorization page on the UM mailbox policy in the EAC or use the Set-UMMailboxPolicy cmdlet in the Shell, as follows.

    Set-UMMailboxPolicy -Identity MyUMMailboxPolicy -AllowedInCountryOrRegionGroups MyAllowedDialRuleGroup
    
  • * * 單一或多個自動語音應答關聯的 UM 撥號對應 * * 這將會套用至所有撥入 UM 自動語音應答的使用者。要套用的國家/地區的撥號規則群組名為MyAllowedDialRuleGroup到單一的 UM 自動語音應答、撥號授權] 頁面上使用在 EAC 中的自動語音應答或Set-umautoattendant指令程式在命令介面中,如下所示。Single or multiple auto attendants associated with the UM dial plan ** This will apply to all users who call in to a UM auto attendant. To apply the in-country/region dialing rule group named MyAllowedDialRuleGroup to a single UM auto attendant, use the **Dialing authorization page on the auto attendant in the EAC or the Set-UMAutoAttendant cmdlet in the Shell, as follows.

    Set-UMAutoAttendant -Identity MyUMAutoAttendant -AllowedInCountryOrRegionGroups MyAllowedDialRuleGroup
    

下表摘要說明在整合通訊中套用撥號規則群組的方式。The following table summarizes the way that dialing rule groups are applied in Unified Messaging.

套用撥出規則Applying outdialing rules

來電者類型Caller type 範圍Scope 套用的撥出設定Outdialing settings applied
Outlook 語音存取號碼Outlook Voice Access number
使用者撥打撥號對應表 Outlook 語音存取號碼,並登入信箱User calls a dial plan Outlook Voice Access number and signs in to the mailbox
UM 信箱原則UM mailbox policy
匿名來電者Anonymous caller
使用者撥打撥號對應表 Outlook 語音存取號碼User calls a dial plan Outlook Voice Access number
UM 撥號對應表UM dial plan
匿名來電者Anonymous caller
使用者撥打自動語音應答整合通訊總機號碼或分機號碼User calls an auto attendant pilot or extension number
UM 自動語音應答UM auto attendant
組織外部的來電者Caller from inside the organization
使用者呼叫「在電話上播放」號碼User calls the Play on Phone number
UM 信箱原則UM mailbox policy

套用撥號規則Applying dialing rules

下列情況會進行撥出處理程序:The outdialing process happens when:

  • 整合通訊幫撥號者撥打外部電話號碼。Unified Messaging places a call to an external telephone number for a caller.

  • 整合通訊將來電轉接給自動語音應答。Unified Messaging transfers a call to an auto attendant.

  • 整合通訊將來電轉接給貴組織中的使用者。Unified Messaging transfers a call to a user in your organization.

  • 已啟用 UM 的使用者使用 [在電話上播放] 功能。A UM-enabled user uses the Play on Phone feature.

在每個 outdialing 的案例中,UM 將套用撥號規則已設定,然後通電話使用者。不過,根據此案例中,且使用者如何啟動通話、 UM 可能適用於只將部分撥號規則所撥打的電話號碼。在其他 outdialing 的情況下,UM 可能適用於設定為所撥打的電話號碼的所有 outdialing 規則。In each outdialing scenario, UM will apply the dialing rules that have been configured, and then place the call for the user. However, depending on the scenario and how the call is initiated by the user, UM may apply only some of the dialing rules to the telephone number being dialed. In other outdialing scenarios, UM may apply all the outdialing rules configured to the telephone number being dialed.