建立自動答錄規則Create a call answering rule

您可以使用命令介面,為使用者建立一或多個自動答錄規則。 您也可以在 Exchange 管理命令介面指令碼中使用 New-UMCallAnsweringRule 指令程式,為多個使用者建立自動答錄規則。You can use the Shell to create one or more call answering rules for a user. You can also use the New-UMCallAnsweringRule cmdlet in an Exchange Management Shell script to create call answering rules for multiple users.

自動答錄規則套用至來電的方式,類似於將收件匣規則套用至傳入電子郵件的方式。 根據預設,為使用者啟用整合通訊 (UM) 時,不會設定任何自動答錄規則。 即使如此,郵件系統仍會接聽來電,並提示來電者留下語音訊息。Call answering rules are applied to incoming calls similar to the way Inbox rules are applied to incoming email messages. By default, when a user is enabled for Unified Messaging (UM), no call answering rules are configured. Even so, incoming calls are answered by the mail system and callers are prompted to leave a voice message.

注意

已啟用 UM 的使用者可以登入 Outlook Web App,以建立、管理及移除自動答錄規則。Users that are UM-enabled can sign in to Outlook Web App to create, manage, and remove call answering rules.

與呼叫接聽規則相關的其他管理工作,請參閱轉接的通話程序For additional management tasks related to Call Answering Rules, see Forwarding calls procedures.

開始之前有哪些須知?What do you need to know before you begin?

  • 預估完成時間: 少於 1 分鐘。Estimated time to complete: Less than 1 minute.

  • 您必須獲得權限才能執行此程序或程序。若您需要哪些權限,請參閱Messaging Permissions主題中的 「 UM 自動答錄規則 」 項目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM call answering rules" entry in the Unified Messaging Permissions topic.

  • 執行此程序之前,請確認已建立 UM 撥號對應表。如需詳細步驟,請參閱 <建立 UM 撥號對應表Before you perform this procedure, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 執行此程序之前,請確認已建立 UM 信箱原則。如需詳細步驟,請參閱 <建立 UM 信箱原則Before you perform this procedure, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM mailbox policy.

  • 執行此程序之前,請確認有已啟用 UM 的使用者的信箱。如需詳細步驟,請參閱 <啟用使用者的語音信箱Before you perform this procedure, confirm that the user's mailbox has been UM-enabled. For detailed steps, see Enable a user for voice mail.

  • 您僅可使用命令介面執行此程序。若要了解如何在內部部署 Exchange 組織中開啟 Exchange 管理命令介面,請參閱開啟命令介面。若要了解如何使用 Windows PowerShell 連線至 Exchange Online,請參閱Connect to Exchange Online PowerShellYou can only use the Shell to perform this procedure. To learn how to open the Exchange Management Shell in your on-premises Exchange organization, see Open the Shell. To learn how to use Windows PowerShell to connect to Exchange Online, see Connect to Exchange Online PowerShell.

  • 如需適用於此主題中程序的快速鍵相關資訊,請參閱 Exchange 系統管理中心的鍵盤快速鍵For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

有問題嗎?尋求 Exchange 論壇中的協助。請造訪在Exchange ServerExchange OnlineExchange Online Protection論壇...Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

使用命令介面來建立自動答錄規則Use the Shell to create a call answering rule

此範例會建立自動答錄規則MyCallAnsweringRule優先順序為 2 Tony smith 信箱內。This example creates the call answering rule MyCallAnsweringRule in the mailbox for Tony Smith with the priority of 2.

New-UMCallAnsweringRule -Name MyCallAnsweringRule -Priority 2 -Mailbox tonysmith

此範例會建立自動答錄規則MyCallAnsweringRuleTony smith 信箱中,並執行下列動作:This example creates the call answering rule MyCallAnsweringRule in the mailbox for Tony Smith and performs the following actions:

  • 將自動應答規則設為兩個來電顯示。Sets the call answering rule to two caller IDs.

  • 將自動應答規則的優先度設為 2。Sets the priority of the call answering rule to 2.

  • 將自動應答規則設為允許來電者中斷問候語。Sets the call answering rule to allow callers to interrupt the greeting.

New-UMCallAnsweringRule -Name MyCallAnsweringRule -CallerIds "1,4255550100,,","1,4255550123,," -Priority 2 -CallersCanInterruptGreeting $true -Mailbox tonysmith

此範例會建立自動答錄規則MyCallAnsweringRuleTony smith 信箱中,並執行下列動作:This example creates the call answering rule MyCallAnsweringRule in the mailbox for Tony Smith and performs the following actions:

將自動應答規則的優先度設為 2。Sets the priority of the call answering rule to 2.

建立自動應答規則的按鍵對應。Creates key mappings for the call answering rule.

若來電者進入使用者的語音信箱,且使用者狀態設為忙碌,則來電者可以:If the caller reaches the voice mail for the user and the status of the user is set to Busy, the caller can:

- <span data-ttu-id="eec18-139">按下 1 件然後轉接至分機 45678 的總機。</span><span class="sxs-lookup"><span data-stu-id="eec18-139">Press the 1 key and be transferred to a receptionist at extension 45678.</span></span>

- <span data-ttu-id="eec18-140">按下 2 鍵,以便「尋找我」功能將用於緊急狀況,先撥分機 23456,然後再撥分機 45671。</span><span class="sxs-lookup"><span data-stu-id="eec18-140">Press the 2 key so the Find Me feature will be used for urgent issues, ring extension 23456 first, and then ring extension 45671.</span></span>
New-UMCallAnsweringRule -Name MyCallAnsweringRule -Priority 2 -Mailbox tonysmith -ScheduleStatus 0x4 - -KeyMappings "1,1,Receptionist,,,,,45678,","5,2,Urgent Issues,23456,23,45671,50,,"