允許語音郵件使用者可將來電轉接Allow voice mail users to forward calls

在 Exchange 2010 要點呼叫自動答錄服務規則功能。使用這項功能、 已啟用語音信箱的使用者可以控制處理其來電轉接的方式。呼叫接聽規則會套用至來電轉接的方式類似收件匣規則會套用至內送電子郵件。The Call Answering Rules feature was first introduced in Exchange 2010. Using this feature, users who are enabled for voice mail can control how their incoming calls should be handled. Call answering rules are applied to incoming calls similar to the way Inbox rules are applied to incoming email messages.

呼叫接聽規則已建立及設定語音信箱啟用使用者使用 Outlook 或 Outlook Web App。規則會與其他使用者的信箱中的語音設定一起儲存。總共的九個通話的自動答錄規則可以設定每個已啟用 UM 的信箱。這些規則是獨立的收件匣規則的使用者設定並不需要使用者的收件匣規則儲存配額的一部分。Call answering rules are created and configured by a voice mail-enabled user using Outlook or Outlook Web App. The rules are stored along with other voice settings in the user's mailbox. A total of nine call answering rules can be set up for each UM-enabled mailbox. These rules are independent of the Inbox rules that are set up by users, and don't take up part of the Inbox rules storage quota for the user.

根據預設,當使用者已啟用整合通訊 (UM) 和語音信箱、 沒有通話自動答錄規則設定。如果來電被接聽語音郵件系統提示來電者留下語音訊息或不會取得提示來電者,如果來電者也要能夠留下語音訊息給使用者。By default, when a user is enabled for Unified Messaging (UM) and voice mail, no call answering rules are configured. If an incoming call is answered by the voice mail system, the caller is prompted to leave a voice message or if the caller doesn't get prompted, the caller will also be able to leave a voice message for the user.

如果使用者想要有剛接聽其來電轉接和語音訊息錄音的語音郵件系統,您不需要建立任何自動答錄服務規則。不過,如果您決定您想要設定條件或動作,您可以設定它們使用 Outlook Web app 使用中的語音信箱] 頁面上的通話自動答錄服務規則] 區段中呼叫自動答錄服務規則] 區段中建立、 編輯及刪除呼叫接聽規則。If your users want to have the voice mail system just answer their incoming calls and record a voice message, you don't have to create any call answering rules. However, if you decide that you want to set up conditions or actions, you can set them up by using the Call Answering Rules section on the Voice Mail page in Outlook Web App. Use the Call Answering Rules section to create, edit, and delete call answering rules.

自動答錄規則的架構Anatomy of call answering rules

兩個部分組成的自動答錄規則的通話: 條件和動作。您可以建立關聯一個或多個條件與單一呼叫自動答錄規則。如果符合所有規則的條件,將只處理自動答錄規則。您也可以關聯一個或多個動作與單一通話的自動答錄規則。這些動作決定選項將會處理自動答錄規則時向來電者提供。A call answering rule consists of two parts: conditions and actions. You can associate one or more conditions with a single call answering rule. The call answering rule will only be processed if all the conditions for the rule are met. You can also associate one or more actions with a single call answering rule. These actions determine what options will be offered to the caller when the call answering rule is processed.

自動答錄規則支援下列條件:Call Answering Rules supports the following conditions:

  • 來電的發話者Who the incoming call is from

  • 當天的時間The time of day

  • 行事曆空閒/忙碌狀態Calendar free/busy status

  • 是否開啟電子郵件的自動回覆功能Whether automatic replies are turned on for email

支援下列動作:The following actions are supported:

  • 尋找我Find me

  • 將來電者轉接給他人Transfer the caller to someone else

  • 留下語音訊息Leave a voice message

如果使用者記錄的自動答錄規則的自訂問候語,他們必須包含一部分的自訂問候語設定自動答錄規則時的 [功能表] 選項。如果他們不整合通訊將不會產生可讓來電者知道他的選項功能表提示。播放的自訂問候語之後,伺服器會等待來電者的輸入。功能表選項不包含在問候語中,如果來電者將不會輸入的任何項目與伺服器會提示,詢問 「 您仍有? 」If a user records a custom greeting for a call answering rule, they must include the menu option as part of the custom greeting when they configure the call answering rule. If they don't, Unified Messaging won't generate a menu prompt that lets the caller know what his or her choices are. After the custom greeting is played, the server will wait for the caller's input. If a menu option isn't included in the greeting, the caller won't input anything and the server will prompt them, asking "Are you still there?"

條件Conditions

條件是可套用至自動答錄規則的規則。藉由使用情況的組合,您可以建立多個答錄條件符合時將會觸發的規則。若要建立將套用至每個通話的預設規則,您可以建立不包含任何條件的規則。Conditions are rules that you can apply to call answering rules. By using a combination of conditions, you can create multiple call answering rules that will trigger when the conditions are met. To create a default rule that will be applied to every call, you create a rule that doesn't contain any conditions.

當您設定自動答錄規則時,有三個條件可以使用,包括:There are three conditions that can be used when you set up call answering rules, including:

  • 來電者識別碼Caller ID

  • 一天中的時間Time-of-the-day

  • 空閒/忙碌狀態Free/busy status

動作Actions

若要定義您想要符合條件時使用的動作。動作的兩種類型如下:Actions are used to define what you want to happen when a condition is met. The two kinds of actions are:

  • 尋找我Find Me

  • 來電轉接Call Transfer

    新增找我動作Adding a Find Me action

當來電者選取 [找我] 時,語音信箱系統會嘗試在最多兩個不同的電話號碼找到您,然後在其中一個電話號碼找到您時讓來電者接通。When a caller selects Find Me, the voice mail system will attempt to locate you at up to two different phone numbers, and then connect the caller to you if you're available at one of the phone numbers.

  • 您可以指定要讀取的來電者的文字。例如,如果您輸入"緊急不僅"來通知您的來電者他們應該只選取此動作如果有討論與您的重要事項,語音郵件系統將之後"的緊急不僅按下按鍵 1"。You can specify text that will be read to the caller. For example, if you enter "Urgent Matters" to inform your callers that they should only select this action if they have important things to discuss with you, the voice mail system will say "For Urgent Matters, press the 1 key."

  • 您必須選取此動作會按來電者電話鍵盤上的號碼建立關聯的尋找我巨集指令。在上述範例中, 1電話機碼是號碼的來電者會按達到您在其中的電話號碼或您指定的數字。You have to associate the Find Me action with the number on the telephone keypad that the caller will press to select this action. In the example above, the 1 telephone key is the number callers will press to reach you at one of the phone number or numbers you specify.

  • 接下來,您必須指定語音郵件系統將撥號對應表的一或兩個電話號碼。如果您指定兩個電話號碼,如果您不是可在第一頁會撥打第二個數字。您指定每個電話號碼有關聯的持續時間。持續時間為期間的語音郵件系統將會嘗試之前將移至下一個序號的撥號對應表的電話號碼的時段。或者,如果您不能和連絡、 語音郵件系統將會回到 [選項] 功能表。Next, you have to specify the one or two phone numbers that the voice mail system will dial. If you specify two telephone numbers, the second number will be dialed if you're not available at the first. Each phone number that you specify has an associated duration. The duration is the time period during which the voice mail system will try to dial the phone number before it moves on to the next number. Or, if you can't be contacted, the voice mail system will go back to the options menu.

  • 您已輸入此資訊之後,按一下 [套用] 儲存尋找我的設定。After you've entered this information, click Apply to save the Find Me settings.

    新增來電轉接動作Adding Call Transfer actions

藉由設定來電轉接巨集指令,您提供來電者轉接至另一個人的電話號碼的選項。有數種選項可用時要轉接來電至另一個電話或連絡人。By setting a Call Transfer action, you provide callers with the option to be transferred to another person's phone number. There are several options that are available when you want to transfer an incoming call to another phone or contact.

  • 您可以指定要讀取的來電者的文字。例如,您可以輸入"重要不僅"來通知您的來電者他們應該如果擁有討論且必須對某人說話重要專家選擇這個選項。You can specify text that will be read to the caller. For example, you can enter "Important Matters" to inform your callers that they should choose this option if they have an important matter to discuss and need to speak to someone.

  • 您必須在來電者會以選取此動作按下電話鍵盤上的號碼建立關聯的通話傳輸巨集指令。You have to associate the Call Transfer action with the number on the telephone keypad that the caller will press to select this action.

  • 當您選擇的通話傳輸巨集指令時,您必須指定來電者轉接至人員或電話號碼。您可以選擇的電話號碼或選取連絡人將來電者按下電話鍵盤上的正確的索引鍵時呼叫。如果您指定為貴公司目錄中的連絡人,語音郵件系統將會嘗試來電轉接至該連絡人的分機號碼。When you choose the Call Transfer action, you have to specify a person or phone number for the caller to be transferred to. You can choose a phone number or select a contact to be called when the caller presses the correct key on the telephone keypad. If you specify a contact who's within your company directory, the voice mail system will try to transfer the call to the extension number of that contact.

  • 除了指定要將來電者轉接過去的人或號碼以外,您還必須指定在電話鍵台上,來電者將按下以選取 [來電轉接] 動作的數字。In addition to specifying a person or number for the caller to be transferred to, you also need to specify the number on the telephone keypad that the caller will press to select the Call Transfer action.

  • 您已輸入此資訊之後,按一下 [套用] 儲存的來電轉接設定]。After you've entered this information, click Apply to save the Call Transfer settings.

為每個來電選取自動答錄規則Selecting a call answering rule for each incoming call

建立並設定自動答錄規則之後,整合通訊將會:After you create and configure Call Answering Rules, Unified Messaging will:

  1. 決定使用者是否已建立任何自動答錄服務規則。如果沒有,UM 會適時提供來電者留下語音訊息的選項。Determine whether the user has created any call answering rules. If not, UM will offer the caller the option of leaving a voice message.

  2. 如果已設定一或多個通話自動答錄規則、 UM 會評估每個這些規則。將會處理符合其條件的第一個規則。If one or more call answering rules have been configured, UM will evaluate each of these rules. The first rule whose conditions are met will be processed.

  3. 在評估完所有的規則後,如果 UM 找不到符合條件的規則,UM 會要求呼叫者留下語音訊息。After evaluating all the rules, if UM doesn't find a rule whose conditions are met, UM will ask the caller to leave a voice message.

撥號規則Dialing rules

根據設定的自動答錄規則的方式,來電可能會導致呼叫傳輸。在這種情況下,傳輸目標電話號碼會受限於撥號規則和限制稱為的廠商相關聯的 UM 信箱原則。如需撥出撥號規則和限制的詳細資訊,請參閱允許使用者進行的通話Depending on how a call answering rule is configured, an incoming call may result in a call transfer. When this happens, the transfer target phone number will be subject to the dialing rules and restrictions on the UM mailbox policy that the called party is associated with. For more information about outdialing and dialing rules and restrictions, see Allow users to make calls.

啟用/停用自動答錄規則Enabling/disabling Call Answering Rules

根據預設,呼叫自動答錄服務規則會自動啟用已啟用 UM 的使用者。不過,您可以停用 UM 信箱原則或使用者的信箱上的功能來停用呼叫接聽規則的使用者。如需如何啟用或停用呼叫接聽規則的詳細資訊,請參閱下列主題:By default, Call Answering Rules is automatically enabled for UM-enabled users. However, you can disable call answering rules for users by disabling the feature on a UM mailbox policy or the user's mailbox. For details about how to enable or disable Call Answering Rules, see the following topics: