自動答錄服務規則Call answering rules

您可以指定是否要讓個別使用者可以建立和管理自己自動答錄規則來設定其信箱內容。根據預設,他們可以建立自動答錄規則。You can specify whether you want individual users to be able to create and manage their own call answering rules by configuring their mailbox properties. By default, they can create call answering rules.

您可以在 UM 撥號對應表或 UM 信箱原則中設定自動答錄規則,針對整合通訊 (UM) 啟用的多位使用者啟用或停用自動答錄規則。You can enable or disable Call Answering Rules for multiple users that are enabled for Unified Messaging (UM) by configuring Call Answering Rules on a UM dial plan or UM mailbox policy.

注意

您無法使用 EAC 來設定此功能。您必須使用命令介面啟用或停用語音郵件使用者的通話自動答錄服務規則。You can't use the EAC to configure this feature. You must use the Shell to enable or disable Call Answering Rules for a voice mail user.

若要讓使用者能夠將來電轉接與相關的其他管理工作,請參閱轉接的通話程序For additional management tasks related to allowing users to forward calls, see Forwarding calls procedures.

開始之前有哪些須知?What do you need to know before you begin?

  • 預估完成時間: 少於 1 分鐘。Estimated time to complete: Less than 1 minute.

  • 您必須獲得權限才能執行此程序或程序。若您需要哪些權限,請參閱Messaging Permissions主題中的 「 UM 信箱 」 項目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

  • 執行此程序之前,請確認已建立 UM 撥號對應表。如需詳細步驟,請參閱 <建立 UM 撥號對應表Before you perform this procedure, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 執行此程序之前,請確認已建立 UM 信箱原則。如需詳細步驟,請參閱 <建立 UM 信箱原則Before you perform this procedure, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM mailbox policy.

  • 執行此程序之前,請確認有已啟用 UM 的使用者的信箱。如需詳細步驟,請參閱 <啟用使用者的語音信箱Before you perform this procedure, confirm that the user's mailbox has been UM-enabled. For detailed steps, see Enable a user for voice mail.

  • 如需適用於此主題中程序的快速鍵相關資訊,請參閱 Exchange 系統管理中心的鍵盤快速鍵For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

有問題嗎?尋求 Exchange 論壇中的協助。請造訪在Exchange ServerExchange OnlineExchange Online Protection論壇...Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

使用命令介面為已啟用 UM 的使用者啟用或停用自動答錄規則Use the Shell to enable or disable call answering rules for a UM-enabled user

本範例會啟用使用者 tony@contoso.com 的自動答錄規則。This example enables Call Answering Rules for the user tony@contoso.com.

Set-UMMailbox -Identity tony@contoso.com -CallAnsweringRulesEnabled $true

本範例會停用使用者 tony@contoso.com 的自動答錄規則。This example disables Call Answering Rules for the user tony@contoso.com.

Set-UMMailbox -Identity tony@contoso.com -CallAnsweringRulesEnabled $false